Panasonic KX-FP320E User manual

1
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
Simplified
KX-FP320E
©1999 Kyushu Matsushita Electric Co., Ltd.
All rights reserved. Unauthorized copying and distribution is a violation of law.
WARNING
This service information is designed for experienced repair technicians only and is not designed for use by the general public.
It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product.
Products powered by electricity should be serviced or repaired only by experienced professional technicians.
Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious
injury or death.
Please use this manual together with the Service Manual for model No. KX-FP320G/KX-FM330G, order No.KM79908300C2.
This Service Manual indicates the main differences between; Original KX-FP320G/KX-FM330G and KX-FP320E/KX-FM330E.
ORDER NO. KM79908303A2
Plain Paper FAX with Answering Machine
KX-FM330E
Multi-Function Plain Paper Facsimile

2
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
BATTERY CAUTION
SAFETY CAUTIONS FOR LITHIUM BATTERY
(FOR UNITED KINGDOM)
THE LITHIUM BATTERY IS A CRITICAL COMPONENT
TYPE NUMBER CR2032 (BATT) MANUFACTURED BY MATSUSHITA
CR2032 (BATT) SONY
IT MUST NEVER BE SUBJECTED TO EXCESSIVE HEAT OR DISCHARGE. IT MUST THEREFORE ONLY BE
FITTED IN EQUIPMENT DESIGNED SPECIFICALLY FOR ITS USE.
REPLACEMENT BATTERIES MUST BE OF AN APPROVED TYPE AND MANUFACTURER AS INDICATED
ABOVE. THEY MUST BE FITTED IN THE SAME MANNER AND LOCATION AS THE ORIGINAL BATTERY, WITH
THE CORRECT POLARITY CONNECTIONS OBSERVED.
DO NOT ATTEMPT TO RE-CHARGE THE OLD BATTERY OR RE-USE IT FOR ANY OTHER PURPOSE. IT
SHOULD BE DISPOSED OF IN WASTE PRODUCTS DESTINED FOR BURIAL RATHER THAN INCINERATION.
WARNING
THE LITHIUM BATTERY IN THIS EQUIPMENT MUST ONLY BE REPLACED BY QUALIFIED PERSONNEL.
WHEN NECESSARY, CONTACT YOUR LOCAL PANASONIC SUPPLIER.
FITTING A PLUGTOTHE MAINS LEAD
This appliance is supplied with a moulded three pin mains plug for your safety and convenience.
A5 amp fuse is fitted in this plug. Should the fuse need to be replaced please ensure that the replacement fuse has rating of 5
amps and that it is approved by ASTA or BSI to BS1362.
Check for the ASTA mark or the BSI mark on the body of the fuse.
If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is replaced. If you lose the fuse cover
the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local
Panasonic Dealer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD BE
REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET.
If a new plug is to be fitted please observe the wiring code as shown below.
WARNING : THIS APPLIANCE MUST BE EARTHED.
IMPORTANT : The wires in this mains leads are coloured in accordance with the following code:
Green-and-yellow: Earth
Blue: Neutral
Brown: Live
As the colours of the wires in the mains lead of this appliance may not correspond with the coloured markings identifying the termi-
nals in your plug, proceed as follows.
The wire which is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug which is marked with the letter E
or by the safety earth symbol or coloured GREEN or GREEN-AND-YELLOW.
The wire which is coloured BLUE must be connected to the terminal in the plug which is marked with the letter N or coloured
BLACK. The wire which is coloured BROWN must be connected to the terminal in the plug which is marked with the letter L or
coloured RED.
How to replace the fuse : Open the-fuse compartment with a screwdriver and replace the fuse and fuse cover.
FUSE

3
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
1.12.2. CONTROL PANEL (Change from original page 10)
SEARCH
MUTE
RECALL
STOP
RESOLUTION
MENU
DIRECTORY
PROGRAM
START / SET /
REDIAL
/PAUSE
FILM REMAINING
MEMORY% CALLS
MIC
RINGER / SPEAKER
1
6
2
7
3
8
4
9
5
10
LOWER
HYPHEN
INSERT
SECRET
NAME/TEL NO.
