Orchid Telecom KS 832 User manual

1
Model KS 832
Programming & User Guide

2
Introduction......................................................................................................................................5
Installation hints...............................................................................................................................5
Wall mounting .........................................................................................................................5
Expanding your System………………………………………………………………………………5
System programming.......................................................................................................................6
System password........................................................................................................................6
Changing the password...............................................................................................................6
Exchange line set up .......................................................................................................................6
One Exchange Line connected ..............................................................................................6
Two Exchange Lines connected .............................................................................................7
Six Exchange Lines connected...............................................................................................7
Telephones with caller display and Date/Time features ..............................................................7
Setting the date and time.............................................................................................................7
Set the date.............................................................................................................................7
Set the time (24 hour clock) ....................................................................................................7
Change extension numbers.........................................................................................................8
Change the number of digits and lead digit for extensions......................................................8
Assigning incoming calls..................................................................................................................8
Add extensions 207 and 208 to ring on line 1..............................................................................9
Further examples ....................................................................................................................9
Assign extensions 207 and 208 only to ring on line 1 .............................................................9
Assign extensions 205 and 206 only to ring on line 2: ............................................................9
Add extensions 205, 206 and 207 to ring on line 3: ................................................................9
Assigning outgoing calls................................................................................................................10
Extension to specific exchange lines.........................................................................................10
Exchange line to specific extension or extensions ....................................................................10
Assign extensions for Direct Dial mode.........................................................................................10

3
Least Cost Routing (LCR) for all calls............................................................................................11
Accessing IP Calls.....................................................................................................................11
Call Barring / Call Restrictions.......................................................................................................12
Internal calls only Group 0.........................................................................................................12
Assign Groups 1 - 6 or 0 to extensions .................................................................................12
Call Barring on a line-by-line basis ................................................................................................13
Set a time limit for outgoing calls...................................................................................................13
Hotline ...........................................................................................................................................14
Music On Hold...............................................................................................................................14
Check or listen to Music On Hold..........................................................................................14
Auto Attendant (DISA)...................................................................................................................14
Record the Auto Attendant outgoing message (OGM)..............................................................14
Playback the Auto Attendant outgoing Message (OGM)...........................................................15
OGM if the extension is busy.....................................................................................................15
Playback the Extension Busy OGM...........................................................................................15
OGM if extension is unanswered after 25 seconds. ..................................................................15
Playback the Unanswered OGM ...............................................................................................15
Assign operator extension(s) for the Auto Attendant mode.......................................................15
Assign all lines for Auto Attendant.............................................................................................16
Assign a single line for Auto Attendant......................................................................................16
Remove the Auto Attendant feature from all lines.....................................................................16
Auto Divert to operator ..............................................................................................................16
Auto-Fax Detect ........................................................................................................................16
Assign single digit for Auto Attendant operation........................................................................16
Assign single digits for an extension or extensions...................................................................17
Day Night Service using Auto Attendant on/off..........................................................................17
Expanding your System……………………………………………………………………………… 18
Extension features/ Call handling..................................................................................................18
Extension to extension calls ………………………………………………………………………18
Transferring calls…………….………………………………………………………………………18
Call Pick Up…………………………………………………………………………………………..19

4
Conference Calls……………………………………………………………………………………19
System Speed Dials………………………………………………………………………………...19
Confirm extension number ...................................................................................................19
Operator call…………………………………………………………………………………………19
Ring-back on Busy ...............................................................................................................19
Transfer calls when busy......................................................................................................19
Transfer all calls to another extension..................................................................................19
Transfer all calls to your secretary........................................................................................20
Do Not Disturb mode............................................................................................................20
Select a specific line on a call-by-call basis..........................................................................20
Power failure ........................................................................................................................20
Remote programming....................................................................................................................20
Caller Display ................................................................................................................................20
Caller Display extension to extension........................................................................................21
Call Divert.................................................................................................................................21
Broadcasting/Public Announcement………………………………………………………………….21
Troubleshooting & FAQ's...............................................................................................................22
Factory Default settings…………………………………………………………………………….22
Reset the system to factory default settings..........................................................................22
Reset password ....................................................................................................................22
No dial tone on extension handsets......................................................................................22
Unable to dial 9 for a line ......................................................................................................22
Not all extensions ring on incoming calls .............................................................................22
Unable to call another extension...........................................................................................22
Unable to transfer calls .........................................................................................................23
Unable to program the PBX ..................................................................................................23
How to make a call out on a specific line ..............................................................................23
Add a PDQ (Credit Card) machine, fax Machine or Answer Machine to the system.............23
Contact Orchid for more assistance......................................................................................23
Technical Specifications…………………………………………………………………………….24

