Orchid Telecom PBX 308 Instruction Manual

Model
PBX 308
System Administration Guide

2
Introduction 4
Installation Hints 4
Wall Mounting
System Programming 5
System Password
Changing the Password
IMPORTANT – Exchange Lines 6
1 Exchange Line connected:
2 Exchange Lines connected:
3 Exchange Lines connected:
Assign Incoming calls to ring Nominated Extensions 7
Example 1: To assign all incoming calls on line 1 to ring Extensions 202, 206 and 207
Example 2: To assign all Incoming calls on line 3 to extensions 205 and 206
To assign an Extension to use only a specific Exchange Line
for Outgoing Calls 8
To restrict extension 208 to use exchange line 3 only
To assign an Exchange line for exclusive use for outgoing calls by
nominated extensions 8
To assign Extensions 207 and 208 to be the only Extensions that can make outgoing
calls on line 3
To assign Extensions to Direct Dial Mode 9
To convert Extension 204 to Direct Dial
To convert Extensions 205 and 206 for Direct Dial
To revert Direct Dial Extensions back to Dial 9 Extensions
To revert ALL Direct Dial Extensions back to Dial 9 for a Line Extensions

3
Call Barring / Call Restrictions 10
Example – To program 999, 911,112, 01 & 02 numbers into Group 0
To assign ALL extensions to the allowed call types only in Group 0
Internal Call Only – Group 6
Call Barring – Groups 1 to 5
Assigning Call Barring Groups to Extensions
Change extension numbers 14
Administrators Personal Pin Number to Override Internal Calls Only
Extensions (Group 6) 15
To make outgoing calls on ‘Internal Calls’ only extensions
Reception Phone and Door Phone 15
Assigning Extensions to ring when the Reception Phone is lifted or the Door Phone
is pressed
To answer the Reception Phone or Door Phone from a Non Assigned Extension
Music On Hold 17
To check or listen to Music On Hold
Auto Attendant Mode / Direct Inward System Access (DISA) 17
To record the Auto Attendant outgoing message (OGM)
To playback the Auto Attendant Outgoing Message (OGM)
OGM if Extension is unanswered after 25 seconds
To Playback the Unanswered OGM
To Assign Operator Extension(s) for the Auto Attendant mode
To assign all Lines for Auto Attendant
To assign a Line for Auto Attendant
To remove the Auto Attendant feature from All Lines
BT or Cable Select (Star) Services
To select a specific line on a “Call By Call” basis
Power Failure
Troubleshooting 21
FAQ’s 22

4
Thank you for choosing the Orchid Telecom PBX 308. Please take time to read through this
Administration guide to get the most from your new purchase.
• Ensure power On/Off switch located on the left hand side of the PBX is switched to On.
• All extension sockets should be Master type with built in ringing capacitor. (If you use a
secondary type socket, and your extension phones are older type 4-wire working, they will
not ring). We have a range of “Easy Install” adaptors for connecting the extensions. They
are available in 4 lengths; 10cm, 5m, 10m and 20m. Please contact your supplier for more
details.
• Only extensions 201-204 will ring on incoming calls (factory default setting) unless you
nominate any other extensions to ring. See page 5 of the Administration Guide.
• The Exchange Lines should be connected to the PBX using the telephone leads supplied
Wall Mounting:
• Drill 2 holes, 16cm apart. (Take extra care not to drill through electrical wiring or pipes.)
• Adjust the screw heads until the PBX fits firmly against the wall.

5
All programming is done on Extension 201 ONLY.
NOTE: If Programming is done successfully you will hear a Beep, if unsuccessful you will hear a
Series of Beeps.
System Password
The factory default password is: * 0 1 (1234) #
Changing the Password
Off Hook Dial: Current Password * 0 1 1234 #
Ext 201
Dial: New Password * 0 2 xxxx # On Hook
Ext 201
NB: Your new Password will be: * 0 1 xxxx #
If you change the programming Extension 201 to Direct Dial mode (page 6) you will
need to dial a * in front of the Password ie: * * 01 1234 # 2
When you enter the programming mode on 201 all the other Extensions will be cut off.
Therefore ensure that other Extensions are not on calls before you start programming.
We strongly recommend that you store your new password into a one-touch memory.
This will simplify all future programming.

6
The PBX 308 is configured at the factory for 3 Exchange Lines to be connected. If you only have 1
or 2 lines connected it is important that the system is set-up as follows:
1 xchange Line connected:
Off Hook Dial: Password * 3 1 # On Hook
Ext 201 Ext 201
2 xchange Lines connected:
Off Hook Dial: Password * 3 1 2 # On Hook
Ext 201 Ext 201
If at a later date you want to add another line, making a total of 3 lines:
Off Hook Dial: Password * 3 1 2 3 # On Hook
Ext 201 Ext 201

7
This is a useful feature for spreading the incoming call load over certain extensions or a specific
line direct to a specific extension. Useful if you are sharing the PBX with another company.
IMPORTANT: The factory set default is to ring Extensions 201 – 204 only.
How to assign the lines to ring specific extensions is best explained by the following 2 examples:
Example 1: - To assign all incoming calls on line 1 to ring Extensions 202, 206 and 207:
Off Hook Dial: Password * 1 1 267 # On Hook
Ext 201 Line Extensions Ext 201
Example 2: - To assign all Incoming calls on line 3 to extensions 205 and 206:
Off Hook Dial: Password * 1 3 56 # On Hook
Ext 201 Line Extensions Ext 201

8
A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority
Extensions for outgoing calls. This does not restrict other extensions from using the same outside
line.
Example:
To restrict extension 208 to use exchange line 3 only.
Off Hook Dial: Password * 42 3 208 # On Hook
Ext 201 Line Extension Ext 201
This applies only Outgoing calls only, incoming calls can be answered by all extensions.
Example:
To assign Extensions 207 and 208 to be the only Extensions that can make outgoing calls
on line 3.
Off Hook Dial: Password * 41 207 # * 41 208 # On Hook
Ext 201 Ext 201

9
As currently configured all extensions must Dial 9 for a line (Factory Default Setting). Extensions
that make a lot of outgoing calls and a few internal calls (Telesales for example) can be changed
to Direct Dial Extensions, whereby as soon as they go off hook they immediately get an outside
line (if one is free). No need to dial 9 and makes redialing very easy.
Example 1:
To convert Extension 204 to Direct Dial:
Off Hook Dial: Password * 8 204 1 # On Hook
Ext 201 Ext 201
Example 2:
To convert Extensions 205 and 206 for Direct Dial:
Off Hook Dial: Password * 8 205 1 # * 8 206 1 # On Hook
Ext 201 Ext 201
NB:
1. Direct Dial Extensions must dial * in front of the Extension number when making internal calls.
2. If Extension 201 is converted to Direct Dial and wants to program system features, a * must be
inserted in front of the Password.
3. Direct Dial Extensions cannot set up or remove BT or Cable select services provided by the
telephone exchange. These select services can only be set up on Dial 9 extensions.

10
To revert Direct Dial xtensions back to Dial 9 xtensions
Example: To revert Extension 204 back to a Dial 9 for a line Extension:
Off Hook Dial: Password * 8 204 0 # On Hook
Ext 201 Ext 201
To revert ALL Direct Dial xtensions back to Dial 9 for a Line xtensions:
Off Hook Dial: Password * 8 000 # On Hook
Ext 201 Ext 201
The Orchid PBX 308 has a flexible Call Restriction Feature. Allowing extensions to call only
essential numbers thereby keeping call costs to a minimum.
Call Restrictions of a varying degree can apply to any or all extensions.
There are 7 groups of Call Barring / Call Restrictions available. Groups 1 to 5 enable you to
program Call types to be Barred. For example Calls to Mobile (07) numbers can be assigned to
Group 1 and any extensions assigned to Group 1 will not be able to make a call to a mobile
phone.
Any extensions assigned to Group 6 can only make Internal Calls
Group 0 is for Allowed Calls only. It may be quicker and easier to use this feature instead of the
Call Barring / Call Restriction option depending on your requirements.

