OnStream SC30 User manual

OnStream SC30/SC50
Digital Tape Drive
Installation Guide
Hardware and Software Installation Guide
Document number: 3122 255 5032 1
SCSIInstallGuide.book Page 1 Tuesday, January 19, 1999 1:04 PM

Reproduction in whole or in part is prohibited without the written consent of the copyright
owner. The information presented in this document does not form part of any quotation or
contract, is believed to be accurate and reliable and may be changed without notice. No
guarantee as to its accuracy or completenessisgivenorimplied. OnStream Inc.does not assume
liability for any consequences resulting from its use or misuse. Specifications and availability
of goods mentioned in it are subject to change without notice. Publication thereof does not
convey nor imply any licence under patent or other industrial or intellectual property rights.
All trademarks are hereby acknowledged.
Revision date: January 19, 1999
©1999 OnStream, Inc. All rights reserved.
SCSIInstallGuide.book Page 2 Tuesday, January 19, 1999 1:04 PM

Table of Contents i
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Scope of this Installation Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 2
Online User Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Items Needed for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Other Necessary Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Your OnStream SC30/SC50 Digital Tape Drive . . . . . . . . . . . . . 5
Installing your OnStream SC30/SC50
Digital Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting the SCSI ID Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Securing your OnStream SC30/SC50 Digital Tape Drive
in your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing your Server Backup Software . . . . . . . . . . . . . . . . . . 16
Installing OnStream Echo for your Workstation . . . . . . . . . . . . 16
Using OnStream ADR Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . 18
Inserting an OnStream ADR Cartridge into the Drive . . . . . . . . 18
Removing a Cartridge from the Drive . . . . . . . . . . . . . . . . . . . . 19
How to use OnStream ADR Cartridges. . . . . . . . . . . . . . . . . . . 19
Taking Care of your OnStream Digital
Tape Drive & OnStream ADR Cartridges. . . . . . . . . . . . . . . . . . . 20
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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ii Installation Guide
OnStream Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
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Introduction 1
Introduction
Congratulations on your selection of a new OnStream™ SCSI Digital Tape
Drive. At 30GB or 50 GB capacities, you can back up the hard disks of most PC
servers or workstations on a single cartridge.
We have partnered with leading backup software companies in order to provide
you with virtually effortless management and protection of your critical
information. Whether you’re a small /medium sized business, managing a
departmental server, or a high-performance desktop user, we have a complete,
dependable data protection solution with the performance, reliability, and pricing
necessary to meet the most demanding storage needs.
For your Windows NT™ server needs, the OnStream Digital Tape Drive is
compatible with ARCserve®IT™ from Computer Associates and Backup
Exec™ from Seagate Software. Included with your Digital Tape Drive is the
innovative OnStream Echo™ software for workstations which enables gigabytes
of extra “drag-and-drop” storage, completely automatic daily backup, and
effortless organization of files on removable media.
OnStream's Digital Tape Drives deliver a unique level of reliability for your
mission-critical installations through ADR™ technology. This technological
breakthrough delivers exceptional transfer rates and data reliability while
maximizing media life and minimizing audible noise. Your OnStream Digital
Tape Drive gives you the unique blend of capacity, performance, reliability,
value, and convenience needed to handle your ever-growing storage
requirements.

The SC50 can read and write both 30 GB and 50 GB ADR cartridges. The SC30
uses 30 GB ADR cartridges only.
* Assuming a compression ratio of 1:2
SCSIInstallGuide.book Page 1 Tuesday, January 19, 1999 1:04 PM

