Dell PS4110 User manual

PS4110 Storage Arrays
Hardware Owner's Manual
Version 1.0

Copyright 2011-2013 Dell Inc. All rights reserved.
Dell and EqualLogic are trademarks of Dell Inc.
All trademarks and registered trademarks mentioned herein are the property of their respective owners.
Information in this document is subject to change without notice.
Reproduction in any manner whatsoever without the written permission of Dell is strictly forbidden.
Published February 2013
Part Number: 110-6067-EN-R2

Table of Contents
1 Basic Storage Array Information 1
Notes, Cautions, and Warnings 1
Recommended Tools 1
Chassis Types 2
Array Features 2
Back-Panel Features and Indicators 5
Shutting Down and Restarting an Array 5
2 Maintaining Drives 7
About Drive Types 7
Identifying Failed Drives 7
Interpreting Drive LEDs 8
Array Behavior When a Drive Fails 9
Drive Handling Requirements 9
Drive Installation Guidelines and Restrictions 10
3 Maintaining Control Modules 17
Control Module Features 17
Replacing a Control Module 24
Replacing the MicroSD Card 29
Advanced Networking Options 31
4 Maintaining Power Supply and Cooling Modules 33
About Power Supplies 33
Identifying Power Supply Failures 33
Removing a Power Supply and Cooling Module 35
Installing a Power Supply and Cooling Module 36
5 Troubleshooting Your Array 39
Safety First—For You and Your array 39
Obtaining Technical Support and Customer Service 39
Determining Service Tag Information 40
Obtaining Component Diagnostics 40
Troubleshooting Array Startup Failure 40
Troubleshooting Loss of Communication 40
Troubleshooting Array Connections 40
Troubleshooting External Connections 41
Troubleshooting Power Supply and Cooling Modules 41
Troubleshooting Array Cooling Problems 41
Troubleshooting Control Modules 42
Troubleshooting Hard Drives 42
Index 43
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1 Basic Storage Array Information
This chapter includes information about the location and basic operation of the replaceable components in a
storage array, tools and equipment you will need, protecting hardware from electrostatic discharge, and power
on and off operations.
Notes, Cautions, and Warnings
A NOTE indicates important information that helps you make better use of your system.
A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
A WARNING indicates a potential for property damage, personal injury, or death.
Recommended Tools
You will need the following items to perform the procedures in this section:
• Bezel key
• Wrist grounding strap
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Hardware Owner's Manual 1 Basic Storage Array Information
Protecting Hardware
Protect a PS Series array from electrostatic discharge. When handling array hardware, make sure you use an
electrostatic wrist strap or a similar form of protection. To use a wrist strap:
1. Connect the steel snap on the coil cord to the stud on the elastic band. See Figure 1.
Figure 1: Using an Electrostatic Wrist Strap
2. Fit the band closely around your wrist.
3. Connect the band to ground. You can either plug the banana connector into a matching grounded receptacle,
or attach it to the matching alligator clip and connect the clip to a grounded device. Examples of an appro-
priate ground would be an ESD mat or the metal frame of a grounded piece of equipment.
Chassis Types
The PS4110 array is available in two different chassis types:
• A 2U chassis with 24 2.5-inch drives, installed vertically
• A 2U chassis with 12 3.5-inch drives, installed horizontally
Array Features
The array has LEDs and other features on both the front and the back.
The Bezel
The bezel is an optional trim panel that attaches to the front of the array to ensure the physical security of the
array. You must remove the bezel to access and maintain the drives.
The bezel has a label that identifies the array model number.
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Removing the Bezel
The steps for removing the bezel are the same for all array models.
1. Using the bezel key, unlock the bezel.
2. Holding the bezel, lift the latch on the left side of the bezel and swing the left side away from the array.
3. Lift the right side of the bezel off the right side of the array.
4. Set the bezel aside.
Installing the Bezel
The steps for installing the bezel are the same for all the array models.
