Oracle Pillar Axiom User manual

Pillar Axiom
Service Guide

ii
Pillar Data Systems Confidential
Copyright Notice
Copyright © 2005 Pillar Data Systems, Inc. All rights reserved.
Pillar Data Systems, Inc.
2840 Junction Avenue
San Jose, CA 95134
Part Number: 4420-00033-00
2005-June
Trademarks
Pillar Data Systems, Pillar Axiom, and the “green icon” logo are trademarks of Pillar Data
Systems, Inc. All other trademarks are trademarks of their respective owners.
Important Note to Users
This guide contains CONFIDENTIAL INFORMATION of Pillar Data Systems and should
not be disclosed or further distributed to third parties without the express prior written
consent of Pillar Data Systems.
This guide and use of Pillar Axiom hardware and software to which this guide applies, is
subject to the Pillar Data Systems End User License Agreement and Warranty Statement
that accompanied the Pillar Axiom system and this guide. A copy of the Pillar Data
Systems End User License Agreement and Warranty Statement is on the same CD with
which this guide is provided (if you entered into a signed written agreement with Pillar
Data Systems for the purchase/use of this Pillar Axiom system that supersedes the Pillar
Data Systems End User License Agreement and Warranty Statement, then such signed
written agreement will apply).
Pillar Data Systems reserves the right to change the specifications and content in this
guide at any time.

Pillar Data Systems Confidential
iii
Table of Contents
Chapter 1, Introduction to Pillar Axiom Service Procedures
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety Notice Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Hazard Signal Words . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About Axiom Product Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Electrostatic Discharge (ESD) Precautions. . . . . . . . . . . . . . . . . . . . . . . . 5
Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2, Service the Pillar Axiom Storage System
Introduction to System Service Procedures . . . . . . . . . . . . . . . . . . . . . . . 7
Initiate Guided Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Log In to the Graphical User Interface (GUI) . . . . . . . . . . . . . . . . . . . . 9
Enter Guided Maintenance for the Target FRU . . . . . . . . . . . . . . . . . 10
Identify the Target FRU (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Prepare the System for FRU Replacement . . . . . . . . . . . . . . . . . . . . 13
Replace the Target FRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Contents iv
Pillar Data Systems Confidential
Fail Back the Control Unit (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . 16
Verify The Status of the Replacement FRU . . . . . . . . . . . . . . . . . . . . 16
System-Wide Service Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Back Up Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Remove Rack Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Remove Rack Side Panels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Attach the Rack Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Attach the Rack Side Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3, Service the Pilot and Pilot FRUs
Introduction to Pilot Service Procedures. . . . . . . . . . . . . . . . . . . . . . . . . 24
Map of Pilot FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Pilot FRU Part Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Replace Pilot Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remove a Pilot Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Attach a Pilot Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replace Pilot Control Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Identify a Pilot Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Remove a Pilot Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Insert a Pilot Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Reset the Primary Password, Public IP, or Pilot Identity . . . . . . . . . . . . 36
Chapter 4, Service the Slammer and Slammer FRUs
Introduction to Slammer Service Procedures . . . . . . . . . . . . . . . . . . . . . 39
Map of Slammer FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Slammer FRU Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replace Slammer Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Remove a Slammer Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Insert a Slammer Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Contents v
Pillar Data Systems Confidential
Replace Slammer Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Remove a Slammer Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Attach a Slammer Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Replace Slammer Fan Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Remove a Slammer Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Insert a Slammer Fan Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replace Slammer Motherboard Trays . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Remove a Slammer Motherboard Tray . . . . . . . . . . . . . . . . . . . . . . . 66
Insert a Slammer Motherboard Tray . . . . . . . . . . . . . . . . . . . . . . . . . 67
Replace Slammer Network Interface Modules . . . . . . . . . . . . . . . . . . . . 70
Remove a Slammer Network Interface Module . . . . . . . . . . . . . . . . . 74
Insert a Slammer Network Interface Module . . . . . . . . . . . . . . . . . . . 76
Replace Slammer Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Remove a Slammer Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Insert a Slammer Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Replace Slammer Private Interconnect Modules . . . . . . . . . . . . . . . . . . 84
Remove a Slammer Private Interconnect Module . . . . . . . . . . . . . . . 88
Insert a Slammer Private Interconnect Module . . . . . . . . . . . . . . . . . 90
Replace Slammer PCI Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Remove a Slammer PCI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Insert a Slammer PCI Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replace Slammer Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Remove a Slammer Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Insert a Slammer Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Chapter 5, Service the Brick and Brick FRUs
Introduction to Brick Service Procedures . . . . . . . . . . . . . . . . . . . . . . . 111
Map of Brick FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Brick FRU Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Contents vi
Pillar Data Systems Confidential
Replace Brick Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Remove a Brick Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Attach a Brick Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Replace Brick Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Remove a Brick Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Insert a Brick Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Replace Brick ES Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Remove a Brick ES Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Insert a Brick ES Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Replace Brick Power Supply / Fan Modules. . . . . . . . . . . . . . . . . . . . . 130
Remove a Brick Power Supply / Fan Module. . . . . . . . . . . . . . . . . . 133
Insert a Brick Power Supply / Fan Module. . . . . . . . . . . . . . . . . . . . 134
Replace Brick RAID Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Remove a Brick RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Insert a Brick RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Replace Brick Spare Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Remove a Brick Spare Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Insert a Brick Spare Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Replace Brick Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Remove a Brick Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Insert a Brick Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Appendix A, Safety Statements
Introduction to Safety Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Safety Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Warning Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Lightning Activity Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Power Supply Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Main Power Disconnect Warning . . . . . . . . . . . . . . . . . . . . . . . . . 169
Installation Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Contents vii
Pillar Data Systems Confidential
Power Disconnect Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Warning Statement for Norway and Sweden . . . . . . . . . . . . . . . . 170
Restricted Access Area Warning . . . . . . . . . . . . . . . . . . . . . . . . . 171
Product Disposal Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Jewelry Removal Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Qualified Personnel Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Warning Statement for Finland. . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Warning Statement for Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Power Cabling Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Supply Circuit Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Voltage Mismatch Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
SELV Circuit Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Incorrect Connection Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Caution Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Appendix B, Slammer and Brick LED Statuses
Introduction to LED Statuses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Slammer LED Statuses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Brick LED Statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Appendix C, Private Management Network and SSF Cable Reference
Introduction to Private Management Network and SSF Cable Tables . 207
Hardware Component Designators . . . . . . . . . . . . . . . . . . . . . . . . . 208
Hardware Maps by Component Designator . . . . . . . . . . . . . . . . . . . 210
FRU Cable Connections Reference. . . . . . . . . . . . . . . . . . . . . . . . . 213
Cable Reference Tables for Pilots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Pilot Cabling in a 1-Slammer System. . . . . . . . . . . . . . . . . . . . . . . . 216
Pilot Cabling in a 2-Slammer System. . . . . . . . . . . . . . . . . . . . . . . . 218
Cable Reference Tables for Private Interconnect Modules. . . . . . . . . . 219
Private Interconnect Module Cabling in a 1-Slammer System. . . . . 219
Private Interconnect Module Cabling in a 2-Slammer System. . . . . 222

