1413
6. Troubleshooting
In the process of using the product, if the following problems appear, you could
contrast and compare for the independent solution.
No. Malfunction Possible cause Solution
1 The cleaner
could not
recharge
There is insufficient contact.
Make sure the charging
poles of the cleaner and
charging dock fully
connected.
The power supply of the charging dock
has been turned off, and the power
switch of the cleaner has been turned
on.It leads to power loss.
When the cleaner is not
performing work, it is
recommended that it will be
maintaining the charging
status, so as to better
proceed to the next work
task.
The cleaner
got into trouble
while working
The cleaner is tangled or obstructed
by the scattered wire on the ground,
the hanging curtain or the fringes.
The cleaner will try various
ways to cast himself
From being trapped, if not,
manual assistance is
suggested.
3
If the cleaning
is not
completed, the
cleaner will
return to charge
When the cleaner is working, it can
sense the power shortage and return
to charge automatically.
Charge to the cleaner.
For Wooden floor, ceramic tile and
other flat ground, the cleaner work
speed and time is different.
The working time of the
cleaner varies according to
the complexity of the room,
the volume of garbage and
the cleaning mode.
The cleaner
does not clean
automatically
as scheduled
The power switch of the cleaner is not
on. The cleaner cannot work by itself
in the closed state according to the.
Open the clean power
source.
The cleaner battery power low. When the cleaner is standby,
it should be kept in the
charging state on the
charging stand to ensure
that it is fully charged at any
time.
The cleaner parts being obstructed
and tangled by garbage.
Turn off the power and
clean the dust box. Turn the
cleaner bottom up and
clean the parts separately.
5Remote
controller
malfunction
Remoter battery power load. Replace the new battery
and install correctly.
The power switch of the cleaner is not
on or the power of the cleaner is
insufficient.
Ensure that the power switch
of the cleaner is turned on
and sufficient power is
available to complete the
operation.
Remote control infrared transmitter or
cleaner receiver in dirty condition,
unable to transmit or receive signals.
Wipe the infrared transmitter
of the remote control and
the infrared receiver of the
cleaner with a clean cotton
cloth.
There is an infrared device disturbance
signal near the cleaner.
Avoid using remote controls
near other infrared devices.
Warm Tips:
If the above method cannot solve the problem, please try the following operation:
1. Re-open the power switch on the bottom of the cleaner and restart the cleaner.
2. If the problem cannot be solved by restarting the cleaner, please send the
cleaner to the after-sales service center for repair.
No
01 1
02 2
03 3
04 4
beeps error solution
Gyroscope error
Bumper error
Drop sensor error
Keep the robot at a stable place to
restart and do not move the machine
Check the bumper and remove any
Object that could be blocking it
Check if the bumper dirty and clean sensor
Low power or charging error Robot voltage is too low and needs
manually charging
Beeps and red light always on:
0101
02
03
04
1
2
3
4
beeps error solution
Driving wheel error
Side brushes error
Fan error
Roller brush error
Check if the drive wheel is blocked
Check if the side brush is blocked and
clean the side brush
Clean up the garbage and air ducts
channel
Check if the roller brush is entangled
and clean the roller brush
Telephone：1-855-919-0908
