ooma Linx User instructions

Setting Up Your Ooma Linx
The Ooma Linx is the perfect accessory to expand your home telephone setup. With the Linx
device, you have the flexibility to hook up a telephone, fax machine or other telephony device
anywhere in your house where you have an available power socket. Set up is quick and easy –
you’ll be up and running in just minutes.
1. What’s in the box?
2. What do I need to use my Linx device?
3. How do I set up my Ooma Linx?
4. What kinds of devices can I plug in to my Ooma Linx?
5. What are the advantages of using an Ooma Linx?
6. What Ooma features can I use with the Linx device?
7. How can I configure the Linx device for a fax machine?
What’s in the box?
Your box should contain an Ooma Linx device and a Quick Start Guide.
What do I need to use my Linx device?
You need an Ooma Telo Base Station or Phone Genie that has been installed and is functioning
properly. You will also need a phone cord to connect the Linx to the telephone or telephony
device you want to use.
How do I set up my Ooma Linx?
To get started, plug the Linx device in to a power outlet close to your Telo Base Station or Phone
Genie. Press and hold the Page button for three seconds to initiate registration mode. The PAGE
button is either on the back or the top-right corner of the Telo Base Station or Phone Genie,

depending on which version of the device you have (see below):
The Linx will detect the Telo Base Station or Phone Genie and automatically pair. The system
status indicator on the Linx will turn blue when the registration process is complete. If you see
the system status indicator alternate between blue and orange, the Linx is downloading a
software update. Do not unplug the Linx when it is updating its software.
After the system status indicator has turned solid blue, you can now unplug the Linx device and
move it anywhere in your home. Plug a telephone, fax machine or other telephony device into
the phone jack on the bottom of the Linx and pick up the telephone. If you hear the musical
Ooma dial tone, your setup is complete.
What kinds of devices can I plug in to my Ooma Linx?
Any standard telephone or telephony device such as a fax machine should be compatible with the
Ooma Linx.
What are the advantages of using an Ooma Linx?
The Ooma Linx allows you to extend Ooma service to any room in your home. By using an
Ooma Linx, you will save the cost and hassle of rewiring your home and you will gain the
convenience and flexibility of a telephone extension that can be easily moved anywhere.
What Ooma features can I use with the Linx device?
You can access most standard calling features from the Ooma Linx, including making and
receiving calls, joining existing calls, call-waiting, caller-ID, and 911 calling.
Ooma Premier subscribers can also take advantage of the Instant Second Line, virtual phone
numbers, private devices and more.
How can I configure the Linx device for a fax machine?
You don’t have to change your configuration when you’re faxing. Ooma will detect when you
are trying to send a fax and will adjust the settings accordingly.

Setup Troubleshooting
Most of the time, setting up your Ooma Telo Base Station or Phone Genie is a quick and painless
process. Every so often, though, something comes up that’s a little bit outside of the norm.
Before you panic, take a moment to see if your situation is addressed here!
Reference: If you still find yourself having trouble after browsing through this Setup
Troubleshooting FAQ, please contact our Customer Care Team for further assistance.
1. What do I do if my computer is currently plugged directly into my modem?
1. a. Connect Ooma Telo Base Station or Phone Genie to your modem:
2. b. Connect Ooma Telo Base Station or Phone Genie to your computer:
2. What do I do if I want to put my Ooma Telo Base Station or Phone Genie somewhere
that’s not near my modem or router?
1. If your home is not wired with Ethernet connections in each room
3. I don’t hear a dialtone when I pick up the phone
4. The Ooma light on my Telo Base Station or Phone Genie is blinking red
5. The Ooma symbol and/or buttons on top of my Ooma Telo Base Station or Phone Genie
do not light up
6. The 1 and 2 buttons on my Ooma Telo Base Station or Phone Genie are lit blue
7. The Trash and Message buttons on my Ooma Telo Base Station or Phone Genie are lit
blue
8. The Play and Fast forward keys are lit blue
9. Incoming calls do not cause your phone to ring
10. My voice quality is poor
What do I do if my computer is currently plugged directly
into my modem?
The Ooma Telo Base Station or Phone Genie can function as a router, enabling your computer to
access the Internet through the device. You’ll be able to set up your system by following the
instructions in Option 2A in the Quick Start Guide. Wherever the instructions refer to your
“router”, substitute the word “computer”. So, your version of these instructions will be to:
a. Connect Ooma Telo Base Station or Phone Genie to your modem:
Using the Ethernet cable provided, connect the TO INTERNET port of Ooma Telo Base Station
or Phone Genie to the Ethernet port on your modem.
b. Connect Ooma Telo Base Station or Phone Genie to your computer:

Unplug the Ethernet cable from your modem and plug it into the HOME NETWORK port. The
other end of this cable should be connected to the ethernet port on your computer.
What do I do if I want to put my Ooma Telo Base Station or
Phone Genie somewhere that’s not near my modem or
router?
Sometimes a household’s Internet is set up in such a way that it would be inconvenient to put
your Ooma Telo Base Station or Phone Genie in the same place as your modem or router.
Fortunately, Telo Base Station or Phone Genie setup options are flexible, allowing you to put
your Ooma Telo Base Station or Phone Genie in a location that’s right for your household: If
your home is wired with Ethernet connections in multiple rooms (you can plug an Ethernet cable
into a wall jack and get Internet), you can hook your Ooma Telo Base Station or Phone Genie up
in any Internet-connected room. Simply follow Option 2B in the Quick Start Guide and
remember that the connection from the Telo Base Station or Phone Genie to your router will
actually be a connection from your Telo Base Station or Phone Genie to the Ethernet jack in your
wall.
If your home is not wired with Ethernet connections in each room
If your home is not wired with Ethernet connections in each room, there’s still a way to put your
Ooma Telo Base Station or Phone Genie in exactly the location you’d love to have it! In order to
accomplish this, you may need to use a HomePlug setup in order to use your Ooma Telo Base
Station or Phone Genie.
Reference: For more information about setting up your Ooma Telo Base Station or Phone Genie
with HomePlug, you may wish to review the Using HomePlug with Ooma article.
I don’t hear a dialtone when I pick up the phone
If you don’t hear a dialtone when you pick up the phone, the color of your Ooma logo. If it is
flashing red, that means your Ooma is not working yet. Please continue reading below for
additional troubleshooting information.
If your Ooma logo is a solid blue color, your Ooma service is up, but you may have hooked up
your telephone incorrectly. Check to make sure that your phone is correctly plugged into the
PHONE port on the back of your Ooma Telo Base Station or Phone Genie.
The Ooma light on my Telo Base Station or Phone Genie is
blinking red
The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when
the device is not able to connect to the Ooma service. This may happen upon first use if the

device has not been activated properly. If the device has functioned in the past, the flashing red
logo usually means that an interruption in your Internet service may have broken the device’s
connection to Ooma servers. Verify that your Internet connection is functioning properly. Try
rebooting your modem, router and/or Ooma Telo Base Station or Phone Genie to see if the
network connection recovers.
The Ooma symbol and/or buttons on top of my Ooma Telo
Base Station or Phone Genie do not light up
Your first step in troubleshooting this problem should be to check whether you have turned your
system’s brightness level to “off”. You can do this by locating the brightness symbol on your
Ooma Telo Base Station or Phone Genie system and touching it to determine whether the
system’s lights turn on.
The lights on your Ooma Telo Base Station or Phone Genie system will not turn on if the system
is not plugged in properly. Please take a moment to ensure that the power cable is securely
connected to the POWER port on your Ooma Telo Base Station or Phone Genie, and that it is
plugged into an active wall socket. If the Ooma Telo Base Station or Phone Genie is connected
to a power strip, verify that the power strip is turned on.
The 1 and 2 buttons on my Ooma Telo Base Station or
Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base
Station or Phone Genie system is not able to connect to the Ooma Network. You should check
whether your Internet connection is working by connecting your home computer to the
&&HOME NETWORK** port of your Ooma Telo Base Station or Phone Genie and verifying
that you can use your web browser to connect to http://www.ooma.com and
https://my.ooma.com. If you have verified that your Internet connection is working properly, you
may need to contact our Customer Care Team for further troubleshooting steps.
The Trash and Message buttons on my Ooma Telo Base
Station or Phone Genie are lit blue
If your Ooma device is offline and these lights are turned on, it means that your Ooma Telo Base
Station or Phone Genie can’t connect to the Internet. Your first step should be to review the setup
diagram in the Quick Start Guide that best matches the setup in your house. Make sure that
everything is properly connected and plugged into the appropriate place. If everything is set up
correctly, the small green light on the TO INTERNET port should be lit up. If you have ensuerd
that your Ooma Telo Base Station or Phone Genie is hooked up properly, you may need to
reboot any network devices, such as modems and routers, that your Ooma Telo Base Station or
Phone Genie is connected to on your home network.