Contents viii
Pillar Data Systems Confidential
Cable Reference Tables for Bricks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
RAID Controller Cabling in a 1-Slammer System. . . . . . . . . . . . . . . 227
RAID Controller Cabling in a 2-Slammer System. . . . . . . . . . . . . . . 235
Appendix D, Slammer LED Startup Progress Codes
Introduction to LED Startup Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
LED Startup Progress Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Appendix E, Axiom Component Power Consumption
Introduction to Component Power Consumption. . . . . . . . . . . . . . . . . . 246
Single-Phase PDUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Three-Phase PDUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
PDU Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Cabling 115 V Single-Phase PDUs . . . . . . . . . . . . . . . . . . . . . . . . . 249
Cabling 230 V Single-Phase PDUs . . . . . . . . . . . . . . . . . . . . . . . . . 252
Cabling 208 V Three-Phase PDUs. . . . . . . . . . . . . . . . . . . . . . . . . . 254
Current and Power Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Component Configuration Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Appendix F, Return a Failed Component
Appendix G, Hardware Specifications
Introduction to Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . 263
Axiom Hardware Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
System Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
System Environmentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
System Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . 267
Regulatory Agency Compliances . . . . . . . . . . . . . . . . . . . . . . . . . 268
FCC Warning Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
European Union Compliance Statement . . . . . . . . . . . . . . . . . . . 270

Contents ix
Pillar Data Systems Confidential
System Packaging and Transportation . . . . . . . . . . . . . . . . . . . . . . 272
System Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Pilot Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Pilot Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Pilot Power Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Pilot Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . 274
Pilot Packaging and Transportation . . . . . . . . . . . . . . . . . . . . . . . . . 275
Slammer Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Slammer Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Slammer Power Characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Slammer Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . 277
Slammer Packaging and Transportation . . . . . . . . . . . . . . . . . . . . . 279
Brick Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Brick Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Brick Power Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Brick Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . 281
Brick Packaging and Transportation . . . . . . . . . . . . . . . . . . . . . . . . 282
Axiom PDU Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Pillar Rack Hardware Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Pillar Data Systems Confidential
x
List of Figures
Figure 1, Hardware health. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 2, Sample 42U rack front door. . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 3, Different types of rack door hinges . . . . . . . . . . . . . . . . . . . . . 20
Figure 4, Sample 42 U side panels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 5, Schematic of replaceable Pilot FRUs. . . . . . . . . . . . . . . . . . . . 26
Figure 6, Pilot bezel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 7, Pilot bezel ejector tabs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 8, Pilot CU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 9, Disk drive LED on Pilot CU . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 10, Bezel adapter flange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 11, Pilot CU support brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 12, USB key in a Pilot control unit . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 13, Schematic of replaceable Slammer FRUs. . . . . . . . . . . . . . . 44
Figure 14, Slammer battery FRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 15, Slammer battery location . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 16, Slammer battery screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 17, Slammer bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Figures xi
Pillar Data Systems Confidential
Figure 18, Slammer bezel ejector tabs . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 19, Receptacle for the Slammer bezel power connector . . . . . . . 55
Figure 20, Slammer fan FRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Figure 21, Slammer fan location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Figure 22, Slammer fan FRU screws . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 23, Slammer motherboard tray . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Figure 24, Motherboard tray assembly location . . . . . . . . . . . . . . . . . . . 63
Figure 25, Motherboard tray ejector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Figure 26, Network interface module (optical) FRU . . . . . . . . . . . . . . . . 71
Figure 27, Network interface module (optical) location. . . . . . . . . . . . . . 72
Figure 28, Network interface module ejector. . . . . . . . . . . . . . . . . . . . . . 75
Figure 29, Slammer power supply FRU . . . . . . . . . . . . . . . . . . . . . . . . . 79
Figure 30, Slammer power supply location. . . . . . . . . . . . . . . . . . . . . . . 80
Figure 31, Power supply correctly positioned . . . . . . . . . . . . . . . . . . . . . 83
Figure 32, Slammer private interconnect module FRU. . . . . . . . . . . . . . 85
Figure 33, Private interconnect module location. . . . . . . . . . . . . . . . . . . 86
Figure 34, Private interconnect module ejector. . . . . . . . . . . . . . . . . . . . 89
Figure 35, Sample PCI card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Figure 36, Riser PCI slots in a network interface module . . . . . . . . . . . . 93
Figure 37, PCI card and open PCI slots . . . . . . . . . . . . . . . . . . . . . . . . . 97
Figure 38, PCI card faceplate secured to the Slammer chassis . . . . . . . 98
Figure 39, Slammer chassis midplane . . . . . . . . . . . . . . . . . . . . . . . . . 101
Figure 40, Slammer bezel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 41, Schematic of replaceable Brick FRUs . . . . . . . . . . . . . . . . . 114
Figure 42, Brick bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 43, Brick bezel ejector tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Figures xii
Pillar Data Systems Confidential
Figure 44, Disk drive FRU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 45, Location of a disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Figure 46, ES module FRU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Figure 47, ES module location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 48, Power supply / fan module FRU . . . . . . . . . . . . . . . . . . . . . 130
Figure 49, Brick power supply / fan module location. . . . . . . . . . . . . . . 131
Figure 50, RAID controller FRU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Figure 51, Brick RAID controller location . . . . . . . . . . . . . . . . . . . . . . . 136
Figure 52, Spare disk drive FRU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 53, Spare disk drive location . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 54, Brick chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Figure 55, Brick chassis midplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Figure 56, Brick bezel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Figure 57, LEDs on the front of the Slammer chassis. . . . . . . . . . . . . . 193
Figure 58, LEDs on the back of the Slammer chassis . . . . . . . . . . . . . 195
Figure 59, Brick bezel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Figure 60, Disk drive carrier numbering in a Brick . . . . . . . . . . . . . . . . 199
Figure 61, Disk drive carrier LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Figure 62, LEDs on the back of the Brick chassis. . . . . . . . . . . . . . . . . 202
Figure 63, FRU location by designator (1-Slammer system) . . . . . . . . 211
Figure 64, FRU location by designator (2-Slammer system) . . . . . . . . 212
Figure 65, Single-phase PDU circuit breakers (front view) . . . . . . . . . . 247
Figure 66, Single-phase PDU outlet distribution (back view) . . . . . . . . 247
Figure 67, Three-phase PDU outlet distribution . . . . . . . . . . . . . . . . . . 248
Figure 68, Three-phase PDU circuit breakers. . . . . . . . . . . . . . . . . . . . 248
Figure 69, PDU connections for 115 V / 20 A power (2 PDUs). . . . . . . 250