5
Introduction
Thank you for choosing the Orchid Telecom KS 832 telephone system. Please take time to read
through this Programming and User Guide to get the most from your new purchase.
Installation hints
Ensure the On/Off switch located on the left hand side of the KS832 is switched to On. (-)
Only extensions 201 to 204 will ring on incoming calls (factory default setting) unless you
nominate any other extensions to ring. See page 7. A maximum of any 8 extensions can be
programmed to ring on all incoming calls
Wall mounting
Drill two holes, 16cm apart. (Take extra care not to drill through electrical wiring or pipes.)
Adjust the screw heads until the PBX fits firmly against the wall.
Expanding your System
The KS832 system can be expanded to a maximum capacity of 16 lines and 128 extensions. This
is done by simply plugging in expansion cards containing either 8 lines or 8 extensions. See page
19 for instructions and contact your suppler for further details. If you expand the unit beyond 99
extensions you also need to change the extension numbering –see page 8 of this user guide for 4
digit extension numbering.
Locating the Line Sockets and Extension Sockets
Line Sockets Extension Sockets Expansion Sockets for Extension Expansion Cards
Line 1 to Line 8 Bottom Left 201
Bottom up Top Right 232

6
System programming
All programming is done on Extension 201 only.
Note: After programming a line successfully you will hear the message 'Your instructions are
successful' after you enter the # If you make a mistake you will hear 'You have entered an
incorrect instruction, try again later'
If you are programming a number of features you do not need to enter # and hang up after each
feature string. If the entry is successful you will hear the confirming message and, instead of
hanging up, you can continue with programming the next feature.
In this guide all dialled digits will appear in red text.
System password
The factory default password is: * * 0 1 (1234) #
Every time you successfully enter the password you will hear the message: 'System unlocked is
successful, you can start operating'. If you make a mistake you will hear the message 'You have
entered an unsuccessful instruction, try again later'.
Changing the password
Ext 201 Dial:
Current Password
* *
0
1
1234
#
* *
0
2
xxxx
#
Hang up
Your new password will be xxxx.
Note: When you enter the programming mode on extension 201 all the other extensions will be
cut off. Therefore ensure that other extensions are not on calls before you start programming.
To simplify all future programming, we strongly recommend that you store your new password into
a one-touch memory.
Exchange line set up
The KS832 is configured at the factory for 8 exchange Lines to be connected. If you have less
than 8 connected it is important the system is set-up for as many lines as you do have connected
For example:
One Exchange Line connected
Ext 201 Dial
Password
*
31
1
#
Hang up

7
Two Exchange Lines connected
EXT 201
Dial
Password
*
31
1
2
#
Hang up
Six Exchange Lines connected
Ext 201 Dial
Password
*
31
1
2
3
4
5
6
#
Hang up
Telephones with caller display and Date/Time features
If you are intending to use telephones with the above features on the KS832 you must program
the Date/Time settings on the PBX.
The KS832 will update your Caller Display log with the time/date of each Incoming call and calls
from other extensions.
There is no need to set the Date/Time on your telephones because the KS832 will do this
automatically when the phone first rings.
Setting the date and time
Note: At the end of every successful programming sequence you will hear a confirming
beep.
Set the date
On Extension 201 you will need to dial the Password * 95 1 yy mm dd dow # (where DOW
Monday = 1, Tuesday = 2 etc).
For example: Thursday 29 March 2012 would be
Ext 201 Dial
Password
*
95
1
12
03
29
4
#
Hang up
Set the time (24 hour clock)
On extension 21 you will need to dial the Password * 952 hh mm #
For example: 3.20 pm would be
Ext 201 Dial
Password
*
952
15
20
#
Hang up

