Panasonic DBS 576 User manual

DBS 576 Version 2.5
Issued March, 1999
Section 750
Key Telephone
User Guide
User Guide
®
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The contents of this manual are subject to change without notice and do not
constitute a commitment on the part of Panasonic Telecommunication Systems
Company (PTSC). Every effort has been made to ensure the accuracy of this
document. However, due to ongoing product improvements and revisions,
Panasonic cannot guarantee the accuracy of printed material after the date of
publication nor can it accept responsibility for errors or omissions. Panasonic will
update and revise this document as needed.
The software and hardware described in this document may be used or copied only
in accordance with the terms of the license pertaining to said software or hardware.
While this document can be customized and reproduced by Panasonic DBS Dealers,
it is the responsibility of the dealer to ensure the accuracy and completeness of any
changes. Panasonic is not responsible for any changes to this document made by the
dealer.
Reproduction, publication, or duplication of this manual, or any part thereof, in any
manner, mechanically, electronically, or photographically, other than by an
authorized Panasonic DBS dealer is prohibited without permission of the Panasonic
Telecommunication Systems Company (PTSC).
© Copyright 1999 by Telecommunication Systems Company (PTSC).
All rights reserved

576-25-750 DBS 576 (USA), issued March 1999 3
TABLE OF CONTENTS
TABLE OF CONTENTS............................................................................3
PREFACE....................................................................................................5
HOW TO USE THIS MANUAL.......................................................................5
WHAT THIS MANUAL CONTAINS................................................................5
NOTATION USED ........................................................................................6
FOR MORE INFORMATION ..........................................................................6
1.UNDERSTANDING YOUR PHONE.....................................................7
NON-DISPLAY PHONES...............................................................................7
SMALL-DISPLAY PHONES...........................................................................9
Changing the Default Display..............................................................11
Understanding Display Information....................................................11
Using Variable Mode...........................................................................12
LARGE-DISPLAY PHONES.........................................................................13
Changing the Default Display..............................................................15
Understanding Display Information....................................................16
2. SETTING UP YOUR PHONE.............................................................19
ADJUSTING VOLUME AND DISPLAY SETTINGS .........................................19
SETTING UP FLEXIBLE FUNCTION KEYS...................................................20
SETTING UP ONE-TOUCH KEYS................................................................21
SETTING UP SPEED DIALING ....................................................................23
Assigning and Deleting PSD Numbers ................................................23
Assigning SSD Numbers.......................................................................27
Linking System Speed Dial Numbers...................................................27
Assigning and Deleting Names for PSD Numbers...............................28
3. PLACING OUTSIDE CALLS.............................................................33
ACCESSING AN OUTSIDE LINE..................................................................33
USING ACCOUNT CODES ..........................................................................34
Non-verified Account Codes................................................................34
Verified ID Codes ................................................................................35
REDIALING OUTSIDE NUMBERS .........ERROR! BOOKMARK NOT DEFINED.
USING SPEED DIALING .............................................................................36
Dialing Speed Dial...............................................................................37
Checking Speed Dial Numbers.............................................................38
4. HANDLING INCOMING CALLS......................................................41

Contents
4 DBS 576 (USA), issued January 1999 576-25-750
ANSWERING CALLS..................................................................................41
USING CALL HOLD...................................................................................42
TRANSFERRING CALLS.............................................................................43
Supervised Transfers............................................................................43
Unsupervised Transfers .......................................................................43
CALL PICKUP............................................................................................44
Extension Group Pickup ......................................................................45
Extension Direct Pickup.......................................................................46
Trunk Group Pickup ............................................................................46
Trunk Direct Pickup.............................................................................46
CALL PARK ..............................................................................................46
5. COMMUNICATING WITHIN YOUR OFFICE...............................49
CALLING OTHER EXTENSIONS..................................................................49
Switching Between Tone and Voice Calling ........................................50
USING PAGING .........................................................................................51
Answering a Page (Meet-Me Answer) .................................................52
MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS..................................52
Answering an Announcement...............................................................53
TransferringCallswithanAnnouncement..................................................53
USING CALL FORWARDING ......................................................................54
USING CAMP-ON (CALL WAITING)...........................................................55
USING MESSAGE WAITING/CALLBACK ....................................................57
USING DO-NOT-DISTURB.........................................................................58
6. USING ADDITIONAL FEATURES...................................................63
USING THE MUTE KEY .............................................................................63
USING OFF-HOOK MONITOR ....................................................................64
USING HANDSFREE ANSWERBACK AND OPERATION................................64
USING VOICE RECOGNITION.....................................................................65
USING THE FLASH FEATURE.....................................................................65
MAKING CONFERENCE CALLS..................................................................65
CONTROLLING BACKGROUND MUSIC.......................................................67
USING TIMED REMINDERS........................................................................67
USING CALLER ID....................................................................................68
Caller ID Call Log...............................................................................68
Call Log Format for Small-display Phones.........................................68
Call Log Format for the Large-Display Phone....................................69
WALKING CLASS OF SERVICE...................................................................71

576-25-750 DBS 576 (USA), issued March 1999 5
PREFACE
The Key Telephone User Guide is for anyone who uses a Panasonic 44-Series digital
telephone in conjunction with the Panasonic DBS 576. The DBS 576 is a telephone
system that provides you with a powerful set of features for handling calls.
This manual provides an overview of the following digital phones and offers
detailed information about using the features provided by the DBS 576:
•VB-44210 - 16 key standard phone
•VB-44220 - 22 key standard phone
•VB-44223 - 22 key small-display speakerphone
•VB-44224 - 22 key small-display speakerphone (voice compatible
recognition)
•VB-44225 - 22 key large-display speakerphone
•VB-44230 - 34 key standard phone
•VB-44233 - 34 key small-display speakerphone
HOW TO USE THIS MANUAL
We recommend that you read the entire manual before using your digital phone, in
order to get a clear idea of its capabilities.
WHAT THIS MANUAL CONTAINS
This manual contains the following chapters:
•Chapter 1, “Understanding Your Phone” - Describes features of Panasonic
digital telephones.
•Chapter 2, “Setting Up Your Phone” - Provides procedures for setting up
telephone features such as Flexible Function (FF) keys.
•Chapter 3, “Placing Outside Calls” - Provides procedures for making outside
calls.
•Chapter 4, “Handling Incoming Calls” - Provides several procedures for
answering calls.
•Chapter 5, “Communicating Within Your Office” - Provides procedures for
handling internal calls.
•Chapter 6, “Using Additional Features” - Provides procedures for using
additional features.
•Appendix A, “Dial Code List.” - Provides a list of dial codes used for
programming FF keys.

Preface
6 DBS 576 (USA), issued January 1999 576-25-750
•Appendix B. “Customized PSD Bin Numbers” - Provides a table for
documenting or tracking your personalized list of speed dial numbers.
NOTATION USED
This user guide uses the following conventions:
•References to chapters and sections are enclosed in quotation marks and
include the title and page number. For example: “Setting Up Flexible
Function Keys on page 20.”
•References to information you are to enter or dial are printed in boldface,
mixed-case characters. For example: Enter 73*.
•References to the telephone keypad are printed in bold, uppercase characters.
For example: Press the HOLD key.
FOR MORE INFORMATION
For more information about features available with the Panasonic DBS 576 system
and digital phones, contact your system administrator or DBS 576 dealer, or refer to
the Panasonic publication Feature Operation (Section 700).

576-25-750 DBS 576 (USA), issued March 1999 7
1.UNDERSTANDING YOUR PHONE
The following information in this chapter will familiarize you with your Panasonic
digital phone and enable you to effectively use its call-handling features:
•Non-display Phones
•Small-display Phones
•Large-display Phones
•Using Variable Mode
•Changing the Default Display
•Understanding Display Information.
NON-DISPLAY PHONES
Non-display phones do not have a Liquid Crystal Display (LCD). Table 1 describes
the features (1-18 below) that are typical of non-display phones.
Figure 1. Non-display phone

1. Understanding Your Phone
8 DBS 576 (USA), issued January 1999 576-25-750
Table 1. Non-display phone features
# Feature Description
❶Message Waiting Indicator Indicates that you have a message.
❷PROG Key Used to program Flexible Function (FF) and one-
touch keys, to adjust ringer volume, and to send a
flash signal. Depending on the setup of your
system may also be used to transfer calls.
❸CONF Key Used to establish conference calls and to check FF
key and one-touch features.
❹One-Touch Keys Used to make outside calls or to access system
features.
❺Flexible Function (FF)
Keys Used to access outside lines or to access system features.
❻DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call
Forwarding is set.
❼MUTE Indicator Indicates that your voice is muted (i.e., party on the
other end cannot hear you). Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
❽EXT Indicator Lights when you are on a call and flashes when you
hold a call.
❾ON/OFF Indicator Lights when the ON/OFF key has been pressed.
❿REDIAL Key Used to redial the last number dialed.
❶❶ MUTE Key Used to activate/deactivate the Mute function.
When activated, the party on the other end cannot
hear you. (See item 7, MUTE Indicator.)
❶❷ AUTO Key Used to access speed dialing or enter account
codes.
❶❸ ON/OFF Key Used to make a call without lifting the handset or
to turn the speaker on and off.
❶❹ FLASH Key Used to end an outside call and to either restore
outside dial tone or switch to external dial tone
status without hanging up the receiver.
❶❺ VOLUME Key Used to adjust the level of tones, background
music, ringing, receiver volume, and display
contrast.
❶❻ HOLD Key Used to hold calls, to retrieve held calls, and to
complete FF key programming.
❶❼ Microphone Used to talk to another party without using the
handset.
❶❽ Speaker Outputs tones and voice at your extension.

1. Understanding Your Phone
576-25-750 DBS 576 (USA), issued March 1999 9
SMALL-DISPLAY PHONES
Small-display phones have a display containing two lines of text. Table 2 describes
the features (1-22 below) that are typical of small-display phones.
Figure 2. Small-display phone
Table 2. Small-display phone features
# Feature Description
❶Message Waiting Indicator Indicates that you have a message.
❷Display Displays information about the phone’s status,
menus, and dialing directories.
❸MODE Key Used to change display modes from Default Mode
to Speed Dial Mode or Extension Directory Mode.
❹END Key Used to exit Directory Mode and return the display
to Default Mode.
❺Soft Keys Used to select speed dial directories or numbers.
❻PROG Key Used to program Flexible Function (FF) and one-
1
ENDMODE
DND/CF
ABC
JKL
TUV
OPER
GHI
PRS
DEF
MNO
WXY
MUTE
EXT
REDIAL
PROG
CONF
MUTE
AUTO
ON/OFF
FLASH
Speakerphone
VO LU M E HOLD
DIGITAL BUSINESS SYSTEM
1
4
7
*
2
5
8
0
3
6
9
14
9
87
6
5
4
3
2
15
16
17
22
21
08:24 Tue NO V 14
173 Sandy
10
11
12
13
18 19 20

1. Understanding Your Phone
10 DBS 576 (USA), issued January 1999 576-25-750
# Feature Description
touch keys, to adjust ringer volume, and to send a
flash signal. Depending on the setup of your
system may also be used to transfer calls.
❼CONF Key Used to establish conference calls and to check FF
key and one-touch features.
❽One-Touch Keys Used to make outside calls or to access system
features.
❾Flexible Function (FF)
Keys Used to access outside lines or to access system features.
❿DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call
Forwarding is set.
❶❶ MUTE Indicator Indicates that your voice is muted (i.e., party on the
other end cannot hear you). Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
❶❷ EXT Indicator Lights when you are on a call and flashes when you
hold a call.
❶❸ ON/OFF Indicator Lights when the ON/OFF key has been pressed.
❶❹ REDIAL Key Used to redial the last number dialed.
❶❺ MUTE Key Used to activate/deactivate the Mute function.
When activated, the party on the other end cannot
hear you. (See item 11, MUTE Indicator.)
❶❻ AUTO Key Used to access speed dialing or enter account
codes.
❶❼ ON/OFF Key Used to make a call without lifting the handset or
to turn the speaker on and off.
❶❽ FLASH Key Used to end an outside call and to either restore
outside dial tone or switch to external dial tone
status without hanging up the receiver.
❶❾ VOLUME Key Used to adjust the level of tones, background
music, ringing, receiver volume, and display
contrast.
❷● HOLD Key Used to hold calls, to retrieve held calls, and to
complete FF key programming.
❷❶ Microphone Used to talk to another party without using the
handset.
❷❷ Speaker Outputs tones and voice at your extension.

1. Understanding Your Phone
576-25-750 DBS 576 (USA), issued March 1999 11
Changing the Default Display
The MODE key enables you to change the software mode of the display from
Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial
[SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables
you to return the display to Default Mode.
While in Directory Mode, the soft keys enable you to view either the SSD, PSD, or
Extension directories. After selecting the desired directory, the soft keys also enable
you to either view or dial speed dial or extension numbers. (For more information on
using directories to make calls, see “Dialing Speed Dial Numbers” and “Calling
Other Extensions.”)
While in Variable Mode, you can also use the soft keys to access various system
features.
Notes:
•You must be in Directory Mode to view speed dial and extension directories
or dial speed dial numbers using the soft keys.
•The system features displayed in Variable Mode require system
programming.
1. (A) Press the MODE key one time to access the speed dial directories. (66'
and 36' appear on the second line of the display.)
OR
(B) Press the MODE key twice to access the Extension Directory. (EXT appears
on the second line of the display.)
2. Press the END key to return to Default Mode.
Understanding Display Information
Display information indicates the status of the phone. However, this information
will vary depending on how the phone is programmed and its status. Several of the
more common displays are illustrated below.
Figure 3. Idle condition for small-display phone (display default)
➨To display the Directory Mode on a small-display phone
10:40 Wed Mar 17
113 Brandy
Extension User Name

1. Understanding Your Phone
12 DBS 576 (USA), issued January 1999 576-25-750
Figure 4. Messages received for small-display phone
Figure 5. Reminder alarm for small-display phone
Figure 6. Incoming outside call for small-display phone
Figure 7. Outside call in progress for small-display phone
Figure 8. Internal calling in use for small-display phone
Using Variable Mode
Using Variable Mode allows you to use the soft keys to access programmed system
features when your phone is in the following states:
•During an intercom call
•During a CO dial tone
•During a trunk call
•After dialing a busy extension
10:40 Wed Mar 17
MSG Carter
Number of
Messages
Person that
left the first
message
10:40 Wed Mar 17
Alarm 12:30 PM
Alarm Time Alarm
indicator
INCM CO 03
113 Brandy
Incoming
Outside Call Outside line number
Talk Greg
113 Brandy
Intercom
call Called Party
On Line 0’15
113 Brandy
Outside call
in progress Call Duration

1. Understanding Your Phone
576-25-750 DBS 576 (USA), issued March 1999 13
1. Lift the handset or press the ON/OFF key.
2. Press the Variable Mode key.
3. Replace the handset or press the ON/OFF key.
1. After turning Variable Mode on, the display will reflect the programmed
features during an intercom call, CO dial tone, trunk call, or after dialing a busy
extension.
2. Press the >or <key next to the desired feature.
LARGE-DISPLAY PHONES
Large-display phones are distinguished by their large displays. Table 3 describes the
features (1-23 below) that are typical of large-display phones.
Figure 9. Large-display phone
➨To activate Variable Mode on a small-display phone
➨To use Variable Mode on a small-display phone
DND/CF
ABC
JKL
TUV
OPER
GHI
PRS
DEF
MNO
WXY
MUTE
EXT
REDIAL
CONF MENU PREV NEXT PROGMSG
MUTE
AUTO
ON/OFF
FLASH
Speakerphone
V O LU M E H O LD
1
4
7
*
2
5
8
0
3
6
9
10
02:28 Thu NO V 14
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION SYSTEM
987
65
4
3
3
2
1
23 FUNCTION EXT
173 LangfordS
13
11
12
19
14
20
22
21
18
17
16
15

1. Understanding Your Phone
14 DBS 576 (USA), issued January 1999 576-25-750
Table 3. Large-display phone features
# Feature Description
❶Message Waiting Indicator Indicates that you have a message.
❷Display Displays information about the phone’s status,
menus, and dialing directories.
❸Soft Keys Used to select menus, directories, speed dial
numbers, and to access call-handling features.
❹MSG Key Used for Auto-CallBack to a telephone which has
left a text message or to access voice messages.
❺CONF Key Used to establish conference calls and to check
Flexible Function (FF) and one-touch key settings.
❻MENU Key Used to return to the default Main Menu screen
which contains the following items:
•Personal Dial
•System Dial
•Extension
•Function System
•Function Ext
❼PREV Key Used to return to the previous screen.
❽NEXT Key Used to advance to the next screen.
❾PROG Key Used to program FF and one-touch keys, to adjust
ringer volume and to send a flash signal.
Depending on the setup of your system may also be
used to transfer calls.
❿Flexible Function (FF)
Keys Used to access outside lines or to access system features.
❶❶ DND/CF Indicator Indicates that Do-Not-Disturb (DND) or Call
Forwarding is set.
❶❷ MUTE Indicator Indicates that your voice is muted (i.e., party on the
other end cannot hear you). Lights solid when your
hands-free microphone is muted and flashes when
your handset is muted.
❶❸ EXT Indicator Lights when you are on a call and flashes when you
hold a call.
❶❹ ON/OFF Indicator Lights when the ON/OFF key has been pressed.
❶❺ REDIAL Key Used to redial the last number dialed.
❶❻ MUTE Key Used to activate/deactivate the Mute function.
When activated, the party on the other end cannot
hear you. (See item 12, MUTE Indicator.)
❶❼ AUTO Key Used to access speed dialing or enter account
codes.

1. Understanding Your Phone
576-25-750 DBS 576 (USA), issued March 1999 15
# Feature Description
❶❽ ON/OFF Key Used to make a call without lifting the handset or
to turn the speaker on and off.
❶❾ FLASH Key Used to end an outside call and to either restore
outside dial tone or switch to external dial tone
status without hanging up the receiver.
❷● VOLUME Key Used to adjust level of tones, background music,
ringing, receiver volume, and display contrast.
❷❶ HOLD Key Used to hold calls, to retrieve held calls, and to
complete FF key programming.
❷❷ Microphone Used to talk to another party without using the
handset.
❷❸ Speaker Outputs tones and voice at your extension.
Changing the Default Display
The ten soft keys located alongside the display on a large-display phone allow you
to change the software mode of the display. Instead of displaying the Main Menu
(Default Mode) for instance, you can set your phone to display one of the following
directories or menus:
•Personal Dial - Allows you to program, view, or dial PSD numbers using the
soft keys.
•System Dial - Allows you to view or dial SSD numbers using the soft keys.
•Extension - Allows you to view or dial other extensions using the soft keys.
•Function System - Allows you to access most key telephone features, such as
Call Forwarding, Do-Not-Disturb (DND), Microphone Mute, Background
Music, Call Pickup, Account Codes, etc.
•Function Extension - Allows you to assign frequently used phone features for
easy access. Most items found under the Function System Menu can be
assigned to the Function Extension Menu in any order you desire.
1. Press the soft key to the left of the desired directory or menu. (The selected
directory or menu of feature displays.)
2. Press the MENU key to return to the Main Menu.
Note: Menus are programmable or customizable per extension. Therefore, the
actual menu that displays depends on your system configuration.
➨To display a directory or menu on a large-display phone