VOLUME
TAD/FAX ON
ABC DEF
JKLGHI MNO
TUVPQRS
TONE SLOW QUICK
WXYZ
FWD
BACK
MESSAGES
SKIP
REPEAT
ERASE
PLAY MESSAGES
RECORD
• To print a quick reference.
• For voice muting.
• To redial the last number
dialled.
• To insert a pause during
dialling.
Dial keypad
Display panel
• To adjust volumes.
• To select feature settings
during programming.
• To select a
resolution.
• To initiate or
exit programming.
• Recall button.
• To stop an operation
or cancel programming.
• To change from
pulse to tone during
dialling.
• For slow playback.
• For quick playback.
•pp p • To initiate fax transmission, reception or copying.
• To store a setting during programming.
• For the Caller ID service.
• For the One-Touch Dial.
• To search for a stored name.
• To select characters during programming.
• To select the basic features during programming.
• To skip and/or repeat recorded messages in the
answering device.
• To select an enlargement/reduction rate in the copy mode.
• To confirm a stored telephone number.
• To select stations 6–10 for the One-
Touch Dial.
• To talk with the other party when using the
speakerphone.
• For transmission to multiple stations.
• To insert a hyphen.
• To turn the AUTO ANSWER mode on/off.
• To store or edit names and telephone numbers.
• To choose "Collated" or "Uncollated" in the copy mode.
• To check the amount of remaining film.
• To record your own greeting messages.
• To record memo messages or
telephone conversations.
• To erase recorded messages.
• To erase your own greeting messages.
• To play recorded messages.
• To keep the telephone number secret.
• To insert one character or one space.

4
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
1.13. CONNECTIONS (Change from original page 11)
Telephone line cord
Handset cord
To B.T. socket
To Household
Mains Supply
(220-240 V, 50 Hz) Mains lead
1.14.7. TO SELECT CHARACTERS WITH THE DIAL KEY PAD (Change from original page 19)
Characters
Keys
1
1
A
D
G
J
M
P
T
W
[
B
E
H
K
N
Q
U
X
]
C
F
I
L
O
R
V
Y
{
a
d
g
j
m
S
t
Z
}
b
e
h
k
n
p
u
w
+
c
f
i
l
o
q
v
x
_/=, ._:;?
,
2
3
4
5
6
rs7
8
yz9
2
3
4
5
6
7
8
9
00()<>!"#$%&@^
HYPHEN key (To insert a hyphen.)
INSERT key (To insert a one character or one space.)
key (To move the cursor to the left.)
key (To move the cursor to the right.)
STOP Delete key (To delete a character.)
To enter another character using the same number key, move the cursor to the next space.
2
1
1
2
3
Connect the handset cord.
Connect the telephone line cord.
Connect the mains lead.
• When the power is turned on for the
first time, the unit will print some
basic information.
Note:
• When you operate this product, the power outlet should be near the product and easily accessible.
• If the following message is displayed when the unit is plugged in, the recording paper set lever will be released.
Display:
Move the lever back.
• Telephone line connection is TNV (Telecommunication Network Voltage).
CHECK LEVER

5
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
DISPLAY MESSAGE CAUSE AND REMEDY
The unit is checking that there is no slake on the film. Wait a while.
The other party’s fax machine is busy or has run out of recording paper. Try again.
A recording paper jam occurred under the film cartridge. Clear the jammed paper.
[If the printout jams, please refer to Fig. a on the next page.]
PLEASE WAIT
REMOVE DOCUMENT
TRANSMIT ERROR
NO FAX REPLY
PAPER JAMMED
UNIT OVERHEATED
REDIAL TIME OUT
The other party’s fax machine dose not provide the polling function. Check with the
other party.
The other party’s fax machine is busy or has run out of recording paper. Try again.
A transmission error occurred. Try again.
