Outdoor Lifestyles ODPALG-48 User manual

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Owner’s Manual
Care and Operation
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
NOTICE: DO NOT discard this manual!
Models:
ODPALG-48
ODPALGST-48
DANGER
If you smell gas:
1. Shut off gas to the appliance.
2.Extinguishanyopename.
3. If odor continues, keep away from the
appliance and immediately call your gas
supplierorredepartment.
WARNING: For Outdoor Use Only.
WARNING
Donotstoreorusegasolineorotherammable
vapors and liquids in the vicinity of this or any
other appliance.
An LP-cylinder not connected for use shall not
be stored in the vicinity of this or any other
appliance.
WARNING: Improper installation, adjustment,
alteration, service or maintenance can cause injury or property
damage. Read the installation, operating and maintenance
instructions thoroughly before installing or servicing this
equipment.
WARNING! Risk of Fire!
Donotinstallglassdoorsonthisreplace.
Glass doors could cause overheating of
adjacent structures.
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide
which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space
such as a camper, tent or home.
DANGER

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations. .................................3
B. Limited Warranty ................................4
2ProductSpecicInformation 
A. ApplianceCertication ............................6
B. BTUSpecications...............................6
3 Important Safety and Operating Information
A. Appliance Safety ................................7
B. General Operating Parts ..........................8
C.FuelSpecications...............................8
D. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 8
E. Lighting Instructions (IPI) ..........................9
F. Appliance Break-In.............................. 10
G. Wall Control ...................................10
4 Maintenance and Service
A. Maintenance: Frequency and Tasks ................ 11
B. Maintenance Tasks - Homeowner .................. 11
C. MaintenanceTasks-QualiedServiceTechnician ..... 11
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions ...................... 12
B. Troubleshooting ................................13
C. Troubleshooting-Screen/LEDs/Control Panel .........15
D. Accessing the Screen, LEDs and Actuator. . . . . . . . . . . . 16
6 Reference Materials
A. Accessories ...................................17
B. Service Parts ..................................18
C. Contact Information .............................24
= Contains updated information.

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

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Listing Label Information/Location
A. Congratulations
Congratulations on selecting an Outdoor Lifestyles gas
replace,anelegantandcleanalternativetowoodburning
replaces.TheOutdoorLifestylesgasreplaceyouhave
selected is designed to provide the utmost in safety,
reliability,andefciency.
Astheownerofanewreplace,you’llwanttoreadand
carefully follow all of the instructions contained in this
owner’smanual.Payspecialattentiontoallcautionsand
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’smanual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Outdoor Lifestyles gas replace will give you
years of durable use and trouble-free enjoyment. Welcome
totheOutdoorLifestylesfamilyofreplaceproducts!
Themodelinformationregardingyourspecicreplacecanbefoundon
theratingplateusuallylocatedinthecontrolareaofthereplace.
Read this manual before operating this appliance.
PleaseretainthisOwner’sManualforfuturereference.
ReadtheInstallationManualbeforemakinganyinstallationornishingchanges.
1 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
Model Number
Type of Gas
Gas Information
Minimum Permissible Gas Supply for Purposes
of Input Adjustment. Natural Gas Propane Gas
Approved Minimum (De Gaz) Acceptable . . 7.0 in. w.c. (Po. Col. d'eau) . . .11.0 in. w.c. (Po. Col. d'eau)
Maximum Pressure (Pression) . . . . . . . . . . 10.0 in. w.c. (Po. Col. d'eau) . .13.0 in. w.c. (Po. Col. d'eau)
Max Input BTUH: . . . . . . . . . . . . . . . . . . . . . 43,000 . . . . . . . . . . . . . . . . . . .43,000
Orifice Size: . . . . . . . . . . . . . . . . . . . . . . . . .125 . . . . . . . . . . . . . . . . . . . . ..076
Outdoor Lifestyles by
Hearth & Home Technologies
7571-215th St. West, Lakeville, MN 55044
This appliance must be installed in accordance
with local codes, if any; if not, follow ANSI
Z223.1 in the USA installation codes.
ANSI Z21.97-2014
CSA 2.41-2014
MADE
IN USA
Ourdoor Gas Appliance - for outdoor installation only. Not for use with solid fuel. (Appareil à gaz à flamme nue - pour installation à l'extérieur
seulement. Ne doit pas entre utilise avec un combustible solide.)
Outdoor Decorative
Gas Appliances
Model
(Modele):
ODPALG-48
ODPALGST-48
Serial (Serie):
Mfg. Date:
OD *
Total Electrical Requirements: 110-120Vac, 60Hz., less than 12 Amperes 4082-307A
Type of Gas (Sorte De Gaz):
NATURAL GAS
29LD

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
B. Limited Warranty
Outdoor Lifestyles by Hearth & Home Technologies™
Limited Warranty
Hearth & Home Technologies (“HHT”) extends the following warranty for all Outdoor Lifestyles by HHT™
brand products (“Products”) that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the Product at the site of installation, and to any transferee taking
ownership of the Product at the site of installation within one year following the date of original purchase,
that the Product will be free from defects in materials and workmanship at the time of manufacture. After
installation, if covered components manufactured by HHT are found to be defective in materials or
workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered
components. This warranty is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
The warranty period runs for one year, beginning on the earlier of: (i) the date of invoice for the Product;
(ii) in the case of new home construction, the date of first occupancy of the residence or six months after
the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24
months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.
WARRANTY CONDITIONS:
 • ThiswarrantyonlycoversProductsthatarepurchasedthroughanHHTauthorizeddealeror
distributor. A list of HHT authorized dealers is available on the HHT branded websites.
 • ThiswarrantyisonlyvalidwhiletheProductremainsatthesiteoforiginalinstallation.
 • Contactyourinstallingdealerforwarrantyservice.Iftheinstallingdealerisunabletoprovide
necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees
may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the Product.
 • Checkwithyourdealerinadvanceforanycoststoyouwhenarrangingawarrantycall.Travel
and shipping charges for parts are not covered by this warranty.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
 • Changesinsurfacefinishesasaresultofnormaluse.Asaheatingappliance,somechangesin
color of interior and exterior surface finishes may occur; this is not a flaw and not covered under
warranty.
 • Damagetoprinted,plated,orenameledsurfacescausedbyfingerprints,accidents,misuse,
scratches, melted items, or other external sources and residues left on surfaces from the use of
abrasive cleaners or polishes.
 • Repairorreplacementofpartsthataresubjecttonormalwearandtearduringthewarranty
period. These parts include: paint, firebricks, grates, flame guides and the discoloration of glass.
 • Minorexpansion,contraction,ormovementofcertainpartscausingnoise.Theseconditionsare
normal and complaints related to this noise are not covered by this warranty.
Outdoor Lifestyles Warranty - 2108-975B - 2/15/13 - page 1

