Option Audio CloudGate Guide

CloudGate
Technical documentation
Copy taken from CloudGate Universe on: 13/09/2013

Table of contents
User Guide ................................................................................................................................................. 1
Introducing the CloudGate ...................................................................................................................... 2
Base Unit Hardware ........................................................................................................................... 4
Expansion Cards ................................................................................................................................. 6
Custom Developer Images .................................................................................................................. 9
Provisioning Server ........................................................................................................................... 10
Network Interfaces ........................................................................................................................... 11
Installing the CloudGate ....................................................................................................................... 13
Attaching the Antennas .................................................................................................................... 15
Installing the SIM ............................................................................................................................. 16
Activating the CloudGate .................................................................................................................. 17
Powering On the CloudGate ............................................................................................................. 21
Selecting a Wireless Provider ........................................................................................................... 22
Installing Expansion Cards ............................................................................................................... 25
Mounting the CloudGate ................................................................................................................... 27
Configuring the Base Unit ..................................................................................................................... 29
Logging On to the Base Unit ............................................................................................................ 31
Home Tab .......................................................................................................................................... 32
Ethernet Tab ..................................................................................................................................... 35
3G Connection Tab ........................................................................................................................... 39
Firewall Tab ...................................................................................................................................... 47
Connection Persistence .................................................................................................................... 52
Provisioning Tab ............................................................................................................................... 55
System Tab ....................................................................................................................................... 57
Configuring Expansion Cards ................................................................................................................ 64
Configuring the Wi-Fi Card ............................................................................................................... 65
WLAN Access Point Tab ............................................................................................................... 66
WLAN Client Tab .......................................................................................................................... 70
Hardware Guide ...................................................................................................................................... 74
Mechanical Drawings ............................................................................................................................ 75
IP-65 requirement ............................................................................................................................. 77
Front and Back Panels .......................................................................................................................... 79
LED Descriptions ................................................................................................................................... 82
Main Board Specifications .................................................................................................................... 84
Expansion Card Specifications .............................................................................................................. 86
Wi-Fi Card Specifications CG2101 ................................................................................................... 87
Low Cost Serial Card Specifications ................................................................................................. 88
Industrial Serial Card Specifications ................................................................................................ 90
Basic Ethernet Switch Specifications ............................................................................................... 91
PoE Ethernet Switch Specifications ................................................................................................. 93
Developer Card Specifications .......................................................................................................... 95
RF Specifications ................................................................................................................................... 96
Antenna Recommendations ............................................................................................................ 100
Ethernet Specifications ....................................................................................................................... 102
Environmental Specifications .............................................................................................................. 105
Power Requirements ........................................................................................................................... 106
Internal Power Circuits ................................................................................................................... 108
SIM Card Requirements ...................................................................................................................... 110
Certification and Operator Approvals ................................................................................................. 111
Provisioning Server Guide .................................................................................................................. 114
Introducing the Provisioning Server ................................................................................................... 115
Creating an Account ............................................................................................................................ 116
Activating a CloudGate Using the Provisioning Server ....................................................................... 118

Logging on to the Provisioning Server ................................................................................................ 121
Editing Your User Profile .................................................................................................................... 122
Quick Tour ........................................................................................................................................... 124
Updating Devices ................................................................................................................................ 127
Displaying and Sorting the Device List ........................................................................................... 128
Setting the Check-In Frequency ..................................................................................................... 130
Enabling Automatic Update ............................................................................................................ 132
Disabling Automatic Update ........................................................................................................... 134
Changing the Device Name and Description .................................................................................. 135
Deactivating Devices ...................................................................................................................... 136
Managing Images ................................................................................................................................ 137
Managing CloudGate Firmware ...................................................................................................... 138
Managing Developer Images .......................................................................................................... 139
Managing Configurations ............................................................................................................... 140
Uploading a Config File .............................................................................................................. 142
Managing Gobi Firmware ............................................................................................................... 144
Downloading Images ....................................................................................................................... 145
Managing Groups of Devices ............................................................................................................... 147
Creating Groups .............................................................................................................................. 148
Adding Devices to a Group ............................................................................................................. 150
Creating a Device Template ............................................................................................................ 151
Displaying Group Content ............................................................................................................... 154
Managing Users and Group Administrators ................................................................................... 155
Assigning Users to a Group ........................................................................................................ 156
Creating a Group Admin ............................................................................................................ 158
Removing Users from a Group ................................................................................................... 159
Troubleshooting ................................................................................................................................... 160
Priority Order Between Remote Login, DMZ, and Port Forwarding Rules ......................................... 161
When Do Automatic Updates Occur? .................................................................................................. 163
Why Does the Page Display Incorrectly? ............................................................................................. 165
Licenses ................................................................................................................................................. 166

