OnStream SC30 User manual

OnStream SC30/SC50
Digital Tape Drive
Getting Started
Installation & Use Guide
Document number: 3122 258 7446 1
SCSIGSGuide.book Page 1 Tuesday, January 19, 1999 1:02 PM

Reproduction in whole or in part is prohibited without the written consent of the copyright
owner. The information presented in this document does not form part of any quotation or
contract, is believed to be accurate and reliable and may be changed without notice. No
guarantee as to its accuracy or completeness is given or implied. OnStream Inc. does not
assume liability for any consequences resulting from its use or misuse. Specifications and
availability of goods mentioned init are subjectto change withoutnotice.Publication thereof
does not convey nor imply any licence under patent or other industrial or intellectual property
rights.
All trademarks are hereby acknowledged.
Revision Date: January 19, 1999
©1999 OnStream, Inc. All rights reserved.
SCSIGSGuide.book Page 2 Tuesday, January 19, 1999 1:02 PM

Table of Contents i
Table of Contents
Welcome! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Scope of this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Online User Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Items Needed for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Other Necessary Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing your OnStream SC30/SC50 Digital Tape Drive . . . . . . 4
Setting the SCSI ID Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Securing your OnStream Digital Tape Drive in your Computer 11
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing your Server Backup Software . . . . . . . . . . . . . . . . . . 11
Installing OnStream Echo for your Workstation . . . . . . . . . . . . 12
Using OnStream ADR Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . 13
Inserting an OnStream ADR Cartridge into the Drive . . . . . . . . 13
Removing a Cartridge from the Drive . . . . . . . . . . . . . . . . . . . . 14
How to use OnStream ADR Cartridges. . . . . . . . . . . . . . . . . . . 14
Welcome to OnStream Echo . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting Started with OnStream Echo . . . . . . . . . . . . . . . . . . . . . 15
Your First Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessing Your OnStream Digital Tape Drive Directly. . . . . . . 17
Using OnStream Echo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Taking Care of your OnStream Digital
Tape Drive & OnStream ADR Cartridges. . . . . . . . . . . . . . . . . . . 30
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
OnStream Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
SCSIGSGuide.book Page i Tuesday, January 19, 1999 1:02 PM

ii Getting Started
SCSIGSGuide.book Page ii Tuesday, January 19, 1999 1:02 PM

Welcome! 1
Welcome!
Congratulations on your selection of a new OnStream™ SCSI Digital Tape
Drive. At 30GB or 50 GB capacities, you can back up the hard disks of most PC
servers or workstations on a single cartridge.
We have partnered with leading backup software companies in order to provide
you with virtually effortless management and protection of your critical
information. Whether you’re a small /medium sized business, managing a
departmental server, or a high-performance desktop user, we have a complete,
dependable data protection solution with the performance, reliability, and pricing
necessary to meet the most demanding storage needs.
For your Windows NT™ server needs, the OnStream Digital Tape Drive is
compatible with ARCserve®IT™ from Computer Associates and Backup
Exec™ from Seagate Software. Included with your Digital Tape Drive is the
innovative OnStream Echo™ software for workstations which enables gigabytes
of extra “drag-and-drop” storage, completely automatic daily backup, and
effortless organization of files on removable media.
OnStream's Digital Tape Drives deliver a unique level of reliability for your
mission-critical installations through ADR™ technology. This technological
breakthrough delivers exceptional transfer rates and data reliability while
maximizing media life and minimizing audible noise. Your OnStream Digital
Tape Drive gives you the unique blend of capacity, performance, reliability,
value, and convenience needed to handle your ever-growing storage
requirements.

The SC50 can read and write both 30 GB and 50 GB ADR cartridges. The SC30
uses 30 GB ADR cartridges only.
SCSIGSGuide.book Page 1 Tuesday, January 19, 1999 1:02 PM

2 Getting Started
Scope of this Guide
This booklet helps you get started using your new OnStream Digital Tape Drive
quickly. By following these step-by-step instructions, you will learn how to:
T
Locate the items needed to install your OnStream Digital Tape Drive and
software
T
Set the SCSI ID jumper on your OnStream Digital Tape Drive
T
Install your OnStream Digital Tape Drive in your server or workstation
T
Install your server backup software or OnStream Echo™ workstation software
T
Use OnStream ADR™ cartridges
T
Use OnStream Echo with your OnStream Digital Tape Drive
Online User Guides
In most cases, this guide provides allthe information necessary to install and use
your OnStream Digital Drive. Complete drive installation and software user
guides are supplied in Adobe®Acrobat™ (PDF) format on the Installation CD-
ROM. If you need more information while installing or using the drive or
software, refer to the appropriate user guide.
To access the user guides on the CD-ROM:
1. Insert the OnStream Installation CD-ROM into your computer’s CD drive.
2. When the OnStream CD Setup program starts, click Read Online User Guides.
Note: If the OnStream CD Setup program does not start automatically, click
the Start button on your Windows Taskbar, click Run, type
d:
\setup.exe,
replacing
d: with the letter assigned to your CD-ROM drive, and click OK.
3. Select the document you want to view or print.