8
Change extension numbers
As currently configured, the extensions are 3 digits 201 to 232, but these numbers can be
changed to 3 or 4 digits and any numbers you want from 100 to 8999
Change the number of digits and lead digit for extensions
Example 1: Change all extensions from 201 - 232 to 3001-3032
Ext 201 Dial
Password
*
72
3
4
#
Where 3 is the lead digit and 4 is the number of digits.
Then dial:
*
7
001
3001
#
Where 001 is the extension socket on rear of unit.
Then dial:
*
7
002
3002
#
*
7
003
3003
#
Keep going until:
*
7
032
3032
#
Hang up
Note: The system extensions can be programmed for a combination of 3 or 4 digits but 3 or 4 digit
extensions must have a different leading digit, for example: 3 digit extensions could start with 3
and 4 digit extensions could start with 5.
Example 2: Change Extension 202 to 303 and 208 to 5555
Ext 201 Dial:
Password
*
72
3
2
#
*
72
5
4
#
*
7
002
303
#
*
7
008
5555
#
Hang up
Assigning incoming calls
This is a useful feature for spreading the incoming call load over certain extensions or a specific
line direct to a specific extension. This is useful if you are sharing the KS with another company
or connecting a Fax machine to an extension.
Up to 8 extensions from 201 to 216 can be programmed to ring on incoming calls
IMPORTANT: The factory set default is to ring extensions 201 to 204 only.

9
If you want more than these 4 to ring you can add further extensions, please use the following
examples to help you get your KS set up as per your requirements.
Add extensions 207 and 208 to ring on line 1
Ext 201Dial
Password
* 12
01
207
#
* 12
01
208
#
Hang up
Now extensions 201 to 204 and 207 to 208 will ring on line 1.
Further examples
If you do not want one or all of extensions 201 to 204 to ring, you must first clear the factory
default setting as follows:
Assign extensions 207 and 208 only to ring on line 1
Ext 201 Dial
Password
* 11
01
#
This clears line 1
Then Enter:
* 12
01
207
#
* 12
01
208
#
Hang up
Assign extensions 205 and 206 only to ring on line 2:
Ext 201 Dial
Password
* 11
02
#
This clears line 2
Then enter:
* 12
02
205
#
* 12
02
206
#
Hang up
Add extensions 205, 206 and 207 to ring on line 3:
Ext 201 Dial
Password
* 12
03
205
#
* 12
03
206
#
* 12
03
207
#
Hang up
Now extensions 201 to 207 will ring on line 3.

10
Assigning outgoing calls
Extension to use specific exchange lines
A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority
Extensions for outgoing calls. This does not restrict other extensions from using the same outside
line.
Example: Restrict extension 208 to use exchange line 3 only.
Ext 201 Dial
Password
* 41
03
208
#
Hang up
To cancel this assignment:
Ext 201 Dial
Password
* 43
03
#
Hang up
Exchange line to specific extension or extensions
This applies to outgoing calls only, incoming calls can be answered by all extensions.
Example: Assign extensions 207 and 208 to be the only extensions that can make outgoing calls
on line 3.
Ext 201 Dial
Password
* 42
03
207
#
* 42
03
208
#
Hang up
To cancel this assignment:
Ext 201 Dial
Password
* 44
03
#
Hang up
Assign extensions for Direct Dial mode
As currently configured all extensions must Dial 9 for a line (Factory Default Setting). This can be
changed so that extensions automatically access the next available outside line as soon as they
pick up the phone.
Convert all extensions to Direct Dial mode:
Ext 201 Dial
Password
* 8
10
#
Hang up
Revert all extensions to 'Dial 9' mode:
Ext 201 Dial
Password
* 8
00
#
Hang up
Convert extensions 207 and 208 only to Direct Dial mode:

