Orchid Telecom KS 832 User manual

1
Model KS 832
Programming & User Guide

2
Introduction......................................................................................................................................5
Installation hints...............................................................................................................................5
Wall mounting .........................................................................................................................5
Expanding your System………………………………………………………………………………5
System programming.......................................................................................................................6
System password........................................................................................................................6
Changing the password...............................................................................................................6
Exchange line set up .......................................................................................................................6
One Exchange Line connected ..............................................................................................6
Two Exchange Lines connected .............................................................................................7
Six Exchange Lines connected...............................................................................................7
Telephones with caller display and Date/Time features ..............................................................7
Setting the date and time.............................................................................................................7
Set the date.............................................................................................................................7
Set the time (24 hour clock) ....................................................................................................7
Change extension numbers.........................................................................................................8
Change the number of digits and lead digit for extensions......................................................8
Assigning incoming calls..................................................................................................................8
Add extensions 207 and 208 to ring on line 1..............................................................................9
Further examples ....................................................................................................................9
Assign extensions 207 and 208 only to ring on line 1 .............................................................9
Assign extensions 205 and 206 only to ring on line 2: ............................................................9
Add extensions 205, 206 and 207 to ring on line 3: ................................................................9
Assigning outgoing calls................................................................................................................10
Extension to specific exchange lines.........................................................................................10
Exchange line to specific extension or extensions ....................................................................10
Assign extensions for Direct Dial mode.........................................................................................10

3
Least Cost Routing (LCR) for all calls............................................................................................11
Accessing IP Calls.....................................................................................................................11
Call Barring / Call Restrictions.......................................................................................................12
Internal calls only Group 0.........................................................................................................12
Assign Groups 1 - 6 or 0 to extensions .................................................................................12
Call Barring on a line-by-line basis ................................................................................................13
Set a time limit for outgoing calls...................................................................................................13
Hotline ...........................................................................................................................................14
Music On Hold...............................................................................................................................14
Check or listen to Music On Hold..........................................................................................14
Auto Attendant (DISA)...................................................................................................................14
Record the Auto Attendant outgoing message (OGM)..............................................................14
Playback the Auto Attendant outgoing Message (OGM)...........................................................15
OGM if the extension is busy.....................................................................................................15
Playback the Extension Busy OGM...........................................................................................15
OGM if extension is unanswered after 25 seconds. ..................................................................15
Playback the Unanswered OGM ...............................................................................................15
Assign operator extension(s) for the Auto Attendant mode.......................................................15
Assign all lines for Auto Attendant.............................................................................................16
Assign a single line for Auto Attendant......................................................................................16
Remove the Auto Attendant feature from all lines.....................................................................16
Auto Divert to operator ..............................................................................................................16
Auto-Fax Detect ........................................................................................................................16
Assign single digit for Auto Attendant operation........................................................................16
Assign single digits for an extension or extensions...................................................................17
Day Night Service using Auto Attendant on/off..........................................................................17
Expanding your System……………………………………………………………………………… 18
Extension features/ Call handling..................................................................................................18
Extension to extension calls ………………………………………………………………………18
Transferring calls…………….………………………………………………………………………18
Call Pick Up…………………………………………………………………………………………..19

4
Conference Calls……………………………………………………………………………………19
System Speed Dials………………………………………………………………………………...19
Confirm extension number ...................................................................................................19
Operator call…………………………………………………………………………………………19
Ring-back on Busy ...............................................................................................................19
Transfer calls when busy......................................................................................................19
Transfer all calls to another extension..................................................................................19
Transfer all calls to your secretary........................................................................................20
Do Not Disturb mode............................................................................................................20
Select a specific line on a call-by-call basis..........................................................................20
Power failure ........................................................................................................................20
Remote programming....................................................................................................................20
Caller Display ................................................................................................................................20
Caller Display extension to extension........................................................................................21
Call Divert.................................................................................................................................21
Broadcasting/Public Announcement………………………………………………………………….21
Troubleshooting & FAQ's...............................................................................................................22
Factory Default settings…………………………………………………………………………….22
Reset the system to factory default settings..........................................................................22
Reset password ....................................................................................................................22
No dial tone on extension handsets......................................................................................22
Unable to dial 9 for a line ......................................................................................................22
Not all extensions ring on incoming calls .............................................................................22
Unable to call another extension...........................................................................................22
Unable to transfer calls .........................................................................................................23
Unable to program the PBX ..................................................................................................23
How to make a call out on a specific line ..............................................................................23
Add a PDQ (Credit Card) machine, fax Machine or Answer Machine to the system.............23
Contact Orchid for more assistance......................................................................................23
Technical Specifications…………………………………………………………………………….24

