Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - ZENWORKS REPORTING SERVER 10.3... User manual

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AUTHORIZED DOCUMENTATION
ZENworks 10 Configuration Management Reporting Server Installation Guide
ZENworks ® 10 Configuration Management SP3
10.3
April 30, 2010
ZENworks Reporting Server Installation Guide

novdocx (en) 16 April 2010
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Contents 5
Contents
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About This Guide 7
1 Minimum Requirements 9
1.1 ZENworks Reporting Server Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Installation User Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 Installing ZENworks Reporting Server 11
2.1 Understanding What the ZENworks Installation Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2 Preinstallation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.2.1 Verifying That the Minimum Requirements Have Been Met . . . . . . . . . . . . . . . . . . . 12
2.2.2 Decommissioning an Existing Instance of ZENworks Reporting Server . . . . . . . . . . 12
2.2.3 Meeting the Hostname and Network Requirements in Linux. . . . . . . . . . . . . . . . . . . 13
2.2.4 Creating an Installation DVD from the ISO Download . . . . . . . . . . . . . . . . . . . . . . . . 13
2.2.5 Installing and Configuring the Oracle Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.3 Installing ZENworks Reporting Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.3.1 Installation Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.4 Working With a Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.4.1 Configuring the ZENworks Reporting Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.4.2 Specifying the Firewall Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3 Uninstalling ZENworks Reporting Server 21
3.1 Uninstalling ZENworks Reporting Server in the GUI Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3.2 Uninstalling ZENworks Reporting Server in the Command Line Mode . . . . . . . . . . . . . . . . . . 21
3.3 Uninstalling ZENworks Reporting Server in the Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3.4 Uninstalling ZENworks Reporting Server by Using Windows Add or Remove Programs . . . . 22
A Troubleshooting ZENworks Reporting Server Installation 23
A.1 ZENworks Reporting Server Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A.2 ZENworks Reporting Server Troubleshooting Strategies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
B Documentation Updates 29
B.1 April 30, 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
B.2 March 30, 2010: SP3 (10.3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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About This Guide 7
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About This Guide
This Reporting Server Installation Guide includes information to help you successfully install
Novell®ZENworks®10 Configuration Management SP3 ZENworks Reporting Server. The
information in this guide is organized as follows:
Chapter 1, “Minimum Requirements,” on page 9
Chapter 2, “Installing ZENworks Reporting Server,” on page 11
Chapter 3, “Uninstalling ZENworks Reporting Server,” on page 21
Appendix A, “Troubleshooting ZENworks Reporting Server Installation,” on page 23
Appendix B, “Documentation Updates,” on page 29
Audience
This guide is intended for ZENworks Reporting Server administrators.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to the Novell Documentation Feedback site (http://www.novell.com/
documentation/feedback.html) and enter your comments there.
Additional Documentation
ZENworks Reporting Server is supported by other documentation (in both PDF and HTML formats)
that you can use to learn about and implement the product. For additional documentation, see the
ZENworks 10 Configuration Management SP3 documentation (http://www.novell.com/
documentation/zcm10/).
Documentation Conventions
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items in a cross-reference path.
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other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux*, should use forward slashes as required by your software.

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Minimum Requirements
1
9
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1
Minimum Requirements
The ZENworks®10 Configuration Management SP3 ZENworks Reporting Server installation
installs ZENworks Reporting Server for custom ZENworks infrastructure reporting.
The following sections provide the minimum hardware and software requirements for ZENworks
Reporting Server:
Section 1.1, “ZENworks Reporting Server Requirements,” on page 9
Section 1.2, “Installation User Requirements,” on page 10
1.1 ZENworks Reporting Server Requirements
ZENworks 10 Configuration Management SP3 Primary Server must be installed before installing
ZENworks Reporting Server. The server where you install ZENworks Reporting Server software
must meet the following minimum requirements:
Item Requirements Additional Details
Operating System Windows*:
Windows Server 2003 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Windows Server 2008 SP1 / SP2
x86, x86-64 (Enterprise and
Standard editions)
Linux*:
SUSE®Linux Enterprise Server
10 (SLES 10) SP1 / SP2 / SP3
x86, x86-64 (Intel* and AMD*
Opteron* processors)
Open Enterprise Server 2 (OES
Linux) x86, x86-64
Open Enterprise Server 2 (OES 2)
SP1 / SP2 (Linux) x86, x86-64
All the Core and Data Center Editions
of Windows Server 2003 and Windows
Server 2008 are not supported as
Primary Server platforms. Windows
Server 2008 Core is not supported
because it does not support the .NET
Framework.
IMPORTANT: ZENworks Reporting
Server is currently not supported on
SUSE Linux Enterprise Server 11 and
Windows Server 2008 R2 even though
the ZENworks Primary Server is
supported on SLES 11 and Windows
Server 2008 R2. For more information,
see TID 7004794 at Novell Support
web site (http://www.novell.com/
support/microsites/microsite.do).
Hardware RAM: 3 GB minimum
Disk Space: 5.6 GB minimum
TCP Ports 3306 Used by the MySQL* database
embedded in ZENworks Reporting
Server
6400 Used by the Central Management
Server in ZENworks Reporting Server
6410 Used by the Server Intelligence Agent
in ZENworks Reporting Server

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1.2 Installation User Requirements
The user running the installation program must have administrator privileges on the device. For
example:
Windows: Log in as a Windows* administrator.
Linux: Log in as a non- root user, use the sux command to elevate your privileges to root ,
then run the installation program.
6420 Auditing port in ZENworks Reporting
Server
Item Requirements Additional Details