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User Guide
Welcome!
The CloudGate User Guide explains how to install and activate your CloudGate base unit, install
custom expansion cards, and configure your device for use.
This guide is designed for:
Distributors
●
System integrators
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Field engineers
●
CloudGate hardware specifications and technical information are available in the Hardware Guide.
Information about deploying CloudGate firmware, configuration and software updates is available in
the Provisioning Server Guide.
Option also licences the CloudGate design to third party hardware and software developers who want
to create custom expansion cards and software images for specific needs. For information on the
developer program, contact Option Customer Support.

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Introducing the CloudGate
The CloudGate M2M Gateway from Option provides LAN to WWAN routing and GPS functionality in a
simple, cost-effective base unit. The CloudGate can be configured locally or remotely from a PC,
tablet, or smartphone, and is certified on all major U.S. cellular operators (CDMA/EvDO and
WCDMA/HSPA+).
With two expansion card slots for additional radio and wired interfaces, customizable software and
configuration images, and a cloud-based provisioning system, the CloudGate is a flexible, intelligent
platform for wireless M2M connectivity.
Base Unit Design
The CloudGate base unit design features LAN-to-WWAN and GPS interfaces and advanced error
detection and repair watchdogs. When a component or software process loses connectivity, the
device automaticaly resets or repowers itself. You can also schedule the device to reset at specific
intervals to ensure daily, error-free operation.
Finally, CloudGates can be monitored and provisioned remotely, which vastly reduces the technician
time on site, and enables firmware updates and new software features to be deployed quickly and
efficiently.
Expansion Slots
To expand the capabilties of the base unit, you can add up to two expansion cards and deploy
customized software, or developer images. Option offers several expansion cards with Wi-Fi and Serial
interfaces and a hardware development kit for system integrators to develop their own cards. Likewise,
a software development kit is available to partners who need custom software for a site-specific
application.
For more information on the CloudGate developer program, contact Option Customer Support.
Feature Overview
Reliability and Security
Software and hardware watchdogs continually monitor for loss of connectivity and will repair the
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problem if detected

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Software and configuration images are protected with digital signatures
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Secure, redundant firmware and configuration images ensure the unit can revert to previous working
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settings if a problem is detected
Management functions are protected by certificate or password and applied over encrypted links
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Flexibilty
Two hardware expansion slots allow for additional radio and/or wired interfaces
●
Expansion cards are designed with board-edge connectors for easy installation and replacement in
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the field
Hardware and software development kits are available to partners for developing custom expansion
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cards and software images
Provisioning
Cloud-based Provisioning Server allows for efficient deployment of firmware, configuration file and
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developer image updates to mutliple CloudGates at once
More Resources
Product Specifications
Introduction Video
CloudGate Datasheet (US)
CloudGate Datasheet (WCDMA)

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Base Unit Hardware
The mechanical housing for each base unit is identical. The bottom front and bottom back panels can
be customized to accomodate different expansion cards and interfaces. Internally, the main board is
also identical and is designed around a WWAN module and Ethernet interface.
The base unit incorporates two hardware expansion slots for additional radio and wired interfaces.
Option offers a range of expansion cards but also licenses the expansion card format and connector
details so that third parties can design their own expansion cards to fit specific needs.
The CloudGate base unit consists of:
Light weight aluminum housing with DIN rail and wall mounting options
●
Customizable bottom front and bottom back panels
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Two SMA-type antenna interfaces: WWAN Main and WWAN Div/GPS
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WLAN, GPS, System, and WWAN LEDs showing system status and signal strength
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10/100 MB/s RJ-45 Ethernet interface
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9-33 VDC power in with Micro-Fit™, dual row, 4-circuit connector
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Two hardware expansion slots for additional radio or wired interfaces
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Internal main board with WWAN module, Ethernet interface and GPS
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Freescale i.MX280 450MHz Processor
❍
64 MB Ram
❍
128 MB Flash
❍
GTM68X WWAN module
❍
Base Unit Versions
Two versions of the base unit exist:
CG0192
●

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Contains the GTM689 which can handle CDMA/EVDO and WCDMA technology.
❍
Used in the U.S. and Canada and has the correct certification and approvals for these countries.
❍
CG0112
●
Contains the GTM681 which can handle only WCDMA technology.
❍
Used in Europe and has the correct certification and approvals for these countries.
❍
Related Topics
Expansion Cards
Mounting the CloudGate
Mechanical Drawings
Front and Back Panels

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Expansion Cards
Option offers a several expansion cards. For custom solutions, Option also licenses a hardware
development kit. Third parties can design their own expansion cards to fit specific needs.
The expansion cards offered by Option include:
Wi-Fi expansion card (CG2101)
●
Low cost serial card (CG1101)
●
Industrial serial card (CG1102)
●
PoE Ethernet switch (CG1103)
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Basic Ethernet switch (CG1104)
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Developer card (CG1105)
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Wi-Fi Expansion Card - CG2101
Provides 802.11abgn
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Simultaneous Access Point and Station mode for providing service or connection as a wireless LAN
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Failover to Wi-Fi client for WAN connectivity
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Dual SSID
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Low Cost Serial Card - CG1101

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Provides a single RS-232, 921.6Kbaud maximum speed.
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Industrial Serial Card - CG1102
One RS-232 port with 921.6 Kbaud maximum speed.
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2 KV isolated RS-485 serial port, 921.6 kbaud, full duplex or half duplex; 2 wire or 4 wire with switchable
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termination.
Basic Ethernet Switch - CG1104
4-port 10/100Base-T
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µSD card
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PoE Ethernet Switch - CG1103

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Power over Ethernet board. (requires special power supply)
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4-port 10/100Base-T with 2 ports class 4 or 4 ports up to class 3 PoE
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µSD card
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Developers Expansion Card - CG1105
Extended format with headers on all interfaces to attach to development equipment
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Pre-wired RS-232 port, GPIO connected temperature sensor, a relay and SD card slot.
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Related Topics
Installing Expansion Cards
Configuring Expansion Cards

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Custom Developer Images
To extend the base unit functionality provided by the CloudGate firmware, you can install developer
software images onto an overlay file system and adapt the CloudGate to specific needs. Developer
images can be created for custom applications and middleware, and to control third-party expansion
cards.
Option licenses a software development kit which allows third parties to design developer images. For
information on the CloudGate developer program, contact Option Customer Support.
Related Topics
Provisioning Server

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Provisioning Server
The Provisioning Server is the configuration and deployment mechanism for the CloudGate. From the
factory, CloudGate base units have no customization.
On power-up, the CloudGate connects to the Provisioning Server over the wired Ethernet port and
automatically downloads the appropriate update. If the Ethernet interface is unavailable, then the
CloudGate uses the WWAN interface to download the updates.
Tip: You can set the Provisioning Server to enable or disable the automatic downloads.
Tip: You can set the Provisioning Server to enable or disable the automatic downloads.
The CloudGate downloads the following files from the Provisioning Server:
CloudGate firmware: device firmware provided by Option.
●
CloudGate developer image: customized software that provides additional functionality to the
●
CloudGate or controls third-party expansion cards.
CloudGate config file: configuration settings that can be applied to one or more CloudGates
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CloudGate GOBI firmware image: software that updates changes to wireless operator firmware
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Related Topics
Provisioning Server Guide
3G Connection Tab

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Network Interfaces
For connecting to the Internet, the CloudGate base unit comes with an Ethernet interface and a
WWAN (3G) interface. An optional Wi-Fi interface is available only when the Wi-Fi expansion card is
installed.
While the WWAN network interface is always a direct connection to the Internet, or WAN, the Ethernet
interface and optional Wi-Fi interface can act as either a WAN or a local Area Network (LAN). The LAN
interface allows local devices to connect to the Internet through the CloudGate.
The network interfaces available on the CloudGate are:
Ethernet interface: can be a WAN or LAN connection depending on the behavior of the WAN/LAN
●
switchover feature at start-up or can be set manually.
WWAN interface: always a WAN connection because it connects directly to the internet.
●
Wi-Fi interface: optional Wi-Fi expansion card can be configured as either a Wi-Fi client, which will act
●
as a WAN interface, or as a Wi-fi access point, which will act as a LAN interface.
Choosing a WAN or LAN Interface
The CloudGate can have only one WAN connection at a time. However the CloudGate can be
connected to several different LAN networks simultaneously.
In choosing the network interface, you can specify:
Manual: the network interface is selected through the on device web interface on the Home page.
●
Automatic: a priority list defines which network interface to use to connect to the WAN/internet. The
●
network interface at the top of the list will try to connect to the WAN/internet first. If this succeeds then
the CloudGate continues to use this network interface to connect to the WAN/internet. If the
connection to the internet fails, the CloudGate tries the second interface in the priority list and so on.
The priority list is defined in the on device web interface on the Home page.
Note: In firmware versions 1.12.0 and older, the ability to choose between automatic mode and
Note: In firmware versions 1.12.0 and older, the ability to choose between automatic mode and
manual mode and to set a connection priority list are not available. These firmware versions
manual mode and to set a connection priority list are not available. These firmware versions
always try to connect to the internet over the Ethernet interface first. When this interface is not
always try to connect to the internet over the Ethernet interface first. When this interface is not
able to connect to the internet, the CloudGate will try to connect to the internet via the WWAN
able to connect to the internet, the CloudGate will try to connect to the internet via the WWAN
interface.
interface.
Related Topics
Configuring the Base Unit

