Océ cx2100 User manual

Printing for
Professionals
Océ
cx2100
User’s Guide

Thank you for selecting an Océ solution for your document production and management needs.
The following information will help you get the most productive and reliable use out of your system.
Océ brand supplies are designed for Océ multi-function copy/print/fax systems to ensure
maximum product performance and quality. Substituting other supplies may result in inferior
image quality and machine malfunction.
To order supplies call the Océ Supply Line:
1-800-462-6797 (US)
1-866-462-4478 (CAN)
01277 846 146 (UK)
Should your system develop a problem that cannot be remedied by using the maintenance or
troubleshooting procedures out-lined in this manual, please contact Océ Technical Support by
calling:
1-800-243-5556 (US)
1-866-462-4478 (CAN)
08708 500 749 (UK)
For faster service, please have your machine model and serial number available before calling.
Model: cx2100
Serial Number:
Note: The serial number is on the back of the unit or you can check the serial number by pressing
Menu, 8, 1. Press Stop/Exit when finished.

Meter Reading Instructions
If your monthly Océ invoices are calculated based on your prod-uct usage. You can help ensure
accurate billing by providing us with accurate meter reads every month.
There are three methods to enter meter readings:
1 If your equipment is networked and your organization has an SMTP mail server, you can set
up the product to automatically share the meter information with Océ. This is the most popular,
and least time-intensive method for you. To download set-up instructions, go to
www.oceusa.com and open the Drivers and Support page for this model.
2 Use the Océ “E-Z Reading” web site to enter your monthly readings. We can even set you up
to receive a monthly e-mail reminder. Go to www.oceusa.com and click on Meter Reads.
3 Enter your readings by phone by calling 800-945-9708.
Checking the page counters
You can see the machine’s page counters for copies, printed pages, reports and lists, faxes or a
summary total.
Record the Total and B&W counters and enter them on the Océ “E-Z Reading” web site.
1 Press Menu, 8, 2.
The LCD shows number of pages for Total, Fax/List and Copy.
82.Page Counter
aTotal :XXXXXX
Fax/List :XXXXXX
bCopy :XXXXXX
Select ab or OK
2 Press aor bto see number of pages for Print.
82.Page Counter
aFax/List :XXXXXX
Copy :XXXXXX
bPrint :XXXXXX
Select ab or OK
3 Press aor bto choose the option of which you want to see the machine’s page counters for
color and black & white.
Press OK.
82.Page Counter
Total
Color :XXXXXX
B&W :XXXXXX
4 Press Stop/Exit.

i
Océ numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Océ Technical Support
Internet address
Océ USA web site: http://www.oceusa.com
In USA: 1-800-243-5556
In Canada: 1-866-462-4478

ii
Table of Contents
Section I General
1 General information 2
Using the documentation .......................................................................................2
Symbols and conventions used in the documentation ....................................2
Accessing the User’s Guides.................................................................................2
Viewing documentation ...................................................................................2
Control panel overview ..........................................................................................4
Status LED indications ....................................................................................7
2 Loading paper and documents 9
Acceptable paper and other media........................................................................9
Recommended paper ......................................................................................9
Type and size of paper ....................................................................................9
Handling and using special paper .................................................................11
Unprintable area ..................................................................................................14
Unprintable area for copies ...........................................................................14
Unprintable area when printing from a computer ..........................................15
Loading paper and envelopes .............................................................................15
Loading documents .............................................................................................18
Using the ADF (automatic document feeder) ................................................18
Using the scanner glass ................................................................................19
3 General setup 20
Mode timer...........................................................................................................20
Paper settings......................................................................................................20
Paper type .....................................................................................................20
Paper size......................................................................................................21
Tray use in copy mode ..................................................................................21
Tray use in fax mode .....................................................................................22
Tray use in print mode...................................................................................22
Volume settings ...................................................................................................23
Ring volume...................................................................................................23
Beeper volume ..............................................................................................23
Speaker volume.............................................................................................23
Automatic daylight savings time ..........................................................................24
Ecology features ..................................................................................................24
Toner save.....................................................................................................24
Sleep time......................................................................................................24
Turning off the scanner lamp.........................................................................24
LCD contrast........................................................................................................25
Dial Prefix ............................................................................................................25

