Nutricia Flocare Infinity User manual

TROUBLESHOOTING & PUMP ALARMS
STEP BY STEP GUIDE
Why your pump alarms
and how to stop it
Read the screen
Press the START/STOP button to silence the alarm
See overleaf for a list of reasons why your pump is alarming and
how to deal with each alarm
ALARM REASON SOLUTION
The battery capacity is
running low. There is
approximately one hour of
feeding left when a rate of
125ml/hour is set
Connect the pump to the
electrical supply and charge
for 6 hours. The pump can be
used while connected to the
electrical supply
The battery has failed
Contact your Nutricia
Homeward Customer
Service team to arrange for
the pump to be serviced
The current feeding
regimen has been locked
into the machine to prevent
accidental changing of
regimen
Contact your Nutricia
Homeward Enteral Nurse
Specialist
The self test detected a fault
Contact your Nutricia
Homeward Enteral Nurse
Specialist to arrange for the
pump to be serviced
BATT
‘E’ ‘F’
BATT
LOCK
ERROR
XY
ERROR with a
number, e.g.
ERROR 12
Nutricia Advanced Medical Nutrition
White Horse Business Park, Trowbridge, Wiltshire BA14 0XQ
www.nutriciaocare.com
SCC3297-08/17

ALARM REASON SOLUTION
The set is not fitted or
is fitted incorrectly Reinsert the giving set as per instructions
The pressure sensor
is dirty Clean the sensors and reinsert cassette
Door is broken, cracked
or not closed
Make sure the door is closed
Tape door to pump tightly to continue
feeding and call your Nutricia Homeward
Customer Service team to arrange for a
replacement
Flow rate has not been
programmed
Make sure the correct flow rate is
programmed
The pump has been
paused for three or
more minutes
By pressing the START/STOP button
to silence the alarm, a further three
minute pause commences. When ready
to restart feeding press the START/
STOP button
Air bubble in the giving
set
Disconnect the giving set from the
feeding tube and hold over a clean
container. Press the FILL SET button until
the air bubble has passed out of the giving
set. Press FILL SET to stop, reattach to
feeding tube and press START
The bag of feed is empty
If further feeding is required, replace
the empty bag of feed and recommence
feeding. If you need to rell the
giving set with feed, follow solution
instructions for “air bubble in the giving
set”. If required dose delivered, switch
off pump and discard feed and giving
set as per training
The air sensor is dirty Clean the sensor area following the
cleaning guidelines
ALARM REASON SOLUTION
The pump has
administered the dose
Press and hold the ON/OFF button
until it beeps and is powered off
If the END OF DOSE alarms
inappropriately contact your
Nutricia Homeward Enteral Nurse
Specialist or the Out of Hours
Advice Line
The pump detected an
occlusion between the
feed and the pump
Make sure there are no kinks in the
tubing, that clamps are not closed
between the feed container and the
pump, and that the foil has been
pierced
The sensor is dirty
Clean the sensor area (see cleaning
guidelines), reinsert the giving set in
the pump and restart the pump
The pump detected an
occlusion between the
pump and the patient
If relevant, make sure the clamp is open
Make sure there are no kinks in the
giving set or feeding tube
The sensor is dirty
Clean the sensor area (see cleaning
guidelines), reinsert the giving set in
the pump and restart the pump
Please refer to the step by step guide on next page è
CAUTION: Do not use the ‘FILL SET’ funcon when there is a set occlusion
as this may cause the pump to incorrectly calibrate
OCC OUT
OCC IN
DOOR
PUSH
START
AIR
NO SET
END OF
DOSE
HOW TO STOP THE OCC ALARM
Press the START/STOP button
Detach the giving set
Solve the occlusion problem (see below)
Re-insert the giving set and close door
Press the START/STOP button
THE MOST COMMON SET OCCLUSION



TUBE KINKING: Narrow the tube, release kinking


PROG

ALARM REASON SOLUTION
The set is not fitted or
is fitted incorrectly Reinsert the giving set as per instructions
The pressure sensor
is dirty Clean the sensors and reinsert cassette
Door is broken, cracked
or not closed
Make sure the door is closed
Tape door to pump tightly to continue
feeding and call your Nutricia Homeward
Customer Service team to arrange for a
replacement
Flow rate has not been
programmed
Make sure the correct flow rate is
programmed
The pump has been
paused for three or
more minutes
By pressing the START/STOP button
to silence the alarm, a further three
minute pause commences. When ready
to restart feeding press the START/
STOP button
Air bubble in the giving
set
Disconnect the giving set from the
feeding tube and hold over a clean
container. Press the FILL SET button until
the air bubble has passed out of the giving
set. Press FILL SET to stop, reattach to
feeding tube and press START
The bag of feed is empty
If further feeding is required, replace
the empty bag of feed and recommence
feeding. If you need to rell the
giving set with feed, follow solution
instructions for “air bubble in the giving
set”. If required dose delivered, switch
off pump and discard feed and giving
set as per training
The air sensor is dirty Clean the sensor area following the
cleaning guidelines
ALARM REASON SOLUTION
The pump has
administered the dose
Press and hold the ON/OFF button
until it beeps and is powered off
If the END OF DOSE alarms
inappropriately contact your
Nutricia Homeward Enteral Nurse
Specialist or the Out of Hours
Advice Line
The pump detected an
occlusion between the
feed and the pump
Make sure there are no kinks in the
tubing, that clamps are not closed
between the feed container and the
pump, and that the foil has been
pierced
The sensor is dirty
Clean the sensor area (see cleaning
guidelines), reinsert the giving set in
the pump and restart the pump
The pump detected an
occlusion between the
pump and the patient
If relevant, make sure the clamp is open
Make sure there are no kinks in the
giving set or feeding tube
The sensor is dirty
Clean the sensor area (see cleaning
guidelines), reinsert the giving set in
the pump and restart the pump
Please refer to the step by step guide on next page è
CAUTION: Do not use the ‘FILL SET’ funcon when there is a set occlusion
as this may cause the pump to incorrectly calibrate
OCC OUT
OCC IN
DOOR
PUSH
START
AIR
NO SET
END OF
DOSE
HOW TO STOP THE OCC ALARM
Press the START/STOP button
Detach the giving set
Solve the occlusion problem (see below)
Re-insert the giving set and close door
Press the START/STOP button
THE MOST COMMON SET OCCLUSION