5
Introduction
Thank you for choosing the Orchid Telecom KS 832 telephone system. Please take time to read
through this Programming and User Guide to get the most from your new purchase.
Installation hints
Ensure the On/Off switch located on the left hand side of the KS832 is switched to On. (-)
Only extensions 201 to 204 will ring on incoming calls (factory default setting) unless you
nominate any other extensions to ring. See page 7. A maximum of any 8 extensions can be
programmed to ring on all incoming calls
Wall mounting
Drill two holes, 16cm apart. (Take extra care not to drill through electrical wiring or pipes.)
Adjust the screw heads until the PBX fits firmly against the wall.
Expanding your System
The KS832 system can be expanded to a maximum capacity of 16 lines and 128 extensions. This
is done by simply plugging in expansion cards containing either 8 lines or 8 extensions. See page
19 for instructions and contact your suppler for further details. If you expand the unit beyond 99
extensions you also need to change the extension numbering –see page 8 of this user guide for 4
digit extension numbering.
Locating the Line Sockets and Extension Sockets
Line Sockets Extension Sockets Expansion Sockets for Extension Expansion Cards
Line 1 to Line 8 Bottom Left 201
Bottom up Top Right 232

6
System programming
All programming is done on Extension 201 only.
Note: After programming a line successfully you will hear the message 'Your instructions are
successful' after you enter the # If you make a mistake you will hear 'You have entered an
incorrect instruction, try again later'
If you are programming a number of features you do not need to enter # and hang up after each
feature string. If the entry is successful you will hear the confirming message and, instead of
hanging up, you can continue with programming the next feature.
In this guide all dialled digits will appear in red text.
System password
The factory default password is: * * 0 1 (1234) #
Every time you successfully enter the password you will hear the message: 'System unlocked is
successful, you can start operating'. If you make a mistake you will hear the message 'You have
entered an unsuccessful instruction, try again later'.
Changing the password
Ext 201 Dial:
Current Password
* *
0
1
1234
#
* *
0
2
xxxx
#
Hang up
Your new password will be xxxx.
Note: When you enter the programming mode on extension 201 all the other extensions will be
cut off. Therefore ensure that other extensions are not on calls before you start programming.
To simplify all future programming, we strongly recommend that you store your new password into
a one-touch memory.
Exchange line set up
The KS832 is configured at the factory for 8 exchange Lines to be connected. If you have less
than 8 connected it is important the system is set-up for as many lines as you do have connected
For example:
One Exchange Line connected
Ext 201 Dial
Password
*
31
1
#
Hang up

7
Two Exchange Lines connected
EXT 201
Dial
Password
*
31
1
2
#
Hang up
Six Exchange Lines connected
Ext 201 Dial
Password
*
31
1
2
3
4
5
6
#
Hang up
Telephones with caller display and Date/Time features
If you are intending to use telephones with the above features on the KS832 you must program
the Date/Time settings on the PBX.
The KS832 will update your Caller Display log with the time/date of each Incoming call and calls
from other extensions.
There is no need to set the Date/Time on your telephones because the KS832 will do this
automatically when the phone first rings.
Setting the date and time
Note: At the end of every successful programming sequence you will hear a confirming
beep.
Set the date
On Extension 201 you will need to dial the Password * 95 1 yy mm dd dow # (where DOW
Monday = 1, Tuesday = 2 etc).
For example: Thursday 29 March 2012 would be
Ext 201 Dial
Password
*
95
1
12
03
29
4
#
Hang up
Set the time (24 hour clock)
On extension 21 you will need to dial the Password * 952 hh mm #
For example: 3.20 pm would be
Ext 201 Dial
Password
*
952
15
20
#
Hang up

