Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... User manual

Novell®
www.novell.com
novdocx (en) 16 April 2010
AUTHORIZED DOCUMENTATION
ZENworks 10 Configuration Management Asset Inventory Reference
ZENworks ® 10 Configuration Management SP3
10.3
March 30, 2010
Asset Inventory Reference

novdocx (en) 16 April 2010
Legal Notices
Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and
specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.
Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time,
without obligation to notify any person or entity of such revisions or changes.
Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims
any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.,
reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to
notify any person or entity of such changes.
Any products or technical information provided under this Agreement may be subject to U.S. export controls and the
trade laws of other countries. You agree to comply with all export control regulations and to obtain any required
licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on
the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.
You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the
Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on
exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export
approvals.
Copyright © 2007-2010 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied,
stored on a retrieval system, or transmitted without the express written consent of the publisher.
Novell, Inc.
404 Wyman Street, Suite 500
Waltham, MA 02451
U.S.A.
www.novell.com
Online Documentation: To access the latest online documentation for this and other Novell products, see
the Novell Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 16 April 2010
Novell Trademarks
For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/
trademarks/tmlist.html).
Third-Party Materials
All third-party trademarks are the property of their respective owners.

4ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010

Contents 5
Contents
novdocx (en) 16 April 2010
About This Guide 9
1Overview 11
1.1 Scanning for Hardware Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.2 Scanning for Software Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.3 Scanning for Demographic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.4 Security Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 Scanning Managed Devices 13
2.1 Configuring an Inventory Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.1.1 Configuring a Scan for the Management Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.1.2 Configuring a Scan for Devices in a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.1.3 Configuring a Scan for a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.2 Scheduling an Inventory Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.2.1 Configuring an Inventory Scan Schedule for the Management Zone . . . . . . . . . . . . 24
2.2.2 Configuring an Inventory Scan Schedule for Devices in a Folder . . . . . . . . . . . . . . . 31
2.2.3 Configuring an Inventory Scan Schedule for a Device . . . . . . . . . . . . . . . . . . . . . . . 38
2.3 Running an Inventory Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
2.4 Viewing an Inventory Report for a Managed Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2.5 Editing a Managed Device’s Inventory Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
3 Scanning Inventory Only Devices 51
3.1 Configuring an Inventory Only Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
3.2 Scheduling an Inventory Only Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3.2.1 To Configure an Inventory Only Scan Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3.3 Viewing an Inventory Report for an Inventory Only Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.4 Editing the Demographic Data of an Inventory Only Device . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.5 Enabling Reconciliation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.6 Using the Portable Collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3.6.1 Creating the Portable Collector for a Windows Device . . . . . . . . . . . . . . . . . . . . . . . 60
3.6.2 Running the Portable Collector on a Windows Device . . . . . . . . . . . . . . . . . . . . . . . 61
3.6.3 Running the Portable Collector on an OSX Device . . . . . . . . . . . . . . . . . . . . . . . . . 61
3.6.4 Importing Data Gathered with the Portable Collector . . . . . . . . . . . . . . . . . . . . . . . . 62
4 Scanning Demographic Data 63
4.1 Configuring the Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4.1.1 Configuring the Collection Data Form for the Management Zone . . . . . . . . . . . . . . . 64
4.1.2 Configuring the Collection Data Form for Devices in a Folder. . . . . . . . . . . . . . . . . . 65
4.1.3 Configuring the Collection Data Form for a Device . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4.2 Deploying the Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
4.3 Scheduling the Deployment of the Collection Data Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
4.3.1 Scheduling the Deployment of the Collection Data Form for the Management Zone 69
4.3.2 Scheduling the Deployment of the Collection Data Form for Devices in a Folder . . . 76
4.3.3 Scheduling the Deployment of the Collection Data Form for a Device . . . . . . . . . . . 83
4.4 Deploying the Data Collection Form Using a Quick Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4.5 Deploying the Data Collection Form Using a Device Task. . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

6ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010
4.6 Scanning Demographic Data on an Inventory Only Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
5 Importing Demographic Data 95
5.1 Creating LDAP Import Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5.2 Viewing or Editing LDAP Import Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
6 Creating Local Software Products 103
6.1 Understanding Local Software Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6.2 Understanding the Local Software Products Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6.3 Creating Local Software Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
6.4 Consolidating Local Software Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
6.5 Editing Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
6.5.1 Editing the Product Naming Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
6.5.2 Editing the Product Recognition Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
6.6 Updating the ZENworks Knowledgebase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
6.6.1 Merging Local Software Products with the ZENworks Knowledgebase . . . . . . . . . 110
6.6.2 Updating the ZENworks Knowledgebase with the PRU . . . . . . . . . . . . . . . . . . . . . 110
7 Using Administrator-Defined Fields 111
7.1 About Administrator-Defined Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
7.2 Creating an Administrator-Defined Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
8 Using Reports 115
8.1 Using Inventory Standard Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
8.1.1 Available Standard Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
8.1.2 Running a Standard Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
8.2 Using Inventory Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
8.2.1 Available Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
8.2.2 Running a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
8.2.3 Creating a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
8.2.4 Scheduling a Custom Report and Sending Notifications . . . . . . . . . . . . . . . . . . . . . 122
8.2.5 Configuring E-mail Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
8.2.6 Editing a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
8.2.7 Moving a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
8.2.8 Deleting a Custom Report or Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
8.2.9 Viewing Scheduled Reports by Date and Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
8.2.10 Importing New Report Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
8.3 Inventory Report Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
9 Managing Component Data 129
9.1 Searching for a Component and Viewing Component Data . . . . . . . . . . . . . . . . . . . . . . . . . 129
9.2 Editing the Component Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
9.2.1 Using Administrator-Defined Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
10 Managing Product Data 133
10.1 Searching for a Product and Viewing Product Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
10.2 Reclassifying a Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
10.3 Managing Product Categories and Subcategories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
10.3.1 Creating a New Product Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Contents 7
novdocx (en) 16 April 2010
10.3.2 Renaming a Product Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
10.3.3 Deleting a Product Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
10.3.4 Creating a New Product Subcategory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
10.3.5 Renaming a Product Subcategory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
10.3.6 Deleting a Product Subcategory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
A Troubleshooting Asset Inventory 139
B Documentation Updates 143
B.1 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

8ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010

About This Guide 9
novdocx (en) 16 April 2010
About This Guide
This Novell ZENworks 10 Configuration Management Asset Inventory Reference includes
information to help you successfully perform inventory tasks. The information in this guide is
organized as follows:
Chapter 1, “Overview,” on page 11
Chapter 2, “Scanning Managed Devices,” on page 13
Chapter 3, “Scanning Inventory Only Devices,” on page 51
Chapter 4, “Scanning Demographic Data,” on page 63
Chapter 5, “Importing Demographic Data,” on page 95
Chapter 6, “Creating Local Software Products,” on page 103
Chapter 7, “Using Administrator-Defined Fields,” on page 111
Chapter 8, “Using Reports,” on page 115
Chapter 9, “Managing Component Data,” on page 129
Chapter 10, “Managing Product Data,” on page 133
Appendix A, “Troubleshooting Asset Inventory,” on page 139
Appendix B, “Documentation Updates,” on page 143
Audience
This guide is intended for Novell®ZENworks®administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks 10 Configuration Management with Asset Inventory is supported by other
documentation (in both PDF and HTML formats) that you can use to learn about and implement the
product. For additional documentation, see the ZENworks 10 Configuration Management
documentation (http://www.novell.com/documentation/zcm10/)
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

10 ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.