The unit is too hot. Let the unit cool down.
[If many copies are nearly all black, this message will be displayed. When this occurs,
open the front cover and let the unit cool down.]
The document is jammed. Remove the jammed document.
Attempted to transmit a document longer than 600 mm. Press STOP to remove the
document. Divide the document into two or more sheets and try again.
[Alternatery, turn off service code #559 to enable sending of documents longer than
600 mm.]
There is no room left in memory to record a voice message. Erase some or all of the
message.
POLLING ERROR
PC FAIL OR BUSY
MASSAGE FULL
The fax function cannot be operated by the PC. The RS232C cable is not connected
correctly, or the software is not running on the PC. [If many copies are nearly all black,
this message will be displayed. When this occurs, open the front cover and let the unit
cool down.]
Note:
KX-FM330 only
The explanations given in the [ ] are for servicemen.
(Change from original page 27)

6
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
2. Sometimes there is a transmit problem (Change from original page 46)
TX Problem
Is the document pre-fed?
Is auto dialing used to
send?
Did you press the START
key immediately after
dialing?
Decrease the TX
level from -11
dBm to - 15
dBm or same
value.
Check the other party's
machine. (Out of paper,
auto answer off, etc.)
Check the current TX level.
Change the "594: Oversea
DIS detection" to "Detect
at the 2nd time".
Confirm that "592:CNG TX
select" is set to "ALL".
Does TX start?
(Does it start feeding?)
Increase the "596:Transmit
level set" from -11 dBm
to -5 dBm or same value.
The document goes
through.
Ask the other party to
change the RX equalizer &
increase the TX level.
Ask the other party to
increase the TX level.
Ask the RX party to
increase the parameter of
the RX error line value to
more than the current
setting.
(Not available)
Confirm if the sent image
on the RX side has many
errors.
Change the "717:Transmit
speed select " to
7200,4800 or 2400 bps.
• Increase the "596:Transmit
level set" from -11 dBm
to -5 dBm or some value.
OR
• Decrease the "596:Trans-
mit level set" from -11
dBm to -13 dBm .
Try again.
• Decrease the "596: Trans-
mit level set" from -11 dBm
to -15 dBm.
Try again.
YES
YES
YES
YES
NO
NO
NO
NO
NG
NG
NG
OK
OK
OK
"Transmit Error" Message on LCD
12000,9600
Note:
“596: Transmit level set” represents a service code. (Refer to 2.4.4. Service Function Table.)
Refer to the Service Function Table.

7
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
3. Receive problem (Change from original page 47)
Confirm the following before starting troubleshooting.
Is the recording paper installed properly? Refer to Remarks.
Note:
“596: Transmit level set” represents a service code. (Refer to 2.4.4. Service Function Table.)
Refer to the Service Function Table.
RX problem
Can something be RX?
Re-record the answering
machine OGM in a quiet room.
(The OGM shouldn?t have back
ground noise.)
Can't RX on international call
or long distance call?
Can not RX from Ricoh ma-
chines which have the G1,G2
and G3 modes.
Which mode?
Change the "718: Receive
speed select" to 12000, 9600,
7200, 4800 or 2400 bps.
Ask the sender to change:
• Increase the "596: Transmit
level set".
Increase the "593: Time
between CED & 300 bps" to
some value.
Ask the sender to change:
• Increase the TX level.
• Change the TX equalizer.
Are there many errors on the image?
Decrease the "596:Transmit
level set" from -11 dBm to
-13 dBm or some value.
Error code No. 68 (Echo)?
EXT. TAM mode
(When connected to an answering machine during EXT. TAM.)
NO: Looks OK.
OK
Is the EXT TEL off-hook be-
fore the ringing stops?
TEL mode
YES
NO
YES
NO
NO
YES
YES
YES
NO
NO YES
YES
FAX mode
TEL/FAX mode
Ask the sender to change:
• Send manually.
Ask the sender to change:
• Send manually using " ".
Increase the "595: RX error
limit value" to some value.
Is the FAX ring count (#07) 2, 3 or 4?
NO
Change the FAX ring count to 1.
Change the "718:Receive
speed select" to 12000, 9600,
7200, 4800 or 2400 bps. Note: "596: Transmit level set"
represents a service code.
(Refer to 2.4.4. Service Function
Table.)
Refer to the Service Function
Table.

8
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
2. Program Mode Table (Change from original pages 65~66)
Code Function SetValue Default Remote Setting
001 Setdate and time dd/mm/yyhh:mm AM/PM (01/Jan/99) NG
002 Your logo --------- --------- NG
003 Your telephone number --------- (None) NG
004 Transmission report mode 1:Error /2:ON /3:OFF ERROR OK
006 FAXring count 1~4 2 NG
TAD/FAXring count 1~4/TOLL SAVER/RINGER OFF 2 NG
Not available in TEL/FAX --------- -------- NG
010 Recording time 1:LONG /2:SHORT LONG OK
011 Remote ANS ID --------- ID=111 NG
013 Dialing mode 1:PULSE / 2:TONE TONE OK
014 PC link (KX-FM330 ONLY) 1:ON /2:OFF ON OK
015 MemoryXMT 1:ON / 2:OFF OFF OK
022 Auto journal print 1:ON /2:OFF ON OK
023 Overseas mode ON / OFF OFF NG
025 Delayed transmission ON / OFF OFF NG
026 Auto caller list 1:ON / 2:OFF ON OK
030 SilentFAXrecognition ring 3 to 6 rings 3 OK
036 Rxreduction 1:72% /2:86% /3:92% /4:100% 92% OK
039 LCD contrast 1:NORMAL /2:DARKER NORMAL OK
041 Remote FAXactivation code 1:ON /2:OFF ON / ID=*9 NG
042 Message alert 1:ON /2:OFF OFF OK
043 REC. time alert 1:ON / 2: OFF OFF OK
044 Receive alert 1:ON /2:OFF ON OK
045 Recall mode T_BR,E_RE T_BR OK
046 Friendlyrcv. 1:ON / 2:OFF ON OK
047 FAXvoice guidance 1:ERROR /2:ON /3:OFF ON OK
054 Common greeting MSG. REC.time 1:16s /2:60s 16s OK
060 Message transfer 1:MESSAGE / 2:PAGER / 3:OFF OFF NG
061 Transfer greeting 1:CHECK /2:RECORD /3:ERASE CHECK NG
067 ICM monitor 1:ON / 2:OFF ON OK
068 ECMCommunication 1:ON /2:OFF ON OK
070 FAXpager call ON / OFF OFF NG
076 FAXtone 1:ON / 2:OFF ON OK
077 Auto answer mode 1:TAD/FAX 2: FAXONLY 3 : TEL/FAX TAD/FAX OK
078 TEL/FAXdelayed ring 1 to 4 rings 2 OK
079 Film detection 1:ON / 2:OFF ON OK
080 Setdefault YES /NO NO NG
501 Pause time set 001~600 x100msec 35 OK
502 Flash time set 01~99 x10msec 80 OK
503 Dial speed 1:10pps /2:20 pps 10 OK
520 CED frequencyselect 1:2100Hz /2:1100Hz 2100 OK
521 International mode select 1:ON /2:OFF ON OK
522 Auto standbyselect 1:ON /2:OFF ON OK
523 Receive equalizer select 1:0.0km / 2:1.8km / 3:3.6km / 4:7.2km 0km OK
524 Transmission equalizerselect 1:0.0km /2:1.8km / 3:3.6km /4:7.2km 0km OK
533 Setting the number oftimes that
message transferis redialed 00~99 03 OK
534 Setting ofthe message transfer/pager
call redial interval 001~999 065 OK
550 Memoryclear --------- --------- NG
551 ROM check --------- --------- NG
552 DTMF signal tone test 1:ON /2:OFF OFF NG
553 Monitor on FAXcommunication select 1:OFF/2:Phase B /3:ALL OFF OK
554 Modem test --------- --------- NG
555 Scannertest --------- --------- NG
556 Motor test --------- --------- NG
557 LED test --------- --------- NG

9
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
OK means can set.