11
To allow ALL extensions to only dial certain call types, the allowed call types must be programmed
in Group 0. For example you may want all extensions to only call local and National numbers (01
& 02) and emergency numbers.
NB: 999, 112 & 911 must always be programmed as Allowed Calls
Example – To program 999, 911,112, 01 & 02 numbers into Group 0:
Off Hook Dial: Password * 50 999 # 911 # 112 # 01 # 02 # On Hook
Ext 201 Ext 201
NB: Call Types can be added to the above at any time up to a maximum of 10 call types.
To delete any call types you can only delete ALL call types as follows:
Off Hook Dial: Password * 50 # On Hook
Ext 201 Ext 201
You must now re-program all allowed call types as above including 999, 112 & 911
To assign ALL extensions to the allowed call types only in Group 0:
Off Hook Dial: Password * 56 0 # On Hook
Ext 201 Ext 201

12
Internal Call Only – Group 6
To restrict an extension(s) to internal calls only, no outgoing calls.
Off Hook Dial: Password * 56 2xx 6 # On Hook
Ext 201 Extension Ext 201
NB: Internal Calls only extensions CANNOT make calls to the Emergency Services.
Call Barring – Groups 1 to 5
Allows you to set up 5 different groups with various call types being barred.
Suggestions:
Group Suggested Call Type to be Barred
1 Mobiles 07
2 International 00
3 Premium Rate 09
4 Network Services 123,118 etc
5 Non Geographical Numbers 0845, 0870 etc.
Each call type can be up to 4 digits and up to 20 call types per group can be programmed.
Example 1: Programming Premium Rate numbers starting with 09 into Group 3
Off Hook Dial: Password * 5 3 09 # On Hook
Ext 201 Code Group Barred Ext 201

13
Example 2: Programming Non Geographic numbers 0845 and 0870 into group 5
Off Hook Dial: Password * 5 5 0845 # 0870 # On Hook
Ext 201 Code Group Barred Ext 201
Assigning Call Barring Groups to xtensions
Example 1. To assign Call Barring Group 5 to Extension 206
Off Hook Dial: Password * 56 206 5 # On Hook 201
Code Extension Group
Example 2. To assign Call Barring Group 1 to Extension 204 and 205
Off Hook Dial: Password * 56 204 1 # 205 1 # On Hook
Ext 201 Code Ext Group Ext Group Ext 201
Example 3. To assign Group 3 to ALL Extensions
Off Hook Dial: Password * 56 3 # On Hook
Ext 201 Code Group Ext 201

14
Extensions are numbered 201 -208 but you can change Extension numbers to suit. It could be
your previous PBX Extensions were numbered 101 - 108 or some other 3 digit number range.
To change xtension number(s)
Example to change Ext 207 and 208 to Ext 100 and 200 respectively:
Off Hook Dial: Password * 7 207 100 # * 7 208 200 # On Hook
Ext 201 Ext 201
The factory set Pin Number is 1234. To change the Pin Number to say 4567 proceed as follows:
Off Hook Dial: Password * 04 4567 # On Hook
Ext 201 Code New Pin Ext 201

15
To make outgoing calls on ‘Internal Calls’ only extensions
Off Hook Dial: # 61 4567 Dial Number
Any Ext Code New Pin
Up to 4 Extensions can be assigned to ring when the reception phone is picked up or the Door
Phone is pressed.
The Reception Phone or Door Phone should be connected to the Door Bell socket located on the
rear of the PBX 308.
NOTE: Do not connect powered Door-Phones into the Doorbell socket situated on the rear panel,
as this will damage the PBX. Only plug 2 wire, non-powered Door-phones into this socket.
Contact your supplier for further information.
Assigning xtensions to ring when the Reception Phone is lifted or the Door Phone
is pressed:
Example 1: Assigning Extension 201 & 202 to Ring
Off Hook Dial: Password * 14 1 2 # On Hook
Ext 201 Code Ext last digit Ext 201

