Panasonic KX-UT248 User manual

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Panasonic KX-UT248 manual
A. Initial operation
1. Requirements and Information
It is currently not possible to connect corded headsets to the Panasonic telephone
systems because they do not feature a headset softkey to activate the headset mode.
On the KX-UT248, only 21 of the 24 function keys are available. The other 3 function keys
are reserved as line keys.
2. Adding an extension
All telephones you receive are preconfigured and connected to the telephone system.
B. Notices
1. Encryption
You have the option of voice encrypting (SRTP) your telephone calls. You can activate this function
for your customer account via the administration portal at any time.
2. “Hot desking”
The basic function of “Hot desking” allows cancelling the registration of existing users and
registering new users to your Panasonic device. This is useful when employees frequently change

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their work station but don’t take along
their devices.
After completing the registration process, your configuration is automatically transferred to the new
telephone.
1. Step: Cancelling the registration of the current extension
Press the “Setting” softkey Select “Application” Select “Phone Setting” Select
“Logoff”
The registration of the extension has been successfully cancelled
2. Step: Registering the new extension
Enter the extension number Press the “Enter” softkey to confirm Enter the voicemail PIN
Press the “Enter” softkey to confirm The new extension is now registered. This may take some
time.
C. Operation
1. Basic functions
1.1. Keys/Connections overview
Panasonic KX-UT248 (Front view)
LCD: 4,4 inches LCD
The KX-UT248 features a
backlit LCD.
Enter
Confirms the selected entry.
Softkeys (S1 to S4)
To select the functions in the
bottom line of the display.
Cancel
Cancels the selected
function.

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Do not disturb (DND,
forced busy)
Activates do not disturb
(DND) for your extension.
The telephone won’t ring,
same as “for call
forwarding... delayed” to the
caller.
VoiceMail
Accesses VoiceMail.
Conference call
To start a 3-way call.
Hold
Places a call on hold. When
a call is placed on hold the
“Hold” light flashes red.
Signal light message/call
signal
The light flashes green with
an incoming call.
The light is a steady red to
indicate a voicemail message.
Mute
Mutes the
microphone/receiver during
a call.
Currently not defined Microphone
Used for hands-free mode.
Receiver hook
Secures the receiver if the
device is mounted on a wall.
Transfer
Transmits a call to another
party.
Freely programmable
function keys
The light on the keys
indicates their respective
status.
Hands-free mode /
Headset
The light on the keys
indicates their respective
status.
Page keys
Used to switch the page of
flexible buttons displayed.
There are three pages of eigtl
flexible buttons.
Redial
Used to redial the last
dialled number.
Navigation keys
For adjusting the volume or
to select the desired entries.
Panasonic KX-UT248 (Back view):

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1.2. Placing calls
There are various methods for placing a call:
With the receiver
Pick up the receiver, enter the number number and press [ENTER] to confirm the telephone
number.
or enter the desired telephone number and pick up the receiver.
With the speaker / microphone
Enter the telephone number and press [SP-PHONE/HEADSET].
Calling a number from the call list
Press the softkey and select [Call list] and confirm with [ENTER].
This displays the telephone numbers for the last missed, incoming and outgoing telephone
numbers. Select the respective telephone number using .
Select the respective telephone number and press [ENTER] to place the call.
Calling a number from the phone book
Press the softkey to access the phone book.
Use the arrow keys to select the respective name. Alternatively, you can also use the “Search”
softkey to enter an initial (or additional letter) and confirm with the “Enter” softkey, which
displays a list of search results.
Select the respective phone book entry and press [ENTER] to place the call.
Dialing the number via function keys
Press the respective function keys on your telephone to place a call.
Refer to “2.2. Function keys” for options to program function keys.
Refer to the administration portal manual for instructions on configuring the function keys for
your extension.
1.3. Incoming call
There are various options for answering a call:
Using the receiver
- Pick up the receiver.

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With the speaker / microphone
- Press the [SP-PHONE/HEADSET] key.
With the headset
- Press the [SP-PHONE/HEADSET] key, when you have connected your headset.
1.4. Missed calls
The telephone display indicates missed calls (e.g.: “Missed calls: 001”).
To view missed calls press the softkey and select [Missed call], then confirm with [ENTER].
Now, you can see a list of missed calls. Use to select the respective call
1.5. Call pick-up
If the function keys (speed dial, busy field lamps (BFL), etc.) have been configured through the
administration portal and all parties are members of a pick-up group, you can pick up the call from
another extension.
(For details on configuring the busy field lamps (BFL), please refer to the administration portal
manual)
1.6. Hold
1. During an active call press the [HOLD] key.
The active call is now placed on “Hold”.
2. Returning to a call on hold.
Press the [HOLD] key again.

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1.7. Call waiting/Toggle calls
1. If you are already have an active call, one of the function keys lights up green.
2. The call waiting tone indicates a second call is coming in. At the same time, another function key
rapidly flashes green. Press the function key (next to the rapidly flashing LED) to accept the call.
3. You can now toggle between the two calls by directly pressing the two function keys. The active
call is indicated with a consistent green LED and the waiting call with a flashing green LED.
4. To end a call, simply hang up the receiver during the active call.
1.8. Conference calls/Toggle calls
Your Panasonic system telephone allows you to place a 3-way call.
1. Call party 1.
2. Once party 1 has been reached, press the [CONF] key. The active call is now placed on “Hold”.
3. Now call party 2 and wait until party 2 has been reached.
4. Now press the [CONF] key to activate the 3-way call. The display now indicates Conference.
Removing a party from a conference call / toggling:
1. Press [HOLD] key during a conference call.
2. Both parties are placed on hold and another line is now open.

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Once [HOLD] has been pressed you cannot continue the conference call.
3. To switch between the two parties (toggle), please press the respective function keys on the right
side of your Panasonic telephone indicating the lines in use (these can only be function keys, which
have not yet been programmed). The function key flashes green when the party is placed on “hold”.
A steady green light indicates you are in an active call.
4. To end one of the calls, simply hang up while the call with this party is active.
5. The party is now disconnected.
6. Press the flashing green function key on the right side of the telephone. You can now continue the
conversation with party 2.
1.9. Attended call transfer
1. During an active call press the key.
2. Now dial the party to whom you would like to transfer the call.
To do so, enter the party’s telephone number and press [ENTER] to confirm.
3. Wait for the other party to answer, then announce the call. If necessary, this step can also be
omitted.
4. Press the softkey .
1.10. Unattended call transfer
During an active call press the BTrf softkey.
Now dial the party to which you would like to transfer the call.
To do so, enter the party’s telephone number and press [ENTER] to confirm.
Hang up the receiver.

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1.11. Call forwarding
You can configure various call forwarding scenarios. For this purpose you can use the call
forwarding profiles.
Under the telephone menu you can only edit the default profle (catch all / always) to be found under
the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via
the administration portal. For more information, refer to the administration portal manual and the
Ncontrol manual.
The following call forwarding options are available. You can activate or deactivate call forwardings
via the telephone menu's call settings.
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding
option functions only, if the Call Waiting function is deactivated.
Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period
(timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be
forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then
forwarded to the defined destination.
If unavailable (not registered)
The option functions only if the end device is not registered to the telephone system:
When the Internet connection fails or there is no LAN connection.
and
If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 -
John Doe) and a caller calls the direct dial number for the extension directly, call forwarding
applies. If the extension is a member of a queue or a group and the queue or group receives a
call, call forwarding for the individual extension no longer applies! In general, the destination
should always be an available destination number. I.e., make sure that no voicemail or
announcement comes on.

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When disconnecting the connection between the end device and the telephone system, it
can take up to 60 seconds for the call forwarding to work. Once the end device is
reconnected to the telephone system, it can take up to 60 seconds for it to register.
Call forwardings can alternatively be activated through * codes:
*10 Activation of the call forwarding profile
*11 + destination Permanent call forwarding to telephone number
**11 Cancel permanent call forwarding
*12 + destination If no answer after a specific time, delayed call forward
to telephone number
**12 Cancel delayed call forwarding
*13 + destination If busy, forward to telephone number
**13 Cancel call forwarding if busy
*14 + destination Call forwarding if unavailable
**14 Cancel call forwarding if unavailable
2. Advanced telephone features
2.1. Overview
The various telephone system functions (e.g. queues, timing, groups, etc.) can be configured on the
administration portal. For detailed configuration information, please refer to the administration
portal manual.
You can also configure the initial settings for the Panasonic telephone using the softkey “Setting”
“Application”. The following functions are available after pressing “Application”:
Call settings
Call waiting indication: define whether this function should be activated.
(optional, depending on settings on the administration portal) Timeout: set the ringing time.
(optional, depending on settings on the administration portal) Intercom: the intercom
function enables speaking directly to a linked extension through the system, without dial tone and
ring tone.
Caller ID block: set your entire number to be shown to the party being called, the switchboard
number to be displayed or all caller ID information to be blocked.
Call forwarding: activate the function Call forwarding

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Parallel call: configure another telephone or your mobile phone to ring in addition to your
telephone when a call comes in. You can then answer the call with one of the two telephones.
Call forwarding: profiles
Here you can select your preconfigured call forwarding profiles.
For details, please refer to the Ncontrol manual.
You can edit the default profile directly via your device.
For details, please click here.
Telephone settings
Automatic redialling
Suggests number (if necessary, remove function)
Ring tone
Define as primary device
Logoff
Queues
Queues can be enabled or disabled; for set-up see administration portal manual)
Log into an existing queue directly via the telephone.Simply use to select the desired queue and
press [ENTER] to confirm. To log out of the queue, select the respective queue again and press
[ENTER] to confirm.An “x” before a queue indicates you are already logged in.
2.2. Function keys & codes
On the administration portal you can assign the following functions to any function key:
Telephone number
Busy Field Light (BFL)
Intercom
Function code
Services
Please refer to the administration portal manual for detailed information.
Telephone number
You can program any telephone number to one of your function keys. Pressing the programmed
function key then starts a telephone call.