Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... User manual

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AUTHORIZED DOCUMENTATION
ZENworks 10 Configuration Management System Reporting Reference
ZENworks ® 10 Configuration Management SP3
10.3
March 30, 2010
System Reporting Reference

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Contents 5
Contents
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About This Guide 7
1Overview 9
1.1 ZENworks Reporting Server Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Inventory Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.3 Web Intelligence Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.4 Universe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.5 Central Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.6 Reporting Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 Setting Up System Reporting 13
2.1 Understanding and Assigning the Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.1.1 Understanding the Reporting Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.1.2 Understanding the Reporting Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.1.3 Understanding the Predefined Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.1.4 Assigning Reporting Rights to Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.2 Synchronizing Report Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.3 Changing the Passphrase of the ZENworks Reporting Server . . . . . . . . . . . . . . . . . . . . . . . . 17
2.4 Configuring the ZENworks Reporting Server to Export Reports . . . . . . . . . . . . . . . . . . . . . . . 17
2.4.1 Configuring the ZENworks Reporting Server to Send E-Mail Notifications to the
ZENworks Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.4.2 Configuring the ZENworks Reporting Server to Set Up Destination File Locations. . 20
2.4.3 Configuring the ZENworks Reporting Server to Set Up the Destination FTP Server 20
2.5 Launching the ZENworks Reporting Server InfoView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.6 Setting the ZENworks Reporting Server InfoView Preferences . . . . . . . . . . . . . . . . . . . . . . . . 22
2.7 Reporting User Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 Creating and Managing Reports 25
3.1 Creating Custom Report Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.2 Managing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3.3 Managing Report Discussions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4 Troubleshooting System Reporting 29
4.1 System Reporting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2 System Reporting Troubleshooting Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
A References 37
B Documentation Updates 39
B.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

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About This Guide 7
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About This Guide
This Novell ZENworks 10 Configuration Management SP3 System Reporting Reference includes
information to help you successfully create and manage reports by using ZENworks Reporting
Server. The information is organized as follows:
Chapter 1, “Overview,” on page 9
Chapter 2, “Setting Up System Reporting,” on page 13
Chapter 3, “Creating and Managing Reports,” on page 25
Chapter 4, “Troubleshooting System Reporting,” on page 29
Appendix A, “References,” on page 37
Appendix B, “Documentation Updates,” on page 39
Audience
This guide is intended for Novell®ZENworks®administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management is supported by other documentation (in both PDF and
HTML formats) that you can use to learn about and implement the product. For additional
documentation, see the ZENworks 10 Configuration Management SP3 documentation (http://
www.novell.com/documentation/zcm10/).
Documentation Conventions
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items in a cross-reference path.
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forward slash, such as Linux*, should use forward slashes as required by your software.

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Overview
1
9
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1
Overview
Novell®ZENworks®10 Configuration Management SP3 lets you monitor the activity within your
management zone through system reports.
Reports can contain details from a large volume of inventory, packaging, and other device or bundle
information. You can create new reports, edit existing reports, delete reports, or schedule reports.
You can create folders to organize and store reports based on your own criteria.
The following sections contain additional information to help you understand the Reporting
concepts:
Section 1.1, “ZENworks Reporting Server Reports,” on page 9
Section 1.2, “Inventory Reports,” on page 10
Section 1.3, “Web Intelligence Documents,” on page 10
Section 1.4, “Universe,” on page 10
Section 1.5, “Central Configuration Manager,” on page 10
Section 1.6, “Reporting Terminology,” on page 10
1.1 ZENworks Reporting Server Reports
ZENworks Reporting Server provides a Web interface called ZENworks Reporting Server InfoView
that provides a broad range of useful business information to your company, including Web
Intelligence* documents, spreadsheets, and other documents. With ZENworks Reporting Server,
you can access the information and organize it according to your requirements.
By using ZENworks Reporting Server InfoView, you can:
Create report definitions for Bundles, Policies, Discovered Devices, Inventory, Asset
Management, Patch Management, and ZENworks System messages.
Schedule reports.
Maintain the history of reports.
Export reports in various formats such as Microsoft* Excel*, Adobe* PDF, BusinessObjects*
WID*.
Print reports.
Distribute reports through e-mail.
Have Discussions on the reports.
In ZENworks Reporting Server InfoView, you can manage predefined reports and custom reports.
Predefined reports include report definitions for Bundles, Policies, Discovered Devices, and Patch
management that are included with ZENworks Configuration Management.

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1.2 Inventory Reports
ZENworks Configuration Management allows you to take an inventory of all the devices in your
Management Zone, including data on hardware, software, and demographics. An inventory scan
allows you to collect data from managed devices in your Management Zone. An inventory only scan
allows you to scan devices in the zone that don’t have the ZENworks Adaptive Agent installed but
do have the Inventory Module installed. This type of scan is useful for devices running Windows*,
NetWare®, and Mac OS*X.
For more information about Inventory Reports, see the ZENworks 10 Configuration Management
Asset Inventory Reference.
1.3 Web Intelligence Documents
Web Intelligence provides you an easy, interactive, and flexible user interface to build and analyze
reports on data over the Web, on secured intranets and extranets. You can create Web Intelligence
documents by selecting the ZENworks universe in ZENworks Reporting Server InfoView and
building one or more queries to define the document data.
1.4 Universe
Universes are patented Business Objects technology. They act as a semantic layer between the user
and a database. A universe is a file that contains the following:
SQL structures called objects that map to actual SQL structures in the database, such as
columns, tables, and database functions. Objects are grouped into classes. Objects and classes
are both visible to Web Intelligence users.
A schema of the tables and joins used in the database. Objects are built from the database
structures that you include in your schema. The schema is only available to Designer users. It is
not visible to Web Intelligence and Desktop Intelligence* users.
Web Intelligence users connect to a universe, and run queries against a database. They can perform
data analysis and create reports by using the objects in a universe, without seeing, or needing to
know anything about, the underlying table schemas in the database.
A universe provides an interface for Web Intelligence users to run queries against a database so as to
create reports and perform data analysis.
1.5 Central Configuration Manager
The Central Configuration Manager is a server-management tool on Windows that allows you to
start or stop the Server Intelligence Agent.
For more information about the Central Configuration Manager, see the BusinessObjects Enterprise
XI 3.1 Administrator’s Guide (http://help.sap.com/businessobject/product_guides/boexir31/en/xi3-
1_bip_admin_en.pdf).
1.6 Reporting Terminology
Following are the terms associated with the ZENworks Reporting Server reports: