Panasonic KX-NCP Series User manual

CSTA Multiplexer
Quick Reference Guide
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
Communication Assistant: Version 4.0 or later
In this manual, the suffix of each model number is omitted (e.g., KX-NCP500NE).
Model No. KX-NCP/KX-TDE Series
KX-NS1000

Introduction
CSTA Multiplexer (MUX) is a software application that multiplexes information sent from the PBX, allowing
multiple servers or PBX applications to receive information from the PBX.
About the Quick Reference Guide
This Quick Reference Guide is designed to serve as an overview of the features, setup and installation of
CSTA MUX.
The Quick Reference Guide is divided into the following sections:
1 Specifications
This section provides general information about the features in CSTA MUX.
2 System Requirements
This section provides the minimum and recommended system requirements for installing CSTA MUX
on a PC.
3 Software Installation
This section explains how to install and uninstall CSTA MUX.
IMPORTANT
CSTA MUX manages servers that contain personal information. In order to prevent data theft and leakage,
we recommend the following:
•Set a password-protected screensaver to activate after your computer has been idle for a set amount
of time.
•Use Windows Update to keep your system up-to-date with the latest software patches.
•Set a login password that is at least 5 characters long, and contains a combination of letters and
numbers.
•When the computer used for CSTA MUX is transferred, disposed of, or taken out of service, ensure all
sensitive data is securely erased.
•Carefully manage access to the CSTA MUX computer, and install a firewall to prevent unauthorised
access from the internet. Whenever possible, use SSL or other forms of secure data communication.
•Take care when making settings for CSTA MUX, and keep a record of all settings data, in case you
need to re-install CSTA MUX. Keep any recorded settings secure to prevent access by unauthorised
parties.
•When having the computer running CSTA MUX serviced, use only authorised technicians.
Trademarks:
•Microsoft, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries.
•Intel, Celeron and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shots reprinted with permission from Microsoft Corporation.
2 Quick Reference Guide
Introduction

Table of Contents
1Specifications ...........................................................................................4
2 System Requirements .............................................................................6
3 Software Installation ................................................................................8
3.1 Installing CSTA MUX .........................................................................................................8
3.2 Uninstalling CSTA MUX ....................................................................................................9
Quick Reference Guide 3
Table of Contents

1 Specifications
Introduction to CSTA MUX
CSTA is a communication protocol used by CTI applications. KX-NS1000 and KX-NCP/KX-TDE series PBXs
support only one CSTA connection at a time. CSTA MUX is software that allows two or more simultaneous
CSTA connections with your PBX, which allows two or more CTI applications to be used at the same time.
For example, you can connect your PBX to CA Server, and at the same time connect to another CTI Application.
The CSTA MUX program is installed on a computer in your PBX’s network.
PBX
CA Client CA Client
Single CSTA
Connection
CSTA MUX
CA Server
CTI Application Server
Note
Some types of CTI applications (such as serverless installations of CA Client) and non-CTI applications
(such as CA Call Accounting) do not require a CSTA connection to function, and therefore do not require
CSTA MUX to run.
Using CSTA MUX
Once CSTA MUX is installed and running on your computer, an icon will appear on the computer’s task tray.
Hovering your mouse over the icon will display a status message for CSTA MUX. The icon will also turn red if
there is an error, or if CSTA MUX is not in service or is not functioning properly.
You can double-click the icon for information about CSTA MUX. Right-clicking the icon brings up the options
menu, where you can configure program settings, get information about the multiplexer’s status, or enable,
disable, or terminate the program.
4 Quick Reference Guide

CSTA MUX Information
Conditions
Notice
For the computer running CSTA MUX, disable any sleep mode or hibernation mode settings. This will
ensure the program will be able to run without interruption.
•A maximum of 4 servers can be set to receive information multiplexed by CSTA MUX.
•Using CA Server with CSTA MUX
–Only one CA Server can be set to connect to CSTA MUX.
–CSTA MUX version 4.0 or later is required to connect with CA Server version 4.0.
Quick Reference Guide 5