The Play and Fast forward keys are lit blue
You should only experience this if you have chosen the option to use your Ooma with a landline
backup. When your Ooma device is offline and the Play and Fast forward buttons are turned on,
it means that your Ooma Telo Base Station or Phone Genie cannot detect a phone line connected
the the system. You can still pick up the phone and make calls, but you’ll be doing so through
your landline. Check that your WALL port is plugged into a working phone jack.
Note: Ooma Telo Base Station or Phone Genie devices manufactured after April 2011 no longer
support landline integration and do not have a WALL port.
Incoming calls do not cause your phone to ring
There are several reasons that incoming calls may not cause your phone to ring. Here are some of
the most common reasons why your phone might not ring:
•The ringer on your phone is turned off. You may need to consult the manufacturer’s
instructions for help with turning the ringer back on.
•You have activated the Do not Disturb feature. If this is the case, the Envelope key will
be a solid orange color on your Ooma Telo Base Station or Phone Genie, and all new
calls will go to directly to voicemail. In order to deactivate this feature, hold the Envelope
key for three seconds.
•Your phone is not properly plugged into your Ooma Telo Base Station or Phone Genie.
Check to make sure that there is a phone securely plugged into the PHONE jack of your
Telo Base Station or Phone Genie, or that any Ooma handsets you own are properly
registered.
•You have enabled the Call Forwarding feature, and all incoming calls are being
redirected to another phone number. You can learn how to turn Call Forwarding off by
visiting our Knowledgebase FAQ.
My voice quality is poor
The Ooma PureVoice™ HD technology built into the Ooma Telo Base Station or Phone Genie
includes sophisticated algorithms to deliver the best voice quality your Internet connection can
support. In order to obtain the best voice quality results, Ooma recommends that you connect
your Telo Base Station or Phone Genie system between your modem and router. If you’ve
already connected your Telo Base Station or Phone Genie in this manner and you are still
experiencing poor voice quality, please read more about Improving Quality of Service (QoS).

Troubleshooting Voice Quality
One of the core strengths of Ooma is its Quality of Service (QoS) feature, which can greatly
enhance overall voice quality under congested network conditions. For example, if you are on an
Ooma phone call and decide to engage in several bandwidth-intensive tasks (such as batch
uploads of images, sending a large email attachment, or streaming video online), the person on
the other end of the phone call may complain about call quality. Such complaints may include
mention of voice drop outs, and choppy or garlbled audio. With QoS enabled, your voice will
sound clear even under congested network conditions.
If you hear static on the line, you should check to see if the static is coming from your phone.
Try plugging a different phone into your Ooma device to see if the static persists.
If you’re a landline customer and the static is present on ALL phones, try plugging your phone
directly into the jack to see if the static is coming from the landline, itself.
Note: Ooma units that were manufactured after April, 2011 do not have the functionality to
connect to a landline.
Please keep in mind that there are certain locations where your Ooma device will function best
within your network. If possible, install your Ooma device between the Cable or DSL modem,
and the router or computers in the house, as described in your Quick Start Guide as Advanced
Setup option A. This allows the Ooma device to prioritize your phone calls over computer data
transfers and large file downloads (such as .mp3 or video files) to ensure the best possible voice
quality.
If you are unable to resolve your problems by following these troubleshooting steps, you may
contact our Customer Care team seven days a week.
Ooma Wireless Adapter FAQ
If you’ve ever wanted to move your Ooma Telo Base Station or Phone Genie away from your
modem or router so that it is in a more convenient location, then the Ooma Wireless Adapter is
perfect for you. Simply set it up to work with your wireless network, and you’ll have the
freedom to move your Telo Base Station or Phone Genie anywhere you want.
1. What is the Ooma Wireless Adapter? How does it work?
2. Where do I buy the wireless adapter?
3. How do I set up my Ooma Wireless Adapter?
4. Do I need a computer to set up my wireless adapter? Yes
5. How far away from my router can I place my Ooma Telo Base Station or Phone Genie?
6. What kind of call quality can I expect with the Ooma Wireless Adapter?

7. Which wireless standards does the Ooma Wireless Adapter support?
8. Which wireless band does the Ooma Wireless Adapter run on?
9. Do you have a list of supported routers?
10. What if my home Internet connection is password protected?
11. What security and encryption protocols does the Ooma Wireless Adapter support?
12. What do I do if my Ooma Telo Base Station or Phone Genie doesn’t receive a signal after
I’ve set it up?
13. Can I set up the Ooma Wireless Adapter with my 3G or 4G hotspot?
14. Can I set up my Ooma Wireless Adapter to remember more than one Wi-Fi network?
15. Can I use my Ooma Telo Base Station or Phone Genie as a wireless bridge?
16. Can I use the Ooma Wireless Adapter and the Ooma Bluetooth Adapter at the same time?
What is the Ooma Wireless Adapter? How does it work?
The Ooma Wireless Adapter allows your Ooma Telo Base Station or Phone Genie to connect to
the Internet using your Wi-Fi network instead of a cable. The wireless adapter is perfect if you
want to set up your Telo Base Station or Phone Genie in a part of your home that doesn’t have a
wired Internet connection. The adapter may be right for you if:
•Your modem or router is in an inconvenient location (basement, wiring closet, etc)
•You only have access to Wi-Fi (dorm rooms, apartments, home offices, etc)
•You travel and want to call for FREE wherever you have Wi-Fi
•You want to use Ooma with 3G and 4G mobile hotspot connections
Where do I buy the wireless adapter?
To learn more about the wireless adapter or to purchase yours now, visit the Add-Ons (make
link) section of My Ooma.
How do I set up my Ooma Wireless Adapter?
To get started setting up your Ooma Wireless Adapter, follow these instructions:
1. Plug the Adapter into the USB port on the back of your Telo Base Station or Phone Genie
2. Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo
Base Station or Phone Genie to a computer
3. Use the computer and open up a browser to setup.ooma.com
4. Click on the Wireless tab on the left side of your screen and follow the directions to
connect the Telo Base Station or Phone Genie to your wireless network
Once your Telo Base Station or Phone Genie has connected to your home Wi-Fi network, you’ve
gone wireless! If you need additional assistance, you can find help in the Quick Start Guide that
came with your device.

