Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS REPORTING SERVER 10.3... User manual

Novell®
www.novell.com
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AUTHORIZED DOCUMENTATION
ZENworks 10 Configuration Management Reporting Server Installation Guide
ZENworks ® 10 Configuration Management SP3
10.3
April 30, 2010
ZENworks Reporting Server Installation Guide

novdocx (en) 16 April 2010
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Contents 5
Contents
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About This Guide 7
1 Minimum Requirements 9
1.1 ZENworks Reporting Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Installation User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 Installing ZENworks Reporting Server 11
2.1 Understanding What the ZENworks Installation Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2 Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2.1 Verifying That the Minimum Requirements Have Been Met . . . . . . . . . . . . . . . . . . . 12
2.2.2 Decommissioning an Existing Instance of ZENworks Reporting Server . . . . . . . . . . 12
2.2.3 Meeting the Hostname and Network Requirements in Linux. . . . . . . . . . . . . . . . . . . 13
2.2.4 Creating an Installation DVD from the ISO Download . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2.5 Installing and Configuring the Oracle Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3 Installing ZENworks Reporting Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.3.1 Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.4 Working With a Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.4.1 Configuring the ZENworks Reporting Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.4.2 Specifying the Firewall Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3 Uninstalling ZENworks Reporting Server 21
3.1 Uninstalling ZENworks Reporting Server in the GUI Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.2 Uninstalling ZENworks Reporting Server in the Command Line Mode . . . . . . . . . . . . . . . . . . 21
3.3 Uninstalling ZENworks Reporting Server in the Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.4 Uninstalling ZENworks Reporting Server by Using Windows Add or Remove Programs . . . . 22
A Troubleshooting ZENworks Reporting Server Installation 23
A.1 ZENworks Reporting Server Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A.2 ZENworks Reporting Server Troubleshooting Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
B Documentation Updates 29
B.1 April 30, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
B.2 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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About This Guide 7
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About This Guide
This Reporting Server Installation Guide includes information to help you successfully install
Novell®ZENworks®10 Configuration Management SP3 ZENworks Reporting Server. The
information in this guide is organized as follows:
Chapter 1, “Minimum Requirements,” on page 9
Chapter 2, “Installing ZENworks Reporting Server,” on page 11
Chapter 3, “Uninstalling ZENworks Reporting Server,” on page 21
Appendix A, “Troubleshooting ZENworks Reporting Server Installation,” on page 23
Appendix B, “Documentation Updates,” on page 29
Audience
This guide is intended for ZENworks Reporting Server administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks Reporting Server is supported by other documentation (in both PDF and HTML formats)
that you can use to learn about and implement the product. For additional documentation, see the
ZENworks 10 Configuration Management SP3 documentation (http://www.novell.com/
documentation/zcm10/).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.

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Minimum Requirements
1
9
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1
Minimum Requirements
The ZENworks®10 Configuration Management SP3 ZENworks Reporting Server installation
installs ZENworks Reporting Server for custom ZENworks infrastructure reporting.
The following sections provide the minimum hardware and software requirements for ZENworks
Reporting Server:
Section 1.1, “ZENworks Reporting Server Requirements,” on page 9
Section 1.2, “Installation User Requirements,” on page 10
1.1 ZENworks Reporting Server Requirements
ZENworks 10 Configuration Management SP3 Primary Server must be installed before installing
ZENworks Reporting Server. The server where you install ZENworks Reporting Server software
must meet the following minimum requirements:
Item Requirements Additional Details
Operating System Windows*:
Windows Server 2003 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Linux*:
SUSE®Linux Enterprise Server
10 (SLES 10) SP1 / SP2 / SP3
x86, x86-64 (Intel* and AMD*
Opteron* processors)
Open Enterprise Server 2 (OES
Linux) x86, x86-64
Open Enterprise Server 2 (OES 2)
SP1 / SP2 (Linux) x86, x86-64
All the Core and Data Center Editions
of Windows Server 2003 and Windows
Server 2008 are not supported as
Primary Server platforms. Windows
Server 2008 Core is not supported
because it does not support the .NET
Framework.
IMPORTANT: ZENworks Reporting
Server is currently not supported on
SUSE Linux Enterprise Server 11 and
Windows Server 2008 R2 even though
the ZENworks Primary Server is
supported on SLES 11 and Windows
Server 2008 R2. For more information,
see TID 7004794 at Novell Support
web site (http://www.novell.com/
support/microsites/microsite.do).
Hardware RAM: 3 GB minimum
Disk Space: 5.6 GB minimum
TCP Ports 3306 Used by the MySQL* database
embedded in ZENworks Reporting
Server
6400 Used by the Central Management
Server in ZENworks Reporting Server
6410 Used by the Server Intelligence Agent
in ZENworks Reporting Server