Figures xiii
Pillar Data Systems Confidential
Figure 70, PDU connections for 115 V / 20 A power (4 PDUs). . . . . . . 251
Figure 71, PDU connections for 230 V / 30 A power (2 PDUs). . . . . . . 253
Figure 72, PDU connections for 208 V / 30 A power (2 PDUs). . . . . . . 255
Figure 73, Maximum tilt angles for stationary Pillar 42 U racks . . . . . . 287

Pillar Data Systems Confidential
xiv
List of Tables
Table 1, Pillar Axiom 500 Series components. . . . . . . . . . . . . . . . . . . . . . 3
Table 2, Required tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Table 3, Contacts at Pillar Data Systems . . . . . . . . . . . . . . . . . . . . . . . . . 6
Table 4, Pillar Axiom FRU replacement procedures. . . . . . . . . . . . . . . . 15
Table 5, Pilot FRU replacement tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 6, Pilot FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 7, Pilot bezel replacement tasks . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Table 8, Pilot CU replacement tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Table 9, Slammer FRU replacement tasks . . . . . . . . . . . . . . . . . . . . . . . 41
Table 10, Slammer FRU part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Table 11, Slammer battery LED status . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Table 12, Battery replacement tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Table 13, Battery shelf life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Table 14, Battery operational life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Table 15, Slammer bezel replacement tasks . . . . . . . . . . . . . . . . . . . . . 53
Table 16, Slammer fan LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Table 17, Fan replacement tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Tables xv
Pillar Data Systems Confidential
Table 18, Slammer motherboard LED status . . . . . . . . . . . . . . . . . . . . . 64
Table 19, Motherboard tray replacement tasks. . . . . . . . . . . . . . . . . . . . 64
Table 20, Slammer network interface module LED status . . . . . . . . . . . 72
Table 21, Network interface module replacement tasks . . . . . . . . . . . . . 73
Table 22, Slammer power supply LED status. . . . . . . . . . . . . . . . . . . . . 80
Table 23, Power supply replacement tasks. . . . . . . . . . . . . . . . . . . . . . . 81
Table 24, Slammer private interconnect module LED status . . . . . . . . . 86
Table 25, Private interconnect module replacement tasks . . . . . . . . . . . 87
Table 26, PCI card replacement tasks . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Table 27, LEDs on the Slammer bezel . . . . . . . . . . . . . . . . . . . . . . . . . 102
Table 28, Slammer chassis replacement tasks. . . . . . . . . . . . . . . . . . . 103
Table 29, Brick FRU replacement tasks . . . . . . . . . . . . . . . . . . . . . . . . 112
Table 30, Brick FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Table 31, Brick bezel replacement tasks. . . . . . . . . . . . . . . . . . . . . . . . 116
Table 32, LEDs on a disk drive carrier . . . . . . . . . . . . . . . . . . . . . . . . . 119
Table 33, Disk drive replacement tasks . . . . . . . . . . . . . . . . . . . . . . . . 121
Table 34, Brick ES module LED status. . . . . . . . . . . . . . . . . . . . . . . . . 126
Table 35, ES module replacement tasks. . . . . . . . . . . . . . . . . . . . . . . . 127
Table 36, Brick power supply / fan module LED status. . . . . . . . . . . . . 131
Table 37, Power supply / fan module replacement tasks . . . . . . . . . . . 132
Table 38, Brick RAID controller LED status . . . . . . . . . . . . . . . . . . . . . 137
Table 39, RAID controller replacement tasks . . . . . . . . . . . . . . . . . . . . 138
Table 40, Brick spare disk drive LED status . . . . . . . . . . . . . . . . . . . . . 144
Table 41, Spare disk drive replacement tasks . . . . . . . . . . . . . . . . . . . 145
Table 42, Brick bezel LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Table 43, Brick chassis replacement tasks. . . . . . . . . . . . . . . . . . . . . . 152