2 Installation Guide
Scope of this Installation Guide
This Installation Guide takes you through the process of installing your
OnStream SC30/SC50 Digital Tape Drive and Echo software in detail. If you
have installed a SCSI hard drive or CD drive in your computer before, much of
the material presented in this guide may be familiar to you. Important information
that you should pay attention to, regardless of your level of experience, is
indicated by this symbol:
Note:
If you have not previously installed a SCSI hard drive or CD drive in
your computer, you should carefully read and follow all of the instructions
presented in this guide to make sure that you install your OnStream SC30/
SC50 Digital Tape Drive properly.
By following the instructions presented in this guide, you will learn how to:
T
Locate all of the items needed to install your OnStream SC30/SC50 Digital Tape
Drive and software
T
Set the SCSI ID jumper on your OnStream SC30/SC50 Digital Tape Drive
T
Install your OnStream SC30/SC50 Digital Tape Drive in your server or
workstation
T
Install your server backup software or OnStream Echo workstation software
Online User Guides
A complete software user guide is supplied in Adobe®Acrobat™ (PDF) format
on the Installation CD-ROM. If you need more information while installing or
using the drive or software, refer to the appropriate user guide.
To access the user guides on the CD-ROM:
1. Insert the OnStream Installation CD-ROM into your computer’s CD drive.
2. When the OnStream CD Setup program starts, click Read Online User Guides.
Note: If the OnStream CD Setup program does not start automatically, click
the Start button on your Windows Taskbar, click Run, type
d:
\setup.exe,
replacing
d: with the letter assigned to your CD-ROM drive, and click OK.
3. Select the document you want to view or print.

Documents on CD-ROM require Acrobat™ Reader to view and print. If you do
not have Acrobat Reader installed on you computer, the OnStream CD Setup
program automatically installs it for you.
¯
SCSIInstallGuide.book Page 2 Tuesday, January 19, 1999 1:04 PM

Introduction 3
About the Getting Started Guide
The printed Getting Started Guide takes you through the process of installing
your OnStream SC30/SC50 Digital Tape Drive and Echo software and also
includes basic software operating instructions. In mostcases, this guideprovides
all the information necessary to install and use your OnStream Digital Tape
Drive. The Getting Started Guide does not, however, provide detailed
explanations of the installation process. Use this Installation Guide instead when
you need a complete, detailed explanation of any installation issue.
About the OnStream Echo™Software User Guide
The OnStream Echo™ software User Guide is included as a separate Adobe
Acrobat file on the OnStream SC30/SC50 Installation CD-ROM.
Items Needed for Installation
Make sure you have all the items shown in Figure 1.
Figure 1: Contents of OnStream SC30/SC50 package
Note:
OnStream has taken every precaution to ensure that your OnStream
SC30/SC50 Digital Tape Drive is packaged to prevent any damage during
shipment and handling. If you do find that the contents are damaged in any
way, contact your supplier immediately.
¯
Installation CD-ROM
OnStream SC30/SC50 Digital Tape Drive
4 mounting screws
Power splitter
Getting Started
Guide
Spacer Rails
SCSI Cable
2 SCSI ID jumpers
OnStream ADR
Cartridge
(sold separately)
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4 Installation Guide
Please keep the box and packingmaterialfrom your OnStream SC30/SC50 drive.
Should you need to return the drive for service or repair, use the original
packaging. OnStream cannot accept responsibility for damage that occurs during
shipment. The original packaging is the safest way to make sure that the drive is
delivered undamaged.
Other Necessary Items
T
Medium phillips screwdriver
T
Your computer user’s guide (optional)
Figure 2: Tools needed for installation
System Requirements
Before installing your OnStream SC30/SC50 Digital Tape Drive and Echo
software, make sure your computer meets these minimum requirements:

486 or Pentium®processor*

Microsoft®Windows 95, Windows 98, or Windows NT™

A CD-ROM, CD-R, CD-RW, or DVD drive

At least 32 MB of RAM (Random Access Memory)

An empty 5¼-inch drive bay

SCSI controller card**

50 MB of free hard drive space for OnStream Echo software (Other supplier’s
software may have different space requirements.)
*To play high bit-rate streaming video, a 200MHz or faster Pentium®processor
is recommended.
**If your computer does not have a SCSI controller card, you must install one
before continuing. Contact your computer supplier for information.
Precautions
Your OnStream SC30/SC50 DigitalTape Drive is a precision electromechanical
device. Like all computer equipment, it requires reasonable care in its installation
and use.
T
Read this Installation Guide carefully and keep it for future reference.
T
Before you install your OnStream SC30/SC50 Digital Tape Drive, make sure it
is not exposed to excessive heat, strong electromagnetic fields generated by
devices such as microwave ovens, or placed near high current electrical devices.
T
Keep the drive in its anti-static bag to avoid dust contamination and static
damage before it is installed.
¯
¯
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Introduction 5
T
Do not spill any liquids on your OnStream SC30/SC50 Digital Tape Drive.
T
Attempting to remove the cabinet from your OnStream SC30/SC50 Digital Tape
Drive voids your warranty.
T
Do not drop, jolt, or expose your OnStream SC30/SC50 Digital Tape Drive to
excessive force.
T
Installing your OnStream SC30/SC50 Digital Tape Drive requires that you
remove the cover from your computer when indicated. Before removing the
cover from your computer, make absolutely certain that the computer and all
peripherals (e.g. a printer) are all turned off and unplugged at the wall outlet.
Caution!
Unplug your computer and all attached devices when instructed.
T
Static electricity can destroy sensitive electronic devices. Your OnStream SC30/
SC50 Digital Tape Drive is sealed, and upon being correctly installed in your
computer, is grounded to prevent damage from static electricity. Do not touch
any of the components inside the drive. Handle your OnStream SC30/SC50
Digital Tape Drive using the anti-static bag in which is it packed as much as
possible.
Attention!
Observe precautions for handling static-sensitive devices.
Your OnStream SC30/SC50 Digital Tape Drive
This section describes the front and rear panel layouts of your OnStream SC30/
SC50 Digital Tape Drive.
Front panel
The front panel of your OnStream SC30/SC50 Digital Tape Drive is shown in
Figure 3.
Figure 3: OnStream SC30/SC50 front panel
2
31
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6 Installation Guide
1. ADR cartridge slot
2. Cartridge eject button
3. Drive activity indicator:

Solid green: Read/write in progress

Slow flash: Reposition in progress

Fast flash: Error condition. May be self-correcting.
Rear panel
The rear panel of your OnStream SC30/SC50 Digital Tape Drive is shown in
Figure 4.
Figure 4: OnStream SC30/SC50 rear panel
1. Power connector: Connects to a power cable inside your computer.
2. SCSI ID pins: There are four sets of jumpers that select the SCSI ID and
termination for your OnStream SC30/SC50 Digital Tape Drive.
3. SCSI Connector: This is the connector through which your computer
communicates with and transfers data to and from your OnStream SC30/SC50
Digital Tape Drive. Connects to a SCSI cable inside your computer.
49
50
1
2124T5GG12
Power Host interface
12 3
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Installing your OnStream SC30/SC50 Digital Tape Drive 7
Installing your OnStream SC30/SC50
Digital Tape Drive
Your new OnStream SC30/SC50DigitalTapeDriveisnot difficulttoinstall.Just
follow the instructions in this section.
Setting the SCSI ID Jumper
Each device on a SCSI cable, commonly called a SCSI Chain, must have its own
SCSI ID number. The SCSI controller typically uses SCSI ID 7, while the other
SCSI devices use any of the remaining IDs. Your OnStream Digital Tape Drive
can use SCSI IDs 0 through 7. The last device on the SCSI chain also requires
termination.
Your OnStream Digital Tape Drive is set at the factory to SCSI ID 4 with the
termination jumper on. This SCSI ID is commonly used for tape devices and
should work in most installations. If the factory settings are appropriate for your
installation, skip this section.
If another device on your computer’s SCSI Chain is already using ID 4, you must
select an unused SCSI ID for your OnStream Digital Tape Drive. If your
OnStream Digital Tape Drive is not the lastdevice on the SCSI chain, remove the
termination jumper.
To select a different SCSI ID, follow these steps:
1. Choose a SCSI ID number not used by any other device on your computer’s
SCSI Chain for your OnStream Digital Tape Drive.
2. Locate the SCSI ID jumper pins on the back panel of your OnStream Digital
Tape Drive as shown in Figure 5.
Figure 5: SCSI ID jumper pins on the back panel of your OnStream Digital Tape Drive
¯
49
50
1
2124T5GG12
Power Host interface
SCSI ID Jumpers
SCSIInstallGuide.book Page 7 Tuesday, January 19, 1999 1:04 PM

8 Installation Guide
3. Push the jumper(s) onto the necessary pins to set your OnStream Digital Tape
Drive to use the selected SCSI ID.