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1.2 Installation User Requirements
The user running the installation program must have administrator privileges on the device. For
example:
Windows: Log in as a Windows* administrator.
Linux: Log in as a non- root user, use the sux command to elevate your privileges to root ,
then run the installation program.
6420 Auditing port in ZENworks Reporting
Server
Item Requirements Additional Details

Installing ZENworks Reporting Server
2
11
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2
Installing ZENworks Reporting
Server
Perform the tasks in the following sections to install ZENworks®10 Configuration Management
SP3 ZENworks Reporting Server:
Section 2.1, “Understanding What the ZENworks Installation Does,” on page 11
Section 2.2, “Preinstallation Tasks,” on page 11
Section 2.3, “Installing ZENworks Reporting Server,” on page 14
Section 2.4, “Working With a Firewall,” on page 17
WARNING: If you are testing or reviewing the product, do not deploy ZENworks Reporting Server
into a production environment.
2.1 Understanding What the ZENworks
Installation Does
The ZENworks Reporting Server, which was previously a part of the ZENworks 10 Configuration
Management installation, is now installed from separate installation media. You cannot upgrade it
from the earlier versions of ZENworks 10 Configuration Management. You can install ZENworks
Reporting Server in the languages supported by ZENworks 10 Configuration Management. The
installation time depends on the number of languages that you have selected.
For more information, see the ZENworks 10 Configuration Management Upgrade Guide.
You can install ZENworks Reporting Server by using any of the following installation methods:
Graphical User Interface: A graphical user interface (GUI) installation program that works
with both Windows and Linux servers is provided on the installation CD.
Command Line: A command line installation is available only for Linux servers.
Silent Mode: A silent mode installation does not require any user intervention. You must edit
the silent mode configuration file and run the installer with a switch to launch the silent mode
installation.
For more information on how to install ZENworks Reporting Server, see Section 2.3, “Installing
ZENworks Reporting Server,” on page 14.
2.2 Preinstallation Tasks
Perform the following applicable tasks, then continue with Section 2.3, “Installing ZENworks
Reporting Server,” on page 14:
Section 2.2.1, “Verifying That the Minimum Requirements Have Been Met,” on page 12
Section 2.2.2, “Decommissioning an Existing Instance of ZENworks Reporting Server,” on
page 12

