nVideon TLC User manual

Preliminary
Tel-LynxTM User’s Guide
July 12, 2015
Introduction
Welcome to the Tel-Lynx family of Personal Telephone Assistants. Tel-Lynx
coordinates and screens mobile and land-based phone calls in your home
and home office using patented processes and techniques. By connecting
your single and/or two-line telephones to up to two mobile phones and up
to two landlines1 (or one landline and Skype™), Tel- Lynx provides you the
freedom to handle all your calls and text messages3 throughout your home.
When Tel-Lynx is connected to laptops, PCs, and tablets, you'll have even
more flexibility with calls and texts.
You can quickly and easily start making and receiving phone calls with Tel-Lynx.
Then take your time to learn about its many features, and to decide which ones
you’ll use in your home or home office.
1 A landline could be a traditional copper wire, VoIP (provided by your cable company, Ooma®, Vonage®,
etc.), or wireless home service ( traight Talk® Home, Verizon's Home Phone Connect, AT&T's Wireless
Home Phone ervice, etc.). Tel-Lynx is compatible with any phone service you can plug a traditional
telephone into. Connection to a second landline requires TLC Plus or Guardian Plus.
2 Tel-Lynx must be attached to a PC (running the kype Desktop Client) using the provided U B cable.
3Text message access requires TLC's free app running on your smartphone.
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Figure 1
TLC
PC
Telco
Mobile 1 Mobile
Bluetooth
USB
Line 1
Line
Landline
Skype
LAN Router
PC PC PC
….
….
….
Optional use with PC(s)

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Tel-Lynx comes in four versions. If you have mobile phones, you’ll want TLC or
TLC Plus; if not, Tel-Lynx Guardian or Guardian Plus are for you.
Tel-Lynx Connexion (TLC)
osupports up to four (4) outside lines (phone services) for four
independent, simultaneous calls using two ( ) mobile phones, a
landline4, and Skype; accommodates two inside telephone lines
connected to single or two-line telephones (see Fig. 1)..
TLC Plus
oadds to TLC support for a second landline in place of Skype.
Tel-Lynx Guardian
osupports up to two ( ) outside lines (phone services) for two
independent, simultaneous calls using one landline and Skype;
accommodates one inside line connected to standard single-line
telephones.
Tel-Lynx Guardian Plus
oadds to Guardian support for a second landline in place of Skype;
accommodates a second inside line connected to single or two-line
telephones.
Tel-Lynx includes a personal phone book with TLC and TLC Plus, it can be
downloaded from your mobile phones) to keep track of all your contacts.
Using any push button or rotary dial telephone, you can easily Dial-By-Name
any contact in Tel-Lynx 's personal phone book. Tel-Lynx also provides easy
redial, call back, and speed dial operation.
Perhaps best of all, Tel-Lynx automatically screens calls, so that absolutely no
robocalls, including political robocalls, will ever ring your telephones. And
it does this without causing the people you know any hassle. You decide
which phone services you want screened. For example, if you don't get unwanted
calls on your mobile phones, you can choose to not screen those calls and only
screen your home phone service.
As your personal telephone assistant, Tel-Lynx uses your personal phone book
to screen your incoming calls. New callers go through a one-time patented
qualification process, while the people in your personal phone book get through
instantly. Most importantly, all unwanted robocalling machines get blocked!
And you can set up Tel-Lynx with phone numbers for the automated calls that
you do want, such as those from your doctor’s office, pharmacy, school, or
community emergency alert system.
4 A landline could be a traditional copper wire, VoIP (provided by your cable company, Ooma®, Vonage®,
etc.), or wireless home service ( traight Talk® Home, Verizon's Home Phone Connect, AT&T's Wireless
Home Phone ervice, etc.)
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When your telephone does ring, distinctive ringing will let you know who the
call is for. When you answer your telephone, Tel-Lynx will announce the caller's
name and the outside line they are calling in on. You can then take the call,
send it to voice mail, or block the caller. You can listen in while a caller
leaves a message, or change your mind and take the call. You can do all this
from any telephone, PC, laptop, or tablet in your home5.
When you’re away from home, TLC and TLC Plus can automatically and
selectively transfer incoming Skype™ and landline6 calls to your mobile
phone. You can select which contacts’ calls will be forwarded, and you'll never
have to turn this feature on or off.
With TLC and TLC Plus, you can also send and receive mobile phone text
messages using your home telephones, PCs, laptops, or tablets7. You can
leave your mobile phone on its charger and never miss a call or text again!