Documents on CD-ROM require Acrobat™ Reader to view and print. If you do
not have Acrobat Reader installed on you computer, the OnStream CD Setup
program automatically installs it for you.
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Welcome! 3
Items Needed for Installation
Make sure you have all the items shown in Figure 1.
Figure 1: Items needed for drive and software installation
Other Necessary Items
T
Medium phillips screwdriver
T
Your computer user’s guide (optional)
Figure 2: Tools needed for installation
OnStream SC30/SC50 drive
Power splitter
Getting Started Guide
Installation CD
Spacer Rails
SCSI cable
OnStream ADR
2 SCSI ID jumpers
4 mounting screws
Cartridge
(sold separately)
SCSIGSGuide.book Page 3 Tuesday, January 19, 1999 1:02 PM

4 Getting Started
System Requirements
Before installing your OnStream SC30/SC50 Digital Tape Drive and Echo
software, make sure your computer meets these minimum requirements:

486 or Pentium®processor

Microsoft®Windows 95, Windows 98, or Windows NT™

A CD-ROM, CD-R, CD-RW, or DVD drive

At least 32 MB of RAM (Random Access Memory)

An empty 5¼-inch drive bay

SCSI controller*

50 MB of free hard drive space for OnStream Echo software (Other supplier’s
software may have different space requirements.)
*If your computer does not have a SCSI controller, you must install one before
continuing. Contact your computer supplier for information.
Installing your OnStream SC30/SC50
Digital Tape Drive
Your new OnStream Digital Tape Drive is not difficult to install. Just follow the
instructions in this section.
Setting the SCSI ID Jumper
Each device on a SCSI cable, commonly called a SCSI Chain, must have its own
SCSI ID number. The SCSI controller typically uses SCSI ID 7, while the other
SCSI devices use any of the remaining IDs. Your OnStream Digital Tape Drive
can use SCSI IDs 0 through 7. The last device on the SCSI chain also requires
termination.
Your OnStream Digital Tape Drive is set at the factory to SCSI ID 4 with the
termination jumper on. This SCSI ID is commonly used for tape devices and
should work in most installations. If the factory settings are appropriate for your
installation, skip this section.
If another device on your computer’s SCSI Chain is already using ID 4, you must
select an unused SCSI ID for your OnStream Digital Tape Drive. If your
OnStream Digital Tape Drive is not the last device on the SCSI chain, remove the
termination jumper.
To select a different SCSI ID, follow these steps:
1. Choose a SCSI ID number not used by any other device on your computer’s
SCSI Chain for your OnStream Digital Tape Drive.
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Installing your OnStream SC30/SC50 Digital Tape Drive 5
2. Locate the SCSI ID jumper pins on the back panel of your OnStream Digital
Tape Drive as shown in Figure 3.
Figure 3: SCSI ID jumper pins on the back panel of your OnStream Digital Tape Drive
3. Push the jumper(s) onto the necessary pins to set your OnStream Digital Tape
Drive to use the selected SCSI ID.

