Ozarks OzarksGo Remote Control User manual

Television
Remote Control
User Guide
a subsidiary of Ozarks Electric

Watch What OzarksGo Television Service Can Do
For Your Home Entertainment
With an easy-to-read programming guide and easy-to-use
menu and navigation screens, watching TV just got better.
With Whole-Home DVR, you can pause and rewind live TV
from any TV. You can even record all your favorite shows and
watch them when you want, where you want.
My Television Settings
TV Location TV Input Remote Code
Get to know your OzarksGo Remote Control
Powers your TV
on and o Powers your Set Top
Box on and o
Future Use
Records
current program
Shows list of
recorded programs
Fast Forward
and skip for
DVR and Live TV
Jumps to last
viewed program
Channel up or down
for live TV; Page up
or down in guide
Launches
program search
voice search not supported
Displays main
Set Top Box menu
Stops DVR playback
Shows info on
current program
REW Rewind and
restart for DVR
and live TV
Pause / Play for
DVR and live TV
Controls TV volume
Mutes TV volume
Menu exit or
previous screen
Displays
program guide
Launches
On Demand
Movie Menu Toggles Closed
Captions or Subtitles
currently found in Options menu
Navigation for menu
and guide
Shortcuts:
▲ Last viewed
▼ On Now/On Next
⊳ Menu
⊲ Options

Contents
Start With the Basics
Turn Your TV On or O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Pairing Your Bluetooth Remote ............................................1
Browse With Picture-In-Picture (PIP) .......................................1
View Recent Channels ...................................................1
Access and Navigate the On-Screen Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Change Your Television Screen Settings
Change Your Screen Resolution Aspect Ratio for Widescreen or HDTV .........3
Find What You Want to Watch and Choose Favorites
Use the Interactive Program Guide ........................................3
Set up Your Favorites List for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Edit Your Favorites List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Find Programs Using Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Narrow Your Search .....................................................5
Control the Keys to Parental Locks
Lock Specific Channels ..................................................5
Lock Programs Based on Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Lock On Demand Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Turn O Locks Temporarily ...............................................6
Reset All Your Parental Locks and PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Pause, Play, Replay and Record Live TV
Pause or Restart a Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Replay Part or All of a Program ............................................7
Fast Forward or Return to the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Add Extra Recording Time to the End of the Program ........................7
Restart Programs
Identifying Programs with Restart Enabled ..................................8
Restarting a Program ....................................................8
Your OzarksGo Whole-Home DVR Has it All
Schedule Programs for Recording .........................................8
Schedule a Single or Series Recording from the Program Guide ...............8
Schedule a Single Recording from the Program Info Screen . . . . . . . . . . . . . . . . . . . 9
Schedule a Series Recording from the Program Info Screen . . . . . . . . . . . . . . . . . . . 9
Schedule a Single Recording by Channel, Time and Date . . . . . . . . . . . . . . . . . . . . . 9
Manage Your Recordings for Browsing, Playing and Replaying ...............10
Cancel Future Recordings from the Recordings Screen . . . . . . . . . . . . . . . . . . . . . . 10
Cancel Future Recordings with the Program Guide .........................10
Check Your List of Previous Recordings ...................................10
Watch Your Recorded Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Control the Recording with the Playback Buttons ........................... 11
Stop Playing a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Delete Existing Recordings .............................................. 11
Protect Recordings from Automatic Deletion ............................... 11
Discover, Preview and Enjoy Your Choices With On Demand
Rent Movies from On Demand ........................................... 11
Play Your On Demand Rentals ...........................................12
Order Pay-Per-View Events ..............................................12
Paying for On Demand Rentals and Pay-Per-View Events ....................12
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1 2
Start With the Basics
Turn Your TV On or O
Your installation technician programmed a remote to operate each television.
1. The upper left power button turns TV power on or o.
2. The upper right button turns Set Top Box (STB) power on or o.
It is not necessary to power the STB o when you are finished watching TV.
Note: If there have been no channel changes or guide button presses on a television for
24 hours, the set top box will automatically go into standby mode. To resume watching
TV, press SELECT as indicated on the floating screen prompt.
Pairing Your Bluetooth Remote
If your remote control does not pair immediately or has lost its pairing
1. Hold PLAY/PAUSE + 0until feedback LED starts blinking
2. Feedback LED will stop blinking to confirm pairing
Note: If pairing is unsuccessful, hold OK/SELECT and MENU until LED blinks and press
digits 9- 6- 6, and repeat steps 1 and 2
Browse With Picture-In-Picture
See what else is showing without leaving your current program. OzarksGo
television service gives you the ability to flip through current programs and see
what is on without leaving the program you are watching with convenient Picture-In-
Picture browsing.
• Press the DOWN ARROW key to access ON NOW information.
• Press the LEFT ARROW key to see JUST MISSED.
• Press the RIGHT ARROW key to see WHAT IS ON NEXT.
View Recent Channels
OzarksGo television provides convenient access to recently viewed
channels and recordings.
• Press the UP ARROW key to access recent channels viewed with Picture-in-
Picture or Poster Art.
• Press LEFT or RIGHT ARROW keys to select a program, then press SELECT to
watch the program.
• Press the UP ARROW key again to view recent recordings.
Access and Navigate the On-screen Menus
OzarksGo television oers you more. The on-screen menus are easy to navigate
with your remote control.
• Use the LEFT and RIGHT ARROW keys to select items on any horizontal menu
that appears at the top of any OzarksGo television screen.
• Use the UP and DOWN ARROW keys to select items on any vertical menu that
appears when you highlight an item in the top menu navigation.
• Press SELECT to select your highlighted item.
• Press BACK/EXIT at any time to return to TV viewing.
The Menu Button
The MENU button or LEFT ARROW key on your remote control will give you access
to all of the great features your OzarksGo television service has to oer, including
enhanced search, channel favorites, parental controls, On Demand and more.
Note: Step-by-step instructions on all of the features listed in this section can be found
throughout this guide.
1. Press the MENU button or LEFT ARROW key on your remote control.
The MAIN MENU screen appears.
2. Use the UP and DOWN ARROW keys to select a heading in the MAIN MENU.
• Select RECORDED TV to access all programs you have recorded with your
Whole-Home DVR service.
• Select On Demand to access the On Demand Free Connection, new releases
or movies that you have already rented.
• Select SETTINGS to customize your program guide, manage your parental
controls, set the viewing aspect ratio for your TV and more.
3. Press SELECT to open selected screens.
The Info Button
The INFO button gives you more information about current and future programming.
Press this button anytime you would like more information on a selected program.
You can also schedule a recording from any PROGRAM INFO screen.
Get Info About the Program You are Watching
1. Press the INFO button on your remote. The PROGRAM INFO screen appears with
a brief description of the program, including the run time.
2. Press the RIGHT ARROW key to access information on the cast and crew.
3. Press the DOWN ARROW key to record the program one time or to set up a
series recording. Press SELECT to select the desired action.
4. Press the EXIT button to return to the program you were watching.
Get Info About a Future Program
1. Press GUIDE on your remote.
2. Press the RIGHT ARROW key to highlight a program that is not currently on.
3. Press INFO to view details about the highlighted program and to schedule a
one-time or series recording.
Note: You can also get more information on any program in your results list when using the
search feature.
OzarksGowww.ozarksgo.com

3 4
Set Your Television Screen Size
Change Your Screen Aspect Ratio for Widescreen or HDTV
Aspect ratio is the relationship of the screen’s width to its depth. Standard TVs have
a 4:3 aspect ratio; widescreen and HDTVs have a 16:9 ratio.
1. Press the MENU button or LEFT ARROW key.
2. Press the DOWN ARROW key to navigate to the SETTINGS menu and press
SELECT. Use the DOWN ARROW key to select TELEVISION.
3. Select the SCREEN ASPECT RATIO AND HIGH DEFINITION screen and
press SELECT.
4. Use the UP and DOWN ARROW keys to select from:
• 4:3 standard definition
• Widescreen standard definition
• 720p high definition or 1080i high definition, depending on your TV
5. Press SELECT. The system may ask to run a test to ensure that your desired
setting is applied to your TV. Use the ARROW keys to continue and press again.
Shortcut: Press the RIGHT ARROW to access the VIEWING OPTIONS menu where
you can create favorites, as well as edit closed captioning and TV zoom settings
Find What You Want to Watch and Choose Favorites
OzarksGo television service oers you several ways to find what you want to watch.
You can even create a Program Guide with just your favorite channels so you see
only the channels that interest you.
Use the Interactive Program Guide
1. Press the GUIDE button to display the INTERACTIVE PROGRAM GUIDE.
• Use the ARROW keys to scroll through current and future programming options.
• Use PAGE UP/DOWN to scroll through a page at a time.
• Use FF/REW to skip ahead/back 24 hours at a time.
• Your OzarksGo INTERACTIVE PROGRAM GUIDE will allow you to view
programming information up to 14 days in the future.
2. Highlight a program to view more information.
• Press SELECT to view the program if it is currently on. If your selected program
is not currently on, a PROGRAM INFO screen will appear.
• Press INFO to see more viewing options and additional program information.
• Press the RECORD button once to record the program. Press the RECORD
button twice to record the series.
• Press GUIDE to exit the INTERACTIVE PROGRAM GUIDE and resume
your program.
OzarksGo
Set up Your Favorites List for the First Time
1. Press RIGHT ARROW to access the VIEWING OPTIONS screen. Select EDIT
FAVORITES, use the DOWN ARROW key to highlight FAVORITES and then
press SELECT.
2. Select SET UP FAVORITES and press SELECT. A list of available channels will
appear on screen.
3. Use the UP and DOWN ARROW keys to select your favorite channels.
• To add a channel to your list, press SELECT. A check mark will appear to
identify the channel you selected. Press SELECT again to remove the check
mark or to deselect the channel.
• To remove all selected channels, use the LEFT ARROW key to highlight
UNCHECK ALL and press SELECT.
• To see only the channels you have selected for your favorites list, select
VIEW ALL and press SELECT.
4. Select SAVE and press SELECT once you are finished selecting all of your
favorite channels.
5. Press MENU on your remote to view your customized favorites guide.
Edit Your Favorites List
Follow the steps below to add or remove a channel from an existing list.
1. Press the MENU button.
2. Use the DOWN ARROW key to navigate to SETTINGS. Press SELECT.
3. Use the DOWN ARROW key to select TELEVISION. Press SELECT.
4. Use the RIGHT ARROW key to navigate to SET UP FAVORITES. Press SELECT.
5. Use the UP and DOWN ARROW keys to select or deselect the channels you
would like to appear on your FAVORITES list.
6. Select SAVE and press SELECT when you are finished editing your FAVORITES list.
Find Programs Using Search
1. Press MENU and use the UP ARROW keys to select SEARCH.
2. Use the ARROW keys to select a letter on the on-screen keyboard and press
SELECT. Continue until you have entered your search term.
Note: To enter a number, select the 123 button and press SELECT. This will bring up
a number keypad. Select the ABC button and press SELECT to return to the regular
keyboard.
3. The results of your search will appear as you type. The more letters you type,
the better your results.
4. Use the RIGHT ARROW key to navigate to your results list.
5. Use the ARROW keys to select a title or name. Press SELECT to view options.
• If you select a title, you can choose to watch it if it is currently on or record it if
it is scheduled to play in the future.
• If you select a name, you will see a list of programs with that actor or director.
Select a title and press SELECT to view or record that program.
• If MORE … appears next to a title, select it to see a list of all programs with that
title. Select an episode and press SELECT to view or record that program.
• If VIDEO appears next to a title, you can preview or rent the program through
the On Demand feature.
www.ozarksgo.com

5 6
Lock Programs Based on Ratings
1. From the PARENTAL LOCKING screen, use the ARROW keys to select CHANGE
next to US TV PARENTAL GUIDELINES or MOVIE RATINGS. Press SELECT.
2. Use the DOWN ARROW key to select the lowest rating you would like to lock,
then press SELECT.
• This will lock all TV programs or movies (depending on the rating system you
selected) with that rating or higher.
• Use the LEFT ARROW key to unlock all ratings by selecting UNLOCK ALL and
then pressing SELECT.
3. Select SAVE and press SELECT.
4. Select LOCK. Press SELECT and then EXIT on your remote.
Lock On Demand Rentals
1. From the PARENTAL LOCKING screen, use the ARROW keys to select CHANGE
next to PARENTAL LOCKING. Press SELECT.
2. Select LOCK RENTING and press SELECT. A lock will appear. This will require
your four-digit PIN before an On Demand rental can be made.
3. Select SAVE and press SELECT.
4. Select LOCK. Press SELECT and then EXIT on your remote.
Note: To prevent unauthorized rentals from occurring, it is recommended that you set a
Rental Locking PIN. This PIN will be required each time you rent a movie.
Turn o Locks Temporarily
1. From the PARENTAL LOCKING screen, use the ARROW keys to select TURN OFF
LOCKING. Press SELECT.
2. Select UNLOCK ALL TV FOR 4 HOURS and press SELECT.
Note: A PIN will still be required to purchase locked rentals.
3. If you would like to turn locks on before the allotted time period, select LOCK on
the PARENTAL LOCKING screen and press SELECT.
Reset all Your Parental Locks and PIN
1. From the PARENTAL LOCKING screen, use the ARROW keys to select TURN OFF
LOCKING. Press SELECT.
2. Select RESET ALL PARENTAL LOCKS and press SELECT.
3. Select RESET to reset your PIN and to stop using parental locks. Press SELECT.
The next time you access the PARENTAL LOCKS screen, you will be asked to
create a new PIN.
Narrow Your Search
1. Navigate to the SEARCH screen. Select OPTIONS on the on-screen keyboard
and press SELECT.
2. Under FILTER RESULTS, select TITLES, On Demand or PEOPLE. Press SELECT.
3. Use the on-screen keyboard to enter your search term. Results will appear as
you type. Select from the RESULTS list and press SELECT.
Control the Keys to Parental Locks
With OzarksGo television service, you can control what types of programs can be
viewed in your home. Use parental locks to make certain channels and types of
programming accessible only with a Personal Identification Number (PIN).
1. Press the MENU button or LEFT ARROW key. Use the DOWN ARROW key to
select SETTINGS and press SELECT. Press the DOWN ARROW key to highlight
PARENTAL CONTROLS and press SELECT.
• If a lock appears next to PARENTAL LOCKING, a PIN has already been set and
parental locks are in place.
• If an open lock appears next to PARENTAL LOCKING, a PIN has been set but
no parental locks are in place.
• If no lock appears, a PIN has not yet been set.
2. Press SELECT to select PARENTAL LOCKING.
3. Use your remote to enter your four-digit PIN. If no PIN has been set, enter a new
four-digit PIN. You will be prompted to enter it again for confirmation.
4. Use the ARROW keys to navigate the locking options that appear on the
PARENTAL LOCKING screen.
Lock Specific Channels
1. From the PARENTAL LOCKING screen, use the ARROW keys to select CHANGE
next to CHANNELS. Press SELECT.
2. Use the UP and DOWN ARROW keys to select specific channels from the
on-screen list. For faster navigation, use the PAGE UP/DOWN. This will scroll up
or down a page at a time.
• Press SELECT to lock a channel. A lock will appear. Press SELECT again to
unlock the channel.
• Use the LEFT ARROW key to select UNLOCK ALL and press SELECT. This will
unlock all channels.
• Use the LEFT ARROW key to select VIEW LOCKED ONLY to see only the
channels you locked.
3. Select SAVE and press SELECT.
4. Select LOCK. Press SELECT and then EXIT on your remote.
OzarksGowww.ozarksgo.com

87
Pause, Play, Replay and Record Live TV
If you subscribe to OzarksGo’s Whole-Home DVR service, you can control live TV!
Your Whole-Home DVR records up to 90 minutes of the channel you are currently
watching. This means you can pause, replay and record what you are watching so
you never miss a thing.
Pause or Restart a Program
1. Press PAUSE on your remote to temporarily stop a live TV program.
2. A progress bar will appear on screen. This will show you the start and end times
of your current program, how much time has elapsed and at what point you
paused the program. The program will remain paused for up to 90 minutes. If you
cannot return to your program in 90 minutes, simply press so that you can
resume viewing when you are ready.
3. Press PAUSE or PLAY at any time to resume viewing.
Replay Part or All of a Program
1. Press REW to rewind the program you are currently watching.
2. A progress bar will appear on screen. This will show you the start and end times
of your current program and will indicate how far you can go back in time.
• Press REW up to three times to rewind at increasing speeds.
• Press the BACK button to skip back in 7-second increments.
3. Press PLAY anytime to resume viewing.
Fast Forward or Return to the Program
If you have paused, replayed or used the rewind feature while watching live TV, you
can use the FF and SKIP buttons on your remote to go forward in time.
1. Press FF to fast-forward through your program.
2. A progress bar will appear on screen. This will show you the start and end times
of your current program and will indicate how far you can go forward in time.
• Press FF up to three times to advance at increasing speeds.
• Press the SKIP button to fast-forward in 30-second increments.
3. Press the FF or SKIP button until you reach the end of the green bar in the
progress indicator to return to live viewing.
Add Extra Recording Time to the End of the Program
If you think that the program you are recording will go over its scheduled end time,
you can add time to the end of the recording.
1. Press INFO after the program has begun recording. Use the ARROW keys to
select RECORD OPTIONS and press SELECT.
2. Select RECORD and press SELECT.
3. Select STOP RECORDING and choose the amount of time needed to record the
program in its entirety. Press SELECT.
4. Use the LEFT ARROW key to select SAVE CHANGES and press SELECT.
5. Select WATCH and press SELECT. This will return you to your program.
Restart Programs
Selected channels have been enabled with RESTART service that allows you to
start a program from the beginning up to 24 hours after it started, even if you forgot
to set your DVR to record the program.
Identifying Programs with RESTART Enabled
There are three ways to find out if you can restart a program.
1. For shows already in progress, look for the RESTART button in the On Now panel
that appears when you press the DOWN ARROW key.
2. While watching a program, press the INFO key. If the program has RESTART
enabled, RESTART will appear on the Summary screen under Resume play.
3. In the program guide, the RESTART symbol appears beside the program name.
You can use the LEFT ARROW key to browse to programs that have started up to
24 hours in the past.
Restarting a Program
1. While watching a program already in progress, press DOWN ARROW to display
the On Now channel bar with the RESTART symbol. Press SELECT to restart
the program.
2. While watching a program, press the INFO key. If the program has RESTART
enabled, RESTART will appear in on the Summary screen under Resume play.
Use ARROW keys to highlight the RESTART bar and press SELECT.
3. In the program guide, use ARROW keys to highlight a program with the Restart
symbol that has started within the last 24 hours. Press SELECT.
Your OzarksGo Whole-Home DVR Has It All
Your OzarksGo Whole-Home DVR gives you multiple advanced features, recording
up to six programs at once and watching recorded content from up to three
simultaneous Set Top Boxes in the house.
Schedule Programs for Recording
There are multiple ways to record a program scheduled to air in the future. You can
also set your Whole-Home DVR to record a single show or all episodes of a series.
Schedule a Single or Series Recording from the Program Guide
1. Press GUIDE. Use the ARROW keys to scroll through the available content and
highlight a program.
2. Press R. A single red dot appears next to the program listing in the guide to
indicate that a recording is scheduled.
3. Press Rtwice to schedule a recording of a series. Three red dots appear next to
the program listing in the guide to indicate that a series recording is scheduled.
4. Press Ra third time to cancel the recording. All red dots will disappear.
5. Press EXIT to resume watching normal programming.
OzarksGowww.ozarksgo.com

9 10
Manage Your Recordings for Browsing, Playing and Replaying
1. To view your recording schedule, press the DVR button.
2. Use the RIGHT ARROW key to select SCHEDULED and then press SELECT. You
will see a list of upcoming recordings in the order they will be recorded.
3. Use the ARROW keys to scroll through the list or use the PAGE UP/DOWN to
scroll a page at a time.
4. Select SERIES if you would only like to view the scheduled series recordings.
Cancel Future Recordings from the Recordings Screen
1. Press the DVR button.
2. Use the RIGHT ARROW key to select SCHEDULED and then press SELECT. You
will see a list of upcoming recordings in the order they will be recorded.
3. If you want to cancel a series, use the RIGHT ARROW key to select SERIES and
press SELECT. You will then see a list of your scheduled series recordings.
4. Use the ARROW keys to scroll through the list or use the PAGE UP/DOWN to
scroll a page at a time.
5. Select the program or series you would like to cancel and press SELECT.
6. Select DON’T RECORD or CANCEL SERIES from the PROGRAM INFO screen and
press SELECT.
Cancel Future Recordings with the Program Guide
1. Press the GUIDE button.
2. Use the ARROW keys to locate and select the program that is scheduled to
be recorded.
3. Press REC once to cancel a series recording or twice to cancel a single
recording. The red dot or dots will disappear.
Check Your List of Previous Recordings
1. Press the DVR button.
2. Your recordings will be listed by date with the most recent at the top.
3. Select BY TITLE to sort your recordings by program title.
4. Use the UP and DOWN ARROW keys to scroll through your list of available
recordings.
Watch Your Recorded Programs
1. Press the DVR button.
2. Use the UP and DOWN ARROW keys to select the recorded program you would
like to watch and press SELECT.
3. Select PLAY to watch the program. Or select RESUME PLAY to begin watching
the program where you previously stopped.
4. Once a recorded program is finished playing, a FINISHED screen will appear. Use
the ARROW keys to select REPLAY or DELETE RECORDING, or RETURN TO LIVE TV.
Schedule a Single Recording from the Program Info Screen
1. Access the PROGRAM INFO screen using one of the following actions:
• Press INFO while watching a program you want to record.
• Press GUIDE. Use the ARROW keys to highlight a program to record and
press INFO.
2. Select RECORD EPISODE and press SELECT.
3. If you would like to add time to a program that is currently being recorded (in
case you think it might run long), select INFO then the DOWN ARROW key to
select RECORD OPTIONS. Select STOP RECORDING and press SELECT. Select
a time and press SELECT.
4. Select SAVE CHANGES and press SELECT.
Schedule a Series Recording from the Program Info Screen
1. Access the PROGRAM INFO screen using one of the following actions:
• Press INFO while watching a program you want to record.
• Press GUIDE. Use the ARROW keys to highlight a program to record and
press INFO.
2. Select RECORD SERIES and press SELECT.
3. Use the ARROW keys to select the time and press SELECT.
4. Select from the following options to limit your recordings:
• Any day (at the same time)
• Any day/any time
• Any day/any time/once per day
5. If you want to limit your series recording to only first-run episodes, select FIRST
RUN ONLY under SHOW TYPE. The default setting is to record every instance.
6. If you think the episodes may run long, add extra time to the end of the program
by selecting STOP RECORDING. Press SELECT and select a time.
Note: Your OzarksGo Whole-Home DVR will not adjust if a program’s schedule changes
unexpectedly. However, planned schedule changes, such as a series moving from
7:00pm to 7:30pm for one week, will be detected by your DVR and the episode will be
recorded in its entirety.
Schedule a Single Recording by Channel, Time and Date
1. Press the DVR button on your remote. Or you can press MENU and use the
DOWN ARROW key to select RECORDED TV .
2. Use the RIGHT ARROW key to select ADD RECORDING and press SELECT.
3. Select CHANNEL AND TIME and press SELECT. The MANUAL RECORD screen
will then appear.
4. Use the ARROW keys to fill in the fields on the MANUAL RECORD screen.
Note: You can elect to keep the recorded program until you delete it or you can allow
Whole-Home DVR to delete it when it is time to make room for new recordings.
5. Select RECORD and press SELECT to schedule the recording.
OzarksGowww.ozarksgo.com

11 12
Play Your On Demand Rentals
You can access your rentals as often as you like within the specified rental period.
1. Press the On Demand button on your remote to launch the video storefront.
2. Use the UP ARROW key to select MY RENTALS and press SELECT.
3. Use the ARROW keys to select the rental you want to watch. Press SELECT.
Choose to start watching the video where you left o or from the beginning.
Order Pay-Per-View Events
Live sporting events like WWE, UFC and many others are available through Pay-Per-
View. You can purchase upcoming events up to two days in advance of the event
starting and up to 30% of the length after the event starts.
1. Press GUIDE. Use the ARROW keys or NUMBER KEYPAD to navigate to
Channel 190.
• Press the RIGHT ARROW key to find out what’s playing in the future.
• Press the FF button to skip ahead 24 hours.
• Press REW to go back 24 hours.
2. Select the live event or program you want to order and press SELECT.
The PROGRAM INFO screen will appear with details, including event time and
pricing. Press SELECT to order.
Note: If you have set up your parental locks, you may be asked to enter your PIN
before the purchase is complete.
3. Press SELECT to confirm your order. Press EXIT to resume watching live TV.
4. Tune to the event’s channel on the scheduled day and time. If you tune in late,
you will not be able to rewind to see what you missed.
Note: Unlike On Demand, Pay Per View events must be watched at the scheduled time.
You will be charged for any event you order, even if you don’t watch it.
Paying for On Demand Rentals and Pay-Per-View Events
Any orders you place on screen are automatically added to your monthly bill. You
will find them in the Usage Charges section.
Control the Recording with the Playback Buttons
1. Press FF to skip ahead quickly or SKIP to skip ahead in 30-second increments.
2. Press REW to go backward quickly or REPLAY to go backward in
7-second increments.
3. Press FF or REW up to three times to go forward or backward at
increasing speeds.
4. Press PAUSE to freeze the program. Press PAUSE again to resume viewing.
Stop Playing a Recording
1. Press STOP at any time during a recording to stop viewing.
2. You can choose START OVER to watch the program from the beginning or
ERASE to stop watching and delete it completely, or return to Live TV.
Delete Existing Recordings
1. Press the DVR button and press SELECT.
2. Select the program you would like to erase and press SELECT.
3. Use the ARROW keys to highlight ERASE and press SELECT. Press SELECT
again to confirm your selection.
Protect Recordings from Automatic Deletion
1. Press the DVR button and press SELECT.
2. Select the recording you would like to keep and press SELECT.
3. Highlight KEEP UNTIL and select SPACE NEEDED or ERASE. Press SELECT.
Discover, Preview and Enjoy Your Choices With On Demand
With OzarksGo television service, you can rent new releases and old favorites using
On Demand. Rent movies at the touch of a button and watch them when you want.
Rental charges will be added directly to your monthly bill.
Rent Movies from On Demand
1. Press the On Demand button on your remote to launch the video storefront.
2. Use the UP and DOWN ARROW keys to browse categories like NEW RELEASES
and COMEDY.
3. Use the ARROW keys to select from the on-screen results list. Select the picture
of the movie you wish to view and press SELECT.
4. Select RENT and press SELECT. Press SELECT to confirm your rental and your
video will begin.
Note: If you have set up your parental locks for rentals, you may be asked to enter your
PIN before the purchase is complete.
OzarksGowww.ozarksgo.com

Frequently Asked Questions
Are all OzarksGo television channels digital?
Yes, OzarksGo TV is a 100-percent digital television service.
How many programs can I record at once?
You can record up to six live programs at once on your DVR.
How many recordings can I watch simultaneously?
Up to 3 recorded programs can be viewed simultaneously.
How can I control what my children are watching?
Parental Controls allow you to block programs by title, rating or content. Please
refer to the Parental Control section for more details.
What is the dierence between Video on Demand and Pay-Per-View?
Video on Demand (VOD) is primarily movies that you can rent and watch as many
times as you want within the rental period. Pay-Per-View (PPV) events are usually
live events such as concerts or sporting events that start at a specific time set by
the content provider.
How do I return to watching a Video on Demand rental after I have turned to
another channel?
You can press the LAST button on your remote if your VOD rental is the last program
you watched. Alternatively, press the ON DEMAND button on your remote control.
How can I order another remote control?
You can order another OzarksGo TV remote control by calling 479-684-4900.
Charges may apply.
How long can I pause live TV for?
With a DVR, you can pause live TV for up to 60 minutes. After 60 minutes the
paused program will start playing again.
What happens when my DVR’s storage space is full?
If all your recordings are protected and your DVR’s storage space is full, a pop-up
will warn you and your DVR will stop recording. Unprotected recordings will be
deleted to make space for new recordings.
What happens if I don’t protect my recordings?
If your recordings are not protected, when less than 10% of disk space is remaining,
your DVR will start deleting programs, starting with the oldest unprotected ones. To
find out how to protect your recordings, see page 11.
How do I see how much recording space I have left on my DVR?
Press the MENU button, select SETTINGS, GENERAL, SYSTEM INFORMATION and
then SYSTEM RESOURCES. The remaining space available is listed beside disk usage.
Troubleshooting Tips
There is video, but no sound.
First, check to make sure the volume is not muted. Press MUTE on the remote or +
on the VOL button. If the volume is not muted, try changing the channel to see if the
problem is only on that particular channel. You will also want to make sure all of the
connectors are secured properly to the Set Top Box and to the TV.
The sound is good but picture quality is poor.
Make sure all connectors are secured properly to the Set Top Box and to the TV. Try
changing the channel to see if the problem is only on that particular channel.
The remote control is not working.
If your remote is not working, try changing the batteries. Make sure the remote you
are using was programmed for the TV you are watching.
My television has gone idle and I see a message that says
“Press SELECT to watch TV.”
If there have been no channel changes or guide button presses on a television for
24 hours, the set top box will automatically go into standby mode. To resume watch-
ing TV, press SELECT as indicated on the floating screen prompt.
1413 OzarksGowww.ozarksgo.com

OzarksGo
PO Box 1368
Fayetteville, AR 72702
479.684.4900 | www.ozarksgo.net A subsidiary of Ozarks Electric Cooperative
OzarksGo subscribers have access to
technical support 24/7, 365 days a year.
All day. Every day.
479-684-4900 | [email protected]