Optus SecureCam User manual










 

Small and Medium Business Customers 
Consumer Customers 
 


2
 
....................................................................................................................................................................................................
Package Contents ...........................................................................................................................................................................................3
 .........................................................................................................................................................................................................
Connection through Ethernet ................................................................................................................................................................4
Connect to Power Outlet ...........................................................................................................................................................................4
Register your SecureCam Account ....................................................................................................................................................4
Adding a Wireless Connection between the Camera and Broadband Router ..................................................5
Positioning of Camera .................................................................................................................................................................................6
 .......................................................................................................................................
Optus SecureCam Home Page...............................................................................................................................................................6
Logging into Optus SecureCam ...................................................................................................................................................6
Your Account Home Page ..........................................................................................................................................................................7
Subscribers..........................................................................................................................................................................................................8
Adding Subscribers ..............................................................................................................................................................................8
History .....................................................................................................................................................................................................................9
Searching History ..................................................................................................................................................................................9
Video .......................................................................................................................................................................................................................10
Viewing Live Video ............................................................................................................................................................................... 11
Recorded Video Events .................................................................................................................................................................... 11
Viewing Recorded Video Events ................................................................................................................................................ 11
Archiving/Deleting Recorded Video Events...................................................................................................................... 11
Viewing Archived Video Events ..................................................................................................................................................10
Schedules............................................................................................................................................................................................................12
Adding Schedules ................................................................................................................................................................................12
Edit Schedules .......................................................................................................................................................................................12
Video Alerts with Optus SecureCam ..............................................................................................................................................13
Live View .....................................................................................................................................................................................................13
Notification ...............................................................................................................................................................................................13
 ................................................................................................................................................. 
Introduction .......................................................................................................................................................................................................14
Installation ........................................................................................................................................................................................................14
Install to Handset direct from Internet (“Over-the-air” or OTA) ....................................................................14
Install to Handset from PC (Offline) .....................................................................................................................................14
Launch application ......................................................................................................................................................................................15
Logging in ...........................................................................................................................................................................................................15
Camera List .......................................................................................................................................................................................................15
View Camera Live ..........................................................................................................................................................................................16
Navigation ..................................................................................................................................................................................................16
Main Menu ..........................................................................................................................................................................................................16
Archive ...................................................................................................................................................................................................................17
History ...................................................................................................................................................................................................................17
Other general options................................................................................................................................................................................17
 ...................................................................................................................................
 ................................................................................................................................ 
 .................................................................................................................
SSID - Network ID .......................................................................................................................................................................................20
Security ................................................................................................................................................................................................................20
WPA (Wi-Fi Protected Access) Settings .....................................................................................................................................20
WEP (Wired Equivalent Protection) Settings .........................................................................................................................20
 ....................................................................................................................................... 
Installing on PC..............................................................................................................................................................................................21
 ...............................................................................................................................................................................

3


4
 
To begin with, check that your product package contains all the items listed in the Package
Contents. During setup, an Ethernet connection must first be used to configure the camera
before it can be used wirelessly.

Use Ethernet cable to connect the Camera to your broadband router or network device. *Use
Category 5 Cross Cable when the Camera is directly connected to PC.
Keep the Ethernet cable connected until the camera setup is complete. This is when the unit
is ready to mount.



Once you have connected the power adaptor to the power socket, the Camera will turn on. The front red light will light first
and the device will commence start-up. During start-up the red, blue and green lights will be on. After the Camera has
started-up it will standby for receiving an IP address. Once the IP Address has been allocated, the green light will blink
every second.
The Camera will first detect the Ethernet. If it does not connect to Ethernet, the Camera will try WLAN. During the
searching and connecting process to the wireless access point or station, the red light on the Camera will flash every
second. Until the Camera connects to the other wireless device, the red light will remain on. Operating in either Ethernet
or WLAN, the green light will flash every second to indicate that the camera is functioning properly. If the red light is
blinking, please check the network connections.