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
B. Limited Warranty (continued)
 • Damagesresultingfrom:(1)failuretoinstall,operate,ormaintaintheProductinaccordancewith
the installation instructions, operating instructions, and listing agent identification label furnished
with the Product; (2) failure to install the Product in accordance with local building codes; (3)
shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with
damaged, corroded or failed components, accident, or incorrectly performed repairs; (5) inad-
equate ventilation, negative pressure or environmental conditions, including, without limitation:
hail, snow, ice, fallen branches, flooding, water damage and fading of color; (6) use of fuels other
than those specified in the operating instructions; (7) installation or use of components not
supplied with the Product or any other components not expressly authorized and approved by
HHT; (8) modification of the Product not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the Product.
 • Non-HHTventingcomponents,hearthcomponentsorotheraccessoriesusedinconjunctionwith
the Product.
 • Anypartofapre-existingfireplacesysteminwhichaninsertoradecorativegasapplianceis
installed.
 • TheProduct’scapabilitytoheatthedesiredspace.Informationisprovidedtoassisttheconsumer
and the dealer in selecting the proper appliance for the application. Consideration must be given
totheProduct’slocationandconfigurationandenvironmentalconditions.
This warranty is void if:
 • TheProducthasbeenover-firedoroperatedinatmospherescontaminatedbychlorine,fluorine,
or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or
tubes, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes and
cracking or spalling of refractory or cementitious materials.
 • TheProductissubjectedtoprolongedperiodsofdampness,condensation,iceorsnow.
 • ThereisanydamagetotheProductorothercomponentsduetowaterorweatherdamagewhich
is the result of, but not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
Repairorreplacementinaccordancewiththeprovisionsofthiswarrantywillbetheowner’sexclusive
remedyforandwillconstituteHHT’ssoleobligationunderthiswarranty,underanyotherwarranty
(express or implied), or in contract, tort or otherwise; provided, however, that if HHT is unable to provide
repair or replacement in an expedient and cost effective manner, HHT may discharge all such obligations
by refunding the purchase price of the Product. No employee, agent, dealer, or other person is authorized
to give any warranty on behalf of HHT. TO THE EXTENT ALLOWED BY LAW, HHT MAKES NO OTHER
WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. HHT WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING OUT OF DEFECTS IN OR USE OF THE PRODUCTS. Some
states do not allow exclusions or limitation of incidental or consequential damages, so these limitations
may not apply to you. This warranty gives you specific rights; you also may have other rights, which vary
from state to state. The duration of any implied warranty is limited to the duration of the warranty period
specified herein.
Outdoor Lifestyles Warranty - 2108-975B - 2/15/13 - page 2

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
A. ApplianceCertication
2 ProductSpecicInformation 
B. BTUSpecications
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
This product is listed to ANSI standards for “Outdoor Dec-
orative Gas Appliances” and “Gas Fired Appliances for
Use at High Altitudes”.
MODELS: ODPALG-48, ODPALGST-48
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Outdoor Decorative Gas Appliances
STANDARD: ANSI Z21.97-2014, CSA 2.41-2014
Whenanapplianceisforconnectiontoaxedpipingsys-
tem, the installation must conform with local codes, or in
the absence of local codes with the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, or International Fuel Gas
Code.
Models
Max Input
BTUH
Natural Gas
OriceSize
Propane Ori-
ceSize
ODPALG-48
ODPALGST-48 43,000 0.125 .076(48)
Installation and service of this
appliance should be performed by
qualiedpersonnel.Hearth&Home
Technologies recommends HHT
Factory Trained or NFI certified
professionals.

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Clear Space
WARNING! DONOToperatereplacebeforereading
and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
Young children should be carefully supervised when
they are in the same room as the appliance. Toddlers,
young children and others may be susceptible to accidental
contact burns.
• A physicalbarrieris recommendedifthereare atrisk
individuals in the house.
• Torestrictaccesstoanappliance,installanadjustable
safety gate to keep toddlers, young children and other
at risk individuals out of the room and away from hot
surfaces.
• Installwallswitchoutofreachofchildren.
• Neverleavechildrenalonenearahotreplace,whether
operating or cooling down.
• TeachchildrentoNEVERtouchthereplace.
• Considernotusingthereplacewhenchildrenwillbe
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
A. Appliance Safety
WARNING
HOT SCREENS WILL
CAUSE BURNS.
DO NOT TOUCH
FIREPLACE
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH FIREPLACE.
• Keep children away.
• CAREFULLYSUPERVISEchildreninsameroom
asreplace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammablematerials.
• Clothing,furniture,draperies,andotherammable
materials must not be placed on or near the
appliance.
To prevent unintended operation when not using your
replaceforanextendedperiodoftime(wintermonths,
vacations, trips, etc):
• Turnoffwallcontrols.
• Turnoffgasshutoffvalve.
• TurnoffGFCIprotectedcircuitbreaker.
• ClosePowerScreen(s)
3 Important Safety and Operating Information
WARNING! DO NOT place combustible objects in
front of the replace.  High temperatures could start
a re. See gure 3.1. Avoid placing candles and other
heat-sensitive objects on mantel or hearth. Heat could
damage these objects.
Figure 3.1 Clear Space Requirement - All Models
Over Firing
Theapplianceisconsideredtobeoverringiftheames
arecontactingthetopoftherebox.Callaqualiedservice
technician to service the appliance.
Weather Cover/Power Screen
This appliance is equipped standard, with a Power Screen
weather cover. This cover is designed to protect the inside
of the appliance from trash or other debris buildup when
the appliance is not in use (sticks, leaves, etc.)
The appliance may be operated with the Power Screen in
the up position.
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
D. Before Lighting Appliance
Beforeoperating this replace for the rst time,have a
qualiedservicetechnician:
• Verify all shippingmaterialshavebeenremoved from
insideand/orunderneaththerebox.
• Reviewproperplacementofmedia.
• Checkthewiring.
• Ensurethattherearenogasleaks.
• Removeallstainlesssteelcoatingmaterial.
Figure 3.2 General Operating Parts
B. General Operating Parts
C.FuelSpecications
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• Thisapplianceisdesignedtooperateoneithernatural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technicianusingHearth&HomeTechnologiesspecied
and approved parts.
Mantel
Additional
Structure
or Sidewall
Appliance
Ceiling or
Overhang
Appliance Structure
CAUTION! Damagetoappliancemayoccur.
When test burning the Palazzo appliance, without glass
media installed on hearth pan area, including burner tube,
do not burn the appliance for more than 30 seconds, as
damage to the stainless steel hearth pan/burner may
occur.

9
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
E. Lighting Instructions (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait ve (5) minutes to clear out any gas.
Thensmellforgas,includingneartheoor.If
yousmellgas,STOP!Follow“B”intheSafety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall control: Press ON button.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall control: Press OFF button.
2. Service technician should turn off electric
power to the control when performing service.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: Ifyoudonotfollowtheseinstructionsexactly,areorexplosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITH SOLID FUEL
WARNING:
GAS
VALVE
For additional information on operating your
Hearth&HomeTechnologiesreplace,pleaserefertowww.replaces.com.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smellnexttotheoorbecausesome
gas is heavier than air and will settle
ontheoor.
WHAT TO DO IF YOU SMELL GAS
•DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fertotheowner’sinformationmanual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the manufac-
turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to
the State of California to cause can-
cer, birth defects, or other reproductive
harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
lineandotherliquidshavingammable
vapors away.
•Immediately call your gas supplier
fromaneighbor’sphone.Followthe
gassupplier’sinstructions.
•If you cannot reach your gas sup-
plier,calltheredepartment.
C. DO NOT use this appliance if any
part has been under water. Imme-
diatelycallaqualiedservicetech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
For assistance or additional informa-
tion, consult a qualied installer, ser-
vice agency or the gas supplier.
Final inspection by
Lighting instructions may be found on the inside of the control compartment.