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Ext 201 Dial
Password
* 82
207
1
#
* 82
208
1
#
Hang up
Revert extensions 207 and 208 only to dial '9' mode:
Ext 201 Dial
Password
* 82
207
0
#
* 82
208
0
#
Hang up
Note: Direct Dial extensions must dial * in front of the extension number when making internal
calls.
Least Cost Routing (LCR) for all calls
Many phone companies offer attractive rates for their national, mobile and international calls. To
use their services however you will have to prefix all Internationals with a 4,5 or 6 digit access
code.
The Orchid KS832 can be programmed to automatically insert the phone company's access code
for all calls starting with 0, as follows:
To prefix all calls on all lines with Carrier Call 18185
Ext 201 Dial
Password
* 35
18185
#
Hang up
To Cancel LCR Prefix
Ext 201 Dial
Password
* 35
#
Hang up
If you only want the LCR function on one line, for example, line 3:
Ext 201 Dial
Password
* 34
03
18185
#
Hang up
To Cancel LCR on line 3
Ext 201 Dial
Password
* 34
03
#
Hang up
Accessing IP Calls or a Fixed Cellular Terminal (FCT)
As currently configured you need to dial 9 to access the BT or Cable line to make outgoing calls. If
you also have an IP service connected to one or more of your lines you can program a digit 1 –8
to access the IP or FCT service automatically.
Example 1: Assign Digit 7 to access IP or FCT service on lines 2 and 3
Ext 201 Dial
Password
* 971
7
02
#
Hang up

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To Cancel, Dial: * 971 #
Example 2: Assign Digit 8 to access IP or FCT services on line 3
Ext 201 Dial
Password
* 971
8
03
#
To cancel Dial * 971 #
To make IP or FCT calls dial 7 as in example 1, or 8 as in example 2.
Note: If your extensions have been changed for Direct Dial mode you need to dial * in front of the
7 or 8 above
Call Barring / Call Restrictions
The Orchid KS832 has a very flexible Call Restrictions package which should enable you reduce
your phone Bill by eliminating unnecessary calls.
For example you can restrict individual or all extensions from calling premium rate numbers,
International numbers, mobile numbers or calls to the speaking clock or Directory Inquires.
Calls can also be limited to just any of the 80 System Speed Dial memories.
Call types such as local, national, mobile, international, non-geographic, Directory Inquiries etc.
can be programmed into Call Groups.
There are Call Barring groups 1 to 6,and each group can have up to 20 call types of up to 4 digits.
For example Group 1 could contain Premium rate 09 and mobile 07 call types, Group 2 could
contain International calls to Asia 008 and Directory Inquiries 118 etc. These groups can be
assigned to individual or all extensions.
Example 1: Assign 09 and 07 into group 1 and 008 and 118 into group 2.
Ext 201 Dial
Password
* 57
1
09
#
07
* 57
2
118
#
Hang up
Example 2: Assign 01 and 02 into group 3 and 100, 123, 00, 07 and 09 into group 4.
Ext 201 Dial
Password
* 57
3
01
#
02
* 57
4
100
#
123
#
00
#
09
#
Hang up
Internal calls only Group 0
To assign extensions for internal calls only they should be assigned to Group 0. The system has
already been programmed for Group 0 to only allow internal calls. For example, you may have a
phone in your reception area or in a public area.
Assign Groups 1 - 6 or 0 to extensions
Example 1: Assign Group 1 to all extensions (Group 1 may bar calls to 09 numbers)
Ext 201 Dial
Password
* 54
1
#
Hang up

