Open Open812L User manual

Copyright
Copyright© 2006 OPEN Networks Pty Ltd. All rights reserved. The content of this manual is subject to change
without notice. The information and messages contained herein are proprietary to OPEN Networks Pty Ltd. No part
of this manual may be translated, transcribed, reproduced, in any form, or by any means without prior written
permission by OPEN Networks Pty Ltd.
Disclaimer
For content and procedures available in this document, OPEN Networks Pty Ltd does not warrant or assume any
legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or
process disclosed.
Release: v.1.4.2
Date Released: September, 2006
U
Us se er r G Gu ui id de e
8
81 12 2L L V Vo oI IP P A AT TA A R Ro ou ut te er r
September 2006

OPEN 812L VoIP ATA Router
User Guide
OPEN Networks Pty Ltd
www.opennw.com
Table of Contents
1. Getting Started.....................................................................................................................3
1.1 Introduction ................................................................................................................... 3
1.2 Main Features & Benefits.............................................................................................. 4
2. Information About the ATA.................................................................................................6
2.1 Important Safety Instructions ........................................................................................ 6
2.2 Package Contents......................................................................................................... 7
2.3 Appearance................................................................................................................... 8
2.3.1 Front Panel Indicators ..................................................................................................................... 8
2.3.2 Rear Panel Indicators ...................................................................................................................... 9
3. Connecting the ATA Router..............................................................................................10
3.1 Single-User Connection Via ADSL.............................................................................. 11
3.2 Single-User Cable Connection.................................................................................... 12
3.3 Single-User Company Network Connection................................................................ 13
3.4 Multiple-Users Connection Via ADSL ......................................................................... 14
4. PC Network Configuration ...............................................................................................15
4.1 Configuring Computers in Windows XP ...................................................................... 15
4.2 Configuring Computers in Windows 2000................................................................... 17
4.3 Configuring Computers In Windows 95/98/ME ........................................................... 19
4.4 Configuring Computers in Windows NT4.0 ................................................................. 21
4.5 Factory Default Settings.............................................................................................. 22
4.5.1 Web Interface (Username and Password) .................................................................................... 22
4.5.2 LAN Device IP Settings ................................................................................................................. 22
4.5.3 DHCP server.................................................................................................................................. 22
4.5.4 LAN and WAN Port Addresses......................................................................................................22
4.6 Configuring with your Web Browser............................................................................ 23
5. Setup via Web Interface ....................................................................................................24
5.1 Network Selection ....................................................................................................... 25
5.2 Voice Service Provider Phone 1 & 2 ........................................................................... 26
6. Basic Configuration...........................................................................................................31
6.1 Status..........................................................................................................................31
6.1.1 Overall Status ................................................................................................................................ 31
6.1.2 LAN Status..................................................................................................................................... 33
6.1.3 DHCP Client Status ....................................................................................................................... 34
6.1.4 PPP Status .................................................................................................................................... 35
6.1.5 TCP Status .................................................................................................................................... 36
6.1.6 System Log.................................................................................................................................... 38
6.1.7 Call Log.......................................................................................................................................... 39
6.2 Configurations............................................................................................................. 40
6.2.1 WAN Configuration........................................................................................................................ 40
6.2.2 LAN & DHCP Configuration........................................................................................................... 44
6.2.3 NAT Configuration ......................................................................................................................... 46
6.2.4 Port Forwarding ............................................................................................................................. 50
6.2.5 Bridge Filtering............................................................................................................................... 53
6.2.6 DNS Configuration......................................................................................................................... 55