1. Hook the right end of the bezel onto the right side of the chassis.
2. Swing the left end of the bezel towards the left side of the chassis.
3. Press the bezel into place until the release latch closes.
4. Using the key provided, lock the bezel and store the key in a safe place.
Figure 2: Installing the Bezel
Front-Panel Features and Indicators
The front of a PS4110, without the bezel, is shown in Figure 3 and Figure 4.
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Hardware Owner's Manual 1 Basic Storage Array Information
Table 1 describes the front panel features.
Figure 3: Front Panel Features and Indicators (3.5-inch Drives)
Figure 4: Front Panel Features and Indicators (2.5-inch Drives)
Table 1: Front Panel Feature Descriptions
Item Indicator Icon Description
1Array status
LED
The array status LED lights when the array power is on.
• Off—No power.
• Steady blue—Array status is OK.
• Slow blinking blue—Array status is Standby mode.
• Blinking blue—Administrator request to identify the array (see the Group
Manager online help).
• Steady amber—Critical status.
• Blinking amber—Warning.
2 Power LED
The power LED is ON when at least one power supply is supplying power to the
array.
• Off—No power, or the array is in Standby mode.
• Steady green—Array has at least one power supply providing power, and
array is not in Standby mode.
3Drive Release
Latch None Enables you to remove a drive from the array.
Note: The LEDs are part of a built-in chassis control panel that is not hot-swappable and can be replaced only
by support personnel. During the array power-up sequence, these LEDs will cycle through different states until
the array is fully started and the active control module has been determined.
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Back-Panel Features and Indicators
The back of a PS4110 is shown in Figure 5.
Table 2 describes the back panel features.
Figure 5: Back Panel-Features
Table 2: Array Back Panel Features
Item Feature Identifier Description
1 Power switch None The power switch controls the power supply output to the
array. One on each power supply.
2Power supply unit
(PSU)
PSU0 (left)
PSU1 (right)
Power supply and cooling fan module for array.
For more information, see Power Supply LEDs on page 33.
3Control Module CM0 (top)
CM1 (bottom)
The control module provides:
• a data path between the array and the applications using
the storage
• array management functions for your array
4Control Module
Release Lever None Enables you to remove the control module from the array.
Shutting Down and Restarting an Array
A PS Series array includes redundant, hot-swappable drives, power supplies, and control modules (in a dual
control module array). You can remove a redundant component without affecting operation if a functioning
component is available. Otherwise, it is recommended that you cleanly shut down the array and turn off power
before removing a component.
Note: When an array is shut down, any volumes with data on the array will be set offline until the array is
successfully restarted. This may affect initiators that are connected to the volumes.
1. Do one of the following:
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Hardware Owner's Manual 1 Basic Storage Array Information
• Use telnet or SSH to connect to a functioning IP address assigned to a network interface on the array.
Do not connect to the group IP address.
• Use the null modem cable shipped with the array to connect to the serial port on the active control mod-
ule (ACT LED is green) to a console or a computer running a terminal emulator.
Make sure the serial line characteristics are as follows:
• 9600 baud
• One STOP bit
• No parity
• 8 data bits
• No flow control
2. Log in to an account with read-write access, such as the grpadmin account.
3. Enter the shutdown command, as shown next.
login: grpadmin
Password:
Welcome to Group Manager
Copyright 2001-2011 Dell, Inc.
group1> shutdown
If you are using a serial connection to shut down an array, it is safe to turn off power when the “press any key”
message appears. (Pressing any key will restart both control modules.)
If you are using a network connection, the session will be disconnected before the array is fully shut down.
Confirm that the ACT LED on each control module is off (not lit) before turning off power to the array.
After performing array maintenance, you can turn on power to the array. When the array restart completes, the
member and volumes will be set online.
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2 Maintaining Drives
You can replace a failed drive while the array remains running.
About Drive Types
Depending on your configuration, your array supports up to 24 2.5-inch SAS drives or up to 12 3.5-inch SAS
drives in internal drive bays.
Drives are connected to a backplane through drive carriers and are hot-swappable.
Drives are supplied in a carrier that is keyed to fit into specific array models, and cannot be installed in other
Dell arrays, or arrays not from Dell Inc.
Identifying Failed Drives
A drive failure is indicated by:
• LEDs on the drive. See Interpreting Drive LEDs on page 8.
• A message on the console, in the event log, or in the Group Manager Alarms panel.
• Indications in the Group Manager Member Disks window or the CLI member select show disks command
output.
Behind the bezel, arrays have a label showing the drive numbering for that specific array model:
• In arrays with 2.5-inch drives (installed vertically in a row), the drives are numbered 0-23, left to right.
• In arrays with 3.5-inch drives (installed horizontally), the drives are numbered from left to right and top to
bottom, starting with 0 on the upper left side. Table 3 shows the drive order for the 3.5-inch drives.
Table 3: 3.5-inch Drive Numbering
3.5-inch Drive Numbering
0 1 2 3
4 5 6 7
8 9 10 11
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Hardware Owner's Manual 2 Maintaining Drives
Interpreting Drive LEDs
The LEDs on a 3.5-inch drive are shown in Figure 6. The LEDs on a 2.5-inch drive are shown in Figure 7. Drive
LED states are described in Table 4.
Figure 6: LEDs on 3.5-inch Drives
Figure 7: LEDs on 2.5-inch Drives
Table 4: Drive LED States
Description Indicator States
Drive activity indicator (ACT LED) Blinking green: Drive is busy
Steady green: No drive activity
Drive status indicator (PWR LED)
Green: Drive OK
Amber: Drive failed
Off: No power to drive
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Hardware Owner's Manual 2 Maintaining Drives
Array Behavior When a Drive Fails
How an array handles a drive failure depends on whether a spare drive is available and whether the RAID set
containing the failed drive is degraded.
For example:
• If a spare drive is available, the array automatically uses it to replace the failed drive. Performance is nor-
mal after reconstruction completes.
• If a spare drive is not available the RAID set will become degraded (except a RAID 6 set). Performance
may be impaired. A RAID 6 set can survive two simultaneous drive failures.
• If a spare drive is not available and the failed drive is in a RAID set that is already degraded, data may be
lost and must be recovered from a backup.
• If a drive fails, replace it. Do not re-install it in the array.
Drive Handling Requirements
Handle drives as follows:
• Store drives properly. Store replacement drives in the packaging in which they were shipped. Do not stack
drives or place anything on top of a drive.
• Protect drives from electrostatic discharge. Wear an electrostatic wrist strap when handling a drive,
unless it is protected from electrostatic discharge. See "Protecting Hardware " on page 2.
• Handle drives carefully. Hold a drive only by the plastic part of the carrier or the handle. Do not drop or
jolt a drive or force a drive into a slot.
• Warm replacement drives to room temperature before installation. For example, let a drive sit over-
night before installing it in an array.
• Do not leave drive slots empty. Each drive slot in an array must contain a drive assembly or a blank car-
rier. Operating an array with an empty slot will void your warranty and support contract.
• Do not remove a functioning drive (other than a spare) from an array. If the drive is not a spare, the
RAID set may become degraded. If you remove a spare, replace the drive as soon as possible.
• Do not remove a drive from its carrier. This action will void your warranty and support contract.
• Keep the shipping material. Return a failed drive to your array support provider in the packaging in which
the replacement drive was shipped. Shipping drives in unauthorized packaging may void your warranty.
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Drive Installation Guidelines and Restrictions
• Replace a failed drive as soon as possible to provide the highest availability.
• Install only drives of the same type, speed, and spin rate in an array.
• Make sure the drive is oriented in the correct position for the array model. See Front-Panel Features and
Indicators on page 3.
• You can use drives of different capacities in the same array. However, the smallest drive in the array will
determine how much space can be used on each drive. For example, if the smallest drive is 400GB, only
400GB of space will be available for use on each drive.
