Panasonic KX-FP362BX User manual

©2003 Panasonic Communications Co., Ltd. All
rights reserved. Unauthorized copying and
distribution is a violation of law.
KX-FP362BX
(for Asia, Middle Near East, Latin America, Africa,
Russia and Europe)
Compact Plain Paper Fax with Answering System
IMPORTANT INFORMATION ABOUT LEAD FREE, (PbF), SOLDERING
If lead free solder was used in the manufacture of this product the printed circuit boards will be marked PbF.
Standard leaded, (Pb), solder can be used as usual on boards without the PbF mark.
When this mark does appear please read and follow the special instructions described in this manual on the use of PbF and how
it might be permissible to use Pb solder during service and repair work.
ORDER NO.KMF0307678C8

1 INTRODUCTION 3
1.1. ABOUT LEAD FREE SOLDER (PbF: Pb free) 3
1.2. SAFETY PRECAUTIONS 5
1.3. INSULATION RESISTANCE TEST 5
1.4. FOR SERVICE TECHNICIANS 5
1.5. BATTERY CAUTION 5
1.6. AC CAUTION 6
1.7. PERSONAL SAFETY PRECAUTIONS 6
1.8. SERVICE PRECAUTIONS 7
2 FEATURES AND SPECIFICATIONS 8
2.1. FEATURES 8
2.2. OPTIONAL ACCESSORIES 8
2.3. SPECIFICATIONS 9
3 INSTALLATION 10
3.1. LOCATION OF CONTROLS 10
3.2. CONNECTIONS 12
3.3. INSTALLATION 13
4 MAINTENANCE 20
4.1. MAINTENANCE ITEMS AND COMPONENT LOCATIONS
20
4.2. GEAR SECTION 23
4.3. JAMS 25
4.4. CLEANING 27
5 DISASSEMBLY INSTRUCTIONS 30
5.1. DISASSEMBLY FLOW CHART 30
5.2. DISASSEMBLY PROCEDURE 32
5.3. INSTALLATION POSITION OF THE LEAD WIRES 44
6 TROUBLESHOOTING GUIDE 45
6.1. USER RECOVERABLE ERRORS 45
6.2. PROGRAMMING AND LISTS 47
6.3. TEST FUNCTIONS 50
6.4. REMOTE PROGRAMMING 53
6.5. THE EXAMPLE OF THE PRINTED LIST 56
6.6. TROUBLESHOOTING DETAILS 60
7 CIRCUIT OPERATIONS 117
7.1. CONNECTION DIAGRAM 117
7.2. GENERAL BLOCK DIAGRAM 118
7.3. CONTROL SECTION 120
7.4. FACSIMILE SECTION 129
7.5. GEAR SECTION 137
7.6. SENSORS AND SWITCHES 137
7.7. MODEM SECTION 140
7.8. ANALOG SECTION 147
7.9. NCU SECTION 149
7.10. ITS (Integrated Telephone System) AND MONITOR
SECTION 153
7.11. ATAS(Automatic Telephone Answering System) SECTION
153
7.12. OPERATION BOARD SECTION 154
7.13. LCD SECTION 155
7.14. POWER SUPPLY BOARD SECTION 156
8 REFERENCE MATERIAL DATA 159
8.1. TERMINAL GUIDE OF THE ICs TRANSISTORS AND
DIODES 159
8.2. HOW TO REPLACE THE FLAT PACKAGE IC 160
8.3. TEST CHART 162
9 FIXTURES AND TOOLS 164
10 CABINET, MECHANICAL AND ELECTRICAL PARTS
LOCATION 165
10.1. GENERAL SECTION 165
10.2. OPERATION PANEL SECTION 166
10.3. BACK COVER SECTION 167
10.4. UPPER CABINET SECTION 169
10.5. LOWER CABINET / P.C.BOARD SECTION 170
10.6. MOTOR SECTION 171
10.7. ACTUAL SIZE OF SCREWS 171
11 ACCESSORIES AND PACKING MATERIALS 172
12 REPLACEMENT PARTS LIST 173
12.1. CABINET AND ELECTRICAL PARTS 173
12.2. DIGITAL BOARD PARTS 174
12.3. ANALOG BOARD PARTS 177
12.4. OPERATION BOARD PARTS 178
12.5. POWER SUPPLY BOARD PARTS 179
12.6. SENSOR BOARD PARTS 179
12.7. FIXTURES AND TOOLS 179
13 PRINTED CIRCUIT BOARD 180
13.1. DIGITAL BOARD (PCB1) 180
13.2. ANALOG BOARD (PCB2) 182
13.3. OPERATION BOARD (PCB3) 184
13.4. SENSOR BOARD (PCB5) 185
13.5. POWER SUPPLY BOARD (PCB4) 186
14 FOR THE SCHEMATIC DIAGRAMS 187
15 SCHEMATIC DIAGRAM 188
15.1. ANALOG BOARD (PCB2) 188
15.2. DIGITAL BOARD (PCB1) 190
15.3. OPERATION BOARD (PCB3) 194
15.4. POWER SUPPLY BOARD (PCB4) 195
15.5. SENSOR BOARD (PCB5) 196
CONTENTS
Page Page
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1 INTRODUCTION
1.1. ABOUT LEAD FREE SOLDER (PbF: Pb free)
Note:
In the information below, Pb, the symbol for lead in the periodic table of elements, will refer to standard solder or solder that
contains lead.
We will use PbF solder when discussing the lead free solder used in our manufacturing process which is made from Tin (Sn),
Silver, (Ag), and Copper, (Cu).
This model, and others like it, manufactured using lead free solder will have PbF stamped on the PCB. For service and repair
work we suggest using the same type of solder although, with some precautions, standard Pb solder can also be used.
Caution
· PbF solder has a melting point that is 50° ~ 70° F, (30° ~ 40°C) higher than Pb solder. Please use a soldering iron with
temperature control and adjust it to 700° ± 20° F, (370° ± 10°C). In case of using high temperature soldering iron, please
be careful not to heat too long.
· PbF solder will tend to splash if it is heated much higher than its melting point, approximately 1100°F, (600°C).
· If you must use Pb solder on a PCB manufactured using PbF solder, remove as much of the original PbF solder as possible
and be sure that any remaining is melted prior to applying the Pb solder.
· When applying PbF solder to double layered boards, please check the component side for excess which may flow onto the
opposite side (See figure, below).
1.1.1. SUGGESTED PbF SOLDER
There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper,
(Sn+Ag+Cu), you can also use Tin and Copper, (Sn+Cu), or Tin, Zinc, and Bismuth, (Sn+Zn+Bi). Please check the manufac
turer’s specific instructions for the melting points of their products and any precautions for using their product with other
materials.
The following lead free (PbF) solder wire sizes are recommended for service of this product: 0.3mm, 0.6mm and 1.0mm.
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1.1.2. HOW TO RECOGNIZE THAT Pb FREE SOLDER IS USED
P.C.Boards marked as “PbF” use Pb Free solder. (See the figure below.)
Pb Free is not used the Power Supply Board of this unit.
(Example : Digital Board)
Note:
The “PbF” marked may be found on different areas of the same P.C.Board, depending on manufacture date.
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1.2. SAFETY PRECAUTIONS
1.Before servicing, unplug the AC power cord to prevent an electric shock.
2.When replacing parts, use only the manufacturer´s recommended components.
3.Check the condition of the power cord. Replace if wear or damage is evident.
4.After servicing, be sure to restore the lead dress, insulation barriers, insulation papers, shields, etc.
5.Before returning the serviced equipment to the customer, be sure to perform the following insulation resistance test to prevent
the customer from being exposed to shock hazards.
1.3. INSULATION RESISTANCE TEST
1.Unplug the power cord and short the two prongs of the plug with a jumper wire.
2.Turn on the power switch.
3.Measure the resistance value with an ohmmeter between the jumpered AC plug and each exposed metal cabinet part
(screw heads, control shafts, bottom frame, etc.).