iii
4 Security features 26
Security................................................................................................................26
Setting lock....................................................................................................26
Secure Function Lock....................................................................................27
Section II Fax
5 Sending a fax 32
How to fax............................................................................................................32
Entering fax mode .........................................................................................32
Sending a single-sided fax from the ADF ......................................................32
Sending a 2-sided fax from the ADF .............................................................32
Sending a fax from the scanner glass ...........................................................32
Faxing legal size documents from the scanner glass....................................33
Canceling a fax in progress...........................................................................33
Broadcasting (black & white only)........................................................................34
Canceling a broadcast in progress ................................................................34
Additional sending operations..............................................................................35
Sending faxes using multiple settings ...........................................................35
Electronic cover page (black & white only)....................................................35
Contrast.........................................................................................................37
Changing fax resolution.................................................................................37
Dual access (black & white only)...................................................................38
Real time transmission ..................................................................................38
Overseas mode .............................................................................................39
Delayed fax (black & white only) ...................................................................39
Delayed batch transmission (black & white only) ..........................................39
Checking and canceling waiting jobs.............................................................40
Sending a fax manually .................................................................................40
Out of memory message ...............................................................................40
6 Receiving a fax 41
Choose the correct Receive Mode ......................................................................41
Using receive modes ...........................................................................................42
Fax Only ........................................................................................................42
Fax/Tel...........................................................................................................42
Manual...........................................................................................................42
External TAD .................................................................................................42
Receive mode settings ........................................................................................43
Ring delay......................................................................................................43
F/T ring time ..................................................................................................43
Easy receive..................................................................................................44
Setting the print density .................................................................................44
Additional receiving operations............................................................................45
Printing a reduced incoming fax ....................................................................45
Duplex (2-sided) printing for Fax mode .........................................................45
Setting the fax receive stamp (black & white only)........................................46
Receiving a fax at the end of a conversation.................................................46
Printing a fax from the memory .....................................................................46

iv
7 Telephone services and external devices 47
Telephone line services.......................................................................................47
Voice Mail ......................................................................................................47
Distinctive ring ...............................................................................................48
Connecting an external TAD (telephone answering device)................................50
Connections...................................................................................................51
Recording an outgoing message (OGM).......................................................51
Special line considerations ............................................................................51
Multi-line connections (PBX) .........................................................................53
External and extension telephones......................................................................53
Operation from extension telephones............................................................53
For Fax/Tel mode only...................................................................................53
Connecting an external or extension telephone ............................................54
Using a cordless external handset ................................................................54
Using remote codes.......................................................................................54
8 Dialing and storing numbers 55
How to dial...........................................................................................................55
Manual dialing ...............................................................................................55
One-touch dialing ..........................................................................................55
Speed-dialing.................................................................................................55
Search ...........................................................................................................56
LDAP Search.................................................................................................56
Fax redial.......................................................................................................56
Storing numbers ..................................................................................................57
Storing a pause .............................................................................................57
Storing one-touch dial numbers.....................................................................57
Storing speed-dial numbers...........................................................................58
Changing one-touch and speed-dial numbers...............................................59
Setting up groups for broadcasting................................................................60
Dialing access codes and credit card numbers .............................................61
Pause ............................................................................................................61
Tone or pulse.................................................................................................61
9 Remote fax options (black & white only) 62
Fax forwarding.....................................................................................................62
Paging..................................................................................................................63
Fax storage..........................................................................................................63
PC fax receive .....................................................................................................64
Changing remote fax options...............................................................................65
Turning off remote fax options.......................................................................65
Remote retrieval ..................................................................................................66
Setting a remote access code .......................................................................66
Using your remote access code ....................................................................66
Retrieving fax messages ...............................................................................67
Changing the fax forwarding number ............................................................67
Remote fax commands........................................................................................68

v
10 Polling 69
Polling receive .....................................................................................................69
Sequential polling ..........................................................................................69
Polled transmit (black & white only).....................................................................70
Setup for polled transmit................................................................................70
11 Printing reports 71
Fax reports...........................................................................................................71
Transmission verification report.....................................................................71
Fax journal.....................................................................................................71
Reports ................................................................................................................72
How to print a report......................................................................................72
Section III Copy
12 Making copies 74
How to copy.........................................................................................................74
Entering copy mode.......................................................................................74
Making a single copy.....................................................................................74
Making multiple copies ..................................................................................74
Stop copying..................................................................................................74
Copy options (temporary settings).......................................................................75
Improving copy quality...................................................................................75
Enlarging or reducing the image copied ........................................................75
Making N in 1 copies (page layout) ...............................................................76
Duplex (2-sided) copying...............................................................................77
Sorting copies using the ADF........................................................................79
Adjusting brightness, contrast and color........................................................79
Tray selection ................................................................................................81
Out of memory message .....................................................................................81
Section IV Walk-up printing
13 Printing photos from a digital camera 84
Before using PictBridge .......................................................................................84
PictBridge requirements ................................................................................84
Using PictBridge..................................................................................................84
Setting your digital camera............................................................................84
Printing images....................................................................................................85
DPOF printing................................................................................................86
Connecting a camera as a storage device ..........................................................86
Understanding the error messages .....................................................................86

vi
14 Printing data from a USB flash memory drive 87
Supported file formats..........................................................................................87
Creating a PRN or PostScript®3™ file for direct printing....................................87
Printing data directly from the USB flash memory drive ......................................88
Understanding the error messages .....................................................................89
Section V Software
15 Software and network features 92
Section VI Appendixes
A Safety and legal 94
Choosing a location .............................................................................................94
To use the machine safely...................................................................................95
Important information...........................................................................................98
Standard telephone and FCC notices ...........................................................98
Industry Canada Compliance Statement (Canada only) ............................101
Disconnect device .......................................................................................101
LAN connection ..........................................................................................101
Laser safety .................................................................................................101
FDA regulations...........................................................................................101
Important safety instructions........................................................................102
Legal limitations for copying ..............................................................................104
Trademarks........................................................................................................105
BOptions 106
Options ..............................................................................................................106
Optional paper tray ............................................................................................107
Installing the optional paper tray..................................................................107
Memory board....................................................................................................108
Installing extra memory ...............................................................................109

vii
C Troubleshooting and routine maintenance 110
Troubleshooting.................................................................................................110
If you are having difficulty with your machine..............................................110
Improving the print quality ...........................................................................117
Setting dial tone detection ...........................................................................128
Telephone line interference .........................................................................128
Error and maintenance messages.....................................................................129
Checking if the machine has faxes in its memory .......................................135
Transferring faxes to another fax machine ..................................................135
Transferring faxes to your PC......................................................................135
Document jams............................................................................................136
Paper jams ..................................................................................................137
Routine maintenance.........................................................................................148
Cleaning the outside of the machine ...........................................................148
Cleaning the scanner...................................................................................149
Cleaning the laser scanner windows ...........................................................150
Cleaning the corona wires...........................................................................154
Cleaning the drum unit ................................................................................157
Replacing the consumable items.......................................................................164
Replacing a toner cartridge .........................................................................167
Replacing the drum unit...............................................................................172
Replacing the belt unit.................................................................................178
Replacing the waste toner box ....................................................................183
Packing and shipping the machine....................................................................189
Repacking the machine...............................................................................190
Machine information ..........................................................................................197
Checking the serial number.........................................................................197
Meter Reading Instructions..........................................................................197
Checking the page counters........................................................................198
Checking the remaining life of parts ............................................................198
D Menu and features 199
On-screen programming....................................................................................199
Menu table...................................................................................................199
Memory storage...........................................................................................199
Menu keys .........................................................................................................199
How to access the menu mode ...................................................................200
Menu table.........................................................................................................201
Entering text ......................................................................................................217

viii
E Specifications 219
General..............................................................................................................219
Print media.........................................................................................................221
Fax.....................................................................................................................222
Copy ..................................................................................................................223
Scan...................................................................................................................224
Print ...................................................................................................................225
Interfaces ...........................................................................................................225
PictBridge ..........................................................................................................226
Direct print feature .............................................................................................226
Computer requirements.....................................................................................227
Consumable items .............................................................................................228
Ethernet wired network ......................................................................................229
Ethernet wireless network..................................................................................230
Authentication and encryption for wireless users only.................................231
F Glossary 233
GIndex 237