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6.2.7 Dynamic DNS ................................................................................................................................ 57
6.2.8 Save Settings / Reboot.................................................................................................................. 58
7. Advanced Configuration ...................................................................................................60
7.1 Advanced VoIP ........................................................................................................... 61
7.1.1 Config ............................................................................................................................................ 61
7.1.2 Service Provider Configuration...................................................................................................... 65
7.1.3 User Profile .................................................................................................................................... 68
7.1.4 FXO Configuration......................................................................................................................... 70
7.1.5 ATA Timer Configuration ............................................................................................................... 72
7.1.6 Ringtone Configuration.................................................................................................................. 74
7.1.7 ATA Miscellaneous Configuration .................................................................................................75
7.1.8 Address Book Configuration.......................................................................................................... 78
7.1.9 Auto-Provisioning........................................................................................................................... 80
7.2 Admin Privileges ......................................................................................................... 81
7.2.1 Route Table ................................................................................................................................... 81
7.2.2 Route Configuration....................................................................................................................... 83
7.2.3 Bridge Timeout .............................................................................................................................. 84
7.2.4 RIP System Wide Configuration .................................................................................................... 85
7.2.5 DMZ Configuration......................................................................................................................... 89
7.2.6 SNTP Configuration....................................................................................................................... 90
7.2.7 Miscellaneous Configuration ......................................................................................................... 91
7.2.8 Admin / Username Password Configuration ................................................................................. 93
7.2.9 Reset to Default ............................................................................................................................. 94
7.2.10 Firmware Update ........................................................................................................................... 95
7.2.11 Auto Update................................................................................................................................... 97
7.2.12 Save / Reboot ................................................................................................................................ 98
8. Log Off..............................................................................................................................100
9. Making Phone Calls.........................................................................................................101
9.1 Internet/VoIP Calls .................................................................................................... 101
9.2 PSTN Calls ............................................................................................................... 101
9.3 VoIP Advanced Call Features ................................................................................... 101
9.3.1 Caller ID....................................................................................................................................... 102
9.3.2 Call-Waiting Caller ID .................................................................................................................. 102
9.3.3 Consultation Hold ........................................................................................................................ 103
9.3.4 Blind Transfer .............................................................................................................................. 104
9.3.5 Attended Transfer........................................................................................................................ 105
9.3.6 3-Way Conferencing.................................................................................................................... 106
9.3.7 Call Waiting.................................................................................................................................. 107
9.3.8 Call Forwarding............................................................................................................................ 108
9.3.9 Call Return................................................................................................................................... 111
9.3.10 IP Dialing ..................................................................................................................................... 112
9.3.11 Speed Dialling for Address Book Entries .................................................................................... 113
10. Troubleshooting...............................................................................................................114
10.1 Problems starting up the router................................................................................. 114
10.2 Problems Connecting to the Internet......................................................................... 114
10.3 Problems with the Telephone Line............................................................................ 114
11. Appendices.......................................................................................................................115
11.1 Dial Plan Quick Reference Guide ............................................................................. 115
11.2 Glossary Table.......................................................................................................... 116

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1. Getting Started
1.1 Introduction
Congratulations on your purchase of the of the OPEN812L VoIP ATA router. The VoIP
Analogue Telephone Adapter (ATA) product is a standard-based communication device that
delivers true, next-generation voice-over-IP (VoIP) terminations to residential homes worldwide.
VoIP is a form of Internet telephony that allows users to make telephone calls through the
Internet. Voice data is sent through a packet-switched network instead of the circuit-switch
transmission. The VoIP system send signals to set up or terminate calls and then make it
possible for people to talk and hear each other online. Internet Telephony employs a variety of
protocols, including RTP for transport of multimedia data and SIP for call signalling and control.
The VoIP ATA connects to your broadband router and your telephone, acting as a go-between
and performing the signal translation that allows your analogue telephone to communicate
through your broadband connection. The VoIP ATA is a mixed-environment adaptor that
interface legacy analogue telephones, fax machines, analogue telephones and other analogue
devices to IP-based technology networks, thereby allowing users and VSPs to protect prior
investments in their analogue telephones, fax machine and speaker phones, and migrate to IP
at their own pace.

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1.2 Main Features & Benefits
Analogue telephone adapters allow customers to convert their Plain Old Telephone Service
(POTS) phone or fax machine into a SIP VoIP phone and begin taking immediate advantage of
low-cost Internet telephony services. Users simply connect their analogue phone into the OPEN
812L VoIP ATA router and the ATA provides both voice and tone to the POTS phone.
The following table is a summary of the features and benefits of the OPEN 812L VoIP ATA
Router.
OPEN812L VoIP ATA Features/Benefits
Hardware Features  2 x FXS
 1 x FXO
 2 x 10/100 Auto MDI/MDIx (10/100Base-T
Ethernet)
Ease-of-
Configuration Provides advanced auto-configuration features like 10/100 auto-
negotiation, auto MDI / MDIX crossover, DHCP, STUN.
Toll-quality voice
performance using
advance QoS
Call in and Call out features
Port priority for VoIP packets from the QoS function
Voice-over-IP call through SIP Proxy
Support incoming and outgoing PSTN calls
IP address calling (peer to peer mode)
3-way IP Conferencing
3-way IP/PSTN Conference call
Call Features
 Call waiting
 Call Hold
 Call Forwarding (No Answer, Busy and All)
 Caller ID
 Call Transfer
Expansive Audio
Support & Protocols G.711U Speech Codec
G.711A Speech Codec
G.726-16/24/32/40 Speech/Audio Codec
G.729A Speech Codec
SIP 2.0
T.38 Fax-over-IP support
Voice Activity Detection
Silence Compression Silence Compression