Note: Some exposed parts may be isolated from the chassis by design. These will read infinity.
4.If the measurement is outside the specified limits, there is a possibility of a shock hazard.
1.4. FOR SERVICE TECHNICIANS
ICs and LSIs are vulnerable to static electricity.
When repairing, the following precautions will help prevent recurring malfunctions.
1.Cover the plastic part´s boxes with aluminum foil.
2.Ground the soldering irons.
3.Use a conductive mat on the worktable.
4.Do not touch the IC or LSI pins with bare fingers.
1.5. BATTERY CAUTION
CAUTION
Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to the manufacturer’s Instructions.
The lithium battery is a critical component (type No. CR2032). Please observe for the proper polarity and the exact location
when replacing it and the exact location when replacing it and soldering the replacement lithium battery in.
Recommend Type Number:
CR2032 (BAT501) Manufactured by MATSUSHITA/SONY/TOSHIBA/HITACHI
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1.6. AC CAUTION
For safety, before closing the lower cabinet, please make sure of the following precautions.
1.The earth lead is fixed with the screw.
2.The AC connector is connected properly.
3.Wrap the earth lead around the core 3 times.
4.Wrap the AC lead around the core 3 times.
1.7. PERSONAL SAFETY PRECAUTIONS
1.7.1. MOVING SECTIONS OF THE UNIT
Be careful not to let your hair, clothes, fingers, accessories, etc., become caught in any moving sections of the unit.
The moving sections of the unit are the rollers and a gear. There is a separation roller and a document feed roller which are rotated
by the document feed motor. A gear rotates the two rollers. Be careful not to touch them with your hands, especially when the unit
is operating.
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1.7.2. LIVE ELECTRICAL SECTIONS
All the electrical sections of the unit supplied with AC power by the AC power cord are live.
Never disassemble the unit for service with the AC power supply plugged in.
CAUTION:
AC voltage is supplied to the primary side of the power supply unit. Therefore, always unplug the AC power cord before
disassembling for service.
1.8. SERVICE PRECAUTIONS
1.8.1. PRECAUTIONS TO PREVENT DAMAGE FROM STATIC ELECTRICITY
Electrical charges accumulate on a person. For instance, clothes rubbing together can damage electric elements or change their
electrical characteristics. In order to prevent static electricity, touch a metallic part that is grounded to release the static electricity.
Never touch the electrical sections such as the power supply unit, etc.
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General
· Help function
Display:
− − −
− SEND GUIDE
− − −
− QUICK SET UP
− − −
− FEATURE LIST
− − −
− DIRECTORY
− − −
− TAD OPERATION
− − −
− FAX RECEIVING
− − −
− COPIER
− − −
− REPORTS
− − −
− CALLER ID
· LCD (Liquid Crystal Display) readout
Plain Paper Facsimile Machine
· 8 second transmission speed *
· Letter / Legal, G3 compatible
· Automatic document feeder (10 sheets)
· Quick scan
· Resolution: Standard / Fine / Super fine / Photo (64 level)
· Broad cast with Navigator
· 50-sheet paper capacity
· Automatic fax/phone switching
· Distinctive ring detection **
* The 8 second speed is based upon the ITU-T No. 1 Test
Chart on the condition that memory transmission is performed.
** Subscription to distinctive ring services is required.
Large Memory (28 pages)... Performed by DRAM
Approx. 25 pages of memory transmission
Approx. 28 pages of memory reception
Integrated Telephone System
· On-hook dialing
· Digital duplex speakerphone
· Voice muting
· Redialing function
· 100-Station telephone directory with Navigator/one-touch
key
· Caller ID compatible***
***Feature requires a subscription to caller identification
services offered by certain local telephone companies for a
tee. You and your caller(s) must be in areas that provide
caller identification services, and compatible equipment
must be used by both telephone companies. Feature not
available when the unit is connected to a PBX system.