• Make sure to insert a drive fully in the chassis before pushing in the handle.
• When correctly installed, a drive will be flush with the front of the array. If the drive is protruding from the
array, reinstall the drive.
• After installation, make sure the drive power LED is green or flashing green. See Identifying Failed Drives
on page 7.
• There is a two-minute delay between the time you insert a drive and the time the drive is automatically con-
figured into a RAID set. This time interval allows multiple drives to be simultaneously configured in an
array, which is more efficient than installing a single drive, configuring it, and then repeating the process.
For example, when you install a drive, the timer starts. If no other drives are installed, the drive is con-
figured after a delay of two minutes. If you install another drive before two minutes have elapsed, the timer
is restarted.
• If you install a drive during RAID reconstruction or verification, the new drive will not be configured until
the operation completes.
Removing a 2.5-inch Drive
1. Remove the bezel. See Removing the Bezel on page 3.
2. Press the release button (callout 1 in Figure 8). The drive latch opens and the drive emerges partway from
the array (callout 2).
3. Pull the drive out by the handle until it is free of the drive bay (callout 3).
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Hardware Owner's Manual 2 Maintaining Drives
Figure 8: Removing a 2.5-Inch Drive
Installing a 2.5-inch Drive
The 2.5-inch drives are installed vertically, with the drive release latch on the top and the drive label on the
bottom.
1. Wear electrostatic protection when handling a drive. See "Protecting Hardware " on page 2.
2. Open the drive release latch.
3. Hold the drive by the carrier and slide the drive most of the way into a slot (callout 1 in Figure 9).
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Hardware Owner's Manual 2 Maintaining Drives
4. Push the drive completely into the slot (callout 2). The drive handle will begin to close onto the drive (callout
3).
5. Push in the handle until you hear a click (callout 4).
Figure 9: Installing a 2.5-inch Drive
Verify that the new drive is operational by examining the LEDs on the front panel, as described in Interpreting
Drive LEDs on page 8. In addition, examine the GUI Member Disks window and the CLI member select show
disks command output.
Removing a 3.5-inch Drive
1. Remove the bezel. See Removing the Bezel on page 3.
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2. Press the release button (callout 1 in Figure 10). The drive latch opens and the drive emerges partway from
the array (callout 2).
3. Pull the drive out by the handle until it is free of the drive bay (callout 3).
Figure 10: Removing a 3.5-Inch Drive
Installing a 3.5-inch Drive
The 3.5-inch drives are installed horizontally, with the drive release latch to the left and the drive label to the
right.
1. Wear electrostatic protection when handling a drive. See "Protecting Hardware " on page 2.
2. Open the drive release latch.
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Hardware Owner's Manual 2 Maintaining Drives
3. Hold the drive by the carrier and slide the drive most of the way into a slot (callout 1 in Figure 11).
4. Push the drive completely into the slot (callout 2). The drive handle will begin to close onto the drive (callout
3).
5. Push in the handle until you hear a click (callout 4).
Figure 11: Installing a 3.5-inch Drive
Verify that the new drive is operational by examining the LEDs on the front panel, as described in Interpreting
Drive LEDs on page 8. In addition, examine the GUI Member Disks window and the CLI member select show
disks command output.
Removing a Drive Blank
Warning: To maintain proper system cooling, all empty drive bays must have drive blanks installed.
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Hardware Owner's Manual 2 Maintaining Drives
1. Remove the bezel. See Removing the Bezel on page 3.
2. Press the release tab and slide the drive blank out until it is free of the drive bay. See Figure 12 or Figure 13.
Figure 12: Removing and Installing a 3.5-Inch Hard-Drive Blank
Figure 13: Removing and Installing a 2.5-Inch Hard-Drive Blank
Item Description
1 Drive blank
2 Release tab
Installing a Drive Blank
1. Remove the bezel. See Removing the Bezel on page 3.
2. Insert the drive blank into the drive bay until the blank is fully seated.
3. Attach the bezel.
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