Tables xvi
Pillar Data Systems Confidential
Table 44, Electrical warning in other languages . . . . . . . . . . . . . . . . . . 160
Table 45, Lightning warning in other languages . . . . . . . . . . . . . . . . . . 164
Table 46, Power supply warning in other languages. . . . . . . . . . . . . . . 166
Table 47, Power disconnect warning in other languages . . . . . . . . . . . 169
Table 48, Install instructions warning in other languages . . . . . . . . . . . 169
Table 49, Warnings for Norway and Sweden . . . . . . . . . . . . . . . . . . . . 170
Table 50, Restricted access warning for other languages . . . . . . . . . . 171
Table 51, Product disposal warning for other languages . . . . . . . . . . . 173
Table 52, Jewelry removal warning for other languages. . . . . . . . . . . . 175
Table 53, Qualified personnel warning for other languages . . . . . . . . . 177
Table 54, Warnings for Finland. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Table 55, Warnings for Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Table 56, Power cabling warning for other languages . . . . . . . . . . . . . 179
Table 57, Supply circuit warning for other languages . . . . . . . . . . . . . . 180
Table 58, Voltage mismatch warning for other languages . . . . . . . . . . 181
Table 59, SELV circuit warning for other languages. . . . . . . . . . . . . . . 183
Table 60, Bad connection warning for other languages . . . . . . . . . . . . 186
Table 61, LEDs on the Slammer bezel . . . . . . . . . . . . . . . . . . . . . . . . . 192
Table 62, Slammer battery LED status . . . . . . . . . . . . . . . . . . . . . . . . . 193
Table 63, Slammer fan LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Table 64, Slammer motherboard LED status . . . . . . . . . . . . . . . . . . . . 194
Table 65, Slammer CU LED status. . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Table 66, Slammer FC circuit LED status. . . . . . . . . . . . . . . . . . . . . . . 196
Table 67, Slammer FS port LED status. . . . . . . . . . . . . . . . . . . . . . . . . 196
Table 68, Slammer copper GbE network port status . . . . . . . . . . . . . . 197
Table 69, Slammer optical GbE network port status. . . . . . . . . . . . . . . 197

Tables xvii
Pillar Data Systems Confidential
Table 70, Slammer network interface module LED status . . . . . . . . . . 197
Table 71, Slammer power supply LED status. . . . . . . . . . . . . . . . . . . . 197
Table 72, Slammer private interconnect module LED status . . . . . . . . 198
Table 73, Brick bezel LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Table 74, LEDs on a disk drive carrier . . . . . . . . . . . . . . . . . . . . . . . . . 200
Table 75, Brick power supply / fan module LED status. . . . . . . . . . . . . 203
Table 76, Brick RAID controller LED status . . . . . . . . . . . . . . . . . . . . . 204
Table 77, Brick ES module LED status. . . . . . . . . . . . . . . . . . . . . . . . . 205
Table 78, Brick spare disk drive LED status . . . . . . . . . . . . . . . . . . . . . 205
Table 79, Cable connection designations . . . . . . . . . . . . . . . . . . . . . . . 208
Table 80, FRU cable table reference . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Table 81, Pilot CU0 in a 1-Slammer system . . . . . . . . . . . . . . . . . . . . . 217
Table 82, Pilot CU1 in a 1-Slammer system . . . . . . . . . . . . . . . . . . . . . 217
Table 83, Pilot CU0 in a 2-Slammer system . . . . . . . . . . . . . . . . . . . . . 218
Table 84, Pilot CU1 in a 2-Slammer system . . . . . . . . . . . . . . . . . . . . . 218
Table 85, Slammer 1 / CU0 private interconnect module (1 Slammer). 220
Table 86, Slammer 1 / CU1 private interconnect module (1 Slammer). 220
Table 87, Slammer 1 / CU0 private interconnect module (2 Slammers)222
Table 88, Slammer 1 / CU1 private interconnect module (2 Slammers)224
Table 89, Slammer 2 / CU0 private interconnect module (2 Slammers)225
Table 90, Slammer 2 / CU1 private interconnect module (2 Slammers)226
Table 91, Cabling Bricks 1, 2, 3, and 4 . . . . . . . . . . . . . . . . . . . . . . . . 228
Table 92, Cabling Bricks 5, 6, 7, and 8 (1 Slammer). . . . . . . . . . . . . . . 230
Table 93, Cabling Bricks 9, 10, 11, and 12 (1 Slammer) . . . . . . . . . . . 232
Table 94, Cabling Bricks 13, 14, 15, and 16 . . . . . . . . . . . . . . . . . . . . 234
Table 95, Cabling Bricks 5, 6, 7, and 8 (2 Slammers). . . . . . . . . . . . . . 236

