Omnitracs MCP100 Setup guide

MCP100
Diagnostic
Guide
80-J4867-2 Rev. G
October 2015
MCP100
Diagnostic
Guide
80-J4867-2 Rev. G
October 2015

Omnitracs, LLC
717 N. Harwood Street, Suite 1300
Dallas, TX 75201
U.S.A.
Copyright © 2009-2011, 2013-2015 Omnitracs, LLC. All rights reserved.
Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their
respective owners.
Omnitracs endeavors to ensure that the information in this document is correct and fairly stated,
but Omnitracs is not liable for any errors or omissions. Published information may not be up to date,
and it is important to confirm current status with Omnitracs.
This technical data may be subject to U.S. and international export, re-
export or transfer (export)
laws. Diversion contrary to U.S. and international law is strictly prohibited.
80-J4867-2 Rev. G
October 2015

80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION iii
Contents
Important Safety Information
Safety Definitions ................................................................................................ xi
Safety Advice ...................................................................................................... xi
Chapter 1 How the MCP100 Works
MCP100 Overview ............................................................................................1-2
Why the MCP100 Makes Companies More Efficient ........................................1-2
MCP100 Component Description .....................................................................1-3
Data Satellite and GPS Network .......................................................................1-4
Data Satellite ..............................................................................................1-4
What Is the GPS Network? ........................................................................1-4
How the MCP100 Uses GPS .....................................................................1-5
CDMA Wireless Network and PCS ...................................................................1-5
How the Terrestrial MCP100 Uses PCS ....................................................1-5
What Is the MCP100? .......................................................................................1-5
Chapter 2 Read This First...
How to Find the MCP100 Unit Address (UA) ....................................................2-2
Troubleshooting Guidelines ..............................................................................2-3
Keep Known Good Omnitracs MCP100 Component Spares in Shop ........2-3
Use a Test Cart to Perform Bad Part Verification/Double Checking ..........2-4
Perform a Visual Inspection of the Installed MCP100 ................................2-4
Reseat All Cables .......................................................................................2-4
Verify MAS and TDM LED Indicators Are in Normal States .......................2-4
Check System Voltage Measurements and Grounding .............................2-5
Replace Only Faulty Parts ..........................................................................2-5
Install Parts Correctly .................................................................................2-5
Determine If the Problem Is Intermittent .....................................................2-5
Use Service Writer’s Questionnaire and Keep Vehicle Maintenance Records 2-5
Omnitracs MCP100 Service Writer’s Questionnaire .........................................2-6

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Chapter 3 Preventive Maintenance Inspection
How Often Should Inspections Be Performed? ................................................ 3-2
Inspecting the Mobile Application Server (MAS) .............................................. 3-2
Inspecting the Media Display Unit (MDU) ........................................................ 3-4
Replacing the MDU Screen Protector ........................................................ 3-6
Inspecting the Terrestrial Antenna and TDM, and the Satellite Data Modem (SDM) 3-6
Verifying Trailer Tracks Asset Management Connections ............................... 3-9
Chapter 4 System Verification
What Is Basic MCP100 System Verification? .................................................. 4-2
MCP100 Display Unit Screens ......................................................................... 4-2
MCP100 System Screen ........................................................................... 4-3
MCP100 OVT/CDMA Screens ................................................................... 4-4
MCP100 SDM Screens .............................................................................. 4-5
MCP100 GPS Screen ................................................................................ 4-6
MCP100 Config Screen ............................................................................. 4-7
MCP100 Battery Screen ............................................................................ 4-8
MCP100 Engineering Screen .................................................................... 4-8
MCP100 CER Screen ................................................................................ 4-9
VDS (Status) Screen ............................................................................... 4-10
Flowchart—Basic MCP100 System Verification ............................................ 4-12
Basic MCP100 System Verification Procedure .............................................. 4-14
Omnitracs MCP100 System Verification Form ............................................... 4-19
Chapter 5 Media Display Unit (MDU) Troubleshooting
Using the MDU ................................................................................................. 5-2
MDU Touchscreen Calibration ......................................................................... 5-4
MDU Message Waiting Light/Chirp Does Not Work ......................................... 5-5
MDU Screen Is Dark or Blank .......................................................................... 5-8
MDU Stuck on Loading Screen ...................................................................... 5-12
Chapter 6 NO SIGNAL Light On or Flashing
Normal Performance ........................................................................................ 6-2
Abnormal Performance .................................................................................... 6-2
NO SIGNAL Light On or Flashing .................................................................... 6-3
Chapter 7 MCP100 Cannot Transmit/Receive
Normal Performance ........................................................................................ 7-2
Abnormal Performance .................................................................................... 7-2
MCP100 Cannot Transmit/Receive .................................................................. 7-3