NG means can not set.
Note:
efer to 2.4.4. SERVICE FUNCTION TABLE for descriptions of the individual codes.
Ex mple:
If you want to set value in the 004 Transmission report mode, press the dial key number 1, 2 or 3 corresponding to the Set
Value you want to select. (1:E O /2:ON/3:OFF)
Code Function Set Value Default emote
Setting
561 Key test --------- --------- NG
570 Break % select 1:61% / 2:67% 67% OK
571 ITS auto redial time set 00~99 03 OK
572 ITS auto redial line disconnection time set 001~999 065 OK
573 emote turn-on ring number set 01~99 20 OK
576 K Break detect 1:ON / 2:OFF ON OK
579 Detect bell type 1:TYPE 1 / 2:TYPE 2 TYPE 1 OK
580 TAM continuous tone detection 1:ON / 2:OFF ON OK
590 FAX auto redial time set 00~99 03 OK
591 FAX auto redial line disconnection time set 001~999 065 OK
592 CNG trans m it select 1:OFF / 2:ALL / 3:AUTO ALL OK
593 Time between CED and 300 bps 1:75ms / 2:500ms / 3:1sec 75ms OK
594 Overs eas DIS detection s elect 1:1st / 2:2nd 1s t OK
595 eceive error limit value set 001~999 100 OK
596 Transmit level set -15~00dBm -11 OK
598 eceiving Sensitivity -20~48dBm 48 OK
624 AT ring time out (KX-FM330E only) 1: 3sec / 2: 5sec 3sec OK
717 Transmit speed select 1:14400 / 2:12000 / 3:9600 / 4:7200 /
5:4800 / 6:2400
14400bps OK
718 eceive speed select 1:14400 / 2:12000 / 3:9600 / 4:7200 /
5:4800 / 6:2400
14400bps OK
719 inger off in TEL/FAX mode 1:ON / 2:OFF ON OK
721 Pouse tone detect 1:ON / 2:OFF ON OK
722 edial tone detect 1:ON / 2:OFF ON OK
724 PC SND busy tone detect (KX-FM330E
only)
1:ON / 2:OFF ON OK
732 Auto disconncect 1: 350ms / 2:1800ms / 3:OFF 350m s ec OK
745 Power ON film feed 1:ON / 2:OFF ON OK
763 CNG detect tim e for friendly reception 1:10s / 2:20s / 3:30s 30s OK
771 T1 timer 1:35s / 2:60s 35s OK
775 Monitoring of message transfer 1:ON / 2:OFF OFF OK
782 Caller ID AC trans m it s elect 1:ON / 2:OFF OFF OK
815 Sensor & VOX test --------- --------- NG
852 Print test pattern --------- --------- NG
853 Top margin 1~9 --------- OK
854 Left margin 1~8 --------- OK
861 A4 size set 1:ON / 2:OFF ON OK
880 Special service journal 1:Start --------- OK
890 TEL/FAX ring back tone 1:ON / 2:OFF ON OK
895 TEL/FAX eceive m ode 1:TAD/FAX / 2:FAX FAX OK

10
(Model KX-FP320E/KX-FM330E)
KX-FP320E/KX-FM330E
2.3.3.5. Analog Board Section (Change from original page 81)
This chapter provides the testing procedures required for the analog parts. A signal route to be tested is determined depending
upon purposes. For example, the handset TX route begins at the handset microphone and the signal is output to the telephone
line. The signal mainly flowing on this route is analog. You can trace the signal with an oscilloscope. The signal flow on each
route is shown in the Check Sheet here. If you find a specific problem in the unit, for example if you cannot communicate with
the H/S, trace that signal route locally with the following Check Sheet and locate the faulty point.