The table below shows how to set the jumpers to select the necessary SCSI ID.
The examples are all shown without the termination jumper.
Notes:
X = jumper,
– = no jumper
* Remove the jumper from the Termination pins if your OnStream Digital Tape
Drive is not the last or only device on the SCSI chain.
** SCSI ID 4 is the factory default setting.
*** SCSI ID 7 is usually reserved for the SCSI controller card.
Installing the Hardware
Now that you have set the SCSI ID, you can install your OnStream Digital Tape
Drive. In this section, you will:
T
Install your OnStream Digital Tape Drive drive in an empty 5¼-inch drive bay
T
Connect the SCSI and power cables
T
Secure your OnStream Digital Tape Drive in its bay
To install your OnStream SC30/SC50 Digital Tape Drive, follow these steps:
1. Shut down Windows.
SCSI ID Example Pin numbers
124T
0–––
*
1X––
*
2–X–
*
3XX–*
4
** ––X
*
5X–X
*
6–XX
*
7
*** XXX
*
¯
SCSIInstallGuide.book Page 8 Tuesday, January 19, 1999 1:04 PM

Installing your OnStream SC30/SC50 Digital Tape Drive 9
2. Turn OFF your computer.
3. UNPLUG your computer power cable from the wall outlet. UNPLUG the
power cable for all attached devices, such as a printer, from the wall outlet as
well.
Figure 6: Unplug your computer and all attached devices!
Caution!
Unplug your computer and all attached devices before performing
the next step!
SCSIInstallGuide.book Page 9 Tuesday, January 19, 1999 1:04 PM

10 Installation Guide
4. Remove your computer’s cover as described in your computer user’s manual.
Figure 7: Remove your computer’s cover

The wide variety of computer cabinets makes it impossible to describe in detail
the process of removing your specific computer cover. Refer to your computer
user’s guide for detailed instructions.
5. Remove the cover from an empty 5¼-inch drive bay as described in your
computer user’s manual.
SCSIInstallGuide.book Page 10 Tuesday, January 19, 1999 1:04 PM

Installing your OnStream SC30/SC50 Digital Tape Drive 11
6. To help you with the vertical alignment of your OnStream Digital Tape Drive,
two spacer rails are included. If desired, attach the spacer rails by sliding them
onto the bottom left and right edges as shown in Figure 8.
Figure 8: Slide spacer rails onto bottom of drive (optional)
7. Slide your OnStream SC30/SC50 Digital Tape Drive into the empty drive bay as
shown in Figure 9. You can mount your OnStream SC30/SC50 Digital Tape
Drive horizontally or vertically as necessary.
Figure 9: Slide your OnStream SC30/SC50 Digital Tape Drive into an empty drive bay.
Detail view
Spacer rail
installed
Bottom of drive
Remove drive bay
cover
Slide drive into
empty bay
SCSIInstallGuide.book Page 11 Tuesday, January 19, 1999 1:04 PM

12 Installation Guide
Connecting the Cables
Connect the power and SCSI cables to your OnStream Digital Tape Drive before
securing it in the drive bay. You may need to slide the drive to the front or back
of the drive bay to connect the cables.
Connecting the Power Cable
1. Locate a spare power connector inside your computer. If you are having diffi-
culty locating a power connector, find your computer’s power supply and follow
the bundle of wires that come out of it. Your OnStream Digital Tape Drive
requires a small power connector like the one shown in Figure 10.
Figure 10: Power connector required for your OnStream Digital Tape Drive

Power connectors have 4-pins, are usually white plastic, and have two black
wires, one red wire, and one yellow wire.
2. Connect the power cable to the power connector on the back of your OnStream
Digital Tape Drive as shown in Figure 12.
Using the Power Splitter Cable
If there is no free power connector in your computer or if the free power
connector in your computer does not fit the connector on the back of your
OnStream Digital Tape Drive, use the supplied power splitter cable.
1. Locate a spare power connector in your computer or disconnect the power con-
nector from another device, such as a CD-ROM drive.
2. Connect the supplied power splitter cable to the power connector.
¯
SCSIInstallGuide.book Page 12 Tuesday, January 19, 1999 1:04 PM

