Omnitracs MCP100 Setup guide

MCP100
Diagnostic
Guide
80-J4867-2 Rev. G
October 2015
MCP100
Diagnostic
Guide
80-J4867-2 Rev. G
October 2015

Omnitracs, LLC
717 N. Harwood Street, Suite 1300
Dallas, TX 75201
U.S.A.
Copyright © 2009-2011, 2013-2015 Omnitracs, LLC. All rights reserved.
Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their
respective owners.
Omnitracs endeavors to ensure that the information in this document is correct and fairly stated,
but Omnitracs is not liable for any errors or omissions. Published information may not be up to date,
and it is important to confirm current status with Omnitracs.
This technical data may be subject to U.S. and international export, re-
export or transfer (export)
laws. Diversion contrary to U.S. and international law is strictly prohibited.
80-J4867-2 Rev. G
October 2015

80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION iii
Contents
Important Safety Information
Safety Definitions ................................................................................................ xi
Safety Advice ...................................................................................................... xi
Chapter 1 How the MCP100 Works
MCP100 Overview ............................................................................................1-2
Why the MCP100 Makes Companies More Efficient ........................................1-2
MCP100 Component Description .....................................................................1-3
Data Satellite and GPS Network .......................................................................1-4
Data Satellite ..............................................................................................1-4
What Is the GPS Network? ........................................................................1-4
How the MCP100 Uses GPS .....................................................................1-5
CDMA Wireless Network and PCS ...................................................................1-5
How the Terrestrial MCP100 Uses PCS ....................................................1-5
What Is the MCP100? .......................................................................................1-5
Chapter 2 Read This First...
How to Find the MCP100 Unit Address (UA) ....................................................2-2
Troubleshooting Guidelines ..............................................................................2-3
Keep Known Good Omnitracs MCP100 Component Spares in Shop ........2-3
Use a Test Cart to Perform Bad Part Verification/Double Checking ..........2-4
Perform a Visual Inspection of the Installed MCP100 ................................2-4
Reseat All Cables .......................................................................................2-4
Verify MAS and TDM LED Indicators Are in Normal States .......................2-4
Check System Voltage Measurements and Grounding .............................2-5
Replace Only Faulty Parts ..........................................................................2-5
Install Parts Correctly .................................................................................2-5
Determine If the Problem Is Intermittent .....................................................2-5
Use Service Writer’s Questionnaire and Keep Vehicle Maintenance Records 2-5
Omnitracs MCP100 Service Writer’s Questionnaire .........................................2-6

iv MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G
Chapter 3 Preventive Maintenance Inspection
How Often Should Inspections Be Performed? ................................................ 3-2
Inspecting the Mobile Application Server (MAS) .............................................. 3-2
Inspecting the Media Display Unit (MDU) ........................................................ 3-4
Replacing the MDU Screen Protector ........................................................ 3-6
Inspecting the Terrestrial Antenna and TDM, and the Satellite Data Modem (SDM) 3-6
Verifying Trailer Tracks Asset Management Connections ............................... 3-9
Chapter 4 System Verification
What Is Basic MCP100 System Verification? .................................................. 4-2
MCP100 Display Unit Screens ......................................................................... 4-2
MCP100 System Screen ........................................................................... 4-3
MCP100 OVT/CDMA Screens ................................................................... 4-4
MCP100 SDM Screens .............................................................................. 4-5
MCP100 GPS Screen ................................................................................ 4-6
MCP100 Config Screen ............................................................................. 4-7
MCP100 Battery Screen ............................................................................ 4-8
MCP100 Engineering Screen .................................................................... 4-8
MCP100 CER Screen ................................................................................ 4-9
VDS (Status) Screen ............................................................................... 4-10
Flowchart—Basic MCP100 System Verification ............................................ 4-12
Basic MCP100 System Verification Procedure .............................................. 4-14
Omnitracs MCP100 System Verification Form ............................................... 4-19
Chapter 5 Media Display Unit (MDU) Troubleshooting
Using the MDU ................................................................................................. 5-2
MDU Touchscreen Calibration ......................................................................... 5-4
MDU Message Waiting Light/Chirp Does Not Work ......................................... 5-5
MDU Screen Is Dark or Blank .......................................................................... 5-8
MDU Stuck on Loading Screen ...................................................................... 5-12
Chapter 6 NO SIGNAL Light On or Flashing
Normal Performance ........................................................................................ 6-2
Abnormal Performance .................................................................................... 6-2
NO SIGNAL Light On or Flashing .................................................................... 6-3
Chapter 7 MCP100 Cannot Transmit/Receive
Normal Performance ........................................................................................ 7-2
Abnormal Performance .................................................................................... 7-2
MCP100 Cannot Transmit/Receive .................................................................. 7-3

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Chapter 8 Low Satellite Signal—Low C/No Value
What Is the C/No Value? ..................................................................................8-2
How to Check the C/No Value ..........................................................................8-2
The Line-of-Sight View .....................................................................................8-2
Materials that Obstruct the Satellite Signal .......................................................8-3
Low Satellite Signal—Low C/No Value .............................................................8-4
Chapter 9 Low Terrestrial Signal—RSSI Value > 105
What Is the RSSI Value? ..................................................................................9-2
How to Check the RSSI Value ..........................................................................9-2
Materials that Obstruct the PCS Signal ............................................................9-2
Chapter 10 MCP100-GPS Positioning Problems
GPS Positioning System .................................................................................10-2
Normal Performance .......................................................................................10-2
Abnormal Performance ...................................................................................10-3
GPS Positioning ..............................................................................................10-4
Chapter 11 MDU Immediately Goes Blank When Ignition Is Turned Off
Normal Performance .......................................................................................11-2
Abnormal Performance ...................................................................................11-2
Screen Immediately Goes Blank When Ignition Is Turned Off .......................11-3
Chapter 12 MCP100 Does Not Go to Ignition Off
Normal Performance .......................................................................................12-2
Abnormal Performance ...................................................................................12-2
MCP100 Does Not Go to Ignition Off Status ..................................................12-3
Chapter 13 Database Status—Out of Sync
What Is Database Status? ..............................................................................13-2
Normal Performance .......................................................................................13-2
Abnormal Performance ...................................................................................13-2
Database Status .............................................................................................13-3
Chapter 14 MAS and TDM Status—LED Indicators
MAS Performance—LED Indicators ...............................................................14-2
No Power to MAS—LEDs OFF/OFF ..............................................................14-3
TDM Performance—LED Indicators ...............................................................14-6

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Chapter 15 Text-to-Speech Troubleshooting
What Is Text-to-Speech? ............................................................................... 15-2
Speaker Requirements ............................................................................ 15-2
Normal Performance ...................................................................................... 15-2
Abnormal Performance .................................................................................. 15-3
Message Does Not Play ................................................................................. 15-4
Message Plays but Volume Is Very Low ...................................................... 15-12
Message Plays but Sound Is Choppy or Breaks up ..................................... 15-17
Chapter 16 Status 10000/10001
Good Status ................................................................................................... 16-2
Bad Status ...................................................................................................... 16-2
Status 10000/10001 ....................................................................................... 16-3
Chapter 17 Status 12000/12001—Bad Backup Battery
About the MAS Backup Battery ...................................................................... 17-2
Good Status ................................................................................................... 17-3
Bad Status ...................................................................................................... 17-3
Manually Testing the Backup Battery ............................................................. 17-3
Status 12000/12001 ....................................................................................... 17-4
Chapter 18 Status 13000/13001
Good Status ................................................................................................... 18-2
Bad Status ...................................................................................................... 18-2
What to Do ..................................................................................................... 18-2
Chapter 19 Status 22000/22001
Good Status ................................................................................................... 19-2
Bad Status ...................................................................................................... 19-2
Status 22000/22001 ....................................................................................... 19-3
Chapter 20 Vehicle Data Link Diagnostic/Verification Procedures
Vehicle Data Services (VDS) Overview ......................................................... 20-2
Vehicle Data Link Verification ........................................................................ 20-3
J1708/J1587 Diagnostics ............................................................................... 20-6
J1939 Diagnostics .......................................................................................... 20-9