13
Cancel Group 1 being assigned to all extensions,
Ext 201 Dial
Password
* 53
#
Hang up
Example 2: Assign Group 2 to Ext 204 and Group 0 to Ext 208
Ext 201 Dial
Password
* 51
204
2
#
* 51
208
0
#
Hang up
Cancel extension 204 being assigned to group 2
Ext 201 Dial
Password
* 53
204
#
Hang up
Call Barring on a line-by-line basis
This is a useful feature if you want to bar certain call types on specific lines, for example, if you
want your colleagues to use Line 3 only for calls to mobiles because you have fitted a Fixed
Cellular Terminal (FCT) on Line 3 and calls to mobiles will be cheaper.
Bar calls to mobiles ( numbers starting with 07) on lines 1 and 2
Ext 201 Dial
Password
* 58
1
07
#
* 58
2
07
#
Hang up
This will force your colleagues to use Line 3 to call a mobile as the call will not go through on lines
1 and 2. They will have to dial # 3 to call a mobile.
To access any line directly dial # followed by the line number.
Set a time limit for outgoing calls
All or individual extensions can be restricted to a maximum call time for each outgoing call. The
maximum call time can be set for 1 to 60 minutes.
Example 1: Restrict all extensions to 3 minutes per outgoing call:
Ext 201 Dial
Password
* 93
3
#
Hang up
Cancel all extensions being limited to 3 minutes for outgoing calls:
Ext 201 Dial
Password
* 93
#
Hang up
Example 2: Restrict extensions 207 and 208 to 5 minutes for outgoing calls:
Ext 201 Dial
Password
* 91
207
05
#
*91
208
05
#
Hang up
Cancel extension 208 limit of 5 minutes for outgoing calls:

14
Ext 201 Dial
Password
* 92
208
#
Hang up
Note: One minute before the end of the time limit a beep will be heard every 15 seconds.
Hotline
This is a useful feature for Reception or emergency phones. When the handset is lifted the phone
automatically dials a given extension.
For this feature the factory default is to ring the operator on extension 202. However the operator
extension can be changed to another extension see page 7
Important: Do not change extension 201 to Hotline mode as this affects the ability to program
the system.
Example: Set extension 208 to Hotline mode:
Ext 201Dial
Password
* 51
208
91
#
Hang up
Remove the Hotline mode from extension 208:
Ext 201Dial
Password
* 53
208
#
Hang up
Music On Hold
The KS832 has an intermittent comfort tone which the caller hears while the call is being
transferred or put on Hold. However, we recommend you make use of the external Music On Hold
Port. This will provide a variety of music and a more professional image. A standard CD or MP3
player can be connected to this port using an Audio Cable with a 3.5 mm plug connected at both
ends. Connecting from the music on Hold Port to the player’s headset socket.
Check or listen to Music On Hold
Ext 201 Dial
Password
*
2
4
#
Hang up
Auto Attendant (DISA)
All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the
KS832 answers incoming callers and they will hear your personalised Outgoing Message (OGM).
This enables you to instruct your callers to Dial 201 for Sales, 202 for accounts etc, or 0 for the
Operator. Extension 202 is Operator 1 and extension 203 is Operator 2. If Operator 1 is busy the
call will go to Operator 2.
Record the Auto Attendant outgoing message (OGM)
You have up to 30 seconds for the OGM. A Suggested message is as follows:
'This is Smith and Co. If you would like the Sales department please Dial 201, if you would like
Customer Services please Dial 208, and for all other enquiries, please Dial 0 for the operator'

15
Ext 201 Dial
Password
*
221
#
Record message
Hang up
Playback the Auto Attendant outgoing Message (OGM)
Ext 201 Dial
Password
*
231
#
Listen to message
Hang up
OGM if the extension is busy
You can record a message to inform the caller to dial 0 for the operator because the extension is
busy. The maximum message length is 30 seconds. A suggested message is as follows:
'I am sorry the Extension you require is Busy please dial 0 for the operator'
Ext 201 Dial
Password
*
222
#
Record message
Hang up
Playback the Extension Busy OGM
Ext 201 Dial
Password
*
232
#
Listen to message
Hang up
OGM if extension is unanswered after 25 seconds.
You can record an OGM informing the Caller to Dial 0 for the operator because an extension is
not answering. To record the Unanswered OGM, (maximum 15 seconds): a suggested message
is as follows 'I am sorry, the Extension you require is not answering, please dial 0 for the operator'
Ext 201 Dial
Password
*
223
#
Record message
Hang up
Playback the Unanswered OGM
Ext 201 Dial
Password
*
233
#
Listen to message
Hang up
Assign operator extension(s) for the Auto Attendant mode
When the caller dials 0 for the operator, extension 202 will ring, if 202 is busy extension 203 will
ring.
You can program the extensions of your choice for Operator 1 or Operator 2, which will answer if
Operator 1 is busy.
Change Operator 1:
Ext 201 Dial
Password
*205 (extension number)
#
Hang up
Change Operator 2:
Ext 201 Dial
Password
*206 (extension number)
#
Hang up