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Section 2.2.3, “Meeting the Hostname and Network Requirements in Linux,” on page 13
Section 2.2.4, “Creating an Installation DVD from the ISO Download,” on page 13
Section 2.2.5, “Installing and Configuring the Oracle Client,” on page 13
2.2.1 Verifying That the Minimum Requirements Have Been Met
Make sure that the device where you want to install the server software fulfills the necessary
requirements. For more information, see Chapter 1, “Minimum Requirements,” on page 9.
Make sure that ports 6400, 3306, 6410, and 6420 are free. If these ports are busy, you are
prompted to specify alternative ports on which to install ZENworks Reporting Server.
If the ports are blocked by a firewall, you must enable the firewall. For more information, see
Section 2.4, “Working With a Firewall,” on page 17.
Make sure that the server is connected to the network.
Make sure that the Novell ZENworks Server, the Novell ZENworks Loader, and the Novell
ZENworks Database services are running.
If you are installing ZENworks Reporting Server on a SUSE®Linux Enterprise Server (SLES)
10 SP3 64-bit platform, make sure to install the libstdc++33-32-bit package by using the SLES
10 SP3 64-bit media.
2.2.2 Decommissioning an Existing Instance of ZENworks
Reporting Server
There can be only one instance of ZENworks Reporting Server in a Management Zone. If you want
to install a new instance of ZENworks Reporting Server in the same Management Zone, you must
decommission the existing instance of ZENworks Reporting Server, and install the new instance.
IMPORTANT: Be sure to archive the reports from your existing instance before beginning the new
installation. This is because the existing instance of ZENworks Reporting Server ceases to work
after the new installation is complete, and you cannot retrieve any reports. You can restore the
archived reports to the new instance of ZENworks Reporting Server.
You can use the
zman rpsv command to save the reports and the user rights, and the zman rpld
command to restore them. For more information on these commands, see “Report Commands” in
the ZENworks 10 Configuration Management Command Line Utilities Reference.
1Install the new instance of ZENworks Reporting Server on a different Primary Server in the
same Management Zone that has ZENworks Configuration Management installed.
A message is displayed, indicating that a ZENworks Reporting Server already exists in the
zone.
2Click Yes to decommission the existing instance of ZENworks Reporting Server and begin
installing the new instance of ZENworks Reporting Server.
3After the new installation of ZENworks Reporting Server installation is complete, uninstall the
instance of ZENworks Reporting Server that you decommissioned.
For more information on how to uninstall ZENworks Reporting Server, see Chapter 3,
“Uninstalling ZENworks Reporting Server,” on page 21.

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2.2.3 Meeting the Hostname and Network Requirements in
Linux
Your Linux server must have a fixed hostname before you run the installation script. You must have
root privileges to set or modify this information on your system. For more information, see the
Linux system documentation.
2.2.4 Creating an Installation DVD from the ISO Download
If you obtained the ZENworks 10 Configuration Management SP3 ZENworks Reporting Server
software as an ISO image download, you need to create separate installation DVDs for Windows
and Linux to install ZENworks Reporting Server on these platforms.
1Download the ZENworks 10 Configuration Management SP3 ZENworks Reporting Server
installation ISO image from the Novell Web site (http://www.novell.com/) and copy it to a
temporary location on your Windows or Linux device.
2Burn the ISO image to a DVD.
On Linux, optionally, you can simply run the installation program from the ISO mount point,
instead of burning the DVD.
2.2.5 Installing and Configuring the Oracle Client
If ZENworks 10 Configuration Management SP3 is configured for an external Oracle*10g database,
then before installing ZENworks Reporting Server, install and configure the Oracle 10g client to the
same Oracle database used by ZENworks 10 Configuration Management SP3 through the Net
Configuration Assistant.
1Install the Oracle client on the server on which you will install ZENworks Reporting Server.
The Oracle client must be of the same version as the external Oracle 10g database that you have
configured for the ZENworks Configuration Management server.
On Windows 64-bit platforms, install the Oracle 10g 32-bit client. ZENworks Reporting
Server supports only 32-bit emulation on 64-bit Windows platforms.
On Linux 64-bit platforms, install the Oracle 10g 64-bit client and set the value of the
environment variable
LD_LIBRARY_PATH to $ORACLE_HOME/lib32 by using the
following command:
export LD_LIBRARY_PATH=$ORACLE_HOME/lib32:$LD_LIBRARY_PATH
NOTE: The Oracle 10g R2 client is not supported on a SLES 10 server.If you want to install
the Oracle 10g R2 client on a SLES 10 SP3 server, see the Novell Cool Solutions article
“Installing Oracle 10g R2 Database on SLES 10“ (http://www.novell.com/coolsolutions/
appnote/17778.html).
For more information on how to install the Oracle client, see the Oracle Database Client
Installation Guide (http://www.oracle.com/technology/documentation/database10g.html).
Make sure you select Administrator in the Installation Type window.
IMPORTANT: On Linux, make sure that the Oracle client installation directory has Read and
Execute access to all users.

