Orient BTP-M170 User manual

USER’S MANUAL
Impact Receipt Printer
BTP-M170
Shandong New Beiyang Information Technology Co., Ltd.
ORIENT Technologies bv

BTP-M170 User’s Manual
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Declaration
Information in this document is subject to change without notice. ORIENT Technologies bv
(hereinafter referred to as “ORIENT Technologies”) and SHANDONG NEW BEIYANG
INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the
right to improve products as new technology, components, software, and firmware become
available. If users need further data about this product or have any doubt about safety issues
that might arise from using it, please feel free to contact ORIENT Technologies, SNBC or your
local agents.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of ORIENT
Technologies or SNB.
Copyright
Copyright © 2006 by SNBC
Printed in China
Version 2.0
Trademarks
Ourregisteredtrademarksare
Warning and Caution
Warning: Items shall be strictly followed to avoid damages to body and equipment.
Caution: Items with important information and prompts for operating the printer.
The quality control system of SNBC has been approved of the following certification.
(DNV)ISO9001:2000
The environmental control system of SNBC has been approved of the following certification.
(DNV)ISO14001:2004

BTP-M170 User’s Manual
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BTP-M170 has been approved of the following certification.
Contact us
In CHINA:
Address: No.169 Huoju Rd, Weihai, Shandong, China. 264209
Hot line: [phone]
Fax: [phone]
E-mail: [email protected]
Website: www.newbeiyang.com (via Contact button)
In EUROPE: ORIENT Technologies bv
Address: Meerheide 115, 5521 DX Eersel, The Netherlands
Hot line: [phone]
Fax: [phone]
Website: www.orient-technologies.com (via Contact button)

BTP-M170 User’s Manual
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Contents
GENERAL SAFETY INSTRUCTION ....................................................................................... 1
1 OVERVIEW......................................................................................................................... 2
1.1 OUTLINE ...................................................................................................................... 2
1.2 FEATURES ................................................................................................................... 2
1.3 MODEL CLASSIFICATION............................................................................................. 2
2 SPECIFICATIONS............................................................................................................... 3
2.1 MAIN SPECIFICATION .................................................................................................. 3
2.2 PAPER SPECIFICATION ............................................................................................... 4
2.2.1 Continuous paper .................................................................................................... 4
2.2.2 Marked paper.......................................................................................................... 4
2.2.3 Recommended paper .............................................................................................. 4
2.3 PRINT AND TEAR-OFF POSITION ................................................................................ 5
2.3.1 Print position........................................................................................................... 5
2.3.2 Tear-off position ...................................................................................................... 5
3 OUTLINE AND PARTS........................................................................................................ 6
3.1 OUTLINE AND PARTS .................................................................................................. 6
3.2 LEDS AND BUZZER ...................................................................................................... 7
4 INSTALLING ....................................................................................................................... 8
4.1 UNPACKING ................................................................................................................. 8
4.2 INSTALLING POSITION AND DIRECTION OF THE PRINTER........................................ 8
4.3 CONNECTING THE POWER ADAPTER ........................................................................ 8
4.4 CONNECTING SIGNAL CABLE ..................................................................................... 9
4.5 CONNECTING THE CASH DRAWER............................................................................. 9
4.6 LOADING THE ROLL PAPER ...................................................................................... 10
4.6.1 Confirming the media ............................................................................................ 10
4.6.2 Loading/replacing roll paper .................................................................................. 10
4.7 LOADING RIBBON .......................................................................................................11
4.8 SELF-TEST ..................................................................................................................11
4.9 INSTALLING THE PRINTER DRIVER .......................................................................... 12

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4.10 HOW TO USE THE DRIVER ...................................................................................... 14
4.10.1 User defined page ............................................................................................... 14
4.10.2 Parameter explanation ........................................................................................ 16
5 MAINTENANCE ................................................................................................................ 18
5.1 DAILY MAINTENANCE ................................................................................................ 18
5.2 ROUTINE MAINTENANCE .......................................................................................... 19
5.2.1 Printer status check............................................................................................... 19
5.2.2 Dust clearance ...................................................................................................... 19
5.2.3 Lubricating the printer ........................................................................................... 20
6 INTERFACE SIGNAL ........................................................................................................ 21
6.1 PARALLEL INTERFACE .............................................................................................. 21
6.2 SERIAL INTERFACE ................................................................................................... 21
6.3 SIGNAL DEFINITION OF POWER CONNECTOR ......................................................... 22
6.4 SIGNAL DEFINITION OF CASH DRAWER CONNECTOR ............................................ 22
7 TROUBLESHOOTING....................................................................................................... 23
7.1 PRINTER DOESN’T WORK ......................................................................................... 23
7.2 ERROR LED AND BUZZER ......................................................................................... 23
7.3 PROBLEMS DURING PRINTING ................................................................................. 23
7.4 PROBLEMS DURING USING DRIVER......................................................................... 23