Overview
1
11
novdocx (en) 16 April 2010
1
Overview
Novell®ZENworks®10 Configuration Management Asset Inventory allows you to take an
inventory of all the devices in your Management Zone, including data on hardware, software, and
demographics.
The following sections contain additional information:
Section 1.1, “Scanning for Hardware Information,” on page 11
Section 1.2, “Scanning for Software Information,” on page 11
Section 1.3, “Scanning for Demographic Information,” on page 11
Section 1.4, “Security Considerations,” on page 11
1.1 Scanning for Hardware Information
Asset Inventory allows you to scan all the devices in your Management Zone and collect hardware
data for those devices. This data can then be viewed in a variety of ways using standard and custom
reports.
1.2 Scanning for Software Information
Asset Inventory allows you to scan all the devices in your Management Zone and collect data on
what software products are installed on those devices. Asset Inventory can identify thousands of
products and allows you to define additional products so they can be recognized on subsequent
scans and on other devices. Data can be displayed on a variety of reports. This data can be used for
general information, license compliance, and so on.
1.3 Scanning for Demographic Information
Asset Inventory allows you to collect demographic information by using one of the following:
Collection Data Form: You can poll workstation users for demographic data, such as name,
phone number, department, cost center, and so on. This information is added to the inventory
data, giving you a complete picture of all the devices in your Management Zone.
LDAP Import Tasks: You can import demographic data from Microsoft* Active DirectoryTM
and Novell eDirectoryTM to the Novell ZENworks database. You can set up tasks for different
Active Directory or e-Directory LDAP sources, and schedule each task individually.
1.4 Security Considerations
No integrity protection is provided for inventory data as it is collected from agents. Since access to
inventory data could provide information on how to attack a machine in the Management Zone,
Asset Inventory should only be used in a secure environment. Additionally, the database where the
inventory data is stored should also be protected.

12 ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010

Scanning Managed Devices
2
13
novdocx (en) 16 April 2010
2
Scanning Managed Devices
An inventory scan of your managed devices provides you with a detailed report of each device’s
hardware, software, and demographic data. The following sections provide information on inventory
scans:
Section 2.1, “Configuring an Inventory Scan,” on page 13
Section 2.2, “Scheduling an Inventory Scan,” on page 23
Section 2.3, “Running an Inventory Scan,” on page 45
Section 2.4, “Viewing an Inventory Report for a Managed Device,” on page 47
Section 2.5, “Editing a Managed Device’s Inventory Data,” on page 49
2.1 Configuring an Inventory Scan
An inventory scan allows you to collect data from managed devices in your Management Zone. By
default, the inventory settings are preconfigured.
You can define the scan settings at three levels:
Management Zone: The settings are inherited by all device folders and devices. To configure
a scan for the management zone, see Section 2.1.1, “Configuring a Scan for the Management
Zone,” on page 13.
Device Folder: The settings are inherited by all devices contained within the folder or its
subfolders. Overrides the Management Zone settings
Device: The settings apply only to the device for which they are configured. Overrides the
settings at the Management Zone level and the device folder level. To configure a scan for a
device, see Section 2.1.3, “Configuring a Scan for a Device,” on page 20.
2.1.1 Configuring a Scan for the Management Zone
1In ZENworks Control Center, click Configuration, then in the Management Zone Settings
panel, click Inventory.
2Click Inventory in the category list.
3In the Scan Now panel, configure how to run an on-demand inventory scan by using a Quick
Task, device task, or by using the ZENworks Icon menu.
For more information on running an on-demand inventory scan, see Section 2.3, “Running an
Inventory Scan,” on page 45.
Collect Software Applications: Select this option if you want to scan for software
applications. This setting is selected by default.