1. Understanding Your Phone
16 DBS 576 (USA), issued January 1999 576-25-750
Understanding Display Information
Display information indicates the status of the phone. However, this information
will vary depending on how the phone is programmed and its status. Several of the
more common displays are illustrated below.
Figure 10. Idle condition for large-display phone (display default)
Figure 11. Messages received for large-display phone
Figure 12. Reminder alarm for large-display phone
10:40 Wed MAR 17
Extension 113 Brandy User Name
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION SYSTEM
FUNCTION EXT
10:40 Wed MAR 17
Number of MSG Carter Person that
Messages PERSONAL DIAL left first
SYSTEM DIAL message
EXTENSION
FUNCTION SYSTEM
FUNCTION EXT
10:40 Wed MAR 17
Alarm Alarm 12:30PM Alarm indicator
Time PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION SYSTEM
FUNCTION EXT

1. Understanding Your Phone
576-25-750 DBS 576 (USA), issued March 1999 17
Figure 13. Incoming outside call for large-display phone
Figure 14. Outside call in progress for large-display phone
Figure 15. Internal calling in use for large-display
Incoming INCM CO 03 Outside line
outside call 113 Brandy number
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION SYSTEM
FUNCTION EXT
Outside On Line 0’15 Call duration
Call in
113 Brandy
Progress PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION SYSTEM
FUNCTION EXT
IntercomTalk Greg Called party
Call 113 Brandy
PERSONAL DIAL
SYSTEM DIAL
EXTENSION
FUNCTION SYSTEM
FUNCTION EXT

1. Understanding Your Phone
18 DBS 576 (USA), issued January 1999 576-25-750
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576-25-750 DBS 576 (USA), issued March 1999 19
2. SETTING UP YOUR PHONE
You can use the procedures in this chapter to customize your phone for the
following:
•Adjusting Volume and Display Settings
•Setting Up Flexible Function Keys
•Setting Up One-touch Keys
•Setting Up Speed Dialing
•Assigning and Deleting Personal Speed Dial (PSD) Numbers
•Linking System Speed Dial Numbers
•Assigning and Deleting Names for PSD Numbers.
ADJUSTING VOLUME AND DISPLAY SETTINGS
You can adjust the volume or contrast of the following by pressing the VOLUME
key:
•Intercom and incoming ringer
•Handset
•Speaker
•Display contrast of your phone
1. Press the VOLUME key:
a) During ringing to adjust the intercom or incoming ring tone.
b) During a call to adjust the handset or speaker volume.
1. Press the ON/OFF key.
2. Press the PROG key.
3. Enter 9, then 1to adjust the incoming ring tone. (The phone produces a tone.)
OR
➨To adjust the volume of your phone while it is in use
➨To adjust the volume of your phone while it is idle

2. Setting Up Your Phone
20 DBS 576 (USA), issued January 1999 576-25-750
Enter 9, then 2to adjust the intercom ring tone. (The phone produces a tone.)
4. Press the VOLUME key.
5. Press the ON/OFF key.
Note: This task requires a display phone.
1. While the phone is idle, press the #key.
2. Press the VOLUME key.
SETTING UP FLEXIBLE FUNCTION KEYS
You can set up Flexible Function (FF) keys to initiate system features or to assign
specific extension numbers.
Note: You cannot set up FF keys that are dedicated to outside lines. Contact your
system administrator or DBS 576 dealer to make changes to dedicated FF keys.
1. Pickup the handset or press the ON/OFF key.
2. Press the PROG key.
3. Press the FF key to be programmed.
4. Do one of the following:
If . . . Then . . .
You want one-key assess to a certain
feature:
Notes:
•You must enter a dial code when
assigning features. (See Appendix A,
“Dial Code List”)
•Not all dial codes can be stored in FF
keys.
a. For a fixed dial code, press the REDIAL
key. For a flexible dial code, proceed to
step b.
b. Enter one of the dial codes listed in
Appendix A, “Dial Code List”
**You want one-key access to a specific
extension number, plus the ability to pick
up the extension’s calls and know when the
extension is busy.
Enter the extension number.
➨To adjust the display contrast of your phone
➨To set up FF keys