BTP-M170 User’s Manual
General Safety Instruction
Before installing and using the printer, please read the following items carefully:
1. Safety Instructions
Do not touch the tear-off bar of the printer.
The print head is at a high temperature during printing or just after operation, do
not touch it and its peripherals for reasons of safety.
The print head is an ESD-sensitive device. To prevent damage, do not touch either
its printing parts or connecting parts.
2. Cautions
1）Install the printer on a flat and stable surface.
2）Reserve adequate space around the printer so that convenient operation and maintenance
can be performed.
3）Keep the printer away from water source, direct sunlight, strong light and heat.
4）Do not use or store the printer in a place exposed to heat or fire, moisture or other
pollution.
5）Do not place the printer on a place exposed to vibration or impact.
6）Avoid exposing the printer to condensation. In case of condensation, ensure it has been
completely removed before turn on the power.
7）Connect the power adaptor to an appropriate ground outlet. Avoid sharing a single
electrical outlet with large power motors and other devices that may cause the fluctuation
in voltage.
8）The socket-outlet should be installed near the equipment and should be easily accessible.
9）Do not spill water or other electric substances (like metal) on the printer. If this happens,
turn off the power immediately.
10）Do not allow the printer to start printing when there is no paper, otherwise the print head
and platen roller will be damaged.
11）To ensure print quality and normal lifetime, use recommended or good quality paper and
ribbon.
12）Shut down the printer when connecting or disconnecting interface connectors to avoid
damage to the control board.
13）Do not disassemble the printer without guidance from a technician, even for the purpose
of repair.
14）Keep this manual safe and at hand for reference purpose.
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BTP-M170 User’s Manual
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1 Overview
1.1 Outline
The BTP-M170 is a 9-pin serial impact dot matrix receipt printer offering high quality, high
speed, and stable performance. It is widely used in real-time printing on-site, such as POS
system and hospitality applications.
The BTP-M170 can be connected with other devices via parallel interface and serial interface,
and also offers drivers and applications under WINDOWS98 /NT4.0 /2000/2003/XP/Vista.
1.2 Features
¾High printing speed.
¾Easy operation and maintenance.
¾Support marked paper and continuous paper for print.
¾Compatible with various wide paper.
¾Cash drawer control connector.
¾Support multi-layer paper.
¾Paper near end alarm optional.
¾Buzzer alarm optional.
1.3 Model Classification
B T P - M 1 7 0 XXXX
a b c d e
¾a Printer name
¾b Interface type
R3: RS232 (DB25)
P1: CENTRONICS (DB25)
¾c Paper near end module
Default: No paper near end module
Y1: With paper near end module
¾d Color
I: Ivory (Default)
B: Black
¾e Buzzer
Default: No buzzer
Y2: With buzzer

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2 Specifications
2.1 Main Specification
Item Specification
Print mode 9-pin serial impact dot matrix
Print speed Max. 4.2LPS (420 dots/line)
Print width Max. 420(half dots)/210(full dots)
Paper type Continuous paper or marked paper
Paper width 76±0.5mm,69.5±0.5mm,57.5±0.5mm
Single layer 0.06—0.085mm
Paper
Multi-layer paper
(1 original+2 copies) 0.05—0.08mm,total thickness≤0.2mm
Character type Font A:9×9 Font B:7×9 Chinese:16×16
76mm 69.5mm 57.5mm
Font A 35 CPL 30 CPL 25 CPL
Font B 42 CPL 36 CPL 30 CP L
Characters/line
Chinese 23 CPL 20 CPL 16 CPL
Character size Font A:1.5×3.1mm Font B:1.2×3.1mm Chinese:2.6×2.7mm
Character
Characters/inch Font A:14CPI Font B:16.7CPI Chinese:9.3CPI
Receive buffer 4KB or 40bytes
NV bit image data area 128KB
Data
buffer
User NV memory 8KB
Ribbon specification ERC-39/ERC-43 ribbon cartridge, purple or black
Ribbon lifetime 3,000,000 characters
Communication interface RS-232C or Parallel
Cash drawer connector 1～2 cash drawers
Power supply DC 24V (tolerance±5%),average current 1.5A
Printing mechanism lifetime 9,000,000 lines
Print head lifetime 150,000,000 characters
Operating temperature and humidity 5-45℃,20-90%RH(40℃)
Storage temperature and humidity -40-60℃,20-93%RH(40℃)
Dimensions 164(W)×248(D)×148(H)mm
Weight 1.8kg
Certificates granted FCC, UL, CUL, CE, CB, GS

BTP-M170 User’s Manual
2.2 Paper Specification
2.2.1 Continuous paper
1) Normal paper
¾Paper width: 76±0.5mm/69.5±0.5mm/57.5±0.5mm
¾Max. paper roll O/D: Φ83 mm
¾Paper roll core: Φ12.5mm
¾Paper thickness: 0.06—0.085mm
2) Multi-layer paper (1 original +2 copies)
¾Paper width: 76±0.5mm/69.5±0.5mm/57.5±0.5mm
¾Paper thickness: 0.05－0.085mm,total thickness≤0.2mm
Caution
Use only multi-layer paper (1 original + 2 copies) of which the original layer on contact the
print head thicker than its under-layer.
2.2.2 Marked paper
When using marked paper, the black mark (B/M) must be printed at the obverse side; the
black mark’s reflectivity should be less than 15%, and the other part’s reflectivity should be
more than 85%. There should be no image between the two marks, such as the advertisement.
B/M size should meet the requirement:
5mm<L1(B/M width)<10mm
L2(B/M length)>12mm
20mm<L3(near marks space)<500mm
2.2.3 Recommended paper
Oji paper mfg. Co., Ltd.: Register paper.
Caution:
Please use the recommended paper type or its equivalents. Using other paper types
may affect the print quality or shorten print head lifetime.
Do not paste the paper to the core.
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BTP-M170 User’s Manual
2.3 Print and Tear-off Position
2.3.1 Print position
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L1: Paper width
L2: Print width
L3: Print left margin
L4: Print right margin
According to the different paper width of the L1, the print width (L2) and the right/left margin
(L3/L4) should be changed as below:
Paper width (L1) Print width (L2) Left margin (L3) Right margin (L4)
76mm 63.5mm 6.3mm 6.2mm
69.5mm 54.4mm 8.9mm 6.2mm
57.5mm 45.3mm 6.0mm 6.2mm
2.3.2 Tear-off position
L1: About: 20mm