10
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
G. Wall Control
Wall Control Operation
The Palazzo series appliance comes standard with a 5
function LED illuminated wall control panel.
On/Off – This switch toggles the On/Off function of the
main burner.
• OnPosition:Appliancewillignitemainburnerandrun
continuously (Wall switch will illuminate).
• OffPosition:Appliancemainburneroff.
Weather Cover/Power Screen – This switch toggles the
appliance weather cover/screen up and down.
• Up/Closed Position: Cycles the appliance weather
cover/screen to the up/closed position (Wall switch will
illuminate).
• Down/Open Position: Cycles the appliance weather
cover/screen to the down/open position.
CAUTION! Repeated cycling of the power screen may
cause damage and premature failure of the actuator mo-
tor.
Multi-Colored LED Lights – These 3 switches, (labeled R, G
& B) toggle the On/Off function of the appliance lighting.
The switches will illuminate with the corresponding color
when appliance lighting is toggled ON.
• R:TogglestheREDappliancelightingOn/Off.
• G:TogglestheGREENappliancelightingOn/Off
• B:TogglestheBLUEappliancelightingOn/Off.
Figure 3.3 Wall Control
WARNING! DO NOT place combustible objects in front of
the replace. High temperatures could start a re.
WARNING! Risk of Fire or Burns! Provide adequate
clearance for service access. Duetohightemperatures,
theapplianceshouldbelocatedoutoftrafcandaway
from furniture and draperies.
F. Appliance Break-In
Initial Break-in Procedure
When you light the appliance, you may notice that it pro-
duces heat which does have an associated odor or smell.
This appliance should be run three to four hours on the
initial start-up. Turn it off and let it cool completely. Run
the appliance for an additional 12 hours.
CAUTION! Risk of Electric Shock! Avoid touching wires
and electrical components in appliance control cavity.
NOTE: The chart below shows the colors produced
when one or more lighng switches are acvated.
SWITCH TRIPPED COLOR PRODUCED
RED RED
GREEN GREEN
BLUE BLUE
RED/GREEN YELLOW
RED/BLUE PURPLE
GREEN/BLUE LIGHT BLUE
RED/GREEN/BLUE WHITE/CLEAR
On/O Weather Cover/Screen
Red (R) Green (G)
Blue (B)
CAUTION! Damagetoappliancemayoccur.
When test burning the Palazzo appliance, without glass
media installed on hearth pan area, including burner tube,
do not burn the appliance for more than 30 seconds, as
damage to the stainless steel hearth pan/burner may
occur.



11
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Weather Cover/Power Screen
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves
• Assess condition of cover/screen and replace as
necessary.
• Inspect for scratches, dents or other damage that
can lead to rust when exposed to weather. Repair as
necessary.
•Vacuumanddustsurfaces.
•Verifyweathercover/PowerScreenoperation.
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to excessive
dirt, dust, leaves, etc. It is imperative that control com-
partments, burners and circulating air passageways of
the appliance be kept clean. Any safety screen, guard,
or barrier removed for servicing the appliance must be
replaced prior to operating the appliance.
CAUTION! Risk of Burns! The replace shall be turned
off and cooled before servicing.
When properly maintained, your appliance will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance.  Visit www.
hearthnhome.com to locate a dealer. We recommend an-
nualservicebyaqualiedservicetechnician.
Any safety screen or guard removed for servicing must be
replacedpriortooperatingthereplace.
Installationandrepairshouldbedonebyaqualiedservice
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
4 Maintenance and Service
Task Frequency To be completed by
Weather Cover/
Power Screen Annually Homeowner
Wall Control Seasonally
Burner Ignition
& Operation
Annually QualiedService
Technician
A. Maintenance- Frequency and Tasks
NOTICE: Soot may accumulate on the pilot assembly and
the area above the rebox opening. Periodic cleaning may
be required.
Wall Control
Frequency: Seasonally
By: Homeowner
Tools needed: None
• Verifyoperationofcontrol.
 •On/off
 •Weathercover/screen
 •LEDlights
C. MaintenanceTasks-QualiedService
Technician
The followingtasksmustbeperformedbyaqualiedser-
vice technician.
Burner Ignition and Operation
Frequency: Annually
By: QualiedServiceTechnician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Checkforsmoothlightingandignitioncarryovertoall
ports.Verifythatthereisnoignitiondelay.
• Inspectforliftingorotherameproblems.
• Verifymanifoldandinletpressures.Adjustregulatoras
required.
• Inspectpilotamepatternandstrength.Cleanorreplace
oricespudasnecessary.
• Inspect flame sensing rod for soot, corrosion and
deterioration.Polishwithnesteelwoolorreplaceas
required.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.

12
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE SOLUTIONS
Odorfromreplace
Whenrstoperated,thisreplacemayreleaseanodorfortherstseveralhours.Thisiscaused
by the burning off of any oils remaining from manufacturing. Odor may also be released from
nishingmaterialsandadhesivesusedaroundthereplace.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevityofthereplace.
Wall above appliance feels hot to
the touch.
Noactionnecessary.Thisapplianceshipswithanon-combustiblematerial.Specications
ofthenon-combustiblematerialarelistedintheInstaller’sManualforthisappliance.
Contact your dealerforadditionalinformationregardingoperationandtroubleshooting.Visitwww.hearthnhome.comto
locate a dealer.

13
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
B. Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experienceaproblem,thistroubleshootingguidewillassistaqualiedservicetechnicianinthediagnosisofaproblemand
thecorrectiveactiontobetaken.Thistroubleshootingguidecanonlybeusedbyaqualiedservicetechnician.Contact
yourdealertoarrangeaservicecallbyaqualiedservicetechnician.
IntelliFire™ Ignition System
Symptom Possible Cause Corrective Action
1.Pilotwon’tlight.
The ignitor/module
makes noise, but no
spark.
A. Incorrect wiring. Verify“S”wire(white)forsensorand“I”wire(orange)forignitorare
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
Verifynolooseconnectionsorelectricalshortsinwiringfrommod-
uletopilotassembly.Verifyconnectionsunderneathpilotassembly
aretight;alsoverifyigniterandamesensewiresarenotgrounding
out to metal chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
C. Ignitor gap is too large. Verifygapofignitertorightsideofpilothood.Thegapshouldbe
approximately .17 in. or 1/8 in. (3 mm).
2.Pilotwon’tlight,
there is no noise or
spark.
A. No power, transformer installed
incorrectly.
Verifythattransformerisinstalledandpluggedintomodule.Check
voltage of transformer at connection to module. Acceptable read-
ings of a good transformer are between 3.2 and 2.8 volts AC.
B. A shorted or loose connection in
wiringcongurationorwiringhar-
ness.
Remove and reinstall the wiring harness that plugs into module.
Verifythereisatightt.Verifypilotassemblywiringtomodule.Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
C. Junction Box Wiring Verifythat110-120VACpoweris“ON”tojunctionbox.
D. Module not grounded. Verifyblackgroundwirefrommodulewireharnessisgroundedto
metal chassis of appliance.
3. Pilot sparks, but
Pilot will not light.
A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
B. Ignitor gap is too large. Verifygapofignitertorightsideofpilothood.Thegapshouldbe
approximately .17 in. or 1/8 in. (3 mm).
C. Module is not grounded. Verifymoduleissecurelygroundedtometalchassisofappliance.
D. Pilot valve solenoid. Verifythat1.5to1.8VDCissuppliedtopilotsolenoidfrommodule.
If below 1.5 volts, replace module. If 1.5 volts or greater, replace
valve.

14
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Intellire™IgnitionSystem-(continued)
Symptom Possible Cause Corrective Action
4. Pilot lights but continues
to spark, and burner will
not ignite. (If the pilot
continues to spark after
thepilotamehasbeenlit,
amerecticationhasnot
occurred.)
A. A shorted or loose connection
inamesensingrod.
Verifyallconnectionstowiringdiagraminmanual.Verify
connectionsunderneathpilotassemblyaretight.Verify
connections are not grounding out to metal chassis, pilot burner,
pilot enclosure or screen if present, or any other metal object.
B. Pooramerecticationor
contaminatedamesensing
rod.
Verifycorrectpilotoriceisinstalledandgasinletissetto
pressurespecications.Checkpilotforsoot.Cleanifnecessary.
C. Module is not grounded. Verifymoduleissecurelygroundedtometalchassisofappliance.
Verifythatwireharnessisrmlyconnectedtothemodule.
D. Damaged pilot assembly or
contaminatedamesensing
rod.
Verifythatceramicinsulatoraroundtheamesensingrodisnot
cracked,damaged,orloose.Verifyconnectionfromamesensing
rodtowhitesensorwire.Polishamesensingrodwithnesteel
wool to remove any contaminants that may have accumulated on
amesensingrod.Verifycontinuitywithamultimeterwithohms
set at lowest range. Replace pilot if any damage is detected.
E. Module. Turn wall control to OFF position. Remove ignitor wire “I” from
module. Turn wall control to ON position. If there is no spark at
“I” terminal module must be replaced. If there is a spark at “I”
terminal,moduleisne.

15
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Symptom Possible Cause Correcve Acon
Power Screen will not go
up or down
No AC power to appliance Check that GFCI breaker is operang as intended and is
not tripped. Verify that AC power has been connected
to the appliance. Ensure that both the 3V IPI control
module power supply as well as the 12V screen and LED
power supply are securely plugged into the appliance
juncon box.
Obstrucon prevenng movement. Check appliance for possible obstrucons, including
screw(s) installed through screen, prevenng move-
ment.
Faulty Wiring Check appliance for loose/corroded connecons or
shorted wires.
Actuator Failure Check for 12VDC on pink and grey wires going to actua-
tor. If 12VDC is present, actuator is bad.
Power Supply failure Check for 12VDC where purple and blue wires connect
to the 12VDC power supply. If no 12VDC is present,
power supply is bad.
Control Panel Failure Replace Control Panel
LED Lights will not turn
on (Appliance or Control
Panel)
No AC power to appliance Check that GFCI breaker is operang as intended and is
not tripped. Verify that AC power has been connected
to the appliance. Ensure that both the 3V IPI control
module power supply as well as the 12V screen and LED
power supply are securely plugged into the appliance
juncon box.
Faulty Wiring Check appliance for loose/corroded connecons or
shorted wires.
LED Failure Check for 12VDC on white and tan wires going to LED
harness. If 12VDC is present, LED strip is bad.
Power Supply failure Check for 12VDC where purple and blue wires connect
to the 12VDC power supply. If no 12VDC is present,
power supply is bad.
Control Panel Failure Replace Control Panel
Appliance does not turn
on when Control Panel
on/o switch is depressed
No AC power to appliance Check that GFCI breaker is operang as intended and is
not tripped. Verify that AC power has been connected
to the appliance. Ensure that both the 3V IPI control
module power supply as well as the 12V screen and LED
power supply are securely plugged into the appliance
juncon box.
Faulty Wiring Check appliance for loose/corroded connecons or
shorted wires.
Control Panel Failure Replace Control Panel
Power Screen makes noise
going up & down
Dirt or dust in Power Screen slides Lubricate Power Screen slides with white lithium grease.
Cycle Power Screen up and down several mes.
Control Panel switch LED’s
ashing
Power outage Turn o main AC power to the appliance for 30-60 sec-
onds, turn power on.
C. Troubleshooting - Screen/LEDs/Control Panel


16
 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
D. Accessing the Screen, LED’s and Actua-
tor
If screen/actuator has failed in the up position, access to
thereboxcanonlybegainedbyremovingthescreen.
1. Turn off gas supply and disconnect main power to ap-
pliance before performing any maintenance.
2. Place a at screwdriver between the front face and
screen of the appliance, at outside corners, locate the
two slots.
3. Gently pry up on both lower corners of the screen to
disengage the screen front from screen frame assem-
bly. (See Fig. 5.1)
4. Pull top of screen front away from appliance and lift
to remove. (See Fig. 5.2) Set screen front and screen
mesh aside.Access to the appliance rebox is now
possible.
Figure 5.1
Figure 5.2


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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
6 Reference Materials
A. Accessories
Several optional glass media kits are available for the
Palazzo series outdoor gas appliance. See your dealer
for more information.
Optional Media Kits
CAUTION! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void warranty.
Media Kits:
• Media-Ebony-48
• Media-Cobalt-48
• Media-Red-48
• Media-Amber-48

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
B. Service Parts
Service Parts ODPALG-48
Beginning Manufacturing Date: Oct 2015
Ending Manufacturing Date: Active
48 in. Outdoor Gas Fireplace
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or
distributor. Hearth and Home Technologies does not sell directly to consumers. Provide
model number and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 Top Standoff Qty 2 req SRV4082-195
2 Sheild, Pilot SRV4082-174
3 Hearth Pan Assembly SRV4082-019
4 Lower Face Assembly SRV4082-025
5 Screen Front SRV4082-240
6 Screen SRV4082-241 Y
7 Support Frame Assembly SRV4082-040
8 Valve Assembly See Following Pages
9 Burner Assembly See Following Pages
10 Glass Panel SRV4082-300 Y
11 Nailing Flange Qty 4 req 31190
12 Cover Plate SRV4082-208
13 Side Standoff Qty 4 req SRV4082-132
Additonal service parts on following page. 10/15
1
2
3
4
5
678
9
11 12
13
10

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Service Parts ODPALG-48
Beginning Manufacturing Date: Oct 2015
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or
distributor. Hearth and Home Technologies does not sell directly to consumers. Provide
model number and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
8.1 Pilot Assembly, NG 2090-012 Y
Pilot Assembly, LP 2090-013 Y
8.2 Bulkhead, Flexible 4021-428 Y
8.3 Male Connector 303-315
8.4 Valve, Fixed NG 593-500 Y
Valve, Fixed LP 593-501 Y
8.5 Valve Bracket Upper SRV4082-210
8.6 Control Module 593-592 Y
8.7 Front Panel SRV4082-207
8.8 5A Power Supply SRV4082-315 Y
8.9 Junction Box Assembly SRV4082-023 Y
8.10 Linear Actuator SRV4082-320 Y
8.11 Quick Release Pin SRV4082-336
8.12 Actuator Bracket SRV4082-177
8.13 12” Flex Ball Assembly 302-320A Y
8.14 Valve Box Top SRV4082-206
8.15 LED Light Bar Qty 2 req SRV4082-346
3V Transformer 593-593A Y
Wire Assembly 593-590A Y
LED Wire Assembly 2155-752 Y
Wire Harness SRV4082-365 Y
Orice, .125C, NG 4021-391 Y
Orice, #48, LP 582-848 Y
Additonal service parts on following page.
#8 Valve Assembly 8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8 8.9
8.10
8.11
8.12
8.13
8.14
8.15

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 OutdoorLifestylesbyHearth&HomeTechnologiesInc.•PalazzoOwner’sManual•4082-310Rev.C•11/15
Service Parts ODPALG-48
Beginning Manufacturing Date: Oct 2015
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or
distributor. Hearth and Home Technologies does not sell directly to consumers. Provide
model number and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
9.1 Burner Tube SRV4082-322 Y
9.2 Pilot / Burner Bracket SRV4082-169
9.3 Burner Bracket Qty 2 req SRV4082-170
9.4 Burner Shield SRV4082-211
14 Switch Box Assembly SRV4082-041 Y
14.1 Rock Template SRV4082-377
14.2 Switch Panel Assembly SRV4082-367
14.3 Trim Ring SRV4082-378
14.4 Switch Box SRV4082-043
Media Kit, Crystal MEDIA-CLEAR-48
Conversion Kit LPK-ODPALG-48 Y
#9 Burner Tube Assembly
#14 Switch Box Assembly
9.1
9.2
9.3
9.4
14.1
14.2
14.3
14.4