(SYMPTOM)
ITEMSTO CHECK ROUTE
I N O U T
CHECK SHEET
SP-PHONE Tx
DTMF
monitor
Speaker
Handset
DTMF forTEL LINE
MSGS forTEL LINE
Greeting forTEL LINE
FAX Tx
Dummy Ring
Back tone
to Line
and TAM Beep
RINGING
Alarm / Beep /
Key tone
FAX Rx
ICM Rec
FAX Rx
TEL LINE-T1-R59-C44-IC10(6-7)-J33-C56-C59-R85-R89-C64-IC2(1-2)-C68-
CN7(9)-{CN501(9)-C701-IC801(3-4)-C943-J604-IC603-IC505(60)}
{IC501(38)-R567-R573-C564-CN501(11)}-CN7(11)-R161-C119-IC5(77-41)-C100-R139-IC5(40-38)-C91-
R132-IC3(4-5,8)-SPEAKER
{IC501(38)-R567-R573-C564-CN501(11)}-CN7(11)-R161-C119-IC5(77-63)-C53-R73-IC10(2-1)-C37--R58---R57-
T1-TEL LINE
{IC505(69)-C941-C805-R806-IC803(2-1)-C942-CN501(10)}-CN7(10)-C126-R159-IC5(73-63)-C53-R73-
IC10(2-1)-C37--R58---R57-T1-TEL LINE
{IC505(69)-C941-C805-R806-IC803(2-1)-C942-CN501(10)}-CN7(10)-C126-R155-IC5(76-45,46)
C84-L37 Speaker
L36
{IC505(47)-C925-R912-R708-CN501(8)}-CN7(8)-C127-R160-IC5(75-41)-C100-R139-IC5(40-38)-
C91-R132-IC3(4-5,8)-Speaker
MIC-R110-C79-IC5(51-71)-C145-CN7(7)-{CN501(7)-R707-R913-C930-IC505(36-69)-C941-
C805-R806-IC803(2-1)-C942-CN501(10)}-CN7(10)-C126-R159-IC5(73-63)-C53-R73-IC10(2-1)-C37-
R58-R57-T1-TEL LINE
SP-PHONE Rx TEL LINE-T1-R59-C44-IC10(6-7)-J33-C56-C59-R85-R89-C64-IC2(1-2)-C68-
CN7(9)-{CN501(9)-C701-IC801(3-4)-C943-J604-C603-IC505(60-47)-C925-R912-R708-CN501(8)}-
CN7(8)-C127-R160-IC5(75-41)-C100-R139-IC5(40-38)-C91-R132-IC3(4-5, 8)-SPEAKER
Signal
TEL LINE -T1-R59-C44-IC10(6-7)-J33-C56-C57-R80-R150-C113-IC5(59-45,56)
---C84-L37---SPEAKER
L36
MIC---L35-R135-C94---IC5(52,54-63)-C53-R73-IC10(2-1)-C37--R58---R57-T1-TEL LINE
L38-R134-C93
Handset Rx
Greeting forTEL LINE
MSGS forTEL LINE
Handset Tx
DTMF detection
(ON Hook)
CNG / DTMF
(OFF Hook)
VOX DETECTION
TEL LINE-T1-R59-C44-IC10(6-7)-J33-C56-C59-R85-R89-C64-IC2(1-2)-C68-CN7(9)-
Greeting /
MEMO Rec MIC-R110-C79-IC5(51-71)-C145-CN7(7)-{CN501(7)-R707-R913-C930-IC505(36)
{CN501(9)-C701-IC801(3-4)-C943-J604-C603-IC505-(60)}
Caller ID TEL LINE-T2-C115-R154-IC5(61-67)-R167-C134-IC2(10-11)-C68-CN7(9)-{CN501(9)-C701-IC801(1-2)-
J606-C807-R808-IC803(6-7)-C948-IC801(11-10)-J604-C603-IC505(60)}
(TONE 1)
(TONE 1)
C159
C159
C159
Note:
{ }: digital board