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2(Conditional) On Linux, after installing the Oracle client, check to see if the value of the
environment variable
ORACLE_HOME is set to the path of the directory where the Oracle client is
installed. If the environment variable
ORACLE_HOME is not available, manually add
ORACLE_HOME as a new environment variable and set its value to the path where the Oracle
client is installed.
3Create a new service name and use it to set up an external Oracle database for use with
ZENworks:
On Windows, click Start > All Programs > Oracle client > Configuration and
Management tools > Oracle Net Manager
On Linux, navigate to the $ORACLE_HOME/bin directory and run the netmgr script to
open the Oracle Net Manager.
4Set the
TNS_ADMIN environment variable correctly:
On Windows, if the tnsnames.ora file is not in the default location
(
%ORACLE_HOME%\NETWORK\ADMIN ), create a new environment variable with the name
TNS_ADMIN . Set the value of TNS_ADMIN environment variable to the path of the directory
in which the
tnsnames.ora file resides.
On Linux, if the tnsnames.ora file is not in the default location ( $ORACLE_HOME/
network/admin
), create a new environment variable with the name TNS_ADMIN. Set the
value of this new environment variable to the path of the directory in which the
tnsnames.ora file resides.
5Test if the Oracle client is successfully installed:
On Windows, run the %ORACLE_HOME%\bin\tnsping new_service_name command.
On Linux, run the $ORACLE_HOME/bin/tnsping new_service_name command.
The new_service_name is the name of the new service created in Step 3.
2.3 Installing ZENworks Reporting Server
1Start the ZENworks Reporting Server installation program by using one of the following
methods:
Graphical User Interface (GUI) Installation
1. On the installation server, insert the Novell ZENworks 10 Configuration
Management with SP3 Reporting Server DVD for Windows.
On a Windows device, the installation begins automatically after inserting the
DVD. You can also select the language from the installation page that appears.
If the installation does not begin automatically, run
setup.exe from the root
after inserting the DVD.
On a Linux device, mount the DVD, then run
sh /media/cdrom/setup.sh .
Command Line Installation (Linux only)
1. On the installation server, insert the Novell ZENworks 10 Configuration
Management with SP3 Reporting Server Novell ZENworks 10 Asset
Management with SP3 Reporting Server DVD for Linux.
2. Mount the DVD.
3. To start a command line installation to a directory where all (including “others”)
have read and execute access, either mount the DVD or copy the DVD’s files to
a temporary location other than the
/root directory.

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Ensure that the copied files and their parent directories have read and execute
access for all the users (including “others”).
4. Run the following command:
/mount_location/setup.sh -e
Silent Mode Installation
1. Create a silent install configuration file by using the following command:
setup.exe/setup.sh -s
2. Open the silent install configuration file in a text editor.
3. Search for ADMINISTRATOR_PASSWORD=.
4. Replace $lax.nl.env.ADMIN_PASSWORD$ with the actual password.
For example, if the password is
novell , then the entry will be as follows:
ADMINISTRATOR_PASSWORD=novell.
5. Save the silent install configuration file and exit the editor.
6. Run the silent install configuration file by using the following command:
setup.exe/setup.sh -s -f path_to_the_silent_install file
2During installation, refer to the information in Table 2-1, “Installation Information,” on page 16
for details on the installation data that you need to know.
If you are using the GUI installation, you can also click the Help button for similar information.
For the command line method, you can type
back and press Enter to return to a previous
installation option to make changes.
In either case, part of completing the installation process is for the database to be updated,
which causes high CPU utilization during that process. This can cause the services to start up
slowly.
3(Conditional) On a Linux server, if you select the Oracle database, check to see if the
environment variable
LD_LIBRARY_PATH is set to the path of the directory containing
$ORACLE_HOME/lib or $ORACLE_HOME/lib32. If the environment variable
LD_LIBRARY_PATH is not available, add it to the environment and set its value to the path of the
directory containing
$ORACLE_HOME/lib32. If the path to $ORACLE_HOME/lib32 is not a
valid path, set the value of the environment variable to the path of the directory containing
$ORACLE_HOME/lib .
4Restart the device after installing ZENworks Reporting Server.
If you have installed ZENworks Reporting Server through the Graphical User Interface (GUI)
Installer, you can find all the installation logs at the following locations:
On Windows:
 %zenworks_home%\logs\ZENworks Reporting Server_date time.log.xml
 %zenworks_home%\logs\wdeploy-date-time.log
 %zenworks_home%\logs\ZENworks_Reporting_Install_CheckOracleClient_dd_MMM
_yyyy_HH-mm-ss.log
On Linux:
 /var/opt/novell/log/zenworks/ZENworks Reporting Server__date time.log.xml