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Chapter 8 Low Satellite Signal—Low C/No Value
What Is the C/No Value? ..................................................................................8-2
How to Check the C/No Value ..........................................................................8-2
The Line-of-Sight View .....................................................................................8-2
Materials that Obstruct the Satellite Signal .......................................................8-3
Low Satellite Signal—Low C/No Value .............................................................8-4
Chapter 9 Low Terrestrial Signal—RSSI Value > 105
What Is the RSSI Value? ..................................................................................9-2
How to Check the RSSI Value ..........................................................................9-2
Materials that Obstruct the PCS Signal ............................................................9-2
Chapter 10 MCP100-GPS Positioning Problems
GPS Positioning System .................................................................................10-2
Normal Performance .......................................................................................10-2
Abnormal Performance ...................................................................................10-3
GPS Positioning ..............................................................................................10-4
Chapter 11 MDU Immediately Goes Blank When Ignition Is Turned Off
Normal Performance .......................................................................................11-2
Abnormal Performance ...................................................................................11-2
Screen Immediately Goes Blank When Ignition Is Turned Off .......................11-3
Chapter 12 MCP100 Does Not Go to Ignition Off
Normal Performance .......................................................................................12-2
Abnormal Performance ...................................................................................12-2
MCP100 Does Not Go to Ignition Off Status ..................................................12-3
Chapter 13 Database Status—Out of Sync
What Is Database Status? ..............................................................................13-2
Normal Performance .......................................................................................13-2
Abnormal Performance ...................................................................................13-2
Database Status .............................................................................................13-3
Chapter 14 MAS and TDM Status—LED Indicators
MAS Performance—LED Indicators ...............................................................14-2
No Power to MAS—LEDs OFF/OFF ..............................................................14-3
TDM Performance—LED Indicators ...............................................................14-6

vi MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION 80-J4867-2 Rev. G
Chapter 15 Text-to-Speech Troubleshooting
What Is Text-to-Speech? ............................................................................... 15-2
Speaker Requirements ............................................................................ 15-2
Normal Performance ...................................................................................... 15-2
Abnormal Performance .................................................................................. 15-3
Message Does Not Play ................................................................................. 15-4
Message Plays but Volume Is Very Low ...................................................... 15-12
Message Plays but Sound Is Choppy or Breaks up ..................................... 15-17
Chapter 16 Status 10000/10001
Good Status ................................................................................................... 16-2
Bad Status ...................................................................................................... 16-2
Status 10000/10001 ....................................................................................... 16-3
Chapter 17 Status 12000/12001—Bad Backup Battery
About the MAS Backup Battery ...................................................................... 17-2
Good Status ................................................................................................... 17-3
Bad Status ...................................................................................................... 17-3
Manually Testing the Backup Battery ............................................................. 17-3
Status 12000/12001 ....................................................................................... 17-4
Chapter 18 Status 13000/13001
Good Status ................................................................................................... 18-2
Bad Status ...................................................................................................... 18-2
What to Do ..................................................................................................... 18-2
Chapter 19 Status 22000/22001
Good Status ................................................................................................... 19-2
Bad Status ...................................................................................................... 19-2
Status 22000/22001 ....................................................................................... 19-3
Chapter 20 Vehicle Data Link Diagnostic/Verification Procedures
Vehicle Data Services (VDS) Overview ......................................................... 20-2
Vehicle Data Link Verification ........................................................................ 20-3
J1708/J1587 Diagnostics ............................................................................... 20-6
J1939 Diagnostics .......................................................................................... 20-9