Enhanced Copier Function
· Multi-copy function (up to 50 copies)
· Enlargement and reduction
· Collate
· 64-Level halftone
Digital Answering System
· Voice Time / Day Stamp
· 18-Minutes recording time
· Voice pager call
2 FEATURES AND SPECIFICATIONS
2.1. FEATURES
2.2. OPTIONAL ACCESSORIES
· The included film roll is 10 meters long. We recommend that you buy a full-size replacement film 70 meters (229’) for
continuous use of your unit. For best results, use genuine Panasonic replacement film as follows:
· To install legal size recording paper, use a legal paper tray.
Model No. Description Specifications
KX-FA57E/KX-FA57A Replacement Film 216 mm × 70 m
Note:
The ink film is not reusable. Do not rewind and use the ink film again.
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2.3. SPECIFICATIONS
Applicable Lines: Public Switched Telephone Network
Document Size: Max. 216 mm in width
Max. 600 mm in length
Effective Scanning Width: 208 mm
Recording Paper Size: Letter: 216×279 mm
A4: 210×297 mm
Effective Printing Width: 208 mm
Transmission Time*1:Approx. 8 s/page (Original mode)*2
Scanning Density: Horizontal:
8 pels/mm
Vertical:
3.85 lines/mm—STANDARD mode
7.7 lines/mm—FINE / PHOTO mode
15.4 lines/mm—SUPER FINE Mode
Halftone Level: 64-level
Scanner Type: Contact Image Sensor (CIS)
Printer Type: Thermal Transfer on Plain Paper
Data Compression System: Modified Huffman (MH), Modified READ (MR)
Modem Speed: 14,400/12,000/9,600/7,200/4,800/2,400 bps; Automatic Fallback
Operating Environment: 5—35°C, 20—80 % RH (Relative Humidity)
Dimensions: Approx. height 185 mm × width 355 mm × depth 275 mm
Mass (Weight): Approx. 3.4 kg
Power Consumption: Standby: Approx. 4.4 W
Transmission: Approx. 12 W
Reception: Approx. 40 W (When receiving a 20% black document)
Copy: Approx. 55 W (When copying a 20% black document)
Maximum: Approx. 135 W (When copying a 100% black document)
Power Supply: 220-240 V AC, 50/60 Hz
Fax Memory Capacity: Approx. 25 pages memory transmission
Approx. 28 pages memory reception
(Based on ITU-T No. 1 Test Chart in standard resolution.)
Voice Memory Capacity*3:Approx. 18 minutes memory of recording time including greeting messages
*1Transmission speed depends upon the contents of the pages, resolution, telephone line conditions and capability of the other
party’s machine.
*2Transmission speed is based upon the ITU-T No. 1 Test Chart and original mode. (Refer to ITU-T No.1 TEST CHART (P.162).)
If the capability of the other party´s machine is inferior to your unit, the transmission time may be longer.
*3Recording time may be reduced by the calling party’s background noise.
Note:
· Any details given in these instructions are subject to change without notice.
· The pictures and illustrations in these instructions may vary slightly from the actual product.
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(1) Document guides
(2) Paper tray
(3) Recording paper support
(4) Recording paper entrance
(5) Recording paper exit
(6) Tension plate
(7) Front cover
(8) Document exit
(9) Microphone
To talk with the other party when using the speakerphone.
(10) Document entrance
(11) Back cover open button
(12) Back cover
(1) Power inlet
(2) Telephone line jack
(3) Speaker
3 INSTALLATION
3.1. LOCATION OF CONTROLS
3.1.1. FRONT VIEW
3.1.2. REAR VIEW
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(1) [TONE]
· To change from pulse to tone temporarily during dialing
when your line has rotary pulse services.
(2) [SLOW]
· For slow playback.
(3) [QUICK]
· For quick playback.
(4) One-touch keys
· To use one-touch dial.
· To transmit to multiple entries.
(5) [JUNK FAX PROHIBITOR]
· To use the Junk Fax Prohibitor.
(6) Display
(7) [AUTO ANSWER]
· To turn on/off the auto answer setting.
(8) [LOWER]
· To select stations 6-10 for one-touch dial.
(9) [HELP]
· To print a quick reference.
