NRX EVO PBX 308 User manual

INSTALLATION GUIDE
NRX EVO PBX 308
l o
www.nrx-te ecom.cm

INTRODUCTION Page 2
SYSTEM PROGRAMMING
Exchange Lines Page 4
Assign incoming calls to ring nominated extensions Page 5
Assign an extension to use only a specific exchange line
for out going calls Page 6
Assign extensions to direct dial mode Page 6
Call Barring / Call Restriction Page 8
Administrator personal pin number to override internal
call only extensions Page 13
Reception Phone and Door Phone Page 14
Music On Hold Page 16
Auto Attendant Mode / DISA Page 16
TROUBLESHOOTING Page 20
Contents
The layout of your NRX EVO PBX 308
1
LINE 1 LINE 2 LINE 3 MUSIC
ON
HOLD
DOOR
PHONE EXTENSIONS
201 - 208 POWER
ADAPTOR
STATUS
PANEL

3
INTRODUCTION
TheNRXEVOPBX308isdesignedforthesmall/homeofficeenvironmentandallowsforupto3exchange
linesand8extensionstobeconnect. Thesystemsincludesthefollowingfeatures:
=Upto3COlinesand8extensions
=PasswordProtectedProgramming
=ExternalMusicOnHoldPort
=CallForwarding,TransferandConference
=Intercom
=PowerFailureTransfer
=MultipleCommunicationchannels
=CallDurationControl
=RemoteProgramming
=OGMrecordingforAuto-AttendantmodewithDISAOptional(12second)
=ProgrammableCallbarringforExtensions
=DifferentRingingforinternalandexternalcalls
=CallerIDCompatible(FSK&DTMF)
Please take the time to read through this Administrators Guide, to allow you to get the most from your
system.
Introduction
2
System Programming - System Password
NOTE:
a) AllprogrammingforthesystemisdoneonthetelephoneconnectedtoExtension201only.
b) Attheendofallprogrammingyouwillhearabeepifyouaresuccessful. Ifyouareunsuccessfulyouwill
hearaseriesofbeeps.
SYSTEMPASSWORD
Thedefaultpasswordforthesystemis: *011234#
Tochangethepassword:
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIALCURRENTPASSWORD:
3.DIALNEWPASSWORD:
4.REPLACETELEPHONEHANDSET(EXT201)
Note: representsanyfourdigits0-9
Thenewpasswordwillbe:*01XXXX#
Werecommendyoustorethisintooneofthememorylocationsonyourtelephoneasthiswillsimplifyfuture
programming.
12
ABC 3
DEF 4
GHI
01
XXXX
02
ABC
XXXX

5
EXCHANGELINES
TheNRXEVOPBX308isconfiguredinproductionforthree(3)Exchangelinestobeconnected. Ifyouare
onlyconnectingone(1)ortwo(2)lines,itisimportantthatthesystemissetupasfollows:
One(1)ExchangeLineconnected:
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
Two(2)ExchangeLinesconnected:
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
System Programming - Exchange Lines
4
System Programming - Assign Incoming Calls
Three(3)ExchangeLinesconnected(DefaultSetting):
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
ASSIGNINCOMINGCALLSTORINGNOMINATEDEXTENSIONS
This useful facility allows you to configure the system to direct the incoming calls for a specific line to a
nominatedextension(Operator)ortoanumberofextensions.
NOTE:Thefactorydefaultistoringonlyextensions201-204.
Example:ToassignallincomingcallsonLine1toringextensions202,206&207.
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
1
3
DEF
1
2
ABC
3
DEF 1
3
DEF
1
3
DEF
2
ABC
1
3
DEF
6
MNO
2
ABC
17
PRS
LINE EXTENSION