TUBE KINKING: Narrow the tube, release kinking


PROG

ALARM REASON SOLUTION
The set is not fitted or
is fitted incorrectly Reinsert the giving set as per instructions
The pressure sensor
is dirty Clean the sensors and reinsert cassette
Door is broken, cracked
or not closed
Make sure the door is closed
Tape door to pump tightly to continue
feeding and call your Nutricia Homeward
Customer Service team to arrange for a
replacement
Flow rate has not been
programmed
Make sure the correct flow rate is
programmed
The pump has been
paused for three or
more minutes
By pressing the START/STOP button
to silence the alarm, a further three
minute pause commences. When ready
to restart feeding press the START/
STOP button
Air bubble in the giving
set
Disconnect the giving set from the
feeding tube and hold over a clean
container. Press the FILL SET button until
the air bubble has passed out of the giving
set. Press FILL SET to stop, reattach to
feeding tube and press START
The bag of feed is empty
If further feeding is required, replace
the empty bag of feed and recommence
feeding. If you need to rell the
giving set with feed, follow solution
instructions for “air bubble in the giving
set”. If required dose delivered, switch
off pump and discard feed and giving
set as per training
The air sensor is dirty Clean the sensor area following the
cleaning guidelines
ALARM REASON SOLUTION
The pump has
administered the dose
Press and hold the ON/OFF button
until it beeps and is powered off
If the END OF DOSE alarms
inappropriately contact your
Nutricia Homeward Enteral Nurse
Specialist or the Out of Hours
Advice Line
The pump detected an
occlusion between the
feed and the pump
Make sure there are no kinks in the
tubing, that clamps are not closed
between the feed container and the
pump, and that the foil has been
pierced
The sensor is dirty
Clean the sensor area (see cleaning
guidelines), reinsert the giving set in
the pump and restart the pump
The pump detected an
occlusion between the
pump and the patient
If relevant, make sure the clamp is open
Make sure there are no kinks in the
giving set or feeding tube
The sensor is dirty
Clean the sensor area (see cleaning
guidelines), reinsert the giving set in
the pump and restart the pump
Please refer to the step by step guide on next page è
CAUTION: Do not use the ‘FILL SET’ funcon when there is a set occlusion
as this may cause the pump to incorrectly calibrate
OCC OUT
OCC IN
DOOR
PUSH
START
AIR
NO SET
END OF
DOSE
HOW TO STOP THE OCC ALARM
Press the START/STOP button
Detach the giving set
Solve the occlusion problem (see below)
Re-insert the giving set and close door
Press the START/STOP button
THE MOST COMMON SET OCCLUSION



TUBE KINKING: Narrow the tube, release kinking


PROG

TROUBLESHOOTING & PUMP ALARMS
STEP BY STEP GUIDE
Why your pump alarms
and how to stop it
Read the screen
Press the START/STOP button to silence the alarm
See overleaf for a list of reasons why your pump is alarming and
how to deal with each alarm
ALARM REASON SOLUTION
The battery capacity is
running low. There is
approximately one hour of
feeding left when a rate of
125ml/hour is set
Connect the pump to the
electrical supply and charge
for 6 hours. The pump can be
used while connected to the
electrical supply
The battery has failed
Contact your Nutricia
Homeward Customer
Service team to arrange for
the pump to be serviced
The current feeding
regimen has been locked
into the machine to prevent
accidental changing of
regimen
Contact your Nutricia
Homeward Enteral Nurse
Specialist
The self test detected a fault
Contact your Nutricia
Homeward Enteral Nurse
Specialist to arrange for the
pump to be serviced
BATT
‘E’ ‘F’
BATT
LOCK
ERROR
XY
ERROR with a
number, e.g.
ERROR 12
Nutricia Advanced Medical Nutrition
White Horse Business Park, Trowbridge, Wiltshire BA14 0XQ
www.nutriciaocare.com
SCC3297-08/17

TROUBLESHOOTING & PUMP ALARMS
STEP BY STEP GUIDE
Why your pump alarms
and how to stop it
Read the screen
Press the START/STOP button to silence the alarm
See overleaf for a list of reasons why your pump is alarming and
how to deal with each alarm
ALARM REASON SOLUTION
The battery capacity is
running low. There is
approximately one hour of
feeding left when a rate of
125ml/hour is set
Connect the pump to the
electrical supply and charge
for 6 hours. The pump can be
used while connected to the
electrical supply
The battery has failed
Contact your Nutricia
Homeward Customer
Service team to arrange for
the pump to be serviced
The current feeding
regimen has been locked
into the machine to prevent
accidental changing of
regimen
Contact your Nutricia
Homeward Enteral Nurse
Specialist
The self test detected a fault
Contact your Nutricia
Homeward Enteral Nurse
Specialist to arrange for the
pump to be serviced
BATT
‘E’ ‘F’
BATT
LOCK
ERROR
XY
ERROR with a
number, e.g.
ERROR 12
Nutricia Advanced Medical Nutrition
White Horse Business Park, Trowbridge, Wiltshire BA14 0XQ
www.nutriciaocare.com
SCC3297-08/17