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 /var/opt/novell/log/zenworks/wdeploy-date-time.log
 %zenworks_home%\logs\ZENworks_Reporting_Install_CheckOracleClient_dd_MMM
_yyyy_HH-mm-ss.log
IMPORTANT: You can install ZENworks 10 Configuration Management SP3 ZENworks
Reporting Server only through media.You cannot install it by mapping to a network drive.
2.3.1 Installation Information
The information you need is listed in the order of the installation flow.
Table 2-1 Installation Information
Installation
Information Explanation
Installation path ZENworks Reporting Server is installed within the ZENworks 10 Configuration
Management SP3 install folder
%ZENWORKS_HOME%\share\boe (Windows) or
$ZENWORKS_HOME/share/boe (Linux). For more information, see “Installation
Information” in the ZENworks 10 Configuration Management Installation Guide.
Prerequisites The installer prompts for username and password. Specify the super
administrator’s username and password for the ZENworks zone.
The installer checks to see if a ZENworks 10 Configuration Management Server
is installed on the device.
If the credentials are correct, the installer checks for other prerequisites such as
available disk space, operating system, and system architecture on the device.
Also, if ZENworks 10 Configuration Management (SP3) is installed to an Oracle
database, ZENworks Reporting Server installer checks to see if Oracle client is
installed on the device. If no Oracle client is found, an error is displayed and the
installation exits.
If the required prerequisites are not met, you cannot continue with the
installation. The prerequisites that are not met are displayed (GUI) or listed
(command line).
IMPORTANT: After you install ZENworks Reporting Server, you cannot change the
Certificate Authority (CA) type of the ZENworks Primary Server from Internal CA to
External CA or vice-versa.
The Restore Default buttons restore the paths to those that were displayed when you
first accessed this page.
Pre-installation
summary
GUI Installation: To modify any information that you have entered up to this point,
click Previous. Click Install to begin the installation.
Click Cancel to exit the installation. No rollback occurs on cancelling the installation.
Command Line Installation: To modify any information that you have entered up to
this point, type
back and press Enter.
Press Ctrl+C to exit the installation. No rollback occurs on cancelling the installation.

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2.4 Working With a Firewall
ZENworks Reporting Server works with firewall systems to provide reporting across intranets and
the Internet without compromising network security.
This section provides information about how to configure ZENworks Reporting Server in a packet
filtering firewall environment. For detailed information about how ZENworks Reporting Server
works in other types of firewall environments, see the BusinessObjects Enterprise XI Release 2
Deployment and Configuration Guide (http://support.businessobjects.com/documentation/
default.asp).
By default, ZENworks Reporting Server uses dynamically chosen port numbers for communication
between components. To enable ZENworks Reporting Server to communicate across a firewall, you
must configure its components to use fixed addresses and ports. You must also configure your
firewall to allow communication to the services behind the firewall by using these fixed addresses
and ports.
The following sections provide detailed information:
Section 2.4.1, “Configuring the ZENworks Reporting Servers,” on page 18
Section 2.4.2, “Specifying the Firewall Rules,” on page 18
Installation
completion
A confirmation is displayed upon successfully completing the installation.
If you are on ZENworks 10 Configuration Management SP3, a
boe folder is created in
the installation directory.
ZENworks
Reporting Server
version
On Linux:
If you are on ZENworks 10 Configuration Management SP3, the version of
ZENworks Reporting Server installed on your device is available in the
ZENworksReportingServerVersion.txt file located in the /opt/
novell/zenworks/share/boe/version #
directory.
If you are on ZENworks 10 Configuration Management 10.3.x, the version
of ZENworks Reporting Server installed on your device is available in the
ZENworksReportingServiceComponentsVersion.txt file located
in the /opt/novell/zenworks/share/boe-publish/version
directory.
On Windows:
If you are on ZENworks 10 Configuration Management SP3, the version of
ZENworks Reporting Server installed on your device is available in the
ZENworksReportingServerVersion.txt file located in the
%ZENWORKS_HOME%\share\boe\version # directory.
If you are on ZENworks 10 Configuration Management 10.3.x, the version
of ZENworks Reporting Server installed on your device is available in the
ZENworksReportingServiceComponentsVersion.txt file located
in the %ZENWORKS_HOME%\share\boe-publish\version directory.
Installation
Information Explanation