Tables xviii
Pillar Data Systems Confidential
Table 96, Cabling Bricks 9, 10, 11, and 12 (2 Slammers) . . . . . . . . . . 237
Table 97, Code translation for the FLT LED . . . . . . . . . . . . . . . . . . . . . 241
Table 98, Code translation for the ACT LED. . . . . . . . . . . . . . . . . . . . . 242
Table 99, Code translation for the ST LED . . . . . . . . . . . . . . . . . . . . . . 242
Table 100, Slammer LED startup codes . . . . . . . . . . . . . . . . . . . . . . . . 244
Table 101, Current and power in a 115 V system. . . . . . . . . . . . . . . . . 256
Table 102, Current and power in a 230 V system. . . . . . . . . . . . . . . . . 257
Table 103, System configurations for 20 A service. . . . . . . . . . . . . . . . 258
Table 104, System configurations for 30 A service. . . . . . . . . . . . . . . . 260
Table 105, System altitude specifications. . . . . . . . . . . . . . . . . . . . . . . 265
Table 106, System temperature and humidity specifications . . . . . . . . 266
Table 107, System acoustics specification . . . . . . . . . . . . . . . . . . . . . . 267
Table 108, System random vibration specifications . . . . . . . . . . . . . . . 267
Table 109, Safety and quality standards. . . . . . . . . . . . . . . . . . . . . . . . 268
Table 110, EM emissions & immunity. . . . . . . . . . . . . . . . . . . . . . . . . . 269
Table 111, Pilot dimensions and weight (both control units). . . . . . . . . 273
Table 112, Pilot power characteristics (per control unit) . . . . . . . . . . . . 273
Table 113, Pilot safety & quality standards. . . . . . . . . . . . . . . . . . . . . . 275
Table 114, Slammer dimensions and weight . . . . . . . . . . . . . . . . . . . . 276
Table 115, Slammer power characteristics . . . . . . . . . . . . . . . . . . . . . 276
Table 116, Slammer safety & quality standards . . . . . . . . . . . . . . . . . . 277
Table 117, Slammer EM emissions & immunity . . . . . . . . . . . . . . . . . . 278
Table 118, Brick dimensions and weight . . . . . . . . . . . . . . . . . . . . . . . 279
Table 119, Brick power characteristics . . . . . . . . . . . . . . . . . . . . . . . . . 280
Table 120, Brick safety & quality standards . . . . . . . . . . . . . . . . . . . . . 281
Table 121, Brick EM emissions & immunity . . . . . . . . . . . . . . . . . . . . . 282

Tables xix
Pillar Data Systems Confidential
Table 122, PDU specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Table 123, Rack specifications for an Axiom system . . . . . . . . . . . . . . 284

Pillar Data Systems Confidential
1
CHAPTER 1
Introduction to Pillar Axiom
Service Procedures
Audience
This guide addresses Service Technicians, Field Engineers,
and others who maintain, troubleshoot, and replace system
components and field replaceable units (FRUs). We assume
that you have the necessary skills and experience in using:
• Computer hardware and its operation.
• Required tools.
• ESD procedures.
• Computers and computer parts.
• A graphical user interface (GUI) in a Web browser.
Important! If you have a Support Services contract,
authorized Pillar Data Systems personnel perform all repairs.
Refer to your service agreement to determine your service
coverage. See Contact Information for the Sales phone
number if you would like to get a Support Services contract.