The table on the next page shows how to set the jumpers to select the necessary
SCSI ID. The examples are all shown without the Termination jumper.
49
50
1
2124T5GG12
Power Hos t interface
SCSI ID Jumpers
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6 Getting Started
Notes:
X = jumper
– = no jumper
* Remove the jumper from the Termination pins if your OnStream Digital Tape
Drive is not the last or only device on the SCSI chain.
** SCSI ID 4 is the factory default setting.
*** SCSI ID 7 is usually reserved for the SCSI controller card.
Installing the Hardware
Now that you have set the SCSI ID, you can install your OnStream Digital Tape
Drive. In this section, you will:
T
Install your OnStream Digital Tape Drive drive in an empty 5¼-inch drive bay.
T
Connect the SCSI and power cables.
T
Secure your OnStream Digital Tape Drive in its bay.
To install your OnStream Digital Tape Drive, follow these steps:
1. Shut down Windows.
2. Turn OFF your computer.
SCSI ID Example Pin numbers
124T
0–––
*
1X––
*
2–X–
*
3XX–*
4
** ––X
*
5X–X
*
6–XX
*
7
*** XXX
*
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Installing your OnStream SC30/SC50 Digital Tape Drive 7
3. UNPLUG your computer power cable from the wall outlet. UNPLUG the
power cable for all attached devices, such as a printer, from the wall outlet as
well.
Figure 4: Unplug your computer and all attached devices!
Caution!
Unplug your computer and all attached devices before performing
the next step!
4. Remove your computer’s cover as described in your computer user’s manual.
5. Remove the cover from an empty 5¼-inch drive bay as described in your
computer user’s manual.
6. To help you with the vertical alignment of your OnStream Digital Tape Drive,
two spacer rails are included. If desired, attach the spacer rails by sliding them
onto the bottom left and right edges as shown in Figure 5.
Figure 5: Slide spacer rails onto bottom of drive (optional)
Detail view
Spacer rail
installed
Bottom of drive
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8 Getting Started
7. Slide your OnStream Digital Tape Drive into the empty drive bay as shown in
Figure 6. You can mount your OnStream Digital Tape Drive horizontally or
vertically as necessary.
Figure 6: Slide your OnStream Digital Tape Drive into an empty drive bay.
Connecting the Cables
Connect the power and SCSI cables to your OnStream Digital Tape Drive before
securing it in the drive bay. You may need to slide the drive to the front or back
of the drive bay to connect the cables.
Connecting the Power Cable
1. Locate a spare power connector inside your computer. If you are having diffi-
culty locating apower connector, find your computer’s power supply andfollow
the bundle of wires that come out of it. Your OnStream Digital Tape Drive
requires a small power connector like the one shown in Figure 7.
Figure 7: Power connector required for your OnStream Digital Tape Drive

Power connectors have 4-pins, are usually white plastic, and have two black
wires, one red wire, and one yellow wire.
2. Connect the power cable to the power connector on the back of your OnStream
Digital Tape Drive as shown in Figure 9.
Remove drive bay
cover
Slide the drive
into the empty
bay
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Installing your OnStream SC30/SC50 Digital Tape Drive 9
Using the Power Splitter Cable
If there is no free power connector in your computer or if the free power
connector in your computer does not fit the connector on the back of your
OnStream Digital Tape Drive, use the supplied power splitter cable.
1. Locate a spare power connector in your computer or disconnect the power con-
nector from another device, such as a CD-ROM drive.
2. Connect the supplied power splitter cable to the power connector.
3. Connect the larger connector on the splitter cable to the device from which
you just removed the computer power cable (if applicable).
Figure 8: Connecting the power splitter cable
4. Connect the smaller connector on the splitter cable to the power connector on
the back of your OnStream Digital Tape Drive as shown in Figure 9.
Connecting the SCSI Cable
The SCSI cable is a ribbon cable (wide and flat), usually gray, with a colored
stripe on one edge. The easiest way to locate a SCSI cable in your computer is to
look for the cable attached to your SCSI controller.

Your computer user’s guide should show you exactly where the SCSI controller
is located in your computer. If you are installing a new SCSI controller for your
OnStream Digital Tape Drive, do so now.
Power cable in
your computer
Connect to
your OnStream
drive
Connect to CD-ROM
or other device
(only if necessary)
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10 Getting Started
1. Locate the SCSI cable included with your OnStream Digital Tape Drive.
Figure 9: Attach power and SCSI cables to drive
2. Connect one end of the SCSI cable to your SCSI controller, aligning the color
stripe on the cable with Pin 1 on the controller connector.
3. Connect the SCSI cable’s other connector to the SCSI connector on the back
of your OnStream Digital Tape Drive as shown in Figure 9.