16
Assign all lines for Auto Attendant
Ext 201 Dial
Password
*
20
#
Hang up
Assign a single line for Auto Attendant
Example: Assign Line 3 only to Auto Attendant
Ext 201 Dial
Password
* 20
03
#
Hang up
Remove the Auto Attendant feature from all lines
Ext 201 Dial
Password
*201
#
Hang up
Auto Divert to operator
The factory default setting is for an incoming caller to be cut off if they do not dial one of the
extension options.
This can be changed so that the caller will divert to the operator extension if they do not dial one
of the options.
Ext 201 Dial
Password
* 852
1
#
Hang up
Note: If a caller hangs up during the outgoing message, the Operator Extension 202 will still ring.
If this becomes a problem you can always revert to factory default setting as follows:
Ext 201 Dial
Password
* 852
0
#
Hang up
Auto-Fax Detect
In Auto Attendant mode the KS can detect an incoming fax and automatically transfer it to a Fax
machine.
Example: Assign extension 208 to automatically receive an incoming fax;
Ext 201 Dial
Password
* 207
208
#
Hang up
Cancel Auto fax detect
Ext 201 Dial
Password
* 207
#
Hang up
Assign single digit for Auto Attendant operation
This feature enables your incoming callers to dial a single digit to access extensions, for example:
Press 1 for Sales, 3 for Service, 4 for Accounts etc.
Example: Activate single digit operation
Ext 201 Dial
Password
* 29
1
#
Hang up

17
Cancel single digit operation
Ext 201 Dial
Password
* 29
0
#
Hang up
Assign single digits for an extension or extensions
Example 1: Assign extensions 201,202,and 203 to Digit 1.
These extensions will ring in turn, if 202 takes a call 203 will ring next.
Ext 201 Dial
Password
* 150
1
201
#
*150
1
202
#
* 150
1
203
#
Hang up
Example 2: Assign Extensions 204 and 205 to digit 5.
Ext 201 Dial
Password
* 150
5
204
#
* 150
5
205
#
Hang up
Note: To change the extensions assigned to a digit you must first clear the programming as
follows:
Ext 201 Dial
Password
* 140
digit
#
Hang up
Day Night Service using Auto Attendant on/off
The Auto Attendant modes can be set to switch on or off at different times.
For example, you may want the Auto Attendant mode to be on evenings and weekends or you
may want the Auto Attendant on during the working week and off at evenings and weekends so
that an answering machine can take messages.
Note: Please make sure you have set the system clock (see page 7)
Example1: Turn the Auto Attendant on at 9 am and off at 6 pm. Monday to Friday and on all day
Saturday and Sunday:
Ext 201 Dial:
Password
* 87
0900
1800
1
#
* 891
6 (DOW)
1
#
* 892
7 (DOW)
1
#
Hang up
Where day of the week (dow) is 1 for Monday, 2 for Tuesday, 7 for Sunday
Example 2: Turn the Auto attendant on at 6 pm and off at 9 am Monday to Friday and off at
weekends.
Ext 201 Dial:
Password
* 01
1234
#
* 87
1800
0900
1
#
* 891
6 (DOW)
0
#
* 892
7 (DOW)
0
#
Hang up
Note:1 = Auto attendant on, 0 = Auto attendant off.