You can set up Tel-Lynx so that your telephone only rings for the calls you want
and only when you want them using contact types. You can set regular Do-Not-
Disturb periods for your workday, sleep, and awake hours for workday contacts,
normal contacts, and super contacts, and you can temporarily override the
schedule. Tel-Lynx always allows urgent calls from your super contacts to get
through.
Tel-Lynx supports seven users plus a general user called anyone. Each user is
assigned a voice mailbox and can be assigned one of nine ring patterns for
receiving calls. Tel-Lynx also works with services like RingMaster® for use with
fax machines or to identify the called party with different incoming ring patterns
on your landline.
You can set up an administrator contact who can remotely manage Tel-Lynx's
phone book, new call list, and settings. This is great for caregivers who want to
provide Tel-Lynx to a loved one to protect them from telephone scammers. They
can call in remotely and listen to new caller voice mail and add new callers to the
phone book when appropriate. Tel-Lynx can also be operated in a mode where
only those people in its phone book are allowed through. All others go through
the one-time qualification process, but can only leave a voice mail, so no
telephone scammers can get through.
When using Tel-Lynx with a PC, you can record your phone conversations.
Note: In some states, re ording phone onversations may be illegal without the
permission of all parties to the onversation. Know the legal requirements for
re ording a phone onversation before using this feature.
Tel-Lynx can conference its outside lines as well as work with the 3-way
calling capability of your landline and mobile phones. And it also works with
Skype's 24-way conferencing.
5Windows Vista, Win7, and Win 8 PCs, laptops, and tablets supported.
6Forwarding on your landline requires 3-way calling service.
7Requires TLC's free Android Phone App.
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Additional features include timers and alarms, as well as an intercom that
makes communication by PC, laptop, or tablet easy and convenient for TLC
users. Tel-Lynx keeps track of your calls in a log, including phone number,
time, date, length of call, and the name of the line that was used to make or
receive the call. You can download the log with Tel-Lynx software running on an
attached PC.
Some offices and communities use a PBX that requires that you dial 9 for an
outside line. If the PBX can be used with standard telephones, Tel-Lynx is
compatible with it. Tel-Lynx can be set up to call both internal extensions and
outside phone numbers, and with Tel-Lynx you won’t have to dial 9 first.
Tel-Lynx is not associated with any particular mobile or landline phone
service, so you are free to keep, get rid of, or change phone services whenever
you want. Best of all, there are no monthly fees for using Tel-Lynx.
It’s easy to set up and use Tel-Lynx to make and receive phone calls using a
cordless telephone set. Please take the time to carefully read through this
manual to familiarize yourself with Tel-Lynx’s many additional powerful features.
At www.tel-lynx.com, you’ll find frequently asked questions and answers,
downloadable updates, and video tutorials that describe how to install and use
Tel-Lynx products.
Requirements and Compatibility
Tel-Lynx is compatible with push button and rotary dial telephones and mobile
phones that have Bluetooth®. Tel-Lynx can also be connected to a PC running
Windows Vista, Windows 7 or Windows 8 to provide home network and Skype™
connectivity.
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Using this Manual
When reading this manual with Adobe® Reader®, you will find many hyperlinks
highlighted in purple. To follow a hyperlink, hold down the 'Ctrl' key and click on
the link. To return from the linked page, hold down the 'Alt' key and hit the 'Left
Arrow' key.
Definitions
Caller ID is a system that sends a caller’s phone number (and optionally their
name) before or while ringing a phone line.
A contact type is used when setting a Do-Not-Disturb schedule, and defines
whose calls will be allowed through. Calls are allowed through:
from a normal onta t during your waking hours;
from a workday onta t during your workday hours;
from a super onta t at all times;
and never from a blo ked onta t.
The contact type can be set to administrator. An administrator is like a super
contact, plus they can remotely manage the Tel-Lynx system.
To double flash means to depress the telephone switch hook for about one-half
second, then release, then immediately depress the switch hook again for one
half second.
DTMF stands for dual-tone multi-frequency signaling. Push-button telephones
(sometimes referred to as touch-tone telephones) use DTMF signaling to dial
phone numbers. This differs from rotary dial telephones, which use pulse dialing.
Push-button telephones slowly replaced rotary dial telephones between the mid-
1960s and 1990.
To flash means to depress the telephone switch hook for about one-half second
and then wait for Tel-Lynx to indicate what to do next.
A home telephone may be a cordless, corded, or rotary dial telephone.
A hyperlink is an electronic link that provides direct access from one place in a
document to another in the same or a different document.
An inside line is an independent communication path or line between the
Tel-Lynx system and either a telephone or a USB headset connected to a PC.
Inside lines are identified as inside line 1, , 3, or 4. Telephones are connected to
lines 1 and , and PC audio devices are used on lines 3 and 4 .
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A landline is a wired voice communication line that has a unique phone number
assigned by a Telco or VoIP service provider. Tel-Lynx connects to a landline
with a modular telephone cable.
A mobile phone transmits and receives over-the-air and is not restricted to
operating in and around your home. Mobile phones are assigned a unique phone
number by the wireless carrier that provides the mobile phone service. Tel-Lynx
connects to mobile phones using Bluetooth®.
A modular telephone able connects a telephone to Tel-Lynx, and also connects
Tel-Lynx to a Telco landline or to a VoIP provider’s Internet gateway using either
the RJ-11 or RJ-14 Telco standard. The cable has either one pair of wires (RJ-
11) for a single-line telephone or two pair (RJ-14) for a two-line telephone.
A new all has a phone number with no record in the Tel-Lynx phone book. It
may be a number that you called, or it may be that a call has come in from this
number. Qualified new calls create a contact in the new call list. Contacts in the
new call list can be added to the phone book, and may eventually drop off the list
if not added to the phone book.
An outside line is a communication path or line to a service provider such as a
Telco/VoIP provider, mobile phone service provider, or Skype™. Outside lines
are assigned a unique identifying phone number by their respective service
provider. In the US and its territories, Canada, Bermuda, and many of the
Caribbean Islands, this number is assigned according to the North American
Number Plan (NANP). It is eleven digits long and always begins with a one.
A PBX or Private Branch Exchange is a telephone system that operates within a
business or residential community of telephone extensions. It provides the
means for the telephone extensions to communicate with each other and the
Public Switch Telephone Network. Within a PBX, a caller can usually dial another
extension directly using only three or four digits, and must dial a '9' before dialing
a regular telephone number on the Public Switch Telephone Network.
PSTN stands for Public Switch Telephone Network. It is the aggregate of the
world's circuit-switched telephone networks that are operated by national,
regional, or local telephony operators, providing infrastructure and services for
public telecommunication.
A qualified new all is a call from a new caller that has successfully gone through
a one-time process to make sure the new caller is not a robocaller.
The se ret ode is the four digit code used to access the Tel-Lynx setup menu.
The factory default code is "1 34". You can set the secret code using the setup
menu.
A servi e provider is a Telco, VoIP company, wireless carrier, or Skype™.
Skype ™ is a PC-based VoIP service. Tel-Lynx connects with Skype™ over a
USB cable. Skype is a trademark of Skype. It can be used for computer-to-
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computer communication using Skype™ names. You can also set it up with a
phone number and place and receive calls to and from other phone numbers.
A swit h hook is used to switch the telephone between an idle, on-hook condition
that allows the telephone to ring, and an active, off-hook condition that allows you
to place or answer a call. Most rotary dial telephones have a handset (with a
microphone and speaker) that depresses the switch hook when the telephone is
idle. The switch hook is hidden on cordless telephones and is activated by a
button or buttons near the keypad.
A Tel o is a phone company (such as AT&T) that provides voice communication
service over a land-based Public Switch Telephone Network (PSTN) to many
other telephones.
A telephone is a device that transmits and receives voice communication over a
pair of wires. It has either a push-button keypad or a rotary dial. It may be
cordless, but it always connects through a pair of wires in your home or business,
as opposed to a mobile phone, which communicates strictly over-the-air.
Tel-Lynx provides full support for cordless, corded, and rotary dial telephones.
An urgent all is a call from someone who believes they need to talk to a
Tel-Lynx user immediately, even if the user has Tel-Lynx in a Do-Not-Disturb
mode.
An unknown aller has no record in the Tel-Lynx phone book or new call list.
VoIP or Voi e over IP is Voice over Internet Protocol service, provided by cable
companies or by companies such as Skype™, Vonage®, Ooma®, and others.
Tel-Lynx will interface with VoIP services other than Skype™ via that company’s
VoIP gateway box, connected to Tel-Lynx’s landline port.