Make sure that the SCSI cable’s color stripe is aligned with Pin 1 on your
OnStream Digital Tape Drive as shown in Figure 9.
49
50 1 21 2 4 T5 G G12
Power Host interface
Colored stripe
lines up with
pin 1
Pin 1
SCSI cable
Power connector
Power connector SCSI connector
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Installing the Software 11
Securing your OnStream Digital Tape Drive in your Computer
1. Secure your OnStream Digital Tape Drive to the drive bay with the four screws
supplied as shown in Figure 10. Use two screws on either side of the drive.
Figure 10: Securing your OnStream Digital Tape Drive in its drive bay
Caution!
Useonlythe suppliedscrewstosecureyourOnStream drive.Other
screws may be too long and can damage your OnStream drive.
2. Replace your computer’s cover.
3. Plug in your computer and any other devices you unplugged earlier.
4. Fill out and mail the Product Registration Card. Doing so extends your limited
warranty for an extra year and ensures that you receive product update
announcements and other useful information.
Installing the Software
Your OnStream SC30/SC50 Digital Tape Drive is almost ready to use. Just
follow the server or workstation software installation instructions below.
Installing your Server Backup Software
Ifyouinstalled your OnStreamSC30/SC50 Digital TapeDrive onaserver,install
your server backup software and skip to the next section. Refer to your server
backup software user documentation for complete installation instructions.
Use the supplied
screws only to
secure the drive
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12 Getting Started
Installing OnStream Echo for your Workstation
If you installed your OnStream Digital Tape Drive on a workstation, all you have
to do is install the OnStream Echo software.
To install the OnStream Echo software, follow these steps:
1. Turn ON your computer and allow it to boot.
2. When your computer starts, Windows may detect that new hardware, your
OnStream Digital Tape Drive, has been installed. If this happens, you will see a
dialog box like the one shown below. Press Cancel and continue to the next
step.
Figure 11: Windows New Hardware Found dialog box: Press Cancel

OnStream Echo installs the driver for your OnStream Digital Tape Drive later.
3. Insert the OnStream Installation CD-ROM into your CD drive. The OnStream
CD Setup program starts automatically.
Note:
If the OnStream CD Setup program does not start automatically, click
the Start button on your Windows Taskbar, click Run, type
d:
\setup.exe,
replacing
d:
with the letter assigned to your CD-ROM drive, and click OK.
4. When the OnStream CD Setup program prompts you to select your drive type,
click the SC30 or SC50 radio button.
5. Press the Install OnStream Echo button.
6. Follow all on-screen instructions.
7. When installation is complete, restart your computer.
Press Cancel if
you see this
dialog box
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Using OnStream ADR Cartridges 13
Using OnStream ADR Cartridges
Your OnStream Digital Tape Drive uses Advanced Digital Recording (ADR)
technology to ensure the security of your data and to achieve high cartridge
capacities. Only ADR cartridges can be used in your OnStream Digital Tape
Drive.
In this section, you will:
T
Remove the plastic shipping plate from your OnStream Digital Tape Drive
T
Insert an OnStream ADR cartridge into your OnStream Digital Tape Drive
T
Remove an OnStream ADR cartridge from your OnStream Digital Tape Drive
Note:
Do not touch the front edge of the OnStream ADR cartridge.
Fingerprints can damage the tape and drive wheel. Refer to Figure 12 for a
picture of an OnStream ADR cartridge.
Inserting an OnStream ADR Cartridge into the Drive
1. Press the eject button on the left side of your OnStream Digital Tape Drive’s
front panel as shown in Figure 12.

The cartridge door opens.
Note:
Your OnStream Digital Tape Drive is shipped with a plastic plate that
prevents the read/write heads from being damaged during shipment and
installation. You must remove this plate before inserting a cartridge into the
drive.
2. Locate the plastic shipping plate on the cartridge transport tray and remove it
from the drive.
3. Slide the OnStream ADR cartridge gently into the cartridge bay with the arrow
facing the drive and the cartridge’s metal plate down.
Figure 12: Inserting an OnStream ADR cartridge
OPEN
OPEN
Eject button/
activity LED
Cartridge door
Shipping plate sits on transport tray
SCSIGSGuide.book Page 13 Tuesday, January 19, 1999 1:02 PM

14 Getting Started

When you insert a cartridge, the drive’s cartridge transport mechanism grips and
loads the cartridge,much like a VCR does.The drive then takes afew seconds to
wind the tape to the main directory.
Caution!
ADR 50 GB cartridges are longer than ADR 30 GB cartridges,
preventing the cartridge doorfrom closing completely. Do not attemptto pull
an ADR 50 GB cartridge out of the drive!
Removing a Cartridge from the Drive
1. Press the eject button on the left side of your OnStream Digital Tape Drive’s
front panel as shown in Figure 12. The cartridge door opens and ejects the
cartridge.

It may take a few seconds to eject an OnStream ADR cartridge. Your OnStream
Digital Drive must finish the current file copy operation and update the cartridge
directory before ejecting the cartridge.
2. Remove the cartridge immediately.