BTP-M170 User’s Manual
3 Outline and Parts
3.1 Outline and Parts
1 －Tear-off bar
2 －Top c over
3 －Paper near end sensor
4 －Paper guide
5 －Power switch
6 －FEED button
7 －PAPER LED
8 －ERROR LED
9 －POWER LED
10 －Ribbon
11 －Ribbon knob
12 －Print mechanism
13 －Paper guide platen
14 －Communication interface
15 －Cash drawer connector
16 －Power connector
Functions of parts:
a- Paper guide
There are three long slots at the bottom of paper cabinet. The paper guide could be
plugged in different slot which is suitable for different wide paper, such as 76.5±0.5 mm,
69.5±0.5 mm, 57.5±0.5 mm.
b- Power switch
Turn on/off the printer. “O” is to turn off the printer; “—” is to turn on the printer.
c- FEED button
¾Press the button while turning on the printer, a self-test page will be printed.
¾In the normal status, press the FEED button shortly, the printer will feed paper one
line at a time. Under continuous paper mode, hold the FEED button, the printer will
feed paper constantly. Under marked paper mode, it will feed paper to the next mark.
¾In HP error status, hold the FEED button for a long time, the printer will recover from
HP error and start carriage verify check.
¾In paper end status, press FEED button, the printer will feed continuously.
¾In error status other than described above, press FEED button, the printer will have no
action.
d- PAPER LED
Indicate paper status of the printer. Under normal conditions, PAPER LED is always off;
under paper end or paper near end conditions, it is always on.
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BTP-M170 User’s Manual
e- ERROR LED
Indicate all error status. Under normal conditions, ERROR LED is always off; under error
conditions, ERROR LED will flash.
f- POWER LED
Indicate power status (on/off). When turning on printer, POWER LED is always on; when
turning off printer, POWER LED is always off.
g- Paper near end sensor
Detect the status of paper roll. If paper near end, the ERROR LED will flash and indicate
user to replace paper. The printer will continue printing until the paper is end. The printer
will indicate paper near end when remaining paper is less than 3m or paper roll O/D is
less than 25mm.
Caution:
The paper guide is a necessary part of the printer for adjusting paper width, please keep it
carefully.
3.2 LEDs and Buzzer
1) The table below shows the functions of LEDs and buzzer:
Name Status Printer status
On Power on
POWER LED(Green) Off Power off
Flash Error
ERROR LED(Red) Off Normal
On Paper end or paper near end
Flash Standby
PAPER LED(Red)
Off Normal paper status
Buzzer*Beep Error
2) The table below shows LEDs and buzzer in error status:
Error Buzzer*ERROR LED PAPER LED
HP error Interval buzzing Interval flash Off
Print head overheated Six sounds Six times Off
Abnormal voltage Five sounds Five times Off
Paper end Two sounds Two times On
Paper near end*One time On
*Buzzer and paper near end sensor are optional.
Caution:
The printer checks the print head temperature via thermal resistor. If the print head is
extremely overheated, the printer will stop printing at 140℃.
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BTP-M170 User’s Manual
4 Installing
4.1 Unpacking
When unpacking, you should check whether all parts are present and undamaged in
accordance with the packing list. If any part is missing or damaged, please contact SNBC or
your local agents.
4.2 Installing Position and Direction of the Printer
1) The printer should be mounted on a flat and stable surface. It is recommended to use
horizontal installing mode; the slanting angle of the printer should not exceed ±15°only
in paper feeding direction.
2) The printer must be far away from water source.
3) Do not place the printer on a place exposed to vibration or impact.
4) Make sure the printer is connected to a ground line.
5) When operating or maintaining the printer, reserve adequate space around the printer
(as shown below), so that convenient operation and maintenance can be performed.
4.3 Connecting the Power Adapter
1) Ensure the printer power is turned off.
2) With the flat side of the power adapter’s cable connector facing downward, insert the
cable connector into the power connector on the backside of the printer.
3) Plug the power cord into a suitable wall outlet.
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BTP-M170 User’s Manual
Caution:
Use only the supplied power adapter or other equal model.
When connecting or disconnecting the cable connector of the power adapter, always
pull on the connector, not on the cable.
Do not pull on the power adapter cord. Otherwise the cord may be damaged or
broken, causing a risk of fire or electric shock.
Do not place the power adapter cord near a heating device, otherwise, the cover of
the cord may melt, causing a risk of fire or electric shock.
When the printer is not used for a long period of time, disconnect the power Adapter
from the wall outlet for safety.
4.4 Connecting Signal Cable
1) Ensure the printer power is turned off.
2) Put signal cable into suitable connector which should be fixed with plug screw (or clip
spring).
3) Connect the other end of signal cable to the host.
4.5 Connecting the Cash Drawer
1) Ensure the printer power is turned off.
2) Insert the cash drawer cable into the cash drawer connector on the backside of the
printer.
Caution:
Do not connect a telephone line to the cash drawer connector; otherwise the printer and
the telephone line may be damaged.
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BTP-M170 User’s Manual
4.6 Loading the Roll Paper
4.6.1 Confirming the media
After connecting the power adaptor and signal cable, you can load the media for printing.
Before loading roll paper, you should confirm the type of the paper to be used for printer. The
