Warranty
Warranty: Orcomm provides warranty for this product against defects due to workmanship or materials but does
not cover damage or breakdown due to; normal wear, abuse, improper maintenance, disassembly of parts, scratches
to the nish (Normal Wear) attempted repair, natural disaster and force majeure. The warranty excludes, among
other item; installation, providing access to products and special incidental and consequential damages. (Loss of
revenue / prots, damages to property or miscellaneous cost not previously mentioned). Subject to the conditions as
set forth by the “Conditions of warranty” and set forth hereunder, the purchaser receives the RTB warranty for the
applicable period of 2 years. Conditions of warranty: This warranty covers products within their intended or normal
use as by the following: Operation conditions are in accordance with the information on the product, datasheet and
its packaging. The warranty periods start from the date of invoice. The products have been properly installed and
operated in accordance with the manufacturer’s instructions. Adequate records of operating history are retained
and available to the manufacture for review. We will have access to the defective product, if the product or other
components become suspect, then we have the right to evaluate the lighting system with the assistance of a third
party.
Ambient temperatures never exceed the operation temperature range of -10’C to +40’C Relative humidity in the
installation location never exceeds the range of 20% - 85% RH Product are not subjected to more than 50,000
switched cycles. The electrical installation in which the product operates is not subjected to voltage fluctuations in a
range exceeding 230 VAC +- 10%. Labour cost for installation or de-installation of the products are not covered
under this warranty. Orcomm cannot be held liable for electrical supply conditions, including spikes, over / under
voltage and ripple current control systems that are beyond the specific limits of our products and those dened by
relevant installation and environmental standards.
Warranty claims: Warranty claims have to be reported to Orcomm within 20 days of discovery, specifying the
following information. Part code, batch number, installation date, number and percentage of failures, application,
hours used and estimated number of cycles. Maintenance of devices: Keep the surface clean with a dry cloth or
appropriate cleaner containing no acids, benzene, thinners, or solvents. The use of the above may cause damage to
the casing or the surface nish / colour. Failure to follow these directions could invalidate all warranties.
Returns policy: Return shipping even if the item is defective should be paid for by the buyer. We do not provide any
refunds as per our terms of sales. Full details of returns are covered in our standard terms of sales agreed to upon
account opening. Operation and further information: Full operation and user manuals are available from
downloads.orcomm.co.uk
Support and aftercare: In the event of support or aftercare please email: support@orcomm.co.uk or call 01923
851890 option 2