After a few seconds the cartridge door closes automatically. Do not press on the
door while it is open.
How to use OnStream ADR Cartridges
Tape Rotation Makes Sense
When defining the best tape rotation strategy for your needs, the key thing to
consider is how often your data changes. The following are some explanations of
typical tape rotation strategies.
6-Tape Rotation
For data that changes more frequently, you may want to use a 6-tape rotation
strategy. The simplest way to manage a 6-tape strategy is to use five tapes
Monday through Friday and label the sixth tape“Off-Site”. Then, every Monday
make a total backup onto the Monday tape. The rest of the week you make
incremental backups to the corresponding tape. At the end of the week, make
another total backup using the Off-Site tape. And of course, remember to store
the Off-Site tape in a secure location when you are not using it for backup.
10-Tape Rotation
The 10-tape rotation strategy works best if you need to keep track of weeks or
months of data. It is basically an extension of the 6-tape rotation strategy except
thatyou label the 6th tape “Off-Site Week 1”, the 7th tape “Off-Site Week 2”, the
8th tape “Off-Site Week 3” and the 9th tape “Off-Site Week 4.” Label the 10th
tape “Off-Site Monthly” and you are set. By using a different off-site tape each
week, and yet another at the end of the month, you can build a complete history
of data, just in case you need it.
Adding additional monthly tapes, one for each quarter of the year or for each
month, further enhances the data security of your tape rotation schedule.
SCSIGSGuide.book Page 14 Tuesday, January 19, 1999 1:02 PM

Welcome to OnStream Echo 15
Archiving —Beyond Backup
In addition to backup, you will also want to consider implementing a solid
archiving strategy. That way you can clean up your hard drives and still have
access to all of your old data, just in case you need it. And a good archiving
strategy helps you get more out of your hard drives and can even delay that costly
upgrade.
Welcome to OnStream Echo
OnStream Echo is an easy-to-use workstation backup and file organization tool
for Windows specifically designed to work with your OnStream Digital Tape
Drive. OnStream Echo consists of two closely-related parts:
T
Echo Backup
T
Echo Catalog
Echo Backup is an advanced data protection tool for Windows. Far more than a
traditional backup application, Echo Backup takes full advantage of Echo
Catalog'spowerful filemanagement capabilitiesto ensure that your valuable files
are completely protected and easily accessible. Unlike traditional backup
applications, Echo Backup does not hide your files in a proprietary “backup set”
that can only be accessed using proprietary restore software. Instead, Echo
Backup stores your files in their native format, with or without on-the-fly
compression and decompression, making them fully accessible to any
application, whether Windows Explorer, your word processor, spreadsheet,
database, or other application.
Echo Catalog looks like just another disk drive to Windows and works like an
ordinary disk drive as well, but with a twist. Echo Catalog keeps track of the
contents of all your OnStream ADR cartridges, floppy disks, and removable
disks, all the time, whether the media is in its drive or not. Echo Catalog makes it
easy for you to organize and access all of your files, regardless of where they are
stored.
Getting Started with OnStream Echo
OnStream Echo is very easy to use. In this section, you will:
T
Make your first backup using Echo Backup
T
Use drag-and-drop to copy files to your OnStream Digital Tape Drive
T
Use Echo Catalog to find and retrieve files quickly, regardless of where they are
stored
T
Use Echo Express
T
Set up custom backups and backup schedules
T
Learn how to restore files
SCSIGSGuide.book Page 15 Tuesday, January 19, 1999 1:02 PM

16 Getting Started
Your First Backup
Your first backup with Echo Backup should include all files on the hard drive(s)
installed on your computer.
Note:
OnStream strongly encourages you to let OnStream Echo back up all
files on your computer now. Doing so ensures that your files are protected
now and in the future.

A backup of all files on your computer can take a while to complete. The exact
time required depends on many things, including the speed of your computer
and the number and size of your files.
When you restart your computer after installing OnStream Echo, Echo Backup
can automatically make a complete backup. Just follow these steps:
1. If you have not already done so, insert an OnStream ADR cartridge into your
OnStream Digital Tape Drive as described on page 13.

Every time you insert a new OnStream ADR cartridge into your OnStream
Digital Tape Drive, OnStream Echo prompts you to initialize the new cartridge.
Initialization only takes about one minute.
2. Type a meaningful name for the cartridge, such as “Complete Backup,” in the
Initialize Tape dialog box and press OK.
Figure 13: Initialize Tape dialog box
Type a name
forthecartridge
here, then press
OK
SCSIGSGuide.book Page 16 Tuesday, January 19, 1999 1:02 PM