14 ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010
Collect Software File Information: Select this option if you want to scan for software file
information that can be used to identify software products that aren’t recognized by the
ZENworks®Knowledgebase. If you plan to create Local Software Products and add them to
the knowledgebase, this option must be selected. For more information, see Chapter 6,
“Creating Local Software Products,” on page 103.
Collect Hardware: Select this option if you want to scan for hardware data. This setting is
selected by default.
Launch Collection Data Form: Select this option if you want to send out the Collection Data
Form, which is used to collect demographic data. For more information, see Chapter 4,
“Scanning Demographic Data,” on page 63.
Run DMTF Translator: Select this option if you want to run the DMTF (Desktop
Management Task Force) Translator. The DMTF translator converts the inventory data to
formats that can be used by other tools and puts it on the local machine.
User Can Initiate Scan: Select this option if you want to allow the workstation user to initiate
a scan by using the ZENworks Icon.
4In the First Scan panel, configure how you want to run an initial inventory scan on a device.
Collect Software Applications: Select this option if you want to scan for software
applications. This setting is selected by default.
Collect Software File Information: Select this option if you want to scan for software file
information that can be used to identify software products that aren’t recognized by the
ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the
knowledgebase, this option must be selected. For more information, see Chapter 6, “Creating
Local Software Products,” on page 103.
Collect Hardware: Select this option if you want to scan for hardware data. This setting is
selected by default.
Launch Collection Data Form: Select this option if you want to send out the Collection Data
Form, which is used to collect demographic data, when a scan is initiated. For more
information, see Chapter 4, “Scanning Demographic Data,” on page 63.
Run DMTF Translator: Select this option if you want to run the DMTF (Desktop
Management Task Force) Translator. The DMTF translator converts the inventory data to
formats that can be used by other tools and puts it on the local machine.
5In the Recurring Scan panel, configure how you want to run scans based on a schedule.
Collect Software Applications: Select this option if you want to scan for software
applications. This setting is selected by default.

Scanning Managed Devices 15
novdocx (en) 16 April 2010
Collect Software File Information: Select this option if you want to scan for software file
information that can be used to identify software products that aren’t recognized by the
ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the
knowledgebase, this option must be selected. For more information, see Chapter 6, “Creating
Local Software Products,” on page 103.
Collect Hardware: Select this option if you want to scan for hardware data. This setting is
selected by default.
Launch Collection Data Form: Select this option if you want to send out the Collection Data
Form, which is used to collect demographic data. For more information, see Chapter 4,
“Scanning Demographic Data,” on page 63.
Run DMTF Translator: Select this option if you want to run the DMTF (Desktop
Management Task Force) Translator. The DMTF translator converts the inventory data to
formats that can be used by other tools and puts it on the local machine.
6In the Software Applications panel, configure which directories to skip.
Skipping directories is useful in limiting the scope of the scan. The directories in the list are
skipped.
To add a directory, specify a directory in the Skip Directories field, then click Add.
To edit an existing directory, select the directory, click Edit, edit the directory, then click
OK.
To delete an existing directory, select the directory, then click Remove.
7In the Software Files panel, configure which types of files to scan for.

16 ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010
Software applications discovered in an inventory scan are identified by specific files associated
with the product. These identifications are kept in the ZENworks Knowledgebase. To identify
products that aren’t in the knowledgebase, you can search for files that are associated with an
unrecognized product and use the file information to create a new product identification called
a Local Software Product. This Local Software Product information can then be merged with
the knowledgebase so that these new products are recognized in subsequent scans. For more
information, see Chapter 6, “Creating Local Software Products,” on page 103. To configure the
file types, do the following:
To search for files with an .exe extension, select the Collect .EXE Files option.
To search for files with a different extension, specify the extension in the Additional
Extensions field. Separate each extension with a
+ sign, for example, com+dll .
To scan for particular file types, select from the following:
System: Select this option to search for system files. This category is selected by
default.
Ancillary Application: Select this option to search for files that are ancillary to, or
associated with, a product that is recognized by the ZENworks Knowledgebase. This
option is useful to create a comprehensive scan. This category is selected by default.
Other: Select this option to search for all other files. This category is selected by
default.
To include directories with products that are recognized by the ZENworks
Knowledgebase, select Include directories with recognized products. This is useful to
create a comprehensive scan.
To limit the scope of the scan by including and excluding files and paths, configure which
files and paths to include or exclude from the collection by using Add and Remove to
specify which files and paths you want to include and exclude from the scan. You can edit
the files and paths in the list by selecting the file or path and clicking Edit. If you specify a
file or path in the Files and paths to include in collection field, the scan is limited to just
that file or path. If a file or path is specified in the Files and paths to exclude from
collection field, all files and paths are searched except the specified file or path. Paths
specified in the Software Applications panel are also skipped.
NOTE: If you are specifying a path, you must include a trailing backslash (\). For
example, if you want to include all .exe files in the dir directory, type C:\dir\ .
8In the Advanced panel, configure diagnostic settings.
WARNING: These options are intended for advanced diagnostics. Use them only under the
guidance of a Novell Support representative.
9Click Apply or OK.

