Oak Telecom VoxBox User manual

VoxBox & VoxBox Lite
User Guide
For Version 7.0 VoxBox’s
© Oak Telecom Ltd. 2005
Release 1.00

Table of Contents
Table of Contents
1 Introduction...................................................................................................1-1
1.1. Manual Audience and Contents.............................................................1-1
2 General Description......................................................................................2-1
2.1. General..................................................................................................2-1
2.1.1. System Features .......................................................................2-2
2.1.2. Automated Attendant Features..................................................2-3
2.1.3. Voice Mail Features...................................................................2-6
2.2. The Basic System Description ...............................................................2-7
2.3. Physical Description...............................................................................2-9
2.3.1. Side Panel.................................................................................2-9
2.3.2. Front Panel..............................................................................2-10
2.4. Technical Specifications.......................................................................2-11
3 Installation.....................................................................................................3-1
3.1. General..................................................................................................3-1
3.2. Unpacking..............................................................................................3-1
3.3. Installing the Unit ...................................................................................3-1
3.3.1. Expanding the System to 4 Ports (VoxBox only).......................3-3
4 DTMF Programming......................................................................................4-1
4.1 General..................................................................................................4-1
4.2 Entering and Exiting the Programming Mode.........................................4-1
4.3 First Time Programming.........................................................................4-1
4.3.1 Defining PBX Parameters..........................................................4-2
4.3.2 Setting the Time and Date.........................................................4-8
4.3.3 Programming the Operational Modes........................................4-8
4.4 Programming the Unit..........................................................................4-11
4.4.1 Creating Mailboxes..................................................................4-11
4.4.2 Creating Mailbox Groups.........................................................4-12
4.4.3 Notification...............................................................................4-13
4.4.4 Programming the Automated Attendant Script Menu ..............4-16
4.4.5 Recording Script Messages.....................................................4-16
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Table of Contents
4.4.6 Programming Script Messages ...............................................4-17
4.4.7 Directory Listing Programming ................................................4-23
4.4.8 Resetting Script Message Programming to Default.................4-23
4.4.9 Supervised, Semi-Supervised and Non-Supervised Transfers4-24
4.5 Additional Features..............................................................................4-26
4.5.1 Changing Passwords...............................................................4-26
4.5.2 Activate Flash Memory Force Reorganize...............................4-27
4.5.3 Changing to/from Day Light Saving Time................................4-27
4.5.4 Changing the Operational Mode..............................................4-28
4.5.5 Playing a System Message.....................................................4-28
4.5.6 Playing All System Messages .................................................4-28
4.5.7 System Message Setting.........................................................4-29
4.5.8 Listening to the Software Version Number..............................4-29
4.5.9 Resetting the System ..............................................................4-29
4.5.10 Adjusting Recording Length ....................................................4-29
5 Switching to Computer Programming ........................................................5-1
5.1. General..................................................................................................5-1
5.2. Connecting the Unit to the Computer.....................................................5-1
5.3. System Requirements............................................................................5-2
5.4. Installing the VMS..................................................................................5-2
5.5. Starting VMS..........................................................................................5-3
5.5.1. Communication Setup...............................................................5-4
6 VMS Programming........................................................................................6-1
6.1. General..................................................................................................6-1
6.2. File Menu...............................................................................................6-1
6.2.1. Open..........................................................................................6-1
6.2.2. Save..........................................................................................6-2
6.2.3. Save As.....................................................................................6-2
6.2.4. Open Default .............................................................................6-2
6.2.5. Print Settings Menu...................................................................6-3
6.2.6. Print...........................................................................................6-3
6.2.7. Print Preview .............................................................................6-3
6.2.8. Print Setup.................................................................................6-4
6.2.9. Options......................................................................................6-4
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Table of Contents
6.2.10. Exit ............................................................................................6-5
6.3. Communication Menu............................................................................6-6
6.3.1. Read Parameters ......................................................................6-6
6.3.2. Send Parameters.......................................................................6-7
6.3.3. Read Recording ........................................................................6-8
6.3.4. Send Recording.........................................................................6-9
6.3.5. Backup ....................................................................................6-11
6.3.6. Restore....................................................................................6-11
6.3.7. System Init...............................................................................6-12
6.3.8. Password.................................................................................6-12
6.3.9. ComPort..................................................................................6-13
6.4. Parameters Menu ................................................................................6-13
6.4.1. PBX Parameters......................................................................6-13
6.4.2. System Parameters.................................................................6-19
6.4.3. In-Band DTMF Protocol...........................................................6-20
6.5. Auto-Attendant Menu...........................................................................6-21
6.5.1. Script Menu.............................................................................6-21
6.5.2. Time, Date and Weekly Schedules..........................................6-27
6.6. Voice Mail Menu ..................................................................................6-32
6.6.1. List of Mailboxes......................................................................6-32
6.6.2. Notification Parameters...........................................................6-36
6.6.3. Groups of Mailboxes................................................................6-37
6.7. Line Monitor Menu ...............................................................................6-38
6.7.1. Activate the Line Monitor.........................................................6-38
6.8. Statistics Menu.....................................................................................6-39
6.8.1. General....................................................................................6-39
6.9. Wizard Menu........................................................................................6-40
6.10. Help Menu...............................................................................6-41
7 User Operation Instructions ........................................................................7-1
7.1. General..................................................................................................7-1
7.2. User’s Main Menu..................................................................................7-1
7.3. Retrieve Message Menu........................................................................7-2
7.4. Mailbox Parameters...............................................................................7-2
7.4.1. Record Greeting........................................................................7-3
Voice Mail and Auto Attendant System Installation and Programming Manual iii