(10) [SEARCH]
· To use Call ID service.
(11) [FLASH]
· To access special telephone services such as call
waiting or for transferring extension calls.
(12) [REDIAL/PAUSE]
· To redial the last number dialed.
· To insert a pause during dialing.
(13) [MUTE]
· To mute your vice to the other party during a
conversation. Press this button again to resume the
conversation.
(14) [DIGITAL SP-PHONE]
· For speakerphone operation.
(15) [RECORD]
· To record your messages.
(16) [PLAY MESSAGES]
· To play recorded messages.
(17) [ERASE]
· To erase recorded messages.
(18) [NAVIGATOR, VOLUME]
· To adjust volume.
· To search for a stored name.
· To select the features or feature settings during
programming.
· To navigate to the next operation.
(19) [MENU]
· To initiate or exit programming.
(20) [COPY]
· To initiate copying.
(21) [STOP]
· To stop an operation or cancel programming.
(22) [FAX/START, SET]
· To initiate fax transmission or reception.
· To store a setting during programming.
3.1.3. CONTROL PANEL
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3.2. CONNECTIONS
(1) Connect the handset cord.
(2) Connect the telephone line cord.
(3) Connect the power cord.
To use surge protectors:
· The warranty does not cover damage due to power line surges or lightning. For additional equipment protection, we
recommend the use of a surge protector. The following types are available: TELESPIKE BLOK MODEL TSB (TRIPPE MFG.
CO.), SPIKE BLOK MODEL SK6-0 (TRIPPE MFG. CO.), SUPER MAX (PANAMAX) or MP1 (ITW LINX).
Caution:
· When you operate this product, the power outlet should be near the product and easily accessible.
Note:
· To avoid malfunction, do not position fax machine near appliance such as TVs or speakers which generate an intense
magnetic field.
· If any other device is connected on the same line, this unit may disturb the network condition of the device.
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3.3. INSTALLATION
3.3.1. INSTALLATION SPACE
The space required to install the unit is shown below.
The dimensions given are necessary for the unit to operate efficiently.
Note:
· Avoid excessive heat or humidity.
· Use the unit within the following ranges of temperature and humidity.
· Ambient temperature: 5°C to 35°C
· Relative humidity: 20% to 80% (without condensation)
· Power cord length should be less than 5 meters. Using a longer cord may reduce the voltage or cause malfunctions.
· Avoid direct sunlight.
· Do not install near devices which contain magnets or generate magnetic fields.
· Do not subject the unit to strong physical shock or vibration.
· Keep the unit clean. Dust accumulation can prevent the unit from functioning properly.
· To protect the unit from damage, hold both sides when you move it.
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3.3.4. HANDSET
Connect the handset cord.
3.3.2. INSTALLING THE PAPER TRAY
The included paper tray is for letter size recording paper.
Insert tabs on the paper tray into slits on the back of the unit.
Note:
· Do not place the unit in areas where the paper tray may be
obstructed (i.e. by a wall, etc.).
To use legal size paper
Please purchase a legal paper tray Model No. KX-FA52 and install it.
3.3.3. INSTALLING THE RECORDING PAPER SUPPORT
Attach the recording paper support into the slots on the recording paper
exit. The recording paper will be ejected from the top of the unit after printing. The recording paper support prevents the printed paper from
curling.
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1Open the front cover by pulling up the center part.
2Push the back cover open button (green) on the right side of the
unit.
OR
Push the back cover open lever (green) inside of the unit.
3Open the back cover.
4Insert the gear of blue core of the front ink film roll into the left
slot of the unit ( ). Insert the rear ink film roll ( ).
5Turn the gear of blue core in the direction of the arrow.
· Make sure that the ink film is wrapped around the blue core
at least once.
6Close the back cover securely by pushing down on the dotted
area at both ends ( ). Close the front cover securely ( ).
3.3.5. INSTALLING THE INK FILM
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3.3.6. INSTALLING THE RECORDING PAPER
Letter or legal size recording paper can be loaded. The unit can hold up to 50 sheets of 75 g/m2paper. You may use 60 g/m2
to 90 g/m2paper. See the note for paper specifications. If you use legal size paper, please install a legal paper tray. (Refer to
INSTALLING THE PAPER TRAY (P.14).)