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Comfort Noise Generation
Echo Cancellation
Setup &
Configuration Automated provisioning (VSP-dependant)
Web-based Configuration
Password Protection
Network Status Static IP
Network Address Translation (NAT)
NAT Traversal with STUN client
NAT with outbound proxy
Port Mapping/Forwarding
NAT Application Level Gateway for popular applications
DHCP Server/Relay/Client
DNS Relay Agent
QoS using Diffserv and Priority Queuing
Single VPN Pass Through for IPSEC, L2TP, PPTP
DMZ Support
PPP Auto Reconnect
Dynamic DNS Support
Web Management Support
FTP Management Support
Transparent bridge support (routing)
Easy Connect
Firewall (NAT-based)
Proven performance and reliability

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2. Information About the ATA
2.1 Important Safety Instructions
WARNING!
BEFORE USING YOUR ATA EQUIPMENT, BASIC SAFETY INSTRUCTIONS SHOULD ALWAYS BE
FOLLOWED TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSON, INCLUDING
THE FOLLOWING:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. When cleaning this product, do not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
4. Do not use this router in high humidity or high temperatures.
5. Do not open or repair the case yourself. If this router is too hot, turn off the power immediately
and have it repaired at a qualified service centre.
6. Avoid using this product and all accessories outdoors.
7. Place this router on a stable surface.
8. Only use the power adaptor that comes with the package. Using a different voltage-rating
adaptor may damage this router.
9. Slots and openings on the sides and top of the device are provided for ventilation. To protect it
from overheating, these openings must not be blocked or covered. The opening should never be
blocked by placing the product on the bed, sofa, rug or other similar surface. This product should
never be placed near or over a radiator or heat register. This product should not be placed in a
built-in installation unless proper ventilation is provided.
10. Do not allow anything sharp to rest on the cables. Do not locate this product where the cord
could be damaged by persons walking on it.
11. Do not overload wall outlet extension cords, as this can result in the risk of fire or electric shock.
12. To reduce the risk of electric shock, do not disassemble this product. Instead, when some repair
work is required, take the unit to the place of purchase. Opening or removing covers on the
router will void the warranty that comes with the product.
13. Unplug this product from the wall outlet and refer servicing to the place of purchase under the
following conditions:
a. When the power supply cord or plug is damaged or frayed;
b. If liquid has been spilled onto the product;
c. If the product has been exposed to rain or water;
d. If the product does not operate normally by following the operating instructions. Adjust
only those controls that are covered by the operating instructions because improper
adjustment of other controls may result in damage and will often require extensive work
by a qualified technician to restore the product to normal operation;
e. If the product has been dropped or damaged;
f. If the product exhibits a distinct change in performance.
SAVE THESE INSTRUCTIONS

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2.2 Package Contents
The OPEN 812L VoIP ATA Router contains the following items:
 OPEN 812L VoIP ATA Router
 User Guide CD
 RJ-11 ADSL/telephone Cable
 Ethernet (CAT-5) LAN Cable
 AC-DC power adaptor (12VDC, 800mA)
 Quick Start Guide

