Outdoor Lifestyles ODCOUG-36T User manual

1Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
Owner’s Manual
Care and Operation
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
NOTICE: DO NOT discard this manual!
Model:
ODCOUG-36T/ODCOUG-42T
ODCOUG-36PH/ODCOUG-42PH
ODCOUG-36PT/ODCOUG-42PT
ODCOUG-36/ODCOUG-42
DANGER:
If you smell gas:
1. Shut off gas to the appliance.
2. Extinguish any open ame.
3. If odor continues, keep away from the
appliance and immediately call your
gas supplier or re department.
WARNING:
Do not store or use gasoline or other
ammable vapors and liquids in the
vicinity of this or any other appliance
An LP-cylinder not connected for
use Shall not be stored in the vicinity
of this or any other appliance
WARNING: For outdoor use only.
DANGER Carbon Monoxide Hazard
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed
space such as a camper, tent, car or home
WARNING! Risk Of Fire!
Do not install glass doors on this replace.
Glass doors could cause overheating
of adjacent structures.
WARNING:
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. Read
the installation, operating and maintenance instructions
thoroughly before installing or servicing this equipment.

2Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations ..........................................3
B. Limited Warranty.........................................4
2 Product Specic Information
A. Appliance Certication ................................6
B. BTU Specications .....................................6
3 Important Safety and Operating
Information
A. Appliance Safety.........................................7
B. General Operating Parts.............................8
C. Fuel Specications .....................................8
D. Before Lighting Appliance...........................8
E. Lighting Instructions (IPI)............................9
F. Appliance Break-in ....................................10
G. Wall Control..............................................10
4 Maintenance and Service
A. Maintenance – Frequency and Tasks....... 11
B. Maintenance Tasks – Homeowner ........... 11
C. Maintenance Tasks – Qualied Service
Technician ................................................12
5 Frequently Asked Question and
Troubleshooting
A. Frequently Asked Questions.....................13
B. Troubleshooting ........................................13
C. Troubleshooting – Control Panel..............15
D. Engine Access..........................................15
6 Reference Materials
A. Accessories ..............................................16
B. Service Parts ............................................17
C. Contact Information ..................................23
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3Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
1
Welcome
A. Congratulations
Congratulations on selecting the Courtyard
outdoor gas replace, a ush hearth design with
full view of the re. The Outdoor Lifestyles gas
replace you have selected is designed to provide
the utmost in safety, reliability, and efciency.
As the owner of a new replace, you’ll want to
read and carefully follow all of the instructions
contained in this owner’s manual. Pay special
attention to all cautions and warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your
other important documents and product manuals.
The information contained in this owner’s manual,
unless noted otherwise, applies to all models and
gas control systems.
Your new Courtyard gas replace will give you
years of durable use and trouble-free enjoyment.
Welcome to the Outdoor Lifestyles family of
replace products!
Listing Label Information/Location The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
Model Name
Type of Gas
Gas Information
Local Dealer Information
Dealer: Fill in your name,
address, phone number
and email information in
the space provided.
Appliance Information:
Brand: __________________ Model Name: __________________
Serial Number: __________________ Date Installed: __________________
Dealer Name: ________________________________
Address: ________________________________
________________________________
Phone Number: ________________________________
Email: ________________________________
ANSI Z21.97-2014
CSA 2.41-2014
Outdoor Decorative
Gas Appliances
Minimum Permissible Gas Supply for Purposes of Input Adjustment.
Natural Gas Propane Gas
Minimum Pressure.......................... 5.0in. w.c. ........................... 11in. w.c.
Maximum Pressure......................... 10.5in. w.c. ......................... 13in. w.c
Max Input BTU/H............................ 55,000BTU......................... 53,000BTU
.....................................#27 (1)................................#45 (1)
Orifice Size:
Total Electrical Requirements: 110-120Vac, 60Hz., less than 12 Amperes
Outdoor Lifestyles by
Hearth & Home Technologies
7571-215th St. West, Lakeville, MN 55044
This appliance must be installed in accordance with local codes, if any;
if not, follow ANSI Z223.1 in the USA installation codes.
Outdoor Gas Appliance - for outdoor
installation only. Not for use with solid
fuel. Do not connect to a remote gas
supply.
4608-202A
Type of Gas:
NATURAL GAS
Model:
ODCOUG-36/42
Serial:
Mfg. Date:
OD *

4Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
B. Limited Warranty
Outdoor Lifestyles by Hearth & Home Technologies™
Limited Warranty
Hearth & Home Technologies (“HHT”) extends the following warranty for all Outdoor Lifestyles by
HHT™ brand products (“Products”) that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the Product at the site of installation, and to any transferee taking
ownership of the Product at the site of installation within one year following the date of original purchase,
that the Product will be free from defects in materials and workmanship at the time of manufacture.
After installation, if covered components manufactured by HHT are found to be defective in materials
or workmanship during the applicable warranty period, HHT will, at its option, repair or replace the
covered components. This warranty is subject to conditions, exclusions and limitations as described
below.
WARRANTY PERIOD:
The warranty period runs for one year, beginning on the earlier of: (i) the date of invoice for the Product;
(ii) in the case of new home construction, the date of rst occupancy of the residence or six months after
the date of sale of the Product by an HHT authorized dealer, whichever occurs rst; or (iii) the date 24
months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.
WARRANTY CONDITIONS:
• This warranty only covers Products that are purchased through an HHT authorized dealer or distributor.
A list of HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the Product remains at the site of original installation.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide necessary
parts, contact the nearest HHT authorized dealer or supplier. Additional service fees may apply if you
are seeking warranty service from a dealer other than the dealer from whom you originally purchased
the Product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel and
shipping charges for parts are not covered by this warranty.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface nishes as a result of normal use. As a heating appliance, some changes in color
of interior and exterior surface nishes may occur; this is not a aw and not covered under warranty.
• Damage to printed, plated, or enameled surfaces caused by ngerprints, accidents, misuse, scratches,
melted items, or other external sources and residues left on surfaces from the use of abrasive cleaners
or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period.
These parts include: paint, rebricks, grates, ame guides and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are
normal and complaints related to this noise are not covered by this warranty.

5Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
B. Limited Warranty (continued)
• Damages resulting from: (1) failure to install, operate, or maintain the Product in accordance with the
installation instructions, operating instructions, and listing agent identication label furnished with the
Product; (2) failure to install the Product in accordance with local building codes; (3) shipping or improper
handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed
components, accident, or incorrectly performed repairs; (5) inadequate ventilation, negative pressure or
environmental conditions, including, without limitation: hail, snow, ice, fallen branches, ooding, water
damage and fading of color; (6) use of fuels other than those specied in the operating instructions; (7)
installation or use of components not supplied with the Product or any other components not expressly
authorized and approved by HHT; (8) modication of the Product not expressly authorized and approved
by HHT in writing; and/or (9) interruptions or uctuations of electrical power supply to the Product.
• Non-HHT venting components, hearth components or other accessories used in conjunction with the
Product.
• Any part of a pre-existing replace system in which an insert or a decorative gas appliance is installed.
• The Product’s capability to heat the desired space. Information is provided to assist the consumer
and the dealer in selecting the proper appliance for the application. Consideration must be given to the
Product’s location and conguration and environmental conditions.
This warranty is void if:
• The Product has been over-red or operated in atmospheres contaminated by chlorine, uorine, or
other damaging chemicals. Over-ring can be identied by, but not limited to, warped plates or tubes,
rust colored cast iron, bubbling, cracking and discoloration of steel or enamel nishes and cracking or
spalling of refractory or cementitious materials.
• The Product is subjected to prolonged periods of dampness, condensation, ice or snow.
• There is any damage to the Product or other components due to water or weather damage which is
the result of, but not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
Repair or replacement in accordance with the provisions of this warranty will be the owner’s exclusive
remedy for and will constitute HHT’s sole obligation under this warranty, under any other warranty
(express or implied), or in contract, tort or otherwise; provided, however, that if HHT is unable to
provide repair or replacement in an expedient and cost effective manner, HHT may discharge all such
obligations by refunding the purchase price of the Product. No employee, agent, dealer, or other person
is authorized to give any warranty on behalf of HHT. TO THE EXTENT ALLOWED BY LAW, HHT
MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HHT WILL NOT BE LIABLE
FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF DEFECTS IN OR USE
OF THE PRODUCTS. Some states do not allow exclusions or limitation of incidental or consequential
damages, so these limitations may not apply to you. This warranty gives you specic rights; you also
may have other rights, which vary from state to state. The duration of any implied warranty is limited to
the duration of the warranty period specied herein.

6Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
2
Product Specic Information
A. Appliance Certication
This product is listed to ANSI standards for
“Outdoor decorative Gas appliances” and “Gas
Fired Appliances for Use at High Altitudes”.
Notice: This installation must conform with local
codes. In the absence of local codes you must
comply with the National Fuel Gas Code, ANSI
Z223.1- latest edition in the U.S.A. and the CAN/
CGA B149 Installation codes in Canada.
When an appliance is for connection to a xed
piping system, the installation must conform with
local codes, or in the absence of local codes with
the National Fuel Gas Code, ANSI Z223.1/NFPA
54, or International Fuel Gas Code.
B. BTU Specications
Model: ODCOUG-36, ODCOUG-42
Laboratory: Underwriters Laboratories, Inc. (UL)
Type: Outdoor Decorative Gas Appliances
Standard: ANSI Z221.97-2014, CSA 2.41-2014
Model Gas Type
Max Input
BTU Orice Size
ODCOUG-36
Natural 55,000 #27
LP 53,000 #45
ODCOUG-42
Natural 55,000 #27
LP 53,000 #45
Installation and service of this appliance should be performed by
qualied personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certied professionals.
WARNING: This product and the
fuels used to operate this product (liquid
propane or natural gas), and the products
of combustion of such fuels, can expose
you to chemicals including benzene, which
is known to the State of California to cause
cancer and reproductive harm. For more
information go to: www.P65Warnings.
ca.gov.

7Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
A. Appliance Safety
WARNING! DO NOT operate replace before
reading and understanding operating
instructions. Failure to operate replace
according to operating instructions could cause
re or injury.
Young children should be carefully supervised
when they are in the same room as the
appliance. Toddlers, young children and others
may be susceptible to accidental contact burns.
• A physical barrier is recommended if there are
at risk individuals in the house.
• To restrict access to an appliance, install an
adjustable safety gate to keep toddlers, young
children and other at risk individuals out of the
room and away from hot surfaces.
• Install wall switch out of reach of children.
• Never leave a child alone near a hot replace,
whether operating or cooling down.
• Teach children to NEVER touch the replace.
• Consider not using the replace when children
will be present.
Contact your dealer for more information, or visit:
www.hpba.org/safety-information.
To prevent unintended operation when not using
your replace for an extended period of time
(winter months, vacations, trips, etc:)
• Turn off wall controls.
• Turn off gas shutoff valve.
• Turn off GFCI protected circuit breaker.
Fire Screen
• Mesh screens are standard on the replace
• Mesh screens can be opened or closed when
in operation
Clear Space
WARNING! DO NOT place combustible objects
in front of the replace. High temperatures could
start a re. See Figure 3.1 Avoid placing candles
and other heat-sensitive objects on mantel or
hearth. Heat could damage these objects.
Over Firing
The appliance is considered to be over ring if
the ames are contacting the top of the rebox.
Call a qualied service technician to service the
appliance.
Denition of an outdoor space:
An appliance is considered to be outdoors if
installed with shelter no more inclusive than:
• With walls on all sides, but no overhead cover
• Within a partial enclosure which includes an
overhead cover and no more than two side
walls. These side walls may be parallel, as in
a breezeway, or a right angles to each other;
or
• Within a partial enclosure which includes an
overhead cover and three sidewalls. as long
as 30% or more of the horizontal periphery of
the enclosure is permanently open.
NOTE: Screen may be used on the open sides
of the shelter, 14x18 and 16x18 screen mesh is
approved for use. DO NOT use solar screen or
no-see-um screen. Annual cleaning of the screen
is recommeneded to maintain proper airow.
3
Important Safety and Operating Information
WARNING
HOT SCREENS WILL CAUSE
BURNS.
DO NOT TOUCH FIREPLACE
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH FIREPLACE.
• Keep children away.
• CAREFULLY SUPERVISE children in same
room as replace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or
other ammable materials.
• Clothing, furniture, draperies and other
ammable materials must not be placed on
or near the appliance.

8Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
B. General Operating Parts
Figure 3.2 references the general operating parts
of the appliance and the section of this manual in
which they are discussed.
C. Fuel Specications
WARNING! RISK OF FIRE OR EXPLOSION!
Appliance must be set up for compatible gas type!
• This appliance is designed to operate on
either natural gas or propane. Make sure the
appliance is compatible with gas type selected
for installation site.
• Conversions must be made by a qualied
service technician using Hearth & Home
Technologies specied and approved parts.
D. Before Lighting Appliance
Before operating this replace for the rst time,
have a qualied service technician:
• Verify all shipping materials have been
removed from inside and/or underneath the
rebox.
• Review proper placement of media, grates
and logs.
• Check the wiring.
• Ensure there are no gas leaks.
• Remove all stainless steel coating material.
Additional
Structure or
Sidewall
Ceiling or
Overhang
Noncombustible mat’l
Appliance
Figure 3.2. General Operating Parts
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE
Figure 3.1. Clear Space Requirements

9Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
E. Lighting Instructions (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this
label. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall control: Press ON button.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall control: Press OFF button.
2. Service technician should turn off electric
power to the control when performing service.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITH SOLID FUEL
WARNING:
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies replace, please refer to www.replaces.com.
A. This appliance is equipped with
an intermittent pilot ignition (IPI)
device which automatically lights
the burner. DO NOT try to light the
burner by hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE
VOLTAGE (110/120 VAC OR
220/240 VAC) TO THE CONTROL
VALVE.
Improper installation, adjustment,
alteration, service or maintenance
can cause injury or property damage.
Refer to the owner’s information
manual provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed,operated, and maintained
in accordance with the manufacturer’s
instructions, this product could expose
you to substances in fuel or fuel
combustion which are known to the
State of California to cause cancer,
birth defects, or other reproductive
harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having ammable
vapors away.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas
supplier, call the re department.
C. DO NOT use this appliance if
any part has been under water.
Immediately call a qualied service
technician to inspect the appliance
and to replace any part of the
control system and any gas control
which has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
For assistance or additional
information, consult a qualied
installer, service agency or the gas
supplier.
Final inspection by
Lighting instructions may be found on the inside of the control compartment.

10 Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
F. Appliance Break-in
Initial Break-in Procedure
When you light the appliance, you may notice that
it produces heat which does have an associated
odor or smell. This appliance should be run three
to four hours on the initial start-up. Turn it off and
let it cool completely.
WARNING! Risk of Fire or Burns!Provide
adequate clearance for service access. Due to
high temperatures, the appliance should be
located out of trafc and away from furniture
and draperies.
WARNING! DO NOT place combustible objects
in front of the replace. High temperatures could
start a re.
G. Wall Control
Wall Control Operation
The Courtyard series appliance comes standard
with a rocker switch located inside of the outdoor
control box. See Figure 3.3
On/Off – This switch toggles the On/Off function
of the main burner
• On Position: Appliance will ignite main burner
and run continuously (wall rocker switch).
• Off Position: Appliance main burner off
CAUTION! Risk of Electric Shock! Avoid
touching wires and electrical components in
appliance control cavity.
Rocker Switch
Figure 3.3. Wall Control Switch

11Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
When properly maintained, your appliance will give
you many years of trouble-free service. Contact
your dealer to answer questions regarding proper
operation, troubleshooting and service for your
appliance. Visit www.hearthnhome.com to locate
a dealer. We recommend annual service by a
qualied service technician.
A. Maintenance – Frequency and Tasks
B. Maintenance Tasks – Homeowner
CAUTION! Risk of Burns! The replace shall be
turned off and cooled before servicing.
The following tasks may be performed annually
by the homeowner. If you are uncomfortable
performing any of the listed tasks, please call your
dealer for a service appointment.
More frequent cleaning may be required due
to excessive dirt, dust, leaves, insects etc. It is
imperative that control compartments, burners
and circulating air passageways of the appliance
be kept clean. Any safety screen, guard or barrier
removed for servicing the appliance must be
replaced prior to operating the appliance.
NOTE: If the appliance is installed on a screened
porch, ensure the screen is kept clean to maintain
proper airow.
Fire Screen
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves
• Assess condition of screen mesh and replace
as necessary.
• Inspect for scratches, dents or other damage
that can lead to rust when exposed to weather.
Repair as necessary.
• Vacuum and dust surfaces.
Wall Control
Frequency: Seasonally
By: Homeowner
Tools needed: None
• Verify operation of controls
• On/Off
Cleaning the Media
Caution! Make sure the media is cool to the touch
before removing media from the appliance.
• Cleaning contemporary glass media and lava
rock media
During shipment of the media, dust and debris can
accumulate. It is recommended that the media
be rinsed thoroughly with water to remove dust
and small particles. An easy method to clean the
media is to place the media into a pail and rinse
thoroughly. Spread the media out over paper
towels and allow the media to dry before installing
them into the replace.
Cleaning the Appliance
Caution! Before cleaning make sure the unit is
cool and the power to the unit is turned off.
Using a stainless steel cleaner. Apply to a terry
cloth and wipe unit following the grain of the
stainless. Do not spray cleaner directly into the
unit. Use caution while cleaning the mesh as the
edges are shape and may tear the cleaning cloth.
Note: During operation it is common that some
sooting will occur on the deection glass (with
MOD-ODCOUG Kit installed) and or logs as
4
Maintenance and Service
Any safety screen or guard removed for servicing must
be replaced prior to operating the replace.
Task: Frequency: To be
completed by:
Fire Screen Annually Homeowner
Wall Control Seasonally
Media/Logs/
Glass Anually Qualied Service Technician
Burner ignition
and operation Annually Qualied Service Technician
Installation and repair should be done by a qualied service
technician only. The appliance should be inspected before
use and at least annually by professional service person.

12 Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
well as panels. This can be more prevalent
with propane (LP). Clean soot from the unit as
frequently as necessary to eliminate a buildup of
soot or permanent discoloration.
Maintenance Tasks – Qualied Service
Technician
The following tasks must be performed by a
qualied service technician.
NOTICE: Soot may accumulate on the pilot
assembly and the area above the rebox opening.
Periodic cleaning may be required.
Burner Ignition and Operation
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner,
whisk brook, ashlight, voltmeter, indexed drill set
and a manometer.
• Check for smooth lighting and ignition
carryover to all ports. Verify that there is no
ignition delay.
• Inspect for lifting or other ame problems.
• Verify manifold and inlet pressures. Adjust
regulator as required.
• Inspect pilot ame pattern and strength. Clean
or replace orice spud as necessary.
• Inspect pilot ame sensing rod for soot,
corrosion and deterioration. Polish with ne
steel wool or replace as required.
• Verify that there is not a short in ame sense
circuit by checking continuity between pilot
hood and ame sensing rod. Replace pilot as
necessary.

13Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
A. Frequently Asked Questions
Contact your dealer for additional information regarding operating and troubleshooting. Visit
www.hearthnhome.com to locate a dealer
5
Frequently Asked Question and Troubleshooting
ISSUE SOLUTION
Odor from replace
When rst operated, this replace may release an odor for the rst several hours. This is
caused by the burning off of any oils remaining from manufacturing. Odor may also be
released from nishing materials and adhesives used around the replace.
Metallic noise
Noise is cause by metal expanding and contracting as it heats up and cools down,
similar to the sound produced by a furnace or heating duct. This noise does not affect
the operation or longevity of the replace.
Wall above appliance feels
hot to the touch
No action is necessary. This appliance ships with a non-combustible material.
Specications of the non-combustible material are listed in the Installer’s Manual for this
appliance.
B. Troubleshooting
With proper installation, operation and maintenance your gas appliance will provide years of trouble-
free service. If you do experience a problem, this troubleshooting guide will assist a qualied service
technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting
guide can only be used by a qualied service technician. Contact a dealer to arrange a service call by
a qualied service technician.
IntelliFire™ Ignition System
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Pilot Won’t light. The
ignition/module makes
noise, but no spark.
Incorrect Wiring Verify “S” wire (orange) for ignitor are connected to
correct terminals on module and pilot assembly.
Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring
from module to pilot assembly. Verify connections
underneath pilot assembly are tight; also verify igniter
and ame sense wires are not grounding out to metal
chassis, pilot burner, pilot enclosure, mesh screen if
present, or any other metal object.
Ignitor gap is too large Verify gap of igniter to right side of pilot hood. The gap
should be approximately .17 in. or 1/8 in. (3 mm).
Pilot won’t light. There is no
noise or spark,
No power, transformer installed
incorrectly.
Verify that transformer is installed and plugged into
module. Check voltage of transformer at connection to
module. Acceptable readings of a good transformer are
between 3.2 and 2.8 volts AC.
A shorted or loose connection
in wiring conguration or wire
harness.
Remove and reinstall the wiring harness that plugs into
module. Verify there is a tight t. Verify pilot assembly
wiring to module. Remove and verify continuity of
each wire in wiring harness. Replace any damaged
components.
Junction box Wiring Verify that 110-120 VAC power is “ON” to junction box.
Module not grounded Verify black ground wire from module wire harness is
grounded to metal chassis of appliance.

14 Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
Pilot lights but continues
to spark, and burner will
not ignite. (If the pilot
continues to spark after
the pilot ame has been lit,
ame rectication has not
occurred.)
A short or loose connection in
ame sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify
connections are not grounding out to metal chassis, pilot
burner, pilot enclosure or screen if present, or any other
metal object.
Poor ame rectication or
contaminated ame sensing
rod.
Verify correct pilot orice is installed and gas inlet is set
to pressure specications. Check pilot for soot. Clean if
necessary.
Module is not grounded.
Verify module is securely grounded to metal chassis of
appliance. Verify that wire harness is rmly connected to
the module.
Damaged pilot assembly or
contaminated ame sensing rod
Verify that ceramic insulator around the ame sensing
rod is not cracked, damaged, or loose. Verify connection
from ame sensing rod to white sensor wire. Polish
ame sensing rod with ne steel wool to remove any
contaminants that may have accumulated on ame
sensing rod. Verify continuity with a multimeter with
ohms set at lowest range. Replace pilot if any damage is
detected.
Module
Turn wall control to OFF position. Remove ignitor wire “I”
from module. Turn wall control to ON position. If there is
no spark at “I” terminal module must be replaced. If there
is a spark at “I” terminal, module is ne.
IntelliFire™ Ignition System (Continued)
Pilot sparks, but will not
light.
Pilot shield covered with media. Verify that the pilot shield is clear of all media. If
covered, remove media and restart.
Gas supply. Verify that incoming gas line ball valve is “open”. Verify
that inlet pressure reading is within acceptable limits.
Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap
should be approximately .17 in. or 1/8 in. (3 mm).
Module is not grounded. Verify module is securely grounded to metal chassis of
appliance.
Pilot valve solenoid
Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid
from module. If below 1.5 volts, replace module. If 1.5
volts or greater, replace valve.

15Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Appliance does not
turn on when Control
Panel on/off switch is
depressed
No AC power to
appliance
Check that GFCI breaker is operating as intended and is
not tripped. Verify that AC power has been connected to
the appliance. Ensure that the 3V IPI control module power
supply are securely plugged into the appliance junction box.
Faulty Wiring Check appliance for loose/corroded connections or shorted
wires.
Control Panel Failure Replace Control Panel
C. Troubleshooting – Control Panel
D. Engine Access
Cover Screws
Valve Control
Module
Junction
Box
Injector
Burner
Tube
Figure 5.1. Engine Access

16 Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
6
Reference Materials
A. Accessories
LP Conversion Kit:
• LPK-ODCOUG LP Conversion Kit for Courtyard Fireplace
Media Kits:
• Media-Ebony-48 Glass media, ebony (black)
• Media-Cobalt-48 Glass media, cobalt (blue)
• Media-Red-48 Glass media, scarlet (red)
• Media-Amber-48 Glass media, amber
• Media-Clear-48 Glass media, crystal (translucent white)
Wired Wall Timer
• WWT Wired Wall Timer Kit
Optional Door Screen
• DSCOUG-36 Framed mesh screen with canopy 36”
• DSCOUG-42 Framed mesh screen with canopy 42”
Log Sets
• SDLOGS-ODCOUG Standard denition log set 36” & 42”
• HDLOGS-ODCOUG High denition log set 36” & 42”
Modern Hearth Kit
• MOD-ODCOUG 36 Modern hearth kit for use with glass media 36”
• MOD-ODCOUG42 Modern hearth kit for use with glass media 42
Grate
• GR-ODCOUG Stainless steel grate with lava rock 36”/42”
Remote
• RC-BATT Battery Operated Remote Control
►

17Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
B. Service Parts
Service Parts ODCOUG-36
Beginning Manufacturing Date: March 2018
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 Standoff, Tall Qty 4 req SRV4090-511
2Mounting Bracket Qty 2 req SRV4608-149
3Rain Shield SRV4608-129
4 Eyebrow SRV4608-110
5Drain Lip SRV4608-120
6Media Lip SRV4608-122
7Standoff, Bottom Front SRV4608-121
8 Standoff, Bottom Rear SRV4608-111
Screen Assembly Qty 2 req SRV4608-300 Y
Screen Rod Qty 2 req 4039-120
Additional service part numbers appear on following page. 1/19
ODCOUG-36T ODCOUG-36PT ODCOUG-36PH
Courtyard 36” Outdoor Gas Fireplace
1
2
3
4
5
6
7
8
►

18 Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
Service Parts ODCOUG-36
Beginning Manufacturing Date: March 2018
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
9 Pilot SRV593-512 Y
10 Pilot Shield SRV4608-125
11 Control Cover Plate SRV4608-118
12 Transformer, 3V SRV593-593 Y
13 Wire Assembly SRV593-590 Y
14 Valve Assembly 593-500 Y
15 Control Module 593-592 Y
16 Burner Tube SRV4608-302 Y
17 Orice, Burner SRV4608-305 Y
18 Bulkhead w/Flextube 2166-119 Y
19 OD Outlet w/Harness SRV4608-304 Y
20 Receptacle Cover 20308585K
21 Mounting Plate SRV4608-127
22 Rocker Switch 20304686K Y
23 Outdoor Outlet Box 20308584K
24 SCS Wall Switch Wire 20308590K Y
Flexline 18” w/Shutoff SRV69D0030 Y
Additional service part numbers appear on following page.
9
10
11
12
13
14
15
16
18
17
19
20 21
22
23
24
Valve Assembly

19Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
Service Parts ODCOUG-36
Beginning Manufacturing Date: March 2018
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
25.1 Refractory Left, Basic SRV4608-701
25.2 Refractory Back, Basic SRV4608-700
25.3 Refractory Right, Basic SRV4608-702
26 Refractory Assembly, Premium Traditional FBPREMT36
26.1 Refractory Left, Premium Traditional SRV4608-311
26.2 Refractory Back, Premium Traditional SRV4608-310
26.3 Refractory Right, Premium Traditional SRV4608-312
27 Refractory Assembly, Premium Herringbone FBPREMH36
27.1 Refractory Left, Premium Herringbone SRV4608-316
27.2 Refractory Back, Premium Herringbone SRV4608-315
27.3 Refractory Right, Premium Herringbone SRV4608-317
Conversion Kit
LP Conversion Kit LPK-ODCOUG Y
Oric, #45C 582-845 Y
Pilot Orice, LP SRV593-527 Y
Regulator, LP SRVLPK-DXF Y
Regulator, NG SRVNGK-DXF Y
25.1
25.2
25.3
26.1
26.2
26.3
27.1
27.2
27.3
Basic Refractory #26 Premium Traditional Refractory #27 Premium Herringbone Refractory

20 Outdoor Lifestyles by Hearth & Home Technologies Inc. • Courtyard Owner’s Manual • 4608-900 Rev. F • 01/19
Service Parts
Beginning Manufacturing Date: March 2018
Ending Manufacturing Date: Active
ODCOUG-42
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor.
Hearth and Home Technologies does not sell directly to consumers. Provide model number
and serial number when requesting service parts from your dealer or distributor.
Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
1 Standoff, Tall Qty 4 req SRV4090-511
2Mounting Bracket Qty 2 req SRV4608-149
3Rain Shield SRV4608-130
4 Eyebrow SRV4609-110
5Drain Lip SRV4609-120
6Media Lip SRV4609-122
7Standoff, Bottom Front SRV4609-121
8 Standoff, Bottom Rear SRV4609-111
Screen Assembly Qty 2 req SRV4608-301 Y
Screen Rod Qty 2 req 31375 Y
Additional service part numbers appear on following page. 1/19
ODCOUG-42T ODCOUG-42PT ODCOUG-42PH
Courtyard 42” Outdoor Gas Fireplace
1
2
3
4
5
6
7
8