Installing your OnStream SC30/SC50 Digital Tape Drive 13
3. Connect the larger connector on the splitter cable to the device from which
you just removed the computer power cable (if applicable).
Figure 11: Connecting the power splitter cable
4. Connect the smaller connector on the splitter cable to the power connector on
the back of your OnStream Digital Tape Drive as shown in Figure 12.
Connecting the SCSI Cable
The SCSI cable is a ribbon cable (wide and flat), usually gray, with a colored
stripe on one edge. The easiest way to locate a SCSI cable in your computer is to
look for the cable attached to your SCSI controller.

Your computer user’s guide should show you exactly where the SCSI controller
is located in your computer. If you are installing a new SCSI controller for your
OnStream Digital Tape Drive, do so now.
Power cable in
your computer
Connect to
your OnStream
drive
Connect to CD-ROM
or other device
(only if necessary)
SCSIInstallGuide.book Page 13 Tuesday, January 19, 1999 1:04 PM

14 Installation Guide
1. Locate the SCSI cable included with your OnStream Digital Tape Drive.
Figure 12: Attach power and SCSI cables to drive
2. Connect one end of the SCSI cable to your SCSI controller, aligning the color
stripe on the cable with Pin 1 on the controller connector.
3. Connect the SCSI cable’s other connector to the SCSI connector on the back
of your OnStream Digital Tape Drive as shown in Figure 12.

Make sure that the SCSI cable’s color stripe is aligned with Pin 1 on your
OnStream Digital Tape Drive as shown in Figure 12.
49
50 1 21 2 4 T5 G G 12
Power Host interface
Colored stripe
lines up with
pin 1
Pin 1
SCSI cable
Power connector
SCSI connector
Power connector
SCSIInstallGuide.book Page 14 Tuesday, January 19, 1999 1:04 PM

Installing your OnStream SC30/SC50 Digital Tape Drive 15
Securing your OnStream SC30/SC50 Digital Tape Drive
in your Computer
1. Secure your OnStream SC30/SC50 Digital Tape Drive to the drive bay with the
four screws supplied as shown in Figure 13. Use two screws on either side of
the drive.
Figure 13: Securing your OnStream Digital Tape Drive in its drive bay
Caution!
Use only the screws supplied with your OnStream SC30/SC50
Digital Tape Drive. Other screws may be too long and could damage your
new drive. Do not overtighten the screws.
2. Replace your computer’s cover.
3. Plug in your computer and any other devices you unplugged earlier.
4. Fill out and mail the Product Registration Card. Doing so extends your limited
warranty for an extra year and ensures that you receive product update
announcements and other useful information.
¯
Use the supplied
screwsonlytosecure
the drive
SCSIInstallGuide.book Page 15 Tuesday, January 19, 1999 1:04 PM

16 Installation Guide
Installing the Software
Your OnStream SC30/SC50 Digital Tape Drive is almost ready to use. Just
follow the server or workstation software installation instructions below.
Installing your Server Backup Software
If youinstalled yourOnStreamSC30/SC50 DigitalTape Driveonaserver, install
your server backup software and skip to the next section. Refer to your server
backup software user documentation for complete installation instructions.
Installing OnStream Echo for your Workstation
If you installed your OnStream Digital Tape Drive on a workstation, all you have
to do is install the OnStream Echo software.
To install the OnStream Echo software, follow these steps:
1. Turn ON your computer and allow it to boot.
2. When your computer starts, Windows may detect that new hardware, your
OnStream SC30/SC50 Digital Tape Drive, has been installed. If this happens,
you will see a dialog box like the one shown below. Press Cancel and continue
to the next step.
Figure 14: Windows New Hardware Found dialog box: Press Cancel

OnStream Echo installs the driver for your OnStream SC30/SC50 Digital Tape
Drive later.
3. Insert the OnStream Installation CD-ROM into your CD drive. The OnStream
CD Setup program starts automatically.
¯
Press Cancel if
you see this
dialog box
SCSIInstallGuide.book Page 16 Tuesday, January 19, 1999 1:04 PM