18
Expanding your System
Installing Expansion Cards
Line Cards –Installing an 8 Line Expansion Card (8LEC) will add the capacity to the KS832 to
handle an additional 8 lines.
To install, Turn the system power OFF and remove the blanking plate from the 4th column on the
left, carefully insert the new expansion card and secure it with the screws provided. Turn the
power ON.
To activate all 8 lines, making a total of 16 lines:
Ext 201 Dial
Password
* 32
12345678
#
Hang up
To activate just 2 additional lines, making a total of 10 lines:
Ext 201 Dial
Password
* 32
12
#
Hang up
Extension Cards –The KS832 comes with 16 extensions as standard but you can add up to
12 x 8 Extension expansion cards which will give you a maximum of 128 extensions.
To add say just 4 expansion cards giving you a total of 48 extensions turn power OFF and remove
the blanking plates 9-12 on the left. Carefully insert the 4 expansion cards and secure with the
screws provided. Turn the power ON
The 32 new extensions will automatically be linked to the system and will be extension numbers
233-264.
Extension features/ Call Handling from your connected
telephone
Placing a Call On Hold
On Key Systems (KS416, KS616 & KS832) it is only the Key Phones connected that have full hold
functionality when call handling. See your Key Phone user guide for details.
For all other phones connected, corded or cordless, the following are the call handling instructions
Extension to Extension Calls
To call another extension dial *followed by the extension number.
Transferring calls
Dial Recall (R) followed by the extension number you want to transfer a call to. You can either
speak to the person on the extension asking if they want to take the call, if they do you hang up
and the call goes through, if they don’t, they hang up and the call come back to you. Or you can

19
simply hang up and if the extension does not answer the incoming call will ring back to your
phone.
Call pick up
To pick up a call ringing on another extension dial #7
Conference calls
To set up a conference call between an external call on your extension, yourself and another
extension dial Recall (R) *followed by the extension number.
System speed dials
To set up system speed dials see page 15. To use the system speed dial memories
Dial # # followed by the memory number 01-80
Confirm extension number
If you want to know your extension number, Lift your handset and dial # * 9 a voice prompt will
advise you of your port number and extension number.
Operator call
Any extension can dial 0and they will be automatically connected to extension 202. If 202 is busy
they will be connected to 203.
If your extension is in direct dial mode dial * 0
Ringback on Busy
If the extension you call is busy you can enter Ringback mode by dialing:
Recall (R)
#
#
0
0
Hang up
When the extension you want hangs up your phone will ring, lift the handset and the other
extension will ring.
Transfer calls when busy
This feature enables you to transfer internal and external calls to another extension if you are
engaged on a call.
Activate Transfer Dial: # * 1 Ext no
Cancel Transfer when engaged Dial: # * 1 00
Transfer all calls to another extension
Transfer all calls to another Extension Dial: # * 2 Ext no
Cancel the transfer of all call Dial: # * 2 00

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Transfer all calls to your secretary
Transfer all calls to your secretary Dial: # * 6 Ext No
In this mode only the secretary can call your extension. To cancel calls being transferred to your
secretary Dial: # * 6 00
Do Not Disturb mode
If you do not want to receive internal or external calls Dial: # * 71 Hang up. To cancel 'Do Not
Disturb' mode Dial: # * 70
Select a specific line on a call-by-call basis
The extension can either be in dial 9 for a Line Mode or Direct Dial Mode.
Lift handset and dial:
# 1 (For Line 1) # 2 (For Line 2) # 3 (For Line 3) etc
Power failure
In the event of a power failure the exchange lines will automatically be routed as follows:
Line 1 to 201
Line 2 to 202
Line 3 to 203 etc…
Remote programming
This is a useful feature if a company has several office’s, it enables the Administrator to remotely
program PBX features including Speed Dial memories. It also enables your KS provider to assist
you in setting up the system.
To program the system remotely, call the KS and get transferred to extension 201. The person on
extension 201 should be instructed to dial Recall (R) then # * # *.
You can now program the system as required –there is no need to dial the system password
before programming.
Alternatively, the person on extension 201 of the system that needs programming can call you,
dial Recall (R) followed by # * # * both parties should hang up when programming is completed.
Caller Display
The Caller Display feature is subject to network connection –check with your line provider.
When this feature is activated on your line, and providing you have compatible Caller Display
telephones, the telephone numbers of incoming callers will be displayed and logged on
extensions.