1. Open up web browser and go to.
2. Click
Create New Login
icon, refer to “SecureCam Landing Page”.
3. Enter your Optus mobile number and the MAC address for your camera and click
Next
. The MAC address can be
found on the sticker on the bottom of the camera.
4. If successful, a snapshot from the camera will appear with a green “Connection Successful” box and you can continue
to the next step. If unsuccessful, a red “Unsuccessful” notice will appear. In this case, please check that your
camera is connected properly (refer to ‘Getting Started’ section) and click the  button. If the connection is still
unsuccessful, please contact Technical Support.
5. Fill in your account details and click
Next
.
6. Fill in your subscriber deatils and click
Next
.
7. You will be directed to a Terms and Conditions page. If you agree to our Terms and Conditions select
8. You will now be directed to your Optus SecureCam Home Page. Your purchased cameras have now been added to your
account and can be found in the Video tab.

5





1. Ensure you can have a connection to the camera via an Ethernet cable and your camera appears in the list of cameras
on the Video page of the Optus SecureCam portal. Refer to the “Connect your Camera” and “Registering your Account”
sections in this User Guide.
2. Ensure that your camera is still connected via an Ethernet cable and obtain your wireless settings from your network
administrator before proceeding.
3. Select Video icon in the menu column of the Optus SecureCam web page.
4. Select  icon next to desired camera.
5. Expand the  tab.
6. Enter in your home wireless network settings, refer to “Appendix C: Wireless Security Guide and Options” of this User
Guide for assistance.
7. Please ensure your Wireless settings are correct, then click
Save
. Wait 30 seconds and then disconnect your
camera Ethernet cable.
8. Your camera will now restart. If your wireless network is found by the camera, the camera green status LED will flash,
and the red status LED will be solid. Please refer to Appendix A for the status LED procedure. If unsuccessful, you will
be able to view your camera wirelessly in the Video page.
9. If the camera red status LED flashes and the camera has not found your wireless network, re-connect the Ethernet
cable and restart the camera power. Please refer to “Appendix A: Troubleshooting Your Camera” of this User Guide for
the status LED procedure.




Before mounting, it is recommended that you test the preferred position of the camera. This ensures that the field of view
is suitable and the camera is able to function properly. If the camera has been added successfully, remove the Ethernet
connection and position the camera as desired.

6



1. Log in by entering your Optus SecureCam pre-activated Mobile number as User ID and password.
2. If successful, you will be redirected to your Optus SecureCam Portal Account Home Page.
3. If unsuccessful, please contact Optus SecureCam Support on 1300 653 964.
Register new Accounts
Optus SecureCam login

7

The Account Status section on this screen displays whether your account is currently enabled. When your account is
disabled, your camera will continue to communicate with the monitoring centre and the events will still be sent. However,
your subscribers will not be notified of any events. This setting is not recommended and should only be used in specific
situations, such as when you are moving house.
Menu Column
Account Status
General information and
Optus SecureCam notices

8

The Subscribers page shows a list of your nominated subscribers. These are the people that have access to the account
through the SecureCam portal and Mobile Application. The subscribers can also receive notifications when an event occurs
(by SMS or Email). Notification settings are also configured on this screen, simply click on the corresponding icon to
enable or disable the notification method for each subscriber.
Subscribers have full access to all Optus SecureCam functionality in both the web portal and mobile application, including
the ability to add/edit/delete other subscribers and delete video archives.
When a subscriber is added to your account, Optus SecureCam will automatically send an SMS to their Optus mobile
containing instructions on how to install the Optus SecureCam mobile application. Refer to the section “Navigating the
Optus SecureCam Mobile Application” for more details.

1. Select the Subscribers icon in menu column
2. Select
Add Subscriber
, located at the bottom of the main body
3. Enter in the required fields and select
Save
to update the information, or
Cancel
to return to previous screen
without saving the changes.
To be set up as a subscriber, charges will apply, please see the Optus SecureCam brochure for further details.
Nominated
Subscribers

9

The History screen displays all of the events that have been received from your Camera. It displays the date and time that
the event was received by the monitoring centre along with a brief description of the event.

1. If desired, enter a search string to narrow down the results.
2. Select appropriate date and time values in drop down boxes to narrow results.
3. Select
Submit
to perform a search, or
Clear
to reset the fields to their default inputs.
Search fields
Submit or Clear
search fields
here

10

The Video screen shows the cameras that are connected to your account. View the Live Stream simply by clicking on the
camera name.