16
Example 2. Assign extensions 204,205,206 & 207 to Ring
Off Hook Dial: Password * 14 4 5 6 7 # On Hook
Ext 201 Code Ext last digit Ext 201
To answer the Reception Phone or Door Phone from a Non Assigned xtension
Off Hook Dial: # 7 On Hook
Any Ext Any Ext
The PBX 308 has an intermittent comfort tone which the caller hears while the call is being
transferred. However we recommend you make use of the external Music On Hold Port, located
on the rear of the unit. This will provide more variety of music and a more professional image. A
standard CD player, fixed or portable, can be connected to this port using a Mono Audio Cable
with 3.5mm plugs connected at both ends. The CD Player should have a “Repeat” function. If
using a portable CD player we recommend you use a DC power adaptor which is usually an
optional extra. Contact your supplier for details about the Orchid Music On Hold Kit.
To check or listen to Music On Hold
Off Hook Dial: Password * 2 4 # On Hook
Ext 201 Ext 201

17
All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the
PBX308 answers incoming callers and they will hear your personalised Outgoing Message
(OGM).
During the OGM you can instruct the callers to Dial any extension or 0 for the operator, the
Operator Extension is 202 by default, but this can be changed to any Extension of your choice. In
fact you can program Operator 1 and Operator 2.
The PBX also allows you to record OGMs for Engaged or Non-answered Extensions.
To record the Auto Attendant outgoing message (OGM)
You have up to 15 seconds for the OGM.
A Suggested message is as follows:
" This is Smith and Co. If you would like the Sales department please Dial 201, if you would like
Customer Services please Dial 208, and for all other enquiries, please Dial 0 for the operator"
Off Hook Dial: Password * 221 # On Hook
Ext 201 You will hear a beep. Ext 201
Record your message.
To playback the Auto Attendant Outgoing Message (OGM)
Off Hook Dial: Password * 231 # On Hook
Ext 201 Listen to Playback Ext 201

18
OGM if xtension is unanswered after 25 seconds.
You can record a messaging informing the Caller to Dial 0 for the operator because the Extension
is not answering. To record the Unanswered OGM, Max 7 seconds:
A suggested message is as follows "I am sorry, the Extension you require is not answering,
please Dial 0 for the operator"
Off Hook Dial: Password * 223 # On Hook
Ext 201 You will hear a beep. Ext 201
Record your message.
To Playback the Unanswered OGM
Off Hook Dial: Password * 233 # On Hook
Ext 201 Listen to Playback Ext 201
To Assign Operator xtension(s) for the Auto Attendant mode
When the Caller Dials 0 for the operator, Extension 202 will ring in factory default mode.
You can program the Extensions of your choice for Operator 1 or Operator 2, which will answer if
Operator 1 is busy.
To program Operator 1
Off Hook Dial: Password *25 (Ext Number) # On Hook
Ext 201 Ext 201

19
To program Operator 2
Off Hook Dial: Password * 26 (Ext number) # On Hook
Ext 201 Ext 201
To assign all Lines for Auto Attendant
Off Hook Dial: Password * 2 0 # On Hook
Ext 201 Ext 201
To assign a Line for Auto Attendant
Example – To Assign Line 3 only to Auto Attendant
Off Hook Dial: Password * 2 0 3 # On Hook
Ext 201 Code Line Ext 201
To remove the Auto Attendant feature from All Lines
Off Hook Dial: Password *21 # On Hook
Ext 201 Ext 201

20
BT or Cable Select (Star) Services
Select Services (Also known as Star Services) such as Call Divert, 3 way Calling etc, can only be
set up on extensions that are in “Dial 9 for a Line” mode. They cannot be set up on extensions
which have been programmed for “Direct Dial” mode.
If it is essential that all extensions are programmed for “Direct Dial” mode, we suggest plugging in
a dedicated telephone using a double adaptor, into the Exchange Line socket.
To select a specific line on a “Call By Call” basis
The Extension must be in “Dial 9 for a Line” Mode.
Lift Handset & Dial:
# 1 (For Line 1) # 2 (For Line 2) # 3 (For Line 3)
Power Failure
In the event of a power failure the exchange lines will automatically be extended as follows:
Line 1 to 201
Line 2 to 202
Line 3 to 203