Section I
General I
General information 2
Loading paper and documents 9
General setup 20
Security features 26

2
1
Using the
documentation 1
Thank you for buying the cx2100! Reading
the documentation will help you make the
most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the User’s
Guides 1
The printed User’s Guide does not contain all
the information about your machine. The
advanced features of the Printer, Network,
Scanner, and PC Fax are explained in the
Software and Network User’s Guides that you
can find on the CD-ROM.
Viewing documentation 1
Viewing documentation (Windows®)1
To view the documentation, from the Start
menu, point to Océ, from the program group,
and then click User’s Guides.
If you have not installed the software, you can
find the documentation by following the
instructions below:
aTurn on your PC.
Insert the Océ CD-ROM into your
CD-ROM drive.
bIf the language selection screen
appears, click your language.
cThe CD-ROM main menu will appear.
If this window does not appear, use
Windows®Explorer to find and run the
start.exe program from the root directory
of the Océ CD-ROM.
General information 1
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
Warning icons tell you what to do to
avoid the risk of injury.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Caution icons tell you about
procedures you must follow to
prevent damaging the machine.
Incorrect setup icons alert you to
devices and operations that are not
compatible with the machine.
Note icons give useful tips.

General information
3
1
dClick Documentation.
eClick the documentation you want to
read:
Setup Guide: Setup and software
installation instructions.
User’s Guide (3 manuals): User’s
Guide for stand-alone operations,
Network User’s Guide, and Software
User’s Guide.
How to find scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide: 1
Scanning a document using the TWAIN
driver in Chapter 2
Scanning a document using the WIA
driver (For Windows®XP/Windows Vista®
only) in Chapter 2
Using ControlCenter3 in Chapter 3
Network Scanning in Chapter 4
ScanSoft™ PaperPort™ 11SE with
OCR How-to-Guides 1
The complete ScanSoft™ PaperPort™
11SE with OCR How-to-Guides can be
viewed from the Help selection in the
ScanSoft™ PaperPort™ 11SE with OCR
application.
Viewing documentation (Macintosh®)1
aTurn on your Macintosh®.
Insert the Océ CD-ROM into your CD-
ROM drive.
bThe following window will appear.
cDouble-click the Documentation icon.
dIf the language selection screen
appears, double-click your language.
eDouble-click the top page file to view the
User’s Guide, Software User’s Guide
and Network User’s Guide.
fClick the documentation you want to
read.
User’s Guide
Software User’s Guide
Network User’s Guide
How to find scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide: 1
Scanning in Chapter 9
Using ControlCenter2 in Chapter 10
Network Scanning in Chapter 11
Presto!®PageManager®User's Guide:1
Instructions for scanning directly from
Presto!®PageManager®The complete
Presto!®PageManager®User’s Guide
can be viewed from the Help selection in
the Presto!®PageManager®application.

Chapter 1
4
Control panel overview 1
1 One-Touch keys
These 20 keys give you instant access to 40
previously stored numbers.
Shift
Lets you access One-Touch numbers 21 to 40
when held down.
2LCD
Displays messages to help you set up and use
your machine.
3 Status LED
The LED will flash and change color depending
on the machine status.
4 Menu keys:
Menu
Lets you access the Menu to program your
settings in this machine.
Clear/Back
Deletes entered data or lets you cancel the
current setting.
OK
Lets you store your settings in the machine.
Volume keys
or
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
aor b
Press to scroll through the menus and options.
5Dialpad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only) The # key temporarily switches
the dialing mode from Pulse to Tone during a
telephone call.
6Stop/Exit
Stops an operation or exits from a menu.
7Start:
Color
Lets you start sending faxes or making copies
in full color.
Black
Lets you start sending faxes or making copies
in black & white.
12
10 11
12