Once a camera is selected from the Cameras list, a live stream from the camera is shown in the main body. A “Recorded
Footage” section will appear with Archived and Recorded Video Events drop down lists.
Camera List
Select to view
Click to install
VLC player, to
view video
Edit & Delete
Camera Settings
Drop down box
to view public
Cameras

11
Once a camera is selected from the Cameras list, a live stream
from the camera is shown in the main body. A “Recorded
Footage” section will appear with Archived and Recorded Video
Events drop down lists.

Live video streams can be viewed using the portal. Select the
desired camera from the Cameras list. The live video stream will
be shown main window.

When the camera detects motion it sends the footage to the
Optus SecureCam servers. The recorded footage can be viewed
any time through the Optus SecureCam portal or via your mobile.
Additionally, if the footage was received within the notification
schedule, it is flagged as an alarm and a notification text or
email is sent out accordingly. (Refer to section Video Alerts with
Optus SecureCam).
Your Optus SecureCam account has storage available for 30
Video Events. Once this limit is reached the oldest video event
is automatically deleted. You may “archive” 5 video events which
you don’t want to be deleted. Alternatively you may save the
video event to your mobile or PC by selecting “export”. These are
explained below.

When the camera detects motion it sends the footage to the
Optus SecureCam servers. The recorded footage can be viewed
any time through the Optus SecureCam portal or via your mobile.
To view recorded video events:
1. Select the desired camera from the Cameras list.
2. A “Recorded Footage” section will appear within the Archived and Recorded Events drop down list.
3. Select the desired recorded video event from Recorded Events drop down list.
4. The video event will be displayed in the media player.

Video events maybe permanently archived. Each account is allowed a maximum of 5 archived video events (which will not
be deleted unless explicitly overwritten or deleted by a subscriber). To archive or delete video events you will need to.
1. Select the desired recorded video event from Recorded Events drop down list.
2. Select  or  according to desired outcome.

1. Select the desired archived video event from Archived Recorded Events drop down list.
2. The video event will be displayed in the media player.

12

Schedules are used to control motion detection and notification for your Optus SecureCam account. Once you setup a
schedule (e.g. Outside Business Hours), you can then associate it with your camera(s). Optus SecureCam will then use the
schedules to automatically turn motion detection and notification on and off for any cameras they have been linked to.
NOTE: All times are Australian Eastern Standard Time.

1. Enter .
2. Select the
Add
icon.
3. Modify time periods with the drop down boxes in the “Add Time Period” section. Select
Add
to save or click
Cancel
to return to the previous screen.

1. Select
Edit
icon in the desired Time Schedule.
2. Modify time periods with the drop down boxes in the “Add Time Period” section. Select
Add
to save or click
Cancel
to return to the previous screen.

 Upon successfully completing the camera’s registration determine whether you want the camera to be always detecting
motion or not.
 If you only want detection set to certain timeframes you need to create a schedule for the camera to use.
 Go to the Scheduling screen and create a weekly schedule that reflects the timeframes you want the camera to be
detecting motion.
 Once you have created the schedule go to the Video screen and select the  icon for the camera you wish to set your
motion detection for.
 In the Update camera panel select the ‘’ dropdown menu.
View existing
Time Schedules
Add new Time Schedules
Delete and Edit
existing Time
Schedules

13
 If you have setup a schedule for the camera it will appear here in the dropdown for you to select it to activate motion
detection within those timeframes.
 If you wish the motion detection to be always active there is an option for this selection in the dropdown.
 Also, you should select the ‘’ checkbox to ensure the camera remains active.
 Finally, in the Motion Detection window select the detection sensitivity level for the camera (Note: Medium is the
preferred setting).

 Using the Wi-Fi settings you’ve created in the router go to the Video screen and select the  icon for the camera you
wish to set your Wi-Fi connection for.
 Enter the encryption security settings for the router in the Wireless Configuration panel. This will report the encryption
settings to the camera.
 Click the ‘’ icon to the right of the Wireless Configuration heading and follow the wireless configuration setup screens
for the router you have selected.

