FOR WARRANTY RETURNS, please have the following
information available BEFORE contacting OMEGA:
1. Purchase Order number under which the product was
PURCHASED,
2. Model and serial number of the product under warranty, and
3. Repair instructions and/or specific problems relative to the
product.
FOR NON-WARRANTY REPAIRS,
consult OMEGA for current
repair charges. Have the following information available BEFORE
contacting OMEGA:
1. Purchase Order number to cover the COST of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems relative to the
product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in technology and
engineering. OMEGA is a trademark of OMEGA ENGINEERING, INC.
© Copyright 2018 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced, translated, or reduced to any electronic
medium or machine-readable form, in whole or in part, without the prior written consent of OMEGA ENGINEERING, INC.
WARRANTY/DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a period of 13 months
from date of purchase. OMEGA’s WARRANTY adds an additional one (1) month grace period to the normal one (1) year product
warranty to cover handling and shipping time. This ensures that OMEGA’s customers receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service Department will issue an
Authorized Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is found
to be defective, it will be repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects resulting from
any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits,
improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with
or shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper
specification; misapplication; misuse or other operating conditions outside of OMEGA’s control. Components in which wear is not
warranted, include but are not limited to contact points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes
responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its
products in accordance with information provided by OMEGA, either verbal or written. OMEGA warrants only
that the parts manufactured by the company will be as specified and free of defects. OMEGA MAKES NO OTHER
WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF
TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth
herein are exclusive, and the total liability of OMEGA with respect to this order, whether based on contract, warranty,
negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon
which liability is based. In no event shall OMEGA be liable for consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic Component” under 10
CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any
Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way,
OMEGA assumes no responsibility as set forth in our basic WARRANTY/ DISCLAIMER language, and, additionally, purchaser will
indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in
such a manner.
RETURN REQUESTS / INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING ANY
PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER
SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the
outside of the return package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.
The information contained in this document is believed to be correct, but OMEGA accepts no liability for any errors it contains, and reserves the
right to alter specifications without notice.
U.S.A.
Headquarters:
Servicing North America:
Omega Engineering, Inc.
Toll-Free: 1-800-826-6342 (USA & Canada only)
Customer Service: 1-800-622-2378 (USA & Canada only)
Engineering Service: 1-800-872-9436 (USA & Canada only)
Fax: (203) 359-7700Tel: (203) 359-1660
For Other Locations Visit omega.com/worldwide