General information
5
1
8 Copy keys:
Contrast/Quality
Lets you change the quality or contrast for the
next copy.
Enlarge/Reduce
Reduces or enlarges copies.
Tray Select
Lets you change which tray will be used for the
next copy.
Sort
Sorts multiple copies using the ADF.
Nin1
You can choose N in 1 copy to 2 or 4 pages
onto one page.
9 Duplex
You can choose Duplex to copy on both sides
of paper.
10 Mode keys:
Fax
Puts the machine in Fax mode.
Scan
Puts the machine in Scan mode. (For details
about scanning, see the Software User’s Guide
on the CD-ROM.)
Copy
Puts the machine in Copy mode.
11 Fax and telephone keys:
Hook
Press before dialing if you want to make sure a
fax machine will answer, and then press
Black Start or Color Start. Also, press this
key after you pick up the handset of an external
telephone during the F/T ring (fast double-
rings).
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers.
Search/Speed Dial
Lets you look up numbers stored in the quick-
dial memory and LDAP server.
You can search the stored number by
alphabetically
It also lets you look up the stored number in
Speed-Dial numbers by pressing Shift and
Search/Speed Dial simultaneously and then
the three-digit number.
Resolution
Sets the resolution when sending a fax.
234 5
6
7
8
910

Chapter 1
6
12 Print keys:
Direct
Lets you print data from a USB flash memory
drive that you can connect directly to the
machine. You can also print images directly
from your PictBridge compatible camera.
Secure
When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press the Secure key. (See Secure
Function Lock on page 27.)
You can print data saved in memory when you
enter your four-digit password. (For details
about using the Secure key, see the Software
User’s Guide on the CD-ROM.)
Job Cancel
Cancels a programmed print job and clears
print data in machine’s memory.

General information
7
1
Status LED indications 1
The Status LED (light emitting diode) will flash and change color depending on the machine’s
status.
The LED indications shown in the table below are used in the illustrations in this chapter.
LED LED Status
LED is off.
Green
Yellow
Red
LED is on.
Green Yellow Red
LED is blinking.
LED Machine Status Description
Sleep Mode The power switch is off or the machine is in Sleep mode.
Green
Warming Up The machine is warming up for printing.
Green
Ready The machine is ready to print.
Yellow
Receiving Data The machine is either receiving data from the computer,
processing data in memory, or printing data.
Yellow
Data Remaining in
Memory
Print data remains in the machine memory.
Red
Service error Follow the steps below.
1. Turn off the power switch.
2. Wait a few seconds, and then turn it back on and try to print
again.
If you cannot clear the error and you see the same service call
indication after turning the machine back on, please call Océ
Technical Support.

Chapter 1
8
Note
When the power switch is off or the machine is in Sleep mode, the LED is off.
Red
Cover open The front cover or fuser cover is open. Close the cover.
Toner Life End Replace the toner cartridge with a new one.
Paper error Put paper in the tray or clear the paper jam. Check the LCD
message.
Scan lock Check that the scanner lock lever is released.
Others Check the LCD message.
Out of memory Memory is full.

9
2
2
Acceptable paper and
other media 2
Recommended paper 2
You can use the following types of media:
plain paper, labels or envelopes.
For best results, follow the steps below:
Your supplier paper made for plain paper
copying.
Use paper that is 20 to 24 lb (75 to
90 g/m2).
Use labels which are designed for use in
laser printers.
Avoid touching the printed surface of the
paper immediately after printing.
Use long grain paper with a neutral Ph
value, and a moisture content of approx
5%.
CAUTION
DO NOT load envelopes, labels or thick
paper (more than 28 lb or 105 g/m2) into the
paper tray or optional lower tray. It may
cause paper jams.
Type and size of paper 2
The machine loads paper from the installed
standard paper tray, multi-purpose tray, or
optional lower tray.
Standard paper tray 2
Since the standard paper tray is a universal
type, you can use any of the paper sizes (one
paper type and size at a time) listed in the
table in Paper capacity of the paper
trays on page 10. The standard paper tray
can hold up to 250 sheets of Letter/A4, legal
and folio size paper (20 lb or 80 g/m2). Paper
can be loaded up to the maximum paper mark
on the sliding paper width guide.
Multi-purpose tray (MP tray) 2
The MP tray can hold up to 50 sheets of
paper (20 lb or 80 g/m2) or up to 3 envelopes.
Paper can be loaded up to the maximum
paper mark on the sliding paper width guide.
Optional lower tray (6429909) 2
The optional lower tray can hold up to 500
sheets of Letter/A4, legal and folio size paper
(20 lb or 80 g/m2). Paper can be loaded up to
the top line of the maximum paper mark on
the sliding paper width guide.
Loading paper and documents 2