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2.3 Appearance
2.3.1 Front Panel Indicators
Figure 2-1 displays the front panel indicators of the VoIP ATA.
Figure 2-1 Front Panel Indicators
LED Status LED Label Description
1 POWER ON Lit when the power is on; the VoIP ATA is receiving
power.
ON Lit when the VoIP ATA has an Ethernet connection
with cable/DSL modem.
BLINKING The VoIP ATA is sending/receiving data to/from the
cable/DSL modem.
2 WAN
OFF The VoIP ATA does not have an Ethernet
connection with the cable/DSL modem.
ON Lit when the VoIP ATA has an Ethernet connection
with a computer.
BLINKING The VoIP ATA is sending/receiving data to/from the
computer.
3 LAN
OFF The VoIP ATA does not have an Ethernet
connection with a computer.
ON The VoIP ATA has an active PSTN call.
BLINKING The VoIP ATA has an incoming PSTN call.
4 LINE
OFF The VoIP ATA does not have an active PSTN call.
ON This port(s) is registered to the Internet Phone
Service Provider(s).
BLINKING The telephone connected to this port is off the hook.
5 PHONE 1-2
OFF This port(s) is not registered to the Voice Service
Provider (VSP). Contact your VSP to register for a
phone line before installing the router.
1
2
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2.3.2 Rear Panel Indicators
Figure 2-2 displays the real panel indicators of the VoIP ATA.
Figure 1-2: Rear Panel Indicators
PORT Item PORT LABEL DESCRIPTION
1 12V DC Connect your power adapter to the 12V DC. Use only the power
adapter provided.
2 WAN
The WAN port allows you to connect the VoIP ATA to you router
using Category-5 (or better) Ethernet network cable (RJ-45).
Connect your modem or router to the WAN port.
3 LAN
The LAN port allows you to connect the VoIP ATA to your computer
using a Category-5 (or better) Ethernet network cable (RJ-45).
Connect the Ethernet cable to the LAN port on one end and
connect the other to your computer or an office/home network.
4 RESET The RESET button allows you to restore the VoIP ATA’s default
factory settings. To reset the router, press and hold the button for 3
seconds. The OPEN 812L VoIP ATA router should reboot after you
release the button.
5 LINE This is the Lifeline. If your broadband connection is ‘off line’, you
can make calls using your traditional line as a backup. The Lifeline
port allows you to connect your normal PSTN line to the VoIP ATA.
To activate this function, connect a phone cable from your wall
phone jack to the Lifeline port.
6 PHONE 1 Connect an analogue phone to this port.
7 PHONE 2 Connect an additional analogue phone to this port, if used.
All customized settings that you have saved will be lost upon resetting the VoIP ATA to default
factory settings.
1 234 5 67

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3. Connecting the ATA Router
The router can be configured with your web browser. A web browser is included as a standard
application in the following operating systems: Linux, Mac OS, Windows 98/NT/2000/XP/Me,
etc. The product provides a very easy and user-friendly interface for configuration.
Computers must have an Ethernet interface installed properly and be connected to the router
either directly or through an external repeater hub, and have TCP/IP installed and configured to
obtain an IP address through a DHCP server or a fixed IP address that must be in the same
subnet as the router. The default IP address of the router is 192.168.10.1 and the subnet mask
is 255.255.255.0 (i.e. any attached computer must be in the same subnet, and have an IP
address in the range of 192.168.10.1 to 192.168.10.253). The best and easiest way is to
configure the computer to get an IP address automatically from the router using DHCP.
If you encounter any problems accessing the router’s web interface it may be advisable to
uninstall any kind of software firewall on your computers, as they can cause problems
accessing the 192.168.10.1 IP address of the router. Users should make their own decisions on
how to best protect their network.
As a quick reference, please follow the Quick Start Guide enclosed with your OPEN 812L VoIP
ATA router on how to connect your cable or DSL modem and your computer. Alternatively, you
may follow the steps in this guide for your computer’s network environment installation. These
are examples of how to use your OPEN 812L VoIP ATA router. It is recommended to check
your network components and ensure that your PC or Notebook has an Ethernet port.

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3.1 Single-User Connection Via ADSL
Step 1: Connect the power adaptor provided into the OPEN 812L VoIP ATA router and plug
the unit into a power source. Make sure the PWR LED is steadily lit.
Step 2: Connect your ADSL modem to the WAN port at the back of the OPEN 812L VoIP
ATA router using the Ethernet cable provided. The WAN LED should be steadily lit.
Step 3: Connect an Ethernet cable into the LAN port of the OPEN 812L VoIP ATA router.
Connect the other end of the cable to your computer. The LAN LED should be
steadily lit.
Step 4: Connect a phone cable into the LINE (Lifeline) port, if using as a backup. Connect
the other end of the cable to the line splitter or wall phone jack.
Step 5: Connect your analogue phone(s) to the phone Port 1 and/or 2 using a phone
cable(s).
The following diagram shows a typical single-user connection.
Figure 3-1: Connection via ADSL
Before you connect to the OPEN 812L VoIP ATA router, you need to have an ADSL modem.