7
TOASSIGNANEXTENSIONTOUSEONLYASPECIFICLINEFOROUTGOINGCALLS
Thisusefulfeaturecanbeusedtokeeponeormorelinesfreeforincomingcallsorotherpriorityextensions
foroutgoingcalls. Thisdoesnotrestrictotherextensionsfromusingthesameoutsideline.
Example:Torestrictextension208tousingline3only.
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
TOASSIGNEXTENSIONSFORDIRECTDIALMODE
Bydefaultallextensionsarerequiredtodial foraline. Extensionsthatmakealotofoutgoingcallsand
few internal calls (Telesales for example) can be changed to ‘Direct Dial Extensions’, whereby as soon as
theygooffhook,thephoneimmediatelygetsanoutsideline(ifoneisfree).
Example:Toconvertextension204todirectdial.
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
System Programming - Direct Dial
6
System Programming - Direct Dial
3.REPLACETELEPHONEHANDSET(EXT201)
NOTE:
1.Directdialextensionsmustdial infrontoftheextensionnumberwhenmakinginternalcalls.
2.Ifextension201isconvertedtodirectdial,a mustbeinsertedinfrontofthepassword.
3.DirectdialextensionscannotsetuporremoveBTorcableservices.
TOREVERTDIRECTDIALEXTENSIONSBACKTODIAL9EXTENSIONS
Example:Torevertextension204backtoDial9foraline.
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
Example:TorevertalldirectdialextensionsbacktoDial9foraline.
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
2
ABC 0
2
ABC 8
TUV
LINE EXTENSION
4
GHI 3
DEF
9
WXY
2
ABC 08
TUV
EXTENSION
4
GHI 1
2
ABC 08
TUV
EXTENSION
4
GHI 0
008
TUV 0

9
CALLBARRING/CALLRESTRICTIONS
The NRX EVO PBX 308 has an advanced call restriction feature which can allow extensions to call only
essentialnumberstherebykeepingcallcostsdown. Callrestrictionscanapplytoanyorallextensions.
There are seven (7) Call Barring / Call Restrictions available. Groups 1 - 5 enable you to program the call
types to be barred. For example calls to mobile (07) numbers can be assigned to Group 1 and any
extensionassignedtoGroup1wouldnotbeabletomakecallstomobilephones.
AnyextensionsassignedtoGroup6canonlymakeinternalcalls.
Group0isforallowedcallsonly. ItmaybequickerandeasiertousethisfeatureinsteadoftheCallBarring/
CallRestrictionoptiondependingonyourrequirements.
Toallowallextensionstoonlydialcertainnumbers,theallowedcalltypesmustbeprogrammedintoGroup
0. For example, you may want extensions to only call local, national numbers (01 & 02) and emergency
numbers.
NOTE:999,112&911mustalwaysbeprogrammedasallowedcalls.
Example:Toprogram999,911,112,01&02numbersintoGroup0.
1.LIFTTHETELEPHONEHANDSET(EXT201)
System Programming - Call Barring
8
System Programming - Call Barring
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
NOTE:Calltypescanbeaddedtotheaboveatanytimeuptoamaximumof10calltypes.
TodeleteanycalltypeyoucanonlydeleteALLcalltypesasfollows:
TodeleteallcalltypesfromGroup0
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
ToassignallextensionstotheallowedcalltypeinGroup0
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
09
9
ALLOWED No.
5
JKL 9
WXY WXYWXY 1
1
ALLOWED No.
9
WXY 2
1
ALLOWED No.
1ABC 1
ALLOWED No.
02
ALLOWED No.
0ABC
5
JKL 0
5
JKL 0
6
MNO