1Fan the stack of paper to prevent a paper jam.
2Pull the tension plate forward and hold open while inserting the
paper.
· The paper should not be over the tab.
· If the paper is not inserted correctly, readjust the paper, or
the paper may jam.
To add paper
1.Pull the tension plate forward and hold open while removing all
of the installed paper.
2.Add paper to the stack of paper you removed and straighten.
3.Fan the stack of paper.
4.Pull the tension plate forward and hold open while inserting the
paper.
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3.3.7. DOCUMENTS THE UNIT CAN FEED
Note:
· Remove chips, staples or other similar fasteners.
· Do not send the following types of documents. (Use the scanner glass for fax transmission.)
— Chemically treated paper such as carbon or carbon less duplicating paper
— Electrostatically charged paper
— Badly curled, creased or torn paper
— Paper with a coated surface
— Paper with a faint image
— Paper with printing on the opposite side that can be seen through the other side (i.e. newspaper)
· Check that ink, paste or correction fluid has dried completely.
· To transmit the document with a width of less than standard letter size (216 mm), we recommend using a copy machine to
copy the original document onto letter-sized paper, than transmit the copied document.
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The logo can be your company, division or name.
3.3.8. SETTING YOUR LOGO
To change capital or lower-case letters
Pressing the [#] key will change to capital or lower-case
alternatively.
1.Press [2] 2times.
2.Press [4] 3times.
3.Press [#].
4.Press [5] 3times.
1Press [MENU].
2Press [ ] or [ ] until the following is displayed.
3Press [SET].To correct a mistake
Press [ ] or [ ] to move the cursor to the incorrect character,
and make the correction.
To delete a character
Press [ ] or [ ] to move the cursor to the character you want
to delete and press [STOP].
To insert a character
1.Press [ ] or [ ] to move the cursor to the position to the
right of where you want to insert the character.
2.Press [MUTE] to insert a space and enter the character.
4Enter your logo, up to 30 characters, using the dial keypad.
Example: “BILL“
1.Press [2] 2times.
· Cursor()willappear on the display.
2.Press [4] 3times.
3.Press [5] 3times.
4.Press [ ] to move the cursor to the next space and press [5] 3
times.
5Press [SET].
· The next feature will be displayed.
6Press [MENU].
Note:
· You can enter your logo by pressing [+] or [-] in step 4. In
this case, press []to move the cursor.
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To select characters using [+] or [-]
Instead of pressing the dial keys, you can select characters
using [+] or [-].
1.Press [+] or [-] until the desired character is displayed.
2.Press []to move the cursor to the next space.
· The character displayed in step 1 is inserted.
3.Return to step 1 to enter the next character.
Display order of characters
3.3.8.1. TO SELECT CHARACTERS WITH THE DIAL KEYPAD
Pressing the dial keys will select a character as shown below.
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4 MAINTENANCE
4.1. MAINTENANCE ITEMS AND COMPONENT LOCATIONS
4.1.1. OUTLINE
MAINTENANCE AND REPAIRS ARE PERFORMED USING THE FOLLOWING STEPS.
1.Periodic maintenance
Inspect the equipment periodically and if necessary, clean any contaminated parts.
2.Check for breakdowns
Look for problems and consider how they arose.
If the equipment can be still used, perform copying, self testing or communication testing.
3.Check equipment
Perform copying, self testing and communication testing to determine if the problem originates from the transmitter, receiver or
the telephone line.
4.Determine causes
Determine the causes of the equipment problem by troubleshooting.
5.Equipment repairs
Repair or replace the defective parts and take appropriate measures at this stage to ensure that the problem will not recur.
6.Confirm normal operation of the equipment
After completing the repairs, conduct copying, self testing and communication testing to confirm that the equipment operates
normally.
7.Record keeping
Make a record of the measures taken to rectify the problem for future reference.
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