OXIO EERO User manual

Internet Installation Guide
QC-09-21

Plug your Gateway eero into
an available power outlet. Your
eero device’s status light will
start flashing white.
Now that you’ve got your
modem and Gateway eero
plugged in, it’s time to create
your eero network.
After tapping Next, the eero app
will begin to look for your new
eero. You will notice that your
Gateway eero’s LED will begin
to flash and then turn solid once
found. Once your eero has
been found, you will be promp-
ted to select a location for your
eero (this is how you will identify
each eero on your network).
Once you’ve selected a location
for your eero, you will enter
your network name (SSID) and
network password. This is how
devices will join your network.
Tap next and your eero network
will be all set up!
5
Tips:
• If you’re replacing an existing
router, an easy option for ch-
oosing a network name (SSID)
and password is to simply
reuse your current SSID and
password. This way, you won’t
have to reconnect devices
that were previously on the
network.
Set up your
eero Gateway
Create your
eero network
Your Gateway is your primary
eero that you’ll use to create
your network. The eero app will
guide you through setting up
your Gateway eero.
Download the free eero app.
You can find it on the Apple App
Store or Google Play.
Note: You will not be able to
set up your system on a web
browser.
If a technician has visited,
please wait 1 hour before
connecting the equipment
(the signal must be activated
first).
If your installation didn’t require
a technician, please wait until
after receiving your activation
email before installing your
Gateway eero.
Open the eero app and create
an account or log in with your
Amazon Account.
Plug in the coaxial cable and
then plug the modem into an
electrical outlet and wait until
the first 4 lights are lit.
Connect your Gateway eero
device to your modem using the
Ethernet cable that came in the
box. You can use either of the
Ethernet ports on the back of
your eero.
31 2 4
If you don’t have access to
a data connection, see our
workaround instructions at
the end of this document.
If you don’t have access
to a mobile device, you
won’t be able to complete
the installation on your own.
Contact us via Facebook
Messenger, email at
[e-mail] or SMS
at 581-703-7550.

Add eeros to your
network
How do I set up
my eeros if I don’t
have cell data
service?
Connect devices
to your eero
network
Once you’ve set up your
Gateway eero and your new
network has been created, you
can begin adding additional
eeros to extend your network.
When adding an eero to your
network, please keep in mind
the following placement tips:
• Place your eero device
centrally. If you have a dead
spot, try to place your new
eero device between the dead
spot and another eero device
to ensure a strong connection.
• Make sure it is out in the open:
eeros communicate best when
they’re not closed in – try not
to place your eero(s) inside
a media console or cabinet,
behind or underneath any
large furniture.
• Place it away from large
electronics: Avoid placing your
eero device in front, on top,
or under any electronics or
appliances as metal objects
can block wifi signals.
eeros can be added wirelessly
or by Ethernet backhaul.
One final (and important) step
is to remember to connect
all of your devices to your
new eero network. To do this,
simply find your eero network
on your device, enter the
network password that you’ve
created, and get connected. If
you’re using the same network
name (SSID) and password
as your previous router, your
devices should automatically
reconnect. However, you may
need to toggle wifi on these
devices or power cycle for
them to recognize the new eero
network.
If you experience any
trouble connecting specific
devices to your new eero
network, try disconnecting
and reconnecting wifi on the
device. If that doesn’t work, try
rebooting the device and then
It’s a great idea to familiarize
yourself with these tips before
getting started so that you can
optimize placement throughout
your home from the get-go.
reconnecting to the network
once it powers back on.
If you have any questions, don’t
hesitate to reach out. We’re
here to help.
When you are creating an
eero network, we recommend
using a device that has a data
connection. This is because at
a certain point during setup, you
will briefly not have any wifi as
you will need to swap out your
existing router for your eero.
In order for your new eero to
register and bring your network
online, your mobile device will
need an available connection to
the internet.
If you don’t have cell data
service where you live, please
take the following extra steps
when setting up your eeros:
• Rather than plugging your eero
Gateway into your modem,
plug it into your existing router
during setup. This way, you
can use your current wifi
network to complete the
setup and switch over to your
eero network once setup is
complete.
• If you have a standalone
modem and router, you can
remove the router once
your eero network is up and
running. Simply unplug the
eero from your router, power
cycle your modem, and then
plug your eero directly into the
modem. When power cycling
your modem, please be sure
to wait until your modem is
fully powered back on before
plugging your eero into it.
Depending on the modem, this
may take up to 3–5 minutes.
After you plug your eero into
your modem, you’ll no longer
need your old router.
If you have any problems,
don’t hesitate to contact us.