11
TorestrictanextensiontoGroup0callsonly
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
TorestrictanextensiontoGroup6callsonly
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
NOTE:Internalcallsonlyextensionscannotmakecallstotheemergencyservices.
System Programming - Call Barring
10
System Programming - Call Barring
CALLBARRING-GROUPS1TO5
Allowsyoutosetup5differentgroupswithvariouscalltypesbeingbarred.
Suggestions:
GROUP SUGGESTEDCALLTYPETOBEBARRED
1 Mobiles 07
2 International 00
3 PremiumRate 09
4 NetworkServices 123,118etc.
5 Nongeographicalnumbers 0845,0870etc.
Eachcalltypecanbeupto4digitsandupto20calltypespergroupcanbeprogrammed.
Example1:Programmingpremiumratenumbersstartingwith‘09’intoGroup3
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
5
JKL 0
6
MNO 2
ABC X
X
EXTENSION
5
JKL 6
6MNO
2
ABC X
X
EXTENSION
MNO
5
JKL 9
3
DEF
0
BARRED
WXY
GROUP

13
Example2:Programmingnongeographicnumbers‘0845’and‘0870’intoGroup5
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
ASSIGNINGCALLBARRINGGROUPSTOEXTENSIONS
Example1:ToassigncallbarringGroup5toextension206
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
Example2:ToassigncallbarringGroup1toextension204and205
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
System Programming - Call Barring
12
System Programming - Call Barring
Example3:ToassigncallbarringGroup3toallextensions
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
ADMINISTRATORS PERSONAL PIN NUMBER TO OVERRIDE ‘INTERNAL CALLS’ ONLY
EXTENSIONS
ThefactorysetPinNumberis‘1234’. TochangethePinNumberto‘6789’proceedasfollows:
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
5
JKL 5 JKL
BARRED
GROUP
8
0
TUV 5
4
JKL
GHI
BARRED
8
0
TUV 0
7
PRS
5
JKL 5
6JKL
2
ABC 0
6
EXTENSION
MNO MNO
GROUP
5
JKL 1
62
ABC 0
4
EXTENSION
MNO GHI
GROUP
1
2
ABC 0
5
EXTENSION
JKL
GROUP
5
JKL 3
6DEF
MNO
GROUP
07 4
GHI 4
GHI 5
6
NEW PIN NUMBER
JKL MNO PRS

15
Tomakeoutgoingcallson‘InternalCalls’onlyextensions:
1.LIFTTHETELEPHONEHANDSET(ANYEXTENSION)
2.DIAL:
3.DIALNUMBER
RECEPTIONPHONEANDDOORPHONE
Up to 4 extensions can be assigned to ring when the reception phone is picked up or the door phone is
pressed.
The Reception Phone or Door Phone should be connected to the Door Bell socket located at the back of
theNRXEVOPBX308.
NOTE:Do notconnectpowered DoorPhones intothe DoorBellsocket asthis willdamage thePBX. Only
plug2wire,non-poweredDoorPhonesintothissocket. Contactyoursupplierforfurtherinformation.
AssigningextensionstoringwhenthereceptionphoneisliftedortheDoorPhoneispressed
Example1:Assigningextensions201&202toring
1.LIFTTHETELEPHONEHANDSET(EXT201)
System Programming - Door Phone
14
System Programming - Door Phone
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
Example2:Assigningextensions204,250,206&207toring
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
ToanswertheReceptionPhoneorDoorPhonefromanonassignedextension
1.LIFTTHETELEPHONEHANDSET(ANYEXTENSION)
2.DIAL:
3.REPLACETELEPHONEHANDSET(EXT201)
6
MNO 1 7
4
GHI 5
6
JKL MNO PRS
PIN NUMBER
1
4
GHI
12
ABC
EXTENSIONS
7
4
GHI 5
6
JKL MNO PRS
1
4
GHI
EXTENSIONS
7
PRS

17
MUSICONHOLD
The NRX EVO PBX 308 has a single electronically generated melody. However, iot is recommended that
you connect an external ‘Music On Hold’ device to the ‘Music On Hold’ port at the rear of the PBX. A
standardCD,Mp3orRadiocanbeconnectedusingastandardaudiocablewith3.5mmplugsatbothends.
TheCDorMp3playershouldhavea‘Repeat’functionandanydeviceshoulduseaDCpowersupply.
Tocheckorlistentothemusiconhold
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
AUTOATTENDANTMODE/DISA(DirectInwardSystemAccess)
AutoAttendantmode canbe appliedto alllines orindividual lines. Whenin theAutoAttendantmode, your
incoming callers can be instructed to dial the extension they want (if known) or dial for the operator or
waitfortheoperator.
NOTE:TheOperatorsExtensionis202,thereforethisextensionshouldbemannedthemost.
If the incoming caller dials an engaged extension the call will be automatically transferred to the operator
System Programming - Music On Hold
16
System Programming - Auto Attendant
(EXT202).
If the caller dials an extension that is not answered within 25 seconds, the caller will be automatically
transferredtotheoperator.(EXT202).
If the caller does not dial an extension within 25 seconds or they dial , they will be automatically
transferred to the operator (EXT 202).
To record the Auto Attendant outgoing message
The maximum record time is 12 seconds. An example message is as follows:
“Thank you for calling Trojan Telecom, if you know the extension your require, please dial it now.
Otherwise dial ‘0’ or wait for the operator.”
1. LIFT THE TELEPHONE HANDSET (EXT 201)
2.DIAL: PASSWORD
3.RECORDYOURMESSAGEAFTERTHEBEEP
4.REPLACETELEPHONEHANDSET(EXT201)
2
ABC
4
GHI
0
0
2
ABC
2
ABC

19
ToplaybacktheAutoAttendantoutgoingmessage
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.LISTENTOPLAYBACK
4.REPLACETELEPHONEHANDSET(EXT201)
ToassignalllinesforAutoAttendant
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
Toassignline3onlyforAutoAttendant
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
System Programming - Auto Attendant
18
System Programming - Specific Line Select
ToremoveAutoAttendantfeaturefromalllines
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
SELECTINGASPECIFICLINEONACALLBYCALLBASIS
Line1
1.LIFTTHETELEPHONEHANDSET(ANYEXTENSION)
2.DIAL:
Line2
1.LIFTTHETELEPHONEHANDSET(ANYEXTENSION)
2.DIAL:
2
ABC
3
DEF
2
ABC
0
2
ABC
0 3
DEF
LINE
2
ABC
1
2
ABC
1

21
Line3
1.LIFTTHETELEPHONEHANDSET(ANYEXTENSION)
2.DIAL:
POWERFAILURE
Intheeventofpowerfailuretheexchangelineswillautomaticallyconnectasfollows:
Line1toEXT201
Line2toEXT202
Line3toEXT203
TROUBLESHOOTING
Thefactorydefaultsettingsforthesystemareasfollows:
-AllextensionsareDial9foraline
-Extensions201to204onlyringonincomingcalls
-Callrestrictionsremovedonallextensions
-AutoAttendant(DISA)removed
System Programming - Troubleshooting
20
System Programming - Specific Line Select
Toresetthesystemtofactorydefaultsettings
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
Toresetthepasswordtodefaultsetting(1234)
1.LIFTTHETELEPHONEHANDSET(EXT201)
2.DIAL: PASSWORD
3.REPLACETELEPHONEHANDSET(EXT201)
3
DEF
6
MNO
0 0 0
0 3
DEF
0 3
DEF
0 3
DEF

Other products in the NRX Range
NRX EVO 150 NRX EVO 250
NRX EVO 350 NRX EVO 450
NRX EVO 550 NRX EVoIP
NRX FLATPHONE NRX HEADSET
ACCESSORY:
NRX EVO - HEADSET STAND
For use with NRX EVO 250, 350, 450 & 550

REF: NRXPBX308040808
Ist Floor
Amphenol Complex
Thanet Way
Whitstable
Kent
CT5 3JF
ENGLAND
Tel: (+44) (0)1227 275357 Fax: (+44) (0)1227 272932
e-mail: [email protected]