A wireless arrier is a company such as AT&T, T-Mobile®, Sprint®, Verizon, or
others that provide phone service to mobile phones. It may be referred to as a
mobile or cell phone service provider or carrier. Some wireless carriers provide a
wireless home phone service that can be interfaced to Tel-Lynx's landline port.
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Safety Information
911 Emergency Ser ice
When a Tel-Lynx user places a 911 emergency call, Tel-Lynx will override the
Do-Not-Disturb feature and switch into Ring-through mode, allowing all calls
directly through for one (1) hour8. This ensures that returned emergency calls get
through without delay. When the emergency is over, at the dial tone, you can
press # 6 # to cancel the override feature.
When a user makes an emergency call, Tel-Lynx will select an available outside
line based on the user-defined shared outside line calling table for emergency
calls, unless the user specifies a line before dialing 911 (see Selecting an
Outside Line).
It is imperative that the emergency calling table is setup correctly;
otherwise you may not be able to place an emergency call at a critical time.
As of this printing, Skype™ does not provide 911 emergency call services
for the US; therefore, you should NOT use Skype™ as an outside line for
emergency calls. By default the emergency calling table is setup to dial out first
on the landline if it is available, then on mobile phone 1 if it is available, then on
mobile phone if it is available.
If you change the default emergency calling table setting and specify Skype, you
should specify it as the last line to try when all others fail. You can program a
phone number that Skype™ will call when you dial 911 on a Skype™ line.
Be sure to program an appropriate phone number or your area.
Power Interruptions
If the power is out or Tel-Lynx is not operating for any reason, no calls, not
even emergency calls, can be placed or received through Tel-Lynx. If this
happens, you can call 911 directly on your mobile phone, or, if you have a
Telco line, you can connect a wired telephone directly to it to call 911.
Remember that most cordless telephones cannot be used when the power
is out.
It is highly recommended that you put your cordless phone base station
and Tel-Lynx on a UPS uninterruptable power supply) to avoid service
interruptions during power outages.
It is also safe practice to place a wired telephone in parallel with Tel-Lynx
on your landline if you have one) so that the wired telephone can be used
in an emergency when the power is off. You can silence the ringer on the
8 The call to 911 must last for at least 10 seconds in order for Tel-Lynx to switch into ring through mode.
This avoids accidental 911 calls from switching modes.
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wired telephone so that incoming calls will not ring it. During national,
regional, or local emergency situations involving severe weather or other
emergency situations, you should turn the ringer back on so that
emergency calls can get through even when the power is out.
Warning: You should not attempt to use your landline with both Tel-Lynx and
the parallel wired telephone at the same time. This can cause Tel-Lynx to not
behave as expected.
Following a power interruption, Tel-Lynx’s internal clock must be reset. If
Tel-Lynx is attached to a PC running the Tel-Lynx service program or a Smart
Phone running the TLC app, the PC or Smart Phone will automatically reset
Tel-Lynx s clock. Otherwise, the first call that comes in on the landline with caller
ID will reset the clock.
If you pick up the telephone before a call comes in, or if the PC/Smart Phone has
not reset the clock, Tel-Lynx will tell you that the power was interrupted and will
ask you to set the date and time. Since Tel-Lynx records the current day, month,
and year every day, you should only need to reset the time if the power
interruption did not span a day (i.e. you may enter # for the year, month, and
day). If the power interruption spans two or more days, the date will also need to
be corrected.
Remember that during a power failure, Tel-Lynx cannot be used to place or
answer calls, so you will need to provide a way to make emergency calls (see
911 Emergency Service).
Surge Protection
It is recommended that you provide surge protection for Tel-Lynx’s A/C adapter
to help prevent damage that can be caused by lightning and other electrical
surges from outside your house.
Although Tel-Lynx has surge protection on its landline port, if you have home
phone service from your local telephone company, it is advisable to provide an
external surge protector on Tel-Lynx 's landline connection as well.
Many power strips and most UPSes provide A/C line surge protection and some
UPSes provide telephone line surge protection as well.
Using Tel-Lynx with Telephones
Tel-Lynx acts as a telephony firewall situated between your telephones and your
phone services (mobile phones, Skype™ and/or landline). Tel-Lynx unifies and
standardizes your use of your phone services and prevents unwanted calls from
ringing your telephones. Tel-Lynx provides all its functions seamlessly, without
changing the basic way you use your telephones.
Tel-Lynx has two basic modes of operation: Call mode and Menu mode.
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