This section describes how to configure and use the Optus SecureCam account for video alerts and events.
The Optus SecureCam service can be managed from the Optus SecureCam portal and allows the user to:








The Optus SecureCam service allows the subscribers to view live camera streams from their camera via the web browser
or their Optus mobile. To view via web refer to “Video” section of “Navigating the Optus SecureCam portal”.
Once you have installed the Optus SecureCam mobile application on your handset you may view your camera(s) live. Once
you have logged into the application, select the camera you would like to view from the camera list. Refer to section
“Navigating Optus SecureCam Mobile”.

Email and SMS (text) notification messages can be sent whenever a video event is triggered within the notification
schedules. Each account is allowed a limit of 10 SMS notifications and unlimited Email notifications. To set up notification,
please refer to the “Subscribers” and “Schedules” sections of “Navigating the Optus Securecam portal”.

14


Optus SecureCam Mobile is an extension of the Optus SecureCam web site on your handset. Primarily it is for the
purpose of viewing live cameras and video archives, but also allows you to view account status and history and to disable
notification for a period of time.
This document briefly explains how to install and use the application.

You can install the application in two ways – direct from the internet or offline using the utility program that came with
your handset.

When you register your Optus SecureCam account a text message will be sent to each of your nominated subscribers. It
contains a brief set of instructions along with a URL to visit from your mobile. Follow these steps.
1. Open the link using your handset web browser.
2. Click on the link .
3. Follow prompts to on your handset to install the application.

1. Log into the Optus SecureCam web portal and click  and then click on the handset
image with the link “View from mobile”. See image on right.
2. At the bottom of the page is a list of supported handsets under the heading “All Certified
Models”.
3. Download the application by selecting your handset.
4. Uncompress the file using a zip file utility such as winzip or if you are running Windows XP or
later right click on the file and select  and then .
5. Open your handset software. The utility for Nokia and Sony handsets is called PC Suite. For
Blackberry handsets it is called “Desktop Manager”.
6. Select.
7. Browse to the location you uncompressed the files in step 4 above.
8. Highlight the SecureCam application and install.

15

Different model handsets install applications in different locations. Nokia phones
typically install it under “Installations” or “Applications”. Other phones use “Apps” or
“Games”.
The application is called “SecureCam” and will have this icon.
Click on the icon. The application will start up with the splash screen on the right.

The first time you use the application you will be required to enter a username and
password. The username is the mobile number you used to register with. The password
is the same password you selected for the Optus SecureCam website. Once you have
entered your mobile number and password select  from the menu.
Your handset will then display a message similar to “Allow network access?” telling
you the application wants to make a data connection to the internet. Select or
. Your handset may also prompt you to select a data connection known as an
“APN”. Select the default. A “confirming login details” window will appear like right.
If your username and/or password were incorrect this message will be displayed.
Otherwise, you will be logged in and presented with a list of cameras.

When you first login to the application you are presented with a list of all your cameras
as well as public webcams you have added to your favourites.
From here you can select a camera to view the camera live. Alternatively, you can select
from the menu to access all the other features. These include Main Menu, History,
Archives, and others. The menu options are shown below and explained later in the
user guide:
 Access the Optus SecureCam main menu (see below).
 View your Optus SecureCam account history.
 Change your settings (auto login and video quality).
 turn SMS and Email notification on or off for a period
of time.
 Access your video archives.
 Select multiple cameras and view them simultaneously.
Shutdown the Optus SecureCam application.

16

To view the camera live, simply select the desired camera from the Cameras list. You
will see a “connecting…” screen like at right.
If your camera is online, you should see footage come through within 10 seconds. This
depends on the speed of your mobile broadband service and the speed of the broadband
service where you camera is connected.
Once a camera has been selected, press the menu key for access to additional features
as shown below:
 turn on motion detection for this camera.
take a snapshot of the live stream from the camera.
 begin recording the live stream from the camera.
 return to the Cameras list.
Access your Video Archives.

To move your camera, simply use the joy stick of your handset. You will see these
icons appear in the top right confirming your selection.
To move the camera to its “home” position press the  button. The icon will
appear. To move to saved locations known as “presets”, press the button 2 through to 9.
The icon will appear. 2 moves to the first preset, 3 to the second, 4 to the third, etc.
Your camera comes configured with 8 presets equally spaced around the horizontal axis.
Press the  key to switch to full screen mode.

Go to the main menu be selecting from the options menu. You will see the
following screen.
You are presented with three options – “Live”, “Archive” and “History”.
Live takes you back to the camera list to view live video. Archive shows a list of video
events and archives. History shows events that have come through and notifications –
similar to the Optus SecureCam website.

17

Selecting the archives screen presents you with a screen similar to below. It is ordered
by your camera. Under each camera there is a list of video events listed by date. If the
video event was received within a schedule an icon will appear along side the date.
Select the archive you wish to see simply by navigating down the list of dates and press
the select button.

The history page shows the 10 most recent video events – listed by a short description
of the event and the date.
Expand the list to see further details including who was notified.
If there is video associated with the event an icon will appear. Selecting this item
will take you directly to the archives screen and begin playing this archive.

User can change the setting for options such as auto logon and video quality by
selecting  option in Main Menu and System. The check box allows user to
define whether automatically login or manually login when opening the application
(Figure 3.7.1). Video quality also can be justified from low (0) to high (10).

18
 

The following table lists camera conditions and their corresponding LED states.
 
 Steady red
 Steady green, blue and red
 Steady green and blue. Blink red till IP address is confirmed
 Blink green every second and steady red
 Blink green every second and fast blink red
 Steady blue. Disable audio will turn off blue LED.

There is a button in the back side of the Network camera. It is used to reset the system or restore the factory default
settings.
RESET: Click on the button.
RESTORE: 1. Press on the button continuously.
2. Wait for all LEDs to blink fast.
3. Free the button.
Why does my camera spin when I power it on?
 Your camera is calibrating itself, it is normal for you camera to spin and emit sounds for the first 3 minutes after
powering on.

19
 

You can find our support pages and FAQ on .
 My camera is powered on and the Ethernet cable is plugged in. How do I know if my camera has an IP address?
 Refer to Appendix A: Troubleshooting your Camera, if the network is up (system up) then Green will blink every second
and steady red, please check the following items:
1. Enable DHCP in your network.
2. Ensure the Ethernet cable is not faulty. The hub/switch port light should be on.
 I have internet connectivity, but I still can’t add or view my camera. Why?
 Please check the following items:
1. Ensure your camera has an IP address, refer to Q1.
2. Ensure UDP port 1194 outgoing is not blocked in your LAN/Wireless environment.
 The camera is working fine via an Ethernet cable, but wireless won’t work. Why?
 Please check the following items:
1. Check the setting for WLAN as the camera is 802.11g compliant only.
2. If you use an Access Point (AP), you have to choose ‘Infrastructure Mode’.
3. Please check that the settings are the same for both AP and camera. You have to check that the SSID/Preamble/
Security Options/Data Encryption/Key length/Key format/Network key are the same for both AP and camera.
4. Unplug the power card and Ethernet cable then plug in the power card again into WLAN mode.
5. Refer to Appendix C: Wireless Security Guide and Options for assistance.

20
 


This is the name of the wireless network the camera is configured for. The field accepts up to 32 characters. The name
must be exactly the same as that used in the wireless section of your router, or the connection will not be established.
Note that SSID is sometimes written as ESSID.

The two security methods supported are WPA and WEP, as described below. WPA is the strongest encryption method and is
recommended. Not using wireless security is not recommended.

The camera uses a pre-shared key (PSK) for key management, and TKIP or AES as the cipher. The pre-shared key can be
entered either as Manual hex, as 64 hexadecimal (0-9, A-F) characters, or as a Passphrase, using 8 to 63 ASCII characters.
The longer the passphrase the more secure the key.

n Authentication Select Open System, Shared Key Authentication or both, depending on the method used by your
wireless connection. Not all wireless connections have this option, in which case they probably use
Open System, which may also be called SSID Authentication.
n WEP Encryption This sets the length of the key used for the wireless encryption.
n Key Mode The key types available depend on the access point being used. Key generation is not standardized
and can differ between brands. Check that the generated keys are identical to those in your wireless
connection setting - if not they must be entered manually. The following options are available:
Hex – allows you to manually enter the hex key.
ASCII – In this method the string must be exactly 5 characters for 64-bit WEP and 13 characters for
128-bit WEP.
4 WEP key options – This selects which of the 4 keys (HEX or ASSCII) the camera uses when
transmitting. The key you entered must be the same as the setting in your router.