default paper type is continuous paper. If marked paper will be used, please contact SNBC or
your local agents.
4.6.2 Loading/replacing roll paper
1) Turn on the printer power.
2) Open top cover of the printer and confirm paper head is trimmed. Drop roll paper into
paper cabinet as shown.
3) Insert paper head into paper inlet around paper guiding platen and wait for printer to
feed paper automatically. When paper is end, the printer will be off-line.
4) After 1s, paper will feed automatically about 35 mm. If the media is marked paper, the
printer will detect the marks after feeding paper and position it at the tear-off point.
5) After about 3s, PAPER LED will flash. Press FEED button and the printer will enter into
on-line status.
Caution:
8
Adjust the paper guide according to the paper type used: hold the hole at the
backside of paper guide to turn it up and take it off; select proper position to insert
paper guide vertically according to paper width; pay attention to the winding direction
of paper which should match the printer requirement.
Note: A: 76±0.5mm
B: 69.5±0.5mm
C: 57.5±0.5mm
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BTP-M170 User’s Manual
Roll paper should be rolled tightly to eliminate risk of paper jam or other malfunction.
Paper should be loaded in paper cabinet firmly and straight; otherwise, it will affect
paper auto-loading and printing.
4.7 Loading Ribbon
1) Open top cover of the printer.
2) Turn the ribbon knob two or three times according to the mark to tighten the ribbon.
3) Mount the ribbon on the print mechanism vertically until the ribbon cartridge is fixed.
4) Turn the ribbon knob two or three times according to mark to tighten the ribbon again.
Caution:
It is recommended to use EPSON original ribbon, otherwise, it will affect the
reliability of ribbon driving organ and print head.
Ribbon should be mounted between print head and paper, without folds or drapes.
The print head will become hot during printing. To avoid harm or injury, please give it
sufficient time to cool down before replacing the ribbon.
4.8 Self-test
1) Ensure roll paper and ribbon have been loaded in the printer, and top cover is closed
properly.
2) Hold the button while turning on the printer. When ERROR LED flashes once, release
the button, the self-test will start printing the configuration information and following
indication information: “Press and Release FEED key to print characters” and “Press
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BTP-M170 User’s Manual
and Hold FEED key to configure the print” then enter hold-on status. The PAPER LED
flashes.
3) Press the FEED button for a short time, the printer will print a second page with a
pattern using the built-in character sets; Press the FEED button for a long time, the
printer will enter button configuration mode.
4.9 Installing the Printer Driver
BTP-M170 printer offers the drivers under Windows 98/Windows NT4.0/ Windows 2000/
Windows XP/ Windows server 2003 and Windows Vista with the installing steps as below:
1) Run “Setup.exe” in the driver package and read the relative software licensing protocol
carefully. If you accept it, please click “I Accept”, then click “Next” button.
2) Select the model and the name of the printer to be installed. If you set it as default
printer, please select “Set As Default Printer”, then click “Next” button.
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BTP-M170 User’s Manual
3) Select the setup type “Typical”, then click “Next” button.
4) Select the current system type and click “Next” button.
5) Set printer port. The default port is “LPT1”. User can install it based on actual port.
Under Windows NT4.0 or above, please select “BYCOMx” for serial driver (x equals to
1,2,3,4,5,6,7 or 8). Click “Finish” button to end the installation.
6) If the current system is Windows 98/Me, click “Yes” in the pop-up window to restart PC.
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BTP-M170 User’s Manual
4.10 How to Use the Driver
After installing the driver, you can print all characters and images in WORD or EXCEL file,
That is ‘’What You See Is What You Get’’. But you should set the page and select parameters
properly.
4.10.1 User defined page
If the page size defined by the driver can not meet user’s requirement, user can define the
page size by himself; under Window 98 system, user defined self-defining page can be
realized via page settings. But under Windows NT4.0/ Windows 2000/ Windows XP/ Windows
server 2003/Vista, it cannot define page size via page settings. The following steps introduce
how to define page size (take Windows XP system as an example):
1) Ensure the system running normally.
2) Click “Start” button.
3) Click “Printers and faxes” in “Settings” item; or first click “Control panel” button, then
click “Printers and other hardware” in “Control panel”, next click “Printers and faxes”
button.
4) After select this printer, click “File” menus, then click “Service Properties” submenus.
5) In “Forms” item, select “Create a new form”.
6) Write the name of self-defining paper in “Form name”.
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BTP-M170 User’s Manual
7) Take “Metric” or “English” as measurement units. Self define paper width and length,
right/left margin and up/down margin of the printing area.
8) Click “Save Form” button.
9) Click “Apply” button to finish paper self-definition.
Caution:
Before set paper self-definition, please ensure that the printer driver has been
installed properly.
In application, you can select the page in varieties of official software such as WOED,
EXCEL and so on.
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