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Ethernet Tab
3G Connection Tab
WAN/LAN switchover feature

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Installing the CloudGate
To install the CloudGate base unit out of the box, review the installation requirements and then follow
the installation steps listed below. For information about customizing the base unit, learn about installing
expansion cards and provisioning the device with a custom developer image.
Installation Requirements
CloudGate base unit
●
Power supply between 9V and 33V DC with the correct Micro-Fit™ connector. See Power
●
Requirements.
Two WWAN antennas. See Antenna Recommendations.
●
Ethernet cable
●
Web browser on a laptop or smartphone.
●
A service plan from a wireless service provider.
●
One of the next US wireless service providers:
❍
Sprint
■
Verizon Wireles
■
AT&T (requires SIM)
■
T-Mobile (requires SIM)
■
For non US wireless service providers, any WCDMA based network will work.
❍

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Browser Requirements
For the Provisioning Server:
Chrome 27.0(.1453.110 m)
●
Firefox 21.0
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Internet Explorer 9(.0.8112.16421)
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Internet Explorer 10(.0.9200.16540)
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For the Cloudgate one-deviece web interface:
Internet Explorer 9
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Safari 5.1
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Firefox (Windows 21.0, Mac 12.0)
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Chrome (Windows 27.0.1453.110, Mac 26.0.1410.65)
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Opera (Windows 12.02, Mac 12.10)
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Installation Overview
To install the CloudGate base unit:
Attach the antennas.1.
Install the SIM, if your wireless operator is using a SIM card, or make sure that a service plan is2.
associated with your device (for Sprint and Verizon).
Register the CloudGate on the Provisioning Server.3.
Power on the CloudGate.4.
Connect the CloudGate to a laptop and log in to the on-device web interface.5.
Select a wireless operator in the 3G Connection tab.6.
For operators using a SIM card, the network settings will populate automatically for most SIM cards.
●
Check the settings of the APN , Username and Password. Update them if appropriate. Click Save
changes. Learn more about 3G network settings
For CDMA based operators (for Sprint or Verizon, no SIM card is required), click Start programming to
●
start the activation sequence. Learn more about CDMA network settings

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Attaching the Antennas
The CloudGate base unit has two SMA-female antenna connectors on the front panel.
Before attaching the antennas, make sure they meet these RF specifications. Also refer to these
antenna recommentations for a list of specific models.
For example, the following base unit is installed with two hinged, SMA antennas from Taoglas (Taoglas
TG.09.0113 - DigiKey)
Related Topics
Front and Back Panels
RF Specifications

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Installing the SIM
For some UMTS and 3G operators, such as AT&T, T-Mobile and European operators, you must install a
SIM card associated with the service plan.
TIP For other wireless operators, such as Sprint or Verizon Wireless, makes sure a service plan is
TIP For other wireless operators, such as Sprint or Verizon Wireless, makes sure a service plan is
associated with the device before continuing the installation.
associated with the device before continuing the installation.
To install the SIM:
Using a T6 Torx screwdriver, remove the four screws from the top plate on the back panel, and then1.
remove the plate.
Insert the SIM into the SIM slot.2.
Replace the top cover plate and screws.3.
Related Topics
Selecting a Wireless Operator
SIM Card Requirements

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Activating the CloudGate
When you activate the CloudGate, you add the device to the Provisioning Server. The Provisioning
Server allows you to configure one or more devices with the same firmware, configuration, and
developer images.
Using a Smartphone
To activate the CloudGate using a smartphone:
Install a QR scanner application on your smartphone.1.
Scan the QR code located on the bottom the device.2.
When your phone displays the Sign In page and the serial number of the device, sign in with your3.
username and password, or click Don't have an acount yet? and follow the instructions.