80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION vii
Chapter 21 Performance Monitoring
Diagnostic/Verification Procedures
System Overview ............................................................................................21-2
Data Collected ................................................................................................21-2
System Verification .........................................................................................21-2
Diagnostic Flowchart ......................................................................................21-4
Diagnostic Procedure .....................................................................................21-5
Data Missing Indicators and Active Fault Values ............................................21-7
Chapter 22 Trailer Tracks Asset Management
Diagnostic/Verification Procedures
Normal Performance .......................................................................................22-2
Abnormal Performance ...................................................................................22-2
Trailer Tracks Asset Management System Verification ..................................22-3
A—Transmitter ID Not Displayed ....................................................................22-6
A1—+12/24 VDC Is Not at Pigtail .................................................................22-11
B—Reefer Status Number Not Incrementing ................................................22-13
Chapter 23 Compact Display Unit (CDU) Diagnostic Procedures
Calibrate the CDU ...........................................................................................23-2
CDU is Blank Diagnostics ...............................................................................23-3
Chapter 24 Buzzer/RMWL Diagnostic Procedures
Normal Performance .......................................................................................24-2
Abnormal Performance ...................................................................................24-2
Buzzer/RMWL Won’t Buzz/Light .....................................................................24-3
Buzzer/RMWL Constant Buzz/Light ...............................................................24-8
Chapter 25 Panic Button Diagnostic Procedures
Normal Performance .......................................................................................25-2
Abnormal Performance ...................................................................................25-2
False Panic Message .....................................................................................25-3
No Panic Message ..........................................................................................25-6
Chapter 26 In-Cab Printing Diagnostic Procedures
Normal Performance .......................................................................................26-2
Abnormal Performance ...................................................................................26-2
Printer Requirements ......................................................................................26-3
RMA Process ..................................................................................................26-3

viii MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G
Chapter 27 In-Cab Scanner Diagnostic Procedures
Normal Performance ...................................................................................... 27-2
Abnormal Performance .................................................................................. 27-2
Installation Checklist ...................................................................................... 27-2
Return Material Authorization (RMA) Process ............................................... 27-2
Appendix A Wiring Diagrams and Charts
Omnitracs Satellite MCP100 Electrical Diagram ..............................................A-2
Omnitracs Terrestrial MCP100 Electrical Diagram ..........................................A-3
Omnitracs MCP100 Wiring Diagram ................................................................A-4
Power Cable Pin Callouts ................................................................................A-5
Terrestrial Data Modem (TDM) Cable 25-Pin Connector Callouts ...................A-6
Satellite Data Modem (SDM) Cable 9-Pin Connector Callouts ........................A-7
Standard Accessory Cable Pin Callouts ..........................................................A-8
Full Function Accessory Cable Pin Callouts ....................................................A-9
Media Display Unit (MDU) Connector Pin Callouts ........................................A-10
Six-pin Data Link Connector Pin Callouts ......................................................A-11
Nine-pin Data Link Connector Pin Callouts ....................................................A-12
Radio Connector Pin Callouts ........................................................................A-13
CAN Converter Cable Pin Callouts ................................................................A-14
CAN Repeater Cable Pin Callouts .................................................................A-15
Appendix B Environmental and Power Requirements
MCP100 Environmental and Power Requirements ..........................................B-2
Appendix C Standard RMA Procedure
The Return Material Authorization Process .....................................................C-1
How to Obtain an RMA Number .......................................................................C-2
Required Information .................................................................................C-2
Creating an RMA On-line ...........................................................................C-4
RMA Policies ....................................................................................................C-4
What to Return/Not Return ........................................................................C-4
Where to Return Equipment ......................................................................C-5
“Past Due” Equipment ...............................................................................C-6
Customer-Damaged Equipment ................................................................C-6
Missing, Lost, Stolen, or Destroyed Equipment .........................................C-6
Permanent Fleet Size Reduction Request Form .......................................C-7
Appendix D Upgrading the MCP100 Using Secure Digital Cards
Checking the Software Versions Installed ........................................................D-2
SD Card Instructions ........................................................................................D-3
Upgrading Only the MAS Software ..................................................................D-3

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Upgrading the MAS Operating System and MAS Software .............................D-4
Upgrading the SDM Software ..........................................................................D-5
Upgrading the MDU Software .......................................................................... D-6
Appendix E Component and Document Information
DCNs for Documents Referenced in this Guide .............................................. E-2
MCP100 System Component MCNs Referenced in this Guide ....................... E-2
MCNs for Sealants and Lubricants Referenced in this Guide ......................... E-6
MCN for Omnitracs-recommended Torque Wrench Referenced in this Guide E-6
Glossary

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80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION xi
Important Safety Information
Safety Definitions
The following Caution and Warning definitions are intended to advise the driver when it is
safe to use a display unit.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
Safety Advice
The following Safety Advice is provided for drivers, installers, and application developers who
use and/or locate all types of display units.
If you are a Driver, do not use a display unit when the vehicle is in motion.
If you are an Installer, do not locate the display unit, including third-party devices, where it
obstructs the driver’s field of vision, distracts the driver from the driving task, or interferes with
the driver’s operation of controls or displays. The following label is to be posted in clear view
for the driver to see.
If you are a Third-party Device Manufacturer or Application Developer, it is your
responsibility to provide appropriate warnings regarding the safe use of your device(s) in
conjunction with Omnitracs equipment. Applications should not require the driver to divert his
attention from the road while driving a vehicle.

