OpenScape CP110 User manual

Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP110
Atos Unify OpenScape Business
User Guide HFA
A31003-C1000-U133-01-7619

Provide feedback to further optimize this document to [email protected].
As reseller please address further presales related questions to the responsible
presales organization at Unify or at your distributor. For specific technical inquiries
you may use the support knowledgebase, raise - if a software support contract is in
place - a ticket via our partner portal or contact your distributor.
Our Quality and Environmental Management Systems are
implementedaccording to the requirements of the
ISO9001 and ISO14001 standards and are certified by an
external certification company.
Copyright © Unify Software and Solutions GmbH & Co. KG 02/2022
All rights reserved.
Reference No.: A31003-C1000-U133-01-7619
The information provided in this document contains merely general
descriptions or characteristics of performance which in case of actual
use do not always apply as described or which may change as a result
of further development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.
Availability and technical specifications are subject to change without
notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of
Unify Software and Solutions GmbH & Co. KG. All other company, brand,
product and service names are trademarks or registered trademarks of
their respective holders.
atos.net

Important information 3
Important information
Trademarks
Location of the telephone
• The telephone should be operated in a controlled environment with an ambient tem-
perature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front
right) should be kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate;
this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this
is liable to damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Reference No.: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or
• in a LAN with PoE (Power over Ethernet), which complies with the
IEEE 802.3af standard.
Never open the telephone or a key module. Should you encounter any
problems, consult your administrator.
Use only original accessories. The use of other accessories may be ha-
zardous and will render the warranty, extended manufacturer's liability
and the CE marking invalid.
The compliance of the equipment according to EU directives is confirmed
by the CE mark. This Declaration of Conformity and, where applicable, ot-
her existing declarations of conformity as well as further information on re-
gulations that restrict the usage of substances or affect the declaration of
substances used in products can be found in the Unify Expert WIKI at
http://wiki.unify.com under the section “Declarations of Conformity”.
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed
by the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and
electronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you pur-
chased the product or your sales representative.
The statements quoted above are only fully valid for equipment that is in-
stalled and sold in the countries of the European Union and is covered by
the European Directive 2002/96/EC. Countries outside the European Union
may have other regulations regarding the disposal of electrical and elect-
ronic equipment.
7
7
7

4Importantinformation
Product support on the Internet
Information and support for our products can be found on the Internet at:
http://www.unify.com/.
Technical notes, current information about firmware updates, frequently asked ques-
tions and lots more can be found on the Internet at:
http://wiki.unify.com/.
License information
More information about the EULA and Open Source licenses you can find on the Web
interface, section ”Licenses”page 94.

Contents 5
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
License information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
General information . . . . . . . . . . . . . . . . . . . . . . . . 9
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Icons used in the manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Selecting and confirming the required option . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting the required option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting to know the OpenScape Desk Phone CP110 . 12
The user interface of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mute key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Settings and functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Place your cables through the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . 20
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the ringer tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . 22
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . 23
Call waiting tone on/off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Door opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring a speed-dial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

6Contents
Activating/deactivating the night answer service . . . . . . . . . . . . . . . . . . . . . . . 25
Programming the function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accepting a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accepting a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . 31
Answering a call via the headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Picking up a specific call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accepting calls from the entrance telephone and opening the door . . . . . . . . . 33
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dialing with selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing with the headset connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Redialing a number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Calling a subscriber from the internal system phonebook . . . . . . . . . . . . . . . 38
Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . 39
Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . 39
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Leaving an absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deleting absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Assigning a phone number (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using variable call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using call forwarding no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using call waiting (second call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Saving a phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Conducting a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Activating tone dialing/DTMF suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Contents 7
Making calls in the team/executive/
secretary configuration . . . . . . . . . . . . . . . . . . . . . 53
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Accepting calls with the line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Placing a call on hold on a line key and retrieving the held call . . . . . . . . . . . . 55
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Direct destination selection keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Picking up a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . 58
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . 61
Group call/hunt group. . . . . . . . . . . . . . . . . . . . . . 62
Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Picking up a call for another member of your team . . . . . . . . . . . . . . . . . . . . . . 64
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Turning Silent Ringing on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Turning do not disturb on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . 68
Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . 69
Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Other settings and functions . . . . . . . . . . . . . . . . . 71
Call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Displaying call charges for another telephone (not for U.S.). . . . . . . . . . . . . . 72
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Saving a timed reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using another telephone like your own for a call. . . . . . . . . . . . . . . . . . . . . . . . 75
Logging on to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Logging off from the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . 77
Resetting services and functions
(system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Activating functions for another telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Using system functions from outside
DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Controlling connected computers/programs/telephone data service . . . . . . . . . . 80
Paging persons (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

8Contents
Special networking functions . . . . . . . . . . . . . . . . . 87
Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . 92
Testing the phone's functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Checking the key assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . 93
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Administrator Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
User Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Repair and recycling concept, extending performance ca-
pability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Recycling and disposal of equipment in the OpenScape Desk Phone family . . . . . 97
Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Overview of functions and codes . . . . . . . . . . . . . .103

General information 9
General information
About this manual
This User Guide is intended to help you familiarize yourself with the
OpenScape Desk Phone and all of its functions. It contains important
information on the safe and proper operation of the
OpenScape Desk Phone. These instructions should be strictly com-
plied with to avoid operating errors and ensure optimum use of your
telephone.
This document contains general descriptions of the technical options,
which may not always be available in individual cases. If a particular
function on your phone is not available to you as described, then it
cannot be configured for you and your phone – please contact your
Administrator.
Icons used in the manual
Tips
Indicates important additional information in relation to hand-
ling.
ñ
Indicates required intervention by the Administrator.

10 General information
Displays for describing operation
The keys required for an action, such as €µand the associated
display text are illustrated in the column highlighted on the left. The
action is described in the main column on the right.
The operating steps are not always illustrated in full in order to impro-
ve the legibility of the user guide.
The “Display contrast” option is selected in the example below and
then changed.
Selecting and confirming the required option
Required operating steps with display text
"Press keys on the left or right side.
€ µ Select an option in the menu or in lists using the navigation keys.
The required option is selected.
Confirm selected option.
Condensed illustration in the user guide
"Press keys on the left or right side.
Select and confirm the option shown (e.g. display contrast).
Setting the required option
Required operating steps with display text
The current value of the option will be displayed following confirmation
with more or fewer graduation marks.
"Pres keys on the left-hand side to reduce the value of the setting.
"Pres keys on the right-hand side to increase the value of the setting.
Condensed illustration in the user guide
"Keep pressing the keys until the desired result is set.
Display contrast?
Display contrast?
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