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2.4.1 Configuring the ZENworks Reporting Servers
You must configure the Central Management Server as well as all the ZENworks Reporting Server
Services that are listed under Central Configuration Manager inside the firewall to respond to
communication from the application server on a fixed port.
1On ZENworks Reporting Server, click the desktop Start menu > Programs > ZENworks
Reporting Server > ZENworks Reporting Server > Central Configuration Manager.
2Stop the ZENworks Reporting Server Service that is listed in the Central Configuration
Manager by doing one of the following:
Right-click the ZENworks Reporting Server Service, then click Stop.
Select the ZENworks Reporting Server Services, then click the Stop icon ( ) on the
toolbar.
3On the toolbar, click the Properties icon ( ).
The Properties tab is displayed by default.
4In the Command option, append
-requestport port_number to the value, where
port_number is a valid free port number.
For example, the command value for Central Management Server is as follows:
"\\blr-nrm-r1d\C$\Program Files\Novell\ZENworks\share\boe\BusinessObjects
Enterprise 11.5\win32_x86\CMS.exe" -service -name blr-nrm-r1d.cms -
restart -protocol ssl -ssl_certdir "C:\Program
Files\Novell\ZENworks\conf\security" -ssl_mycertificate "server.der" -
ssl_trustedcertificate "ca.der" -ssl_mykey "server.key" -
ssl_mykey_passphrase "passphrase.txt" -requestport 5601
Each server under Central Configuration Manager must use a unique port number, but you
must ensure that the port number for the Central Management Server is a value other than
6400.
5Click OK.
6Restart the server by doing one of the following:
Right-click the ZENworks Reporting Server Service, then click Restart.
Select the ZENworks Reporting Server Service, then click the Start icon ( ) on the toolbar.
7Repeat Step 2 through Step 6 for each ZENworks Reporting Server Service that is behind the
firewall.
2.4.2 Specifying the Firewall Rules
If there is a firewall between ZENworks Reporting Server and other ZENworks Primary Servers,
you must specify the inbound access rules. For more details on how to specify these rules, see the
firewall documentation.
We recommend that only the ZENworks Primary Server be allowed to contact ZENworks Reporting
Server running at 6400 or at the port specified in Step 4 on page 18 of Section 2.4.1, “Configuring
the ZENworks Reporting Servers,” on page 18.
The following table lists the inbound access rules.

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Table 2-2 Inbound Access Rules
Source Device Port Destination Device Port Action
ZENworks Primary Server Any ZENworks Reporting Server (CMS) 6400 Allow
ZENworks Primary Server Any ZENworks Reporting Server (CMS) Port number
specified by using -
requestport
Allow
ZENworks Primary Server Any ZENworks Reporting Server (other
ZENworks Reporting Server
service)
Port number
specified by using -
requestport
Allow
Any machine Any ZENworks Reporting Server (CMS) Any Reject
Any Any ZENworks Reporting Server (other
ZENworks Reporting Server
service)
Any Reject

20 ZENworks 10 Configuration Management Reporting Server Installation Guide
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