ONEAC ONE404AG-SE Operating instructions

ONEAC UPS OPERATION TROUBLESHOOTING
AND REFERENCE GUIDE
Prepared for:
Verifone Corporation
If you are experiencing problems with the operation of your UPS, please refer to the following instructions:
Prior to calling Tech Support please have the following information on hand. It is located on a white stic er located
on the bac of the UPS near the receptacles:
Type of UPS Help Des Phone Numbers
S/N: __________________
P/N: __________________ ONEAC Technical Support: 800-327-8801 Opt. 3
Unit Des ription
• The plug of the ONePlus unit (blac box) must be plugged directly into an operating wall receptacle. Your
POS equipment must be plugged into receptacles of the ONePlus UPS.
• On the bac of the ONePlus UPS's are four (4) receptacles. See drawing below. The ONE404AG-SE unit
that you have is designed to supply bac up power for 5 minutes under full load and12 minutes under half
load. Note: Due to application specific conditions, your actual run time may be different.
400 VA Unit
• On the front of the unit is the On/Off button, an alarm silence button and 4 LED's (lights).
On/Off Button: Turns unit on/off. To turn unit on/off press and hold button for 3 seconds.
Alarm Silen e Button: Silences the alarm. To silence the alarm press the alarm silence button.
The alarm will not silence if there is a UPS fault, low battery condition or if the
battery needs to be replaced.
LED Indi ator Lights: Indicates the status of the UPS. There are four (4) LED Indicator lights. See
drawing below for reference.

Troubleshooting
The following tables should assist you in troubleshooting your UPS. For additional assistance on troubleshooting
please contact your help des . If further assistance is needed or you are unsure of the steps to follow, you can
contact ONEAC Technical Support at 800-327-8801 Opt. 3. They can assist you with:
1. Order replacement batteries.
2. Request service for unit not operating properly (obtain RMA# for return to factory for service)
3. Help troubleshoot any operational problems in the field.
• Under certain conditions your ONePlus UPS will give an audible alarm alerting you to a condition other
than normal operation. Your UPS may be operating on battery bac up due to a power outage, power
fluctuation or some other power anomaly. No service is required under most circumstances. The UPS will
return to normal operation on its own. See below for definitions of LED's and alarm status configurations.
Problem Possible Cause Solution
Front Panel Switch not engaged Press the Power Switch
and hold for 3 seconds.
UPS's input circuit brea er tripped.
Reduce the load on the UPS by unplugging the
loads and press the circuit brea er in on the rear
panel.
Unit not plugged in Plug unit into the wall outlet.
UPS will not turn ON
No Batteries installed or defective
batteries.
Chec for batteries or contact ONEAC Technical
Services for replacement
UPS's input circuit brea er tripped.
Reduce the load on the UPS by unplugging the
loads and press the circuit brea er in on the rear
panel.
High or low line voltage. Contact qualified electrician.
UPS operates on battery
even with line voltage
present.
Out of frequency range. Chec UPS compatibility with power source.
Site Wiring Fault is ON.
Ground wire connection does not
exist. Line and neutral wires are
reversed in the line receptacle.
Contact qualified electrician. (Note: the UPS
operates while the Site Wiring Fault is ON but
may not provide rated noise and surge
suppression.)
Audible Alarm is
sounding.
See Table 4," System Code status
Chart," on next page.
To Silence the alarm for an existing fault, press
the
button. If the UPS status changes, the alarm
will sound again. The alarm will not silence
if there is a UPS fault, low battery condition, or if
the battery needs to be replaced.
If yellow LED is blin ing, the battery
needs to be replaced. Contact ONEAC for replacement.
Fault LED is ON If yellow LED is off or on solid,
there is an internal UPS fault. Contact ONEAC Technical Services.
If yellow LED is blin ing, there is no
battery connected or detected.
• Chec Battery connection or
• Replace battery.
Fault LED is blin ing If green LED is blin ing or Off, the
output is overloaded.
Reduce load on the UPS (disconnect one or more
devices) and restart the UPS.
Over Temperature LED
is ON UPS is overheated.
• Operating environment is too hot.
• Vent openings are bloc ed -2" clearance.
• Load too high.

Power
Battery
Fault Unit Status
o o o Off
● o o ON / AC Present
● * * ON AC / No Battery
● * o ON AC /Battery Charging
● * ● ON AC / Replace Battery
* o * ON AC / Overloaded
* ● o ON Battery Power
* * o ON Battery / Battery Low
o o * Off / Overload
o ● ● Off / No AC - Fault
o o ● Off / Unit Fault
o =Off, ● = On,
*
= Blin ing
Table 4 System Code Status Chart
• In time the UPS will need replacement batteries. The red and yellow LED's will be blin ing, indicates that
the batteries are in a charging state. With age the batteries no longer will accept the charge, the blin ing
will persist. Typically this will occur after two or three years of service. Please call ONEAC Technical
Support for ordering replacement batteries. Battery replacement instructions are included with the
replacement battery pac .
CHLORIDE | ONEAC
27944 North Bradley Road
Libertyville, IL 60048-9700
Telephone: [phone]
Toll Free: [phone]
Facsimile: [phone]
www.chloridepower.com/usa