2 System Requirements
The tables below summarise the minimum and recommended requirements for running CSTA MUX.
PC
Minimum Recommended
CPU 1.0 GHz Intel® Pentium®/Celeron®
processor or comparable CPU
3.2 GHz Intel Pentium 4 or comparable
CPU
RAM 1024 MB 2048 MB
OS Microsoft® Windows® XP Professional*1
Service Pack 2 or later
Windows Vista® Business
Windows 7 Professional
Microsoft Windows XP Professional*1
Service Pack 2 or later
Windows Vista Business
Windows 7 Professional
Windows Server® 2003 Standard Edition
Windows Server 2008 Standard Edition
Hard Disk 1.5 GB available space 10 GB available space
Video
Resolution
1024 ´ 768 1280 ´ 1024
Interface 10Base-T 10/100Base-T
*1 64-bit versions of Windows XP are not supported.
PBX
To use CSTA MUX, your PBX must have the correct software file version installed. Confirm your PBX matches
the requirements listed below.
PBX Model Required Software File Version
KX-NCP500/KX-NCP1000 PBMPR Software File Version 4.1000 or later
KX-TDE100/KX-TDE200 PMMPR Software File Version 4.1000 or later
KX-TDE600 PGMPR Software File Version 4.1000 or later
KX-NS1000 PCMPR Software File Version 1.0000 or later
CA Server
When connecting CSTA MUX to CA Server, the following software versions are required.
CA Server Version CSTA MUX Version Required
Version 4.0 Version 4.0 or later
6 Quick Reference Guide

Activation Key
Model No.
Activation Key Type Description
KX-NS1000 KX-NCP/KX-TDE
KX-NSA020 KX-NCS2020 CSTA Multiplexer CSTA Multiplexer Activation Key for
one application.
When using CSTA MUX, one CSTA Multiplexer activation key is required for each CTI application. The
following CTI applications do not require an activation key:
•CA Server
•PA Server
The activation key is registered to the PBX. For more information about registering activation keys, refer to
your PBX’s Installation Manual. Once the activation key is registered with your PBX, you can use CSTA MUX.
Notice
The activation key file can only be installed in the PBX with the MPR ID number entered when the activation
key file was downloaded. The activation key file cannot be reissued unless the MPR card crashes.
Quick Reference Guide 7

3 Software Installation
3.1 Installing CSTA MUX
1. Double-click the setup program according to your operating system configuration:
•32-bit version: Setup(WORLD).exe
•64-bit version: Setup64(WORLD).exe
Follow the on-screen guidance to install CSTA MUX.
2. When installation is complete, launch the CSTA MUX program. When you start CSTA MUX for the first
time, the screen below is displayed:
Set your language, MUX listening port, PBX connection IP address and port numbers, enter the information
for each server to be monitored by CSTA MUX, set the call record detail client, and click OK.
Call Detail Record Client
In order for a CTI application to obtain Call Detail Records (SMDR data) from the PBX, it is necessary to
specify the target CTI application’s IP address. Only one application can be specified for receiving the
PBX’s call record details.
Note
•When configuring CTI applications for use with CSTA MUX, the CTI application’s target IP address
should be set to the IP address of the computer running CSTA MUX, not the IP address of the PBX.
•Two listening ports can be set; one for Panasonic CTI applications, and one for third-party CTI
applications. Ensure that your CTI applications are set accordingly to communicate with the correct
port.
8 Quick Reference Guide
3.1 Installing CSTA MUX

3.2 Uninstalling CSTA MUX
1. To uninstall CSTA MUX, perform one of the following procedures:
•From the Start menu, point to All Programs ® Panasonic ® CSTA MUX, and select Uninstall.
•From the Control Panel, double-click Add or Remove Programs, select CSTA MUX, and then click
Remove.
Quick Reference Guide 9
3.2 Uninstalling CSTA MUX

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PSQX5054VA
Panasonic System Networks Co., Ltd. 2010
KK0709DV4101