80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION vii
Chapter 21 Performance Monitoring
Diagnostic/Verification Procedures
System Overview ............................................................................................21-2
Data Collected ................................................................................................21-2
System Verification .........................................................................................21-2
Diagnostic Flowchart ......................................................................................21-4
Diagnostic Procedure .....................................................................................21-5
Data Missing Indicators and Active Fault Values ............................................21-7
Chapter 22 Trailer Tracks Asset Management
Diagnostic/Verification Procedures
Normal Performance .......................................................................................22-2
Abnormal Performance ...................................................................................22-2
Trailer Tracks Asset Management System Verification ..................................22-3
A—Transmitter ID Not Displayed ....................................................................22-6
A1—+12/24 VDC Is Not at Pigtail .................................................................22-11
B—Reefer Status Number Not Incrementing ................................................22-13
Chapter 23 Compact Display Unit (CDU) Diagnostic Procedures
Calibrate the CDU ...........................................................................................23-2
CDU is Blank Diagnostics ...............................................................................23-3
Chapter 24 Buzzer/RMWL Diagnostic Procedures
Normal Performance .......................................................................................24-2
Abnormal Performance ...................................................................................24-2
Buzzer/RMWL Won’t Buzz/Light .....................................................................24-3
Buzzer/RMWL Constant Buzz/Light ...............................................................24-8
Chapter 25 Panic Button Diagnostic Procedures
Normal Performance .......................................................................................25-2
Abnormal Performance ...................................................................................25-2
False Panic Message .....................................................................................25-3
No Panic Message ..........................................................................................25-6
Chapter 26 In-Cab Printing Diagnostic Procedures
Normal Performance .......................................................................................26-2
Abnormal Performance ...................................................................................26-2
Printer Requirements ......................................................................................26-3
RMA Process ..................................................................................................26-3

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Chapter 27 In-Cab Scanner Diagnostic Procedures
Normal Performance ...................................................................................... 27-2
Abnormal Performance .................................................................................. 27-2
Installation Checklist ...................................................................................... 27-2
Return Material Authorization (RMA) Process ............................................... 27-2
Appendix A Wiring Diagrams and Charts
Omnitracs Satellite MCP100 Electrical Diagram ..............................................A-2
Omnitracs Terrestrial MCP100 Electrical Diagram ..........................................A-3
Omnitracs MCP100 Wiring Diagram ................................................................A-4
Power Cable Pin Callouts ................................................................................A-5
Terrestrial Data Modem (TDM) Cable 25-Pin Connector Callouts ...................A-6
Satellite Data Modem (SDM) Cable 9-Pin Connector Callouts ........................A-7
Standard Accessory Cable Pin Callouts ..........................................................A-8
Full Function Accessory Cable Pin Callouts ....................................................A-9
Media Display Unit (MDU) Connector Pin Callouts ........................................A-10
Six-pin Data Link Connector Pin Callouts ......................................................A-11
Nine-pin Data Link Connector Pin Callouts ....................................................A-12
Radio Connector Pin Callouts ........................................................................A-13
CAN Converter Cable Pin Callouts ................................................................A-14
CAN Repeater Cable Pin Callouts .................................................................A-15
Appendix B Environmental and Power Requirements
MCP100 Environmental and Power Requirements ..........................................B-2
Appendix C Standard RMA Procedure
The Return Material Authorization Process .....................................................C-1
How to Obtain an RMA Number .......................................................................C-2
Required Information .................................................................................C-2
Creating an RMA On-line ...........................................................................C-4
RMA Policies ....................................................................................................C-4
What to Return/Not Return ........................................................................C-4
Where to Return Equipment ......................................................................C-5
“Past Due” Equipment ...............................................................................C-6
Customer-Damaged Equipment ................................................................C-6
Missing, Lost, Stolen, or Destroyed Equipment .........................................C-6
Permanent Fleet Size Reduction Request Form .......................................C-7
Appendix D Upgrading the MCP100 Using Secure Digital Cards
Checking the Software Versions Installed ........................................................D-2
SD Card Instructions ........................................................................................D-3
Upgrading Only the MAS Software ..................................................................D-3

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Upgrading the MAS Operating System and MAS Software .............................D-4
Upgrading the SDM Software ..........................................................................D-5
Upgrading the MDU Software .......................................................................... D-6
Appendix E Component and Document Information
DCNs for Documents Referenced in this Guide .............................................. E-2
MCP100 System Component MCNs Referenced in this Guide ....................... E-2
MCNs for Sealants and Lubricants Referenced in this Guide ......................... E-6
MCN for Omnitracs-recommended Torque Wrench Referenced in this Guide E-6
Glossary

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