8
Change extension numbers
As currently configured, the extensions are 3 digits 201 to 232, but these numbers can be
changed to 3 or 4 digits and any numbers you want from 100 to 8999
Change the number of digits and lead digit for extensions
Example 1: Change all extensions from 201 - 232 to 3001-3032
Ext 201 Dial
Password
*
72
3
4
#
Where 3 is the lead digit and 4 is the number of digits.
Then dial:
*
7
001
3001
#
Where 001 is the extension socket on rear of unit.
Then dial:
*
7
002
3002
#
*
7
003
3003
#
Keep going until:
*
7
032
3032
#
Hang up
Note: The system extensions can be programmed for a combination of 3 or 4 digits but 3 or 4 digit
extensions must have a different leading digit, for example: 3 digit extensions could start with 3
and 4 digit extensions could start with 5.
Example 2: Change Extension 202 to 303 and 208 to 5555
Ext 201 Dial:
Password
*
72
3
2
#
*
72
5
4
#
*
7
002
303
#
*
7
008
5555
#
Hang up
Assigning incoming calls
This is a useful feature for spreading the incoming call load over certain extensions or a specific
line direct to a specific extension. This is useful if you are sharing the KS with another company
or connecting a Fax machine to an extension.
Up to 8 extensions from 201 to 216 can be programmed to ring on incoming calls
IMPORTANT: The factory set default is to ring extensions 201 to 204 only.

9
If you want more than these 4 to ring you can add further extensions, please use the following
examples to help you get your KS set up as per your requirements.
Add extensions 207 and 208 to ring on line 1
Ext 201Dial
Password
* 12
01
207
#
* 12
01
208
#
Hang up
Now extensions 201 to 204 and 207 to 208 will ring on line 1.
Further examples
If you do not want one or all of extensions 201 to 204 to ring, you must first clear the factory
default setting as follows:
Assign extensions 207 and 208 only to ring on line 1
Ext 201 Dial
Password
* 11
01
#
This clears line 1
Then Enter:
* 12
01
207
#
* 12
01
208
#
Hang up
Assign extensions 205 and 206 only to ring on line 2:
Ext 201 Dial
Password
* 11
02
#
This clears line 2
Then enter:
* 12
02
205
#
* 12
02
206
#
Hang up
Add extensions 205, 206 and 207 to ring on line 3:
Ext 201 Dial
Password
* 12
03
205
#
* 12
03
206
#
* 12
03
207
#
Hang up
Now extensions 201 to 207 will ring on line 3.

10
Assigning outgoing calls
Extension to use specific exchange lines
A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority
Extensions for outgoing calls. This does not restrict other extensions from using the same outside
line.
Example: Restrict extension 208 to use exchange line 3 only.
Ext 201 Dial
Password
* 41
03
208
#
Hang up
To cancel this assignment:
Ext 201 Dial
Password
* 43
03
#
Hang up
Exchange line to specific extension or extensions
This applies to outgoing calls only, incoming calls can be answered by all extensions.
Example: Assign extensions 207 and 208 to be the only extensions that can make outgoing calls
on line 3.
Ext 201 Dial
Password
* 42
03
207
#
* 42
03
208
#
Hang up
To cancel this assignment:
Ext 201 Dial
Password
* 44
03
#
Hang up
Assign extensions for Direct Dial mode
As currently configured all extensions must Dial 9 for a line (Factory Default Setting). This can be
changed so that extensions automatically access the next available outside line as soon as they
pick up the phone.
Convert all extensions to Direct Dial mode:
Ext 201 Dial
Password
* 8
10
#
Hang up
Revert all extensions to 'Dial 9' mode:
Ext 201 Dial
Password
* 8
00
#
Hang up
Convert extensions 207 and 208 only to Direct Dial mode: