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WARRANTY INFORMATION
Please keep this document in a safe place. DO NOT return this document to PĂĐŝĮc CommunicaƟons.
EQUIPMENT DETAILS
MODEL SERIAL NUMBER DATE OF PURCHASE
IMPORTANT INFORMATION
PLEASE RETAIN ALL MANUALS SUPPLIED WITH THE EQUIPMENT AND PROOF OF PURCHASE.
PROOF OF PURCHASE WILL BE REQUIRED IF YOU NEED TO MAKE A WARRANTY CLAIM.
Please ensure that the following instrucƟons are followed when operĂƟng the Equipment.
x This is a commercial grade product and should only be installed or serviced by a qualiĮed
technician.
x Please read the Owner’s Manual before installing the device.
x Never place the Equipment in a conĮned space (eg bookcase, built-in cabinet) unless
proper venƟlĂƟon is available. It is advised to leave a 10cm space around the unit.
x To prevent Įre or shock hazard, do not expose the Equipment to water. Ensure that
objects Įlled with liquid (eg vases) are not placed on or near the Equipment.
x Avoid keeping or using the Equipment in a dusty, wet or electromĂŐŶĞƟc environment.
x Before making a warranty claim, ensure that you have read the “TroublesŚŽŽƟŶg” ƐĞĐƟŽŶ
of the Owner’s Manual.
PACIFIC COMMUNICATIONS
A division of Hills Holdings Limited ACN 007 573 417
Unit 10, 331 Ingles Street
City Link Estate,
PORT MELBOURNE VIC 3207, AUSTRALIA
www.pacom.com.au
WARRANTY TERMS
1. PaciĮcCommunicaƟons provides consumers with the following warranty in relaƟon to this Equipment, in adĚŝƟon to complying with the
requirements of any relevant legislaƟon, including the ŽŵƉĞƟƟŽŶ ĂŶdCŽŶsumer Act 2010 (Cth) in Australia and the CŽŶsumer GuarĂŶtees Act
1993 in New Zealand (the Acts), except where a New Zealand consumer acquires the relevant Product for the purposes of a business.
2. In this warranty, we have used the following deĮniƟons:
(a) PaciĮcCommunicaƟons,our or we means PaciĮc CommunicaƟons, a division of Hills Holdings Limited ABN 35 007 573 417 of 159 Port
Road Hindmarsh South Australia 5007.
(b) Equipment means the goods described in the table headed “Equipment Details” overleaf.
(c) Material means a material or component used by PaciĮcCommunicaƟons in the manufacture of the Equipment.
(d) Warranty Period means 24 months from the date of purchase of the Equipment.If the Equipment or part (as the case may be) is
repaired or replaced, there will be no extension to the original warranty period.(Note: HDD’s installed in equipment have a 12 month
warranty period)
(e) Workmanship means the handling, assembly and manufacturing processes performed by or on behalf of PaciĮc CommuŶŝĐĂƟŽŶƐ in
order to manufacture the Equipment.
3. PaciĮcCommunicaƟons warrants that for the durĂƟŽn of the Warranty Period, the Equipment will be free of faults arising from defects in
Workmanship or Materials, on the terms and condiƟons set out in this warranty.
4. PaciĮcCommunicaƟons undertakes that if during the Warranty Period, the Equipment,or any part of the Equipment, has failed to operate
correctly due to faulty Workmanship or defecƟve Material, it will repair or replace the Equipment or part (as the case may be) free of charge
on the following terms:
(a) The consumer must retain proof of purchase of the Equipment. PaciĮc CommunicaƟons may reject a warranty claim on Equipment
where the consumer is unable to substaŶƟate proof of purchase to the reasonable ƐĂƟsfacƟon of PaciĮcCommunicaƟons.
(b) The consumer must contact the service provider (installer) who installed the Equipment at Įrst instance, upon becoming aware of a
defect to any Equipment. AlternaƟvely, the consumer may contact PaciĮc CommuŶŝĐĂƟons on (03) 9676 0222.
(c) Following consultaƟon between the service provider and PaciĮc CommuniĐĂƟŽŶƐ PaciĮcCommunicaƟŽŶs will determine whether there
is a defect, and if so PaciĮc CommunicaƟons agrees (at PaciĮc CommunicaƟons’ opƟon) to repair, replace or supply equivalent goods, or
pay the cost of any of those remedies to the consumer.
(d) If requested by PaciĮc CommunicaƟons, the consumer must return the Equipment to PaciĮcCommunicaƟons. The consumer will be
responsible for the collecƟon and freight costs of returning the Equipment to PaciĮcCommunicĂƟons or to any designated PaciĮc
CommunicaƟons Authorised Service Centre for repair or replacement. The consumer will also be responsible for the freight costs to
deliver any new or repaired Equipment to the consumer.
(e) This warranty does not include, and PaciĮcCommunicaƟons will not be responsible for, any costs associated with the inspecƟon or
evĂůƵĂƟon of the Equipment, nor the removal or re-installaƟon of the Equipment.
(f) Please note that a service charge will apply if no fault is idenƟĮed or if any fault does not fall within the condiƟons of this warranty. For
details of the applicable service charge, please discuss this with your service provider prior to making a claim under this warranty.
5. The consumer’s right to this warranty will cease to apply where:
(a) Security labels, idenƟĮcaƟŽn numbers or serial numbers are tampered with or removed;
(b) The Equipment has not been used in accordance with the instƌƵĐƟons provided in the Owner’s Manual supplied with the Equipment, or
in accordance with usual use for that type of equipment;
(c) AlteraƟons, moĚŝĮcaƟons or repairs have been carried out on the Equipment (unless authorised by PaciĮcCommunicaƟons);
(d) Upgrades (including soŌware upgrades) are not authorised and registered by PaciĮc CommunicĂƟons.
6. This warranty is in addiƟon to any non-excludable legal rights or remedies conferred on the consumer under any applicable Act and any similar
laws. To the extent permŝƩed by law, PaciĮcCommunicaƟons’ liability for any non-excludable condiƟon or warranty is limited to recƟfying any
defect at its opƟon, as set out in paragraph 4(c).
7. Subject to the requirements of any applicable Act or legislaƟon and to the extent permiƩed by law, no liability (whether expressed or implied) of
any nature whatsoever, is accepted by PaciĮc CommunicaƟons for any consequenƟal loss, damage or injury arising as a result of any fault in the
Equipment.
8. This warranty does not extend to damage to Equipment which occurs during transit or transportaƟon, or which is caused by any abuse, accident
or improper installaƟon, connecƟon, use, adjustment or repair of goods otherwise than in accordance with instrucƟons issued by PaciĮc
CommunicaƟons.
9. The following applies to consumers who purchased a relevant Product in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are enƟtled to a replacement or refund for a
major failure and compensaƟon for any other reasonably foreseeable loss or damage. You are also ĞŶƟtled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