Scanning Managed Devices 17
novdocx (en) 16 April 2010
2.1.2 Configuring a Scan for Devices in a Folder
1In ZENworks Control Center, click the Devices tab, then click the Managed tab.
2Click Details next to the folder containing the devices you want to configure a scan for.
3Click the Settings tab.
4In the Settings panel, click Inventory.
5In the Catalog list, click Inventory.
6In the Inventory panel, click Override settings.
This overrides the Management Zone settings for these devices.
7In the Scan Now panel, configure how to run an on-demand inventory scan by using a Quick
Task, device task, or by using the ZENworks Icon menu.
For more information on running an on-demand inventory scan, see Section 2.3, “Running an
Inventory Scan,” on page 45.
Collect Software Applications: Select this option if you want to scan for software
applications. This setting is selected by default.
Collect Software File Information: Select this option if you want to scan for software file
information that can be used to identify software products that aren’t recognized by the
ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the
knowledgebase, this option must be selected. For more information, see Chapter 6, “Creating
Local Software Products,” on page 103.
Collect Hardware: Select this option if you want to scan for hardware data. This setting is
selected by default.
Launch Collection Data Form: Select this option if you want to send out the Collection Data
Form, which is used to collect demographic data. For more information, see Chapter 4,
“Scanning Demographic Data,” on page 63.
Run DMTF Translator: Select this option if you want to run the DMTF (Desktop
Management Task Force) Translator. The DMTF translator converts the inventory data to
formats that can be used by other tools and puts it on the local machine.
User Can Initiate Scan: Select this option if you want to allow the workstation user to initiate
a scan by using the ZENworks Icon.
8In the First Scan panel, configure how you want to run an initial inventory scan on a device.
Collect Software Applications: Select this option if you want to scan for software
applications. This setting is selected by default.

18 ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010
Collect Software File Information: Select this option if you want to scan for software file
information that can be used to identify software products that aren’t recognized by the
ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the
knowledgebase, this option must be selected. For more information, see Chapter 6, “Creating
Local Software Products,” on page 103.
Collect Hardware: Select this option if you want to scan for hardware data. This setting is
selected by default.
Launch Collection Data Form: Select this option if you want to send out the Collection Data
Form, which is used to collect demographic data. For more information, see Chapter 4,
“Scanning Demographic Data,” on page 63.
Run DMTF Translator: Select this option if you want to run the DMTF (Desktop
Management Task Force) Translator. The DMTF translator converts the inventory data to
formats that can be used by other tools and puts it on the local machine.
9In the Recurring Scan panel, configure how you want to run scans based on a schedule.
Collect Software Applications: Select this option if you want to scan for software
applications. This setting is selected by default.
Collect Software File Information: Select this option if you want to scan for software file
information that can be used to identify software products that aren’t recognized by the
ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the
knowledgebase, this option must be selected. For more information, see Chapter 6, “Creating
Local Software Products,” on page 103.
Collect Hardware: Select this option if you want to scan for hardware data. This setting is
selected by default.
Launch Collection Data Form: Select this option if you want to send out the Collection Data
Form, which is used to collect demographic data, when a scan is initiated. For more
information, see Chapter 4, “Scanning Demographic Data,” on page 63.
Run DMTF Translator: Select this option if you want to run the DMTF (Desktop
Management Task Force) Translator. The DMTF translator converts the inventory data to
formats that can be used by other tools and puts it on the local machine.
10 In the Software Applications panel, configure which directories to skip.

Scanning Managed Devices 19
novdocx (en) 16 April 2010
Skipping directories is useful in limiting the scope of the scan. The directories in the list are
skipped.
To add a directory, specify a directory in the Skip Directories field, then click Add.
To edit an existing directory, select the directory, click Edit, edit the directory, then click
OK.
To delete an existing directory, select the directory, then click Remove.
11 In the Software Files panel, configure which types of files to scan for.
Software applications discovered in an inventory scan are identified by specific files associated
with the product. These identifications are kept in the ZENworks Knowledgebase. To identify
products that aren’t in the knowledgebase, you can search for files that are associated with an
unrecognized product and use the file information to create a new product identification called
a Local Software Product. This Local Software Product information can then be merged with
the knowledgebase so that these new products are recognized in subsequent scans. For more
information, see Chapter 6, “Creating Local Software Products,” on page 103. To configure the
file types, do the following:
To search for files with an .exe extension, select the Collect .EXE Files option.
To search for files with a different extension, specify the extension in the Additional
Extensions field. Separate each extension with a + sign, for example,
com+dll .
To scan for particular file types, select from the following:
System: Select this option to search for system files. This category is selected by
default.
Ancillary Application: Select this option to search for files that are ancillary to, or
associated with, a product that is recognized by the ZENworks Knowledgebase. This
option is useful to create a comprehensive scan. This category is selected by default.
Other: Select this option to search for all other files. This category is selected by
default.
To include directories with products that are recognized by the ZENworks
Knowledgebase, select Include directories with recognized products. This is useful to
create a comprehensive scan.
To limit the scope of the scan by including and excluding files and paths, configure which
files and paths to include or exclude from the collection by using Add and Remove to
specify which files and paths you want to include and exclude from the scan. You can edit
the files and paths in the list by selecting the file or path and clicking Edit. If you specify a

20 ZENworks 10 Configuration Management Asset Inventory Reference
novdocx (en) 16 April 2010
file or path in the Files and paths to include in collection field, the scan is limited to just
that file or path. If a file or path is specified in the Files and paths to exclude from
collection field, all files and paths are searched except the specified file or path. Paths
specified in the Software Applications panel are also skipped.
NOTE: If you are specifying a path, you must include a trailing backslash (\). For
example, if you want to include all .exe files in the dir directory, type C:\dir\ .
12 In the Advanced panel, configure diagnostic settings.
WARNING: These options are intended for advanced diagnostics. Use them only under the
guidance of a Novell Support representative.
13 Click Apply or OK.
2.1.3 Configuring a Scan for a Device
1In ZENworks Control Center, click Devices, then click the Managed tab.
2Click the folder containing the device you want to configure a scan for.
3Click the device.
4Click the Settings tab.
5In the Settings panel, click Inventory.
6In the Catalog list, click Inventory.
7In the Inventory panel, click Override settings.
This overrides the Management Zone and folder settings for this device.
8In the Scan Now panel, configure how to run an on-demand inventory scan by using a Quick
Task or by using the ZENworks Icon menu. For more information on running an on-demand
inventory scan, see Section 2.3, “Running an Inventory Scan,” on page 45.
Collect Software Applications: Select this option if you want to scan for software
applications. This setting is selected by default.
Collect Software File Information: Select this option if you want to scan for software file
information that can be used to identify software products that aren’t recognized by the
ZENworks Knowledgebase. If you plan to create Local Software Products and add them to the
knowledgebase, this option must be selected. For more information, see Chapter 6, “Creating
Local Software Products,” on page 103.