Reference: If you are having difficulty connecting to setup.ooma.com, please see our
troubleshooting FAQ.
Do I need a computer to set up my wireless adapter? Yes
Yes. During the initial setup process, you will need your plug your computer into the Ethernet
port of the Ooma Telo Base Station or Phone Genie. After you have set up your Ooma Telo Base
Station or Phone Genie to run on your home Wi-Fi network, you will no longer need a computer
for it to function.
How far away from my router can I place my Ooma Telo
Base Station or Phone Genie?
You can place your Ooma Telo Base Station anywhere in your home that has good Wi-Fi
reception. Please note that the construction of your home –such as brick or cement walls
between your router and your Ooma Telo Base Station or Phone Genie –can affect the quality of
your Wi-Fi signal.
What kind of call quality can I expect with the Ooma
Wireless Adapter?
Thanks to the compression and adaptive redundancy algorithms that make Ooma PureVoice(tm)
HD Technology unique, most customers should notice little or no reduction in call quality when
they set up their system with the wireless adapter.
Which wireless standards does the Ooma Wireless Adapter
support?
The Ooma Wireless Adapter supports networks that run on 802.11b/g/n standards.
Which wireless band does the Ooma Wireless Adapter run
on?
The Ooma Wireless Adapter runs on the 2.4Ghz wireless band.
Do you have a list of supported routers?
Any router that supports the 802.11b/g/n standard should be compatible with the Ooma Wireless
Adapter.

What if my home Internet connection is password
protected?
If you have enabled password protection on your home Wi-Fi connection, you can still use the
Ooma Wireless Adapter. You will be asked to provide the appropriate network name and
password during the setup process.
What security and encryption protocols does the Ooma
Wireless Adapter support?
WEP, WPA, and WPA2 security protocols are supported.
What do I do if my Ooma Telo Base Station or Phone Genie
doesn’t receive a signal after I’ve set it up?
If your Telo Base Station or Phone Genie does not work properly when you’re done setting it up,
you should try the following steps, in order:
•Reboot your Telo Base Station or Phone Genie
•Ensure that your Wireless Adapter is plugged in all the way
•Remove your Wireless Adapter, reboot your Telo Base Station or Phone Genie, and then
re-insert the Wireless Adapter
•Move the Telo Base Station or Phone Genie closer to your router or wireless access point
to make sure it is not out of range
•Verify that your Telo Base Station or Phone Genie works with a hardwired Ethernet
connection to your router and follow the troubleshooting instructions in your Ooma Telo
Base Station or Phone Genie Quick Start Guide if it does not
If none of these steps work, there is additional troubleshooting information in the Wireless
Adapter Quick Start Guide that you may use to resolve the problem.
Can I set up the Ooma Wireless Adapter with my 3G or 4G
hotspot?
Yes. Ooma PureVoice HD(TM) technology is designed to improve voice quality over any type
Internet connection, including 3G and 4G hotspots that operate over a cellular network.
Can I set up my Ooma Wireless Adapter to remember more
than one Wi-Fi network?

Yes! After you set up the Wi-Fi adapter on a new network, your Ooma Telo Base Station or
Phone Genie will remember your settings. Your Telo Base Station or Phone Genie will
automatically connect to any saved wireless networks.
Can I use my Ooma Telo Base Station or Phone Genie as a
wireless bridge?
Yes! Once your Ooma Telo Base Station or Phone Genie is connected to your home Wi-Fi
network, you plug any device into the HOME NETWORK port and it will have access to the
Internet connection through the wireless adapter.
Can I use the Ooma Wireless Adapter and the Ooma
Bluetooth Adapter at the same time?
Yes! You can use the Ooma Wireless Adapter and the Ooma Bluetooth Adapter at the same time
by using a USB hub with your Telo Base Station.