xii MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G

80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 1-1
1
How the MCP100 Works
Topics in this chapter provide a basic overview of the MCP100 and how its components
interact to send and receive information.
MCP100 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Why the MCP100 Makes Companies More Efficient . . . . . . . . . . . . . . . . . . . . . . . . 1-2
MCP100 Component Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Data Satellite and GPS Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
CDMA Wireless Network and PCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
What Is the MCP100? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
For technical questions, contact Omnitracs Customer Support.
Customer Support is staffed 24 hours a day, 365 days a year:
• In the United States, call 800-541-7490
• In Canada, call 800-863-9191
Note
This guide combines satellite and terrestrial MCP100 information and diagnostic procedures.
Most of the information is applicable to both versions. Where appropriate,
indicates satellite only
indicates terrestrial only

How the MCP100 Works
1-2 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G
MCP100 Overview
• Provides two-way, mobile information transmission and other value-added services.
• Provides vehicle location and performance data including, hours of service, navigation,
inter-state operations, safety and accident prevention, and optimization of fuel
management.
• Terrestrial and Satellite versions
Why the MCP100 Makes Companies More Efficient
• Companies can maintain two-way contact with their vehicles and drivers 24 hours a day.
• Dispatchers can send pickup and delivery information directly to drivers, keeping vehicles
on the road.
• Text-to-speech alerts drivers of incoming messages and their importance, so drivers can
choose to immediately listen to messages without pulling off the road.
• Dispatchers know when vehicles are expected to arrive at locations, and can pass that
information on to customers.
• Provides dispatchers with vehicle location and position history information by tracking the
location of each MCP100 using latitude and longitude, or distance and direction from
landmarks (usually large towns and cities).
• Drivers can inform the dispatcher of road conditions or problems.
• Optional devices allow monitoring of driver performance, engine diagnostics, trailer
locations, and refrigeration status.
• Decision support software enables customers to optimize assets and inform shippers and
consignees of load status.
• Over-the-air software upgrades allow drivers to remain on the road rather than having to
stop at service centers.
• Omnitracs media display unit (MDU) offers enhanced capabilities, such as touchscreen
and color graphics for an easy to understand user interface which reduces training time.
• Hours of service data ensures regulatory compliance.
• On-board navigation application provides truck-specific route mappings.
• International Fuel Tax Agreement (IFTA) simplifies fuel reporting for inter-state operations.
• Helps with safety and accident prevention.
• Optimizes fuel management.

80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 1-3
How the MCP100 Works
MCP100 Component Description
Component Description
Network Operations Center
(NOC)
• Responsible for processing and managing information
traffic between dispatch center and fleet.
• Within the NOC is the Network Management Computer
(NMC), which receives and handles information traffic.
• Located at Omnitracs in Las Vegas, NV.
Omnitracs Dispatch
Software (QTRACS
software)
• Software on the trucking company’s dispatch computer
and dispatcher’s interface with the MCP100.
• Allows dispatcher to send and receive information,
request MCP100 location information, and perform other
dispatch functions.
• QTRACS/400 and QTRACS/Windows customers
communicate with the NMC via dialup using PPTP or a
frame relay connection.
• QTRACS/Web and QTRACS Portal customers
communicate via the NMC over the Web.
SDM
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GPS Satellite
GPS Satellite
Data Satellite
Terrestrial Satellite

How the MCP100 Works
1-4 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G
Data Satellite and GPS Network
Data Satellite
• Located approximately 22,300 miles over the equator at 83° west longitude (south of
Georgia).
• Uses Ku-band signals to handle all two-way information traffic between the vehicle and the
NMC.
• Sends the information along the forward message link to the MCP100.
• Receives the information back from the driver along the return message link.
What Is the GPS Network?
• A worldwide radio-navigation system formed from a constellation of 24 satellites and their
ground stations.
• Uses satellites as reference points to calculate positions accurate to a matter of meters.
• Allows every square meter of the planet to have a unique address.
• Originally created for and used by the military.
• Currently used in a number of industries, including construction, film, farming, computer,
transportation, telecommunication, and wireless.
• A standard feature of the MCP100.
Code Division Multiple
Access (CDMA)
Wireless Network
• Radio frequency (RF) signals are received from the
antenna by the MCP100 via the terrestrial data modem
(TDM) from a wireless communication network, which
varies depending on geographic location.
Data Satellite • Handles all two-way message information between the
vehicle and the NMC.
GPS Positioning Satellites • Uses 24 satellites to provide vehicle positioning
information.
Mobile Computing Platform
100 (MCP100)
• Driver’s interface with the Omnitracs platform and the
component that resides in the vehicle.
• Allows the driver to send and receive information.

80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 1-5
How the MCP100 Works
How the MCP100 Uses GPS
• MCP100 receives positioning data from the GPS receiver, which is integrated inside the
antenna to determine location.
• NOC receives position data from the MCP100 whenever information is sent to a vehicle
and acknowledged, and whenever a driver sends information to a dispatcher.
• NOC automatically retrieves position data from the NOC at regular intervals and makes it
available to the dispatcher.
• Dispatcher can request a position report from the MCP100 at any time.
CDMA Wireless Network and PCS
• Terrestrial MCP100 uses CDMA technology to connect dispatchers and vehicles over the
wireless airwaves.
• The Personal Communications Service (PCS) System is a low-powered, higher frequency
competitive technology to cellular, ideal for “in-city” trucking and transport.
• Wherever a terrestrial wireless network exists, drivers can send messages to and receive
messages from dispatchers while traveling.
How the Terrestrial MCP100 Uses PCS
• MCP100 includes the MAS, which consists primarily of a microprocessor, a wireless
modem module (TDM), and data storage.
• The user interface device is the driver’s display terminal that enables the driver to read,
write, and send messages.
• Antenna is responsible for relaying information between dispatch and the driver.
• Antenna receives and transmits wireless information to and from the MAS.
• Antenna interfaces with local wireless networks. Information is collected at the PCS
gateway and obtained by the Omnitracs NOC where it is distributed to the dispatch center.
Dispatchers respond by sending information back to the Omnitracs NOC, where it is
relayed to the PCS gateway and broadcast out to the wireless network to be picked up by
the vehicle’s antenna.
What Is the MCP100?
• Mobile part of the Omnitracs platform installed in a customer’s vehicle.
• Provides the driver with the ability to exchange information with the dispatch center.
• Sends vehicle location information to the NOC.
• Each MCP100 has its own unique unit address which is the serial number on the MAS.
This address is used by the NMC to route information to the correct vehicle. The unit
address for a particular vehicle changes if the MAS in the vehicle is replaced.
• MCP100 operator, typically the driver, uses the display screens for creating, sending, and
reading messages; system verification; and troubleshooting.

How the MCP100 Works
1-6 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G
• Consists of these components:
- Satellite data modem (SDM)—Contains the antenna that transmits with the satellite and
GPS receiver.
- Antenna—Interacts with the PCS and GPS receiver.
- Terrestrial data modem (TDM)—Connects the antenna to the MAS.
- Mobile application server (MAS)—Unit which contains the operating circuitry and
memory for the MCP100. The “black box” of the platform.
- Media display unit (MDU)—Standard display unit for the MCP100, which the driver uses
to interact with the dispatcher. Consists of a keyboard and a color touchscreen LCD
display.
- Remote control device (RCD)—Small keypad that allows the driver to safely listen to
incoming messages without having to stop the vehicle and read the message(s) on the
display.
Media Display
Unit (MDU) Media Display
Unit (MDU)
Mobile Application
Server (MAS)
Mobile Application
Server (MAS)
Re m o t e Co n t r o l
Device (RCD)
Re m o t e Co n t r o l
Device (RCD)
Terrestrial Data
Modem (TDM)
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80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 2-1
2
Read This First...
Topics in this chapter provide troubleshooting concepts and ideas. Read this chapter before
you proceed to other chapters in this manual.
How to Find the MCP100 Unit Address (UA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
For technical questions, contact Omnitracs Customer Support.
Customer Support is staffed 24 hours a day, 365 days a year:
• In the United States, call 800-541-7490
• In Canada, call 800-863-9191

Read This First...
2-2 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G
How to Find the MCP100 Unit Address (UA)
Before you call Customer Support for assistance, write down the serial number of the MAS.
To view the MCP100 unit address on the
media display unit (MDU):
• Tap the System icon.
• Tap the System tab.
To view the MCP100 unit address (serial
number—S/N) on the MAS
• You will find the S/N on the label.
ScannerScanner
05AAA_043N
IU
DSPL MDM PWR
I / 0
USB / SER