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3.2 Single-User Cable Connection
Step 1: Connect the power adapter provided into the OPEN 812L VoIP ATA router and plug
the unit into a power source. Make sure the PWR LED is steadily lit.
Step 2: Connect your cable modem to the WAN port at the back of the OPEN 812L VoIP
ATA router using the Ethernet cable provided.
Step 3: Connect an Ethernet cable into the LAN port of the OPEN 812L VoIP ATA router.
Connect the other end of the cable to your computer. The LAN LED should be
steadily lit.
Step 4: Connect a phone cable to the LINE (Lifeline) port if using as a backup.
Step 5: Connect your analogue phone(s) to the phone Port 1 and/or 2 using a phone
cable(s).
The following shows a typical single-user cable connection.
Figure 3-2: Single-User Connection via Cable
Before you connect to the ATA, you need to have a Cable modem.

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3.3 Single-User Company Network Connection
Step 1: Connect the power adapter provided into the ATA and plug the unit into a power
source. Make sure the PWR LED is steadily lit. Turn on the device.
Step 2: Connect an Ethernet cable into the LAN port of the ATA using the Ethernet cable
provided. Connect the other end of the cable to your computer. The LAN LED should
be steadily lit.
Step 3: Connect your company network to the WAN port at the back of the ATA using the
Ethernet cable provided. The WAN LED should be steadily lit.
Step 4: Connect a phone cable to the LINE (Lifeline) port if using as a backup.
Step 5: Connect your analogue phone(s) to the phone Port 1 and/or 2 using a phone cable
(RJ-11).
Figure 3-3: Single-User Company Network Connection

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3.4 Multiple-Users Connection Via ADSL
If you want to connect more than one PC/notebook, you may do so by connecting the OPEN
812L VoIP ATA router to a switch/hub.
To do this, follow the steps provided below.
Step 1: Connect the power adapter provided into the OPEN 812L VoIP ATA router and plug
the unit into a power source. Make sure the PWR LED is steadily lit.
Step 2: Connect your ADSL modem to the WAN port of the OPEN 812L VoIP ATA router
using the Ethernet cable provided. The WAN LED should be steadily lit.
Step 3: Connect an Ethernet cable into the LAN port of the OPEN 812L VoIP ATA router.
Connect the other end of the cable to the hub/switch. The LAN LED should be
steadily lit.
Step 4: Connect your computers/notebooks to the hub/switch using the Ethernet cables.
Step 5: Connect a phone cable to the LINE (Lifeline) port if using as a backup.
Step 6: Connect your analogue phone(s) to the phone Port 1 and/or 2 using a phone cable
(RJ-11).
Figure 3-4: Multiple Users Connection Via ADSL

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4. PC Network Configuration
4.1 Configuring Computers in Windows XP
Step 1: Click Start/Control Panel (in Classic View). From the Control Panel window, double-
click Network Connections. The following appears:
Step 2: Double-click the Local Area Network connection name required. The following
appears:
Step 3: Click Properties. The following appears:

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Step 4: Ensure the General tab is active and highlight Internet Protocol (TCP/IP). Click the
OK button. The following appears:
Step 5: Ensure the Obtain an IP address automatically and the Obtain DNS server address
automatically radio buttons. Click the OK button to complete the configuration.

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4.2 Configuring Computers in Windows 2000
Step 1: Click Start/Control Panel. From the Control Panel window, double-click Network
and Dial-up Connections. The following appears:
Step 2: Double-click the Local Area Network connection name required. The following
appears:
Step 3: From the Local Area Connection Status window, click Properties. The following
appears:

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Step 4: Highlight Internet Protocol (TCP/IP) and click Properties. The following appears:
Step 5: Highlight the Obtain an IP address Automatically and the Obtain DNS Server
Address Automatically radio buttons. Click the OK button to complete the
configuration.

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4.3 Configuring Computers In Windows 95/98/ME
Step 1: Click the Start/Control Panel. From the Control Panel window, double-click
Network and highlight the Configuration tab to make it active. The following appears:
Step 2: Highlight TCP/IP --> NE2000 Compatible, or the name of any Network Interface Card
(NIC) in your PC. Click Properties. The following appears:
Step 3: Highlight the IP Address tab to make it active, then highlight the Obtain an IP
address automatically radio button.
Step 4: Highlight the DNS Configuration tab to make it active. The following appears: