Moxa Technologies MRC-1002 Series Quick start guide

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1
MRC Quick Link
Easy Setup Guide
Playbook 1
Version 1.2

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2
Easy MRC Quick Link setup Playbook
This easy 3-step setup guide shows users to setup MRC Quick Link account, Client and Gateway.
(Before you start, please make sure MRC Gateway and Client software are on Ver. 2.4 Firmware or later)
Step 1: MRC Quick Link Server Account setup.
1. Have your MRC Gateway ready (LAN or LTE version)
2. Go to www.moxa.com and Click “Sign in” to Login existing account or setup a new account.

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3. Select “Software License Management” under support; Login to your account.
4. Click on “Activate Your License” and select MRC Quick Link under Software Package.
5. Complete the application and survey form for MRC Quick Link account setup:
5.1. Enter the serial number of your MRC Gateway.
5.2. Create your MRC server login ID
***(Login ID cannot be modified after it is created.)***
5.3. Complete product survey questionnaire, and click Submit.
***(Survey Information is for future support purposes)***

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6. You will receive an activation email from MRC Quick Link Server within a minute, it will contain your MRC
Quick Link account ID you just created, an Initial password, and the MRC Quick Lin Account Service
Period information.
(We recommend you save this email for future reference.)
7. Use the Login ID & Password provided in the email to Login to the MRC Quick Link Server. We
recommend that you save the Quick Link Web URL https://mrcus.moxa.com.
7.1 Please create a new password, after your initial login.
8. The Gateway Management page will display after you successfully login to your new Quick Link
Account.
*Congratulation! You have successfully setup MRC Quick Link Account. Please go to Step 2

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Step 2: MRC Client and Gateway setup
2.1 Create MRC Client
Please follow below steps to create your client list first.
2.1.1 Click on the top left corner menu icon and select Wizard 2.1.2 Please click on “Create Client”
2.1.3 Create Client Login ID, email, and password Login ID can be up to 32 digits
•Email –must be an active email address belonged to a client
(i.e. Field Service Engineer).
***(Clients can use either their login ID or email for MRC Client
software sign in)***
•Password –At least 6 characters, and must contain letters
and numbers
•Service Period - Administrator can utilize this feature to set
specific period of dates for client to access remote Gateway.
***(Leaving this field blank will provide permanent access for
client as long as account remains active.)***
You can click on “Continue Wizard” button to setup any Please click “Save and Finish” button once you have finished
any clients setup.

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2.2. Create MRC Gateway
Please follow below steps to create your Gateway Unit(s)
Wizard 1 –Create Gateway
Gateway Name An alias that will make the Gateway easily identifiable.
- Example “Pump Station 3” or “HMI 2001” etc…
*** (Gateway name cannot be modified once it is created) ***
Location Enter full address
Lock to MAC this feature is to allow users to insert Gateway MAC address in this tab, to allow.
(Benefit: Allows a single USB thumb drive to store multiple MRC Gateway Profile/Access
Keys for different locations.)
Auto IP Mapping this feature allows user to assign a virtual IP address, to represent any local device (IP
Address) connected to the MRC gateway.
(Tips: In some cases, users may need to access multiple devices that are with the
Same IP address; it is recommended to enable “Auto IP Mapping”)
Gateway to Gateway Enable the function will allow “Machine to Machine communication function between the
MRC gateways
Broadcast Forwarding This feature allows user to enable Layer 2 & Layer 3 Broadcast function for Multicast
And Multicast Forwarding protocol applications

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Wizard 2 –Choose Connection Scenario
Please select your connection mode,
once the Gateway Unit(s) has been
setup.
Cellular-WAN Mode (Recommended)
Transparent-LAN Mode
WAN-LAN Mode
Wizard 3 –Insert Connection
Option # 1: Cellular-Wan Mode (Recommended)
Cellular-WAN mode using the cellular network for MRC gateway’s Internet access
oInsert a SIM card from your preferred cellular provider (AT&T, Verizon) for the cellular Internet
access
oConnect LAN port to the target device.
oPlease use an Ethernet Switch for multiple device access
Carrier: Select your Cellular network carrier
•APN: Insert SIM card APN (# provided by Carrier)
•PIN: Insert SIM card PIN (# provided by Carrier)
•Username: User Defined
•Password: User Defined
•Cellular Keep-Alive Enabling this feature confirms MRC
Gateway cellular connection is active.
•Cellular Watchdog: Enabling this feature allows MRC
Gateway to reboot, if cellular connection failed.
•DNS (Optional): Insert any DHCP, PPOE, or Cellular server
info address for dynamic IP assignment.
*** (Consult with your IT dept. or leave blank if using Static IP
address) ***

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Wizard 4 –Local Network
Please insert the local Network IP address (please consult it with IT dept.)
Wizard 5 –Local Devices and remote service assignment to Client(s)
Please insert any local devices information which need to be added to the MRC Gateway
*** Disable this option will have
no device status info display in
Client Software
*** Enable this option is to allow Client Software to display Device Status
*** Enable this option is to allow Client Software to display Device Status

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Below setup will allow users to enhance Remote Local Access Security and Service Management
Wizard 6 –Tunnel Control Settings
Please setting allow users to setup different local access connection for client(s)
•This option will keep a permanent VPN connection for the
client to access the MRC portal
•This option will allow the client access the MRC portal only
when the USB key (with the activation key file) is inserted
•.This option will allow the client access the MRC portal
connection when the DI (digital input) status is ON, and
Disconnect when DI status is OFF.
*** (Enable DI: +13 to +30 V; Disable DI: -30 to +3 V to) ***
NOTE:
Congratulation, the Cellular-WAN connection mode was successful setup.
If you want to select Transparent-LAN scenario, please follow steps below.
•Please click button, after
selected the tunnel control option.
•Then, please click “Save and Finish”
to compete MRC Gateway Cellular-
WAN mode configuration.

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Wizard 2 –Choose Connection Scenario
Wizard 3 –Insert Connection
Option # 2: Transparent-LAN Mode
Using the existing network for MRC gateway’s Internet access, make sure the device is on the same subnet
oInstall the MRC gateway between the target Ethernet device and the original network.
oConnect the MRC gateway’s WAN port to network.
oConnect the MRC gateway’s LAN port to the target Ethernet device
Static IP Option
Static IP: Insert WAN IP Address for MRC Gateway,
please consult it with IT Dept.
Subnet Mask: Insert Subnet Mask Address,
please consult it with IT Dept.
Gateway: Insert Default Gateway Info,
please consult it with IT Dept.
DNS (Optional): Insert any DHCP, PPOE, or Cellular server
info address for dynamic IP assignment,
*** (Consult with your IT dept. or leave blank if using Static IP
address) ***
DHCP Option
DNS (Optional): Insert any DHCP, PPOE, or Cellular server
info address for dynamic IP assignment,
*** (Consult with your IT dept. or leave blank if using Static IP
address) ***

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Wizard 4 –There’s no MRC Gateway IP address assignment for Transparent-LAN mode
Wizard 5 –Local Devices and remote service assignment to Client(s)
Please insert any local devices information which need to be added to the MRC Gateway
Enhance Remote Local Access Security and Service Management

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Wizard 6 –Tunnel Control Settings
Please insert the information for any devices will be added to the MRC Gateway
•This option will keep a permanent VPN connection for the client
to access the MRC portal
•This option will allow the client access the MRC portal only when
the USB key (with the activation key file) is inserted.
•This option will allow the client access the MRC portal
connection when the DI (digital input) status is ON, and
Disconnect when DI status is OFF.
*** (Enable DI: +13 to +30 V; Disable DI: -30 to +3 V to) ***
Wizard 2 –Choose Connection Scenario
NOTE:
Congratulation, the Transparent-LAN connection mode was successful setup.
If you want to select WAN-LAN scenario, please follow steps below.
•Please click button, after
selected the tunnel control option.
•Then, please click “Save and Finish”
to compete MRC Gateway
Transparent-WAN mode
configuration.

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Wizard 3 –Insert Connection
Option # 3: WAN-LAN Mode
WAN-LAN mode is to using an external ADSL modem for MRC gateway’s WAN Internet access
Wizard 4 –Local Network
Please insert the local Network IP address (please consult it with IT dept.)

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Wizard 5 –Local Devices and remote service assignment to Client(s)
Please insert any local devices information which need to be added to the MRC Gateway
Enhance Remote Local Access Security and Service Management

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Wizard 6 –Tunnel Control Settings
Please insert the information for any devices will be added to the MRC Gateway
•This option will keep a permanent VPN connection for the client
to access the MRC portal
•This option will allow the client access the MRC portal only when
the USB key (with the activation key file) is inserted.
•This option will allow the client access the MRC portal
connection when the DI (digital input) status is ON, and
Disconnect when DI status is OFF.
*** (Enable DI: +13 to +30 V; Disable DI: -30 to +3 V to) ***
Step 3: MRC Client Software setup
Moxa Remote Connect client software (MRC-Client) is a Windows-based Utility Software allow Client(s)
(Service Agents) to connect remote device(s) with MRC Gateway through Moxa MRC Quick Link (AWS
Cloud) server platform, in order to perform remote assigned service for remote device(s) maintenance,
service, or diagnostic analysis.
This session will share a “step-by-step” free MRC Client Software download and setup guide.
3.1 Download MRC Client Software
Please visit below web link and click “Software
Package” under Resource Tab to download
MRC Client Software:
https://www.moxa.com/en/products/industrial-
network-infrastructure/secure-remote-access/moxa-
remote-connect-suite#resources
OS Requirement: Microsoft Windows 7, 8, & 10.
Before installing the software, please make sure the
system environment is equipped with Microsoft
.NET framework version 4.0 or newer versions.
Download Microsoft .NET Framework from Microsoft’s website: https://www.microsoft.com
NOTE:
Congratulation, the WAN-LAN connection mode was successful setup.
•Please click button, after
selected the tunnel control option.
•Then, please click “Save and Finish”
to compete MRC Gateway
Transparent-WAN mode
configuration.

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3.2 MRC Client Software Installation
Please follow below steps for installation

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Here’s the final step before you launch the MRC Client Software
Please “Right” click the MRC Client software icon on desktop, then please double click
the icon to launch the software
Below MRC-Client Software Interface will display as below
*** Thank You for choosing Moxa MRC Quick Link Solution.
Please feel free to contact any Moxa Sales Representative for any further Network Application discussion.
NOTE:
Congratulation, the MRC Client Software was successful setup.
NOTE:
This is the End of MRC Quick Link –Easy Setup Guide Playbook 1.
Please feel free to reference MRC Quick Link Playbook 2 for “Deployment Enhancement” Guide.