Panasonic KX-TVP150 User manual

Panasonic Telephone Systems
www.voicesonic.com
Phone [phone]
Voice Processing System
KX-TVP150
Summary of Operations
for Subscribers
Panasonic KX-TVP150, KX TVP150, KXTVP150, TVP150

Introduction
The Voice Processing system (VPS) is a convenient,
easy-to-use telecommunications system. With it,
recorded messages can be sent, received and retrieved
at any time from any touch-tone telephone in the
world. The VPS ensures that important calls will never
go unanswered and will receive an appropriate
response without fail.
n Summary of Functions of the Voice Processing
System (VPS)
The following functions are available by calling the
system.
l You can specify the telephone number of a person
to whom you want a message sent and the time you
wish it delivered. Then, at the preset time, the system
calls the number you specified and plays your
recorded message automatically.
(See “Recording External Delivery Messages” on
page 2-13.)
l If you are out, the system will record incoming calls
for you. You can retrieve your messages whenever
you wish.
(See “Receiving Messages” on page l-3.)
l You can specify the number of an extension for your
calls to be forwarded to. Then you can take your
calls in another room or at another desk.
(See “Alternate Extension Transfer Status Setting”
on page 3-5 and “Setting Up the Alternate Exten-
sion” on page 3-6.)
l You can have the system tell you the name of the
caller before you actually take a call. In this way you
can make sure you receive only important calls.
(See “Setting Call Screening” on page 3-4.)
l The system’s interview mailbox function is ideal if
you wish to collect information in the form of replies
to questions. When a caller accesses this function,
the system plays your prerecorded questions to him
or her and then records the replies. Since you can
record any sort of questions you choose, this feature
gives you a very powerful and flexible data gather-
ing tool.

(See “Enabling/Disabling the Interview Mailbox”
’
on page 3-12 and “Recording Questions for the
Interview Mailbox” on page 3-38.)
For details of other functions and operations, please
refer to KX-A240 (sold separately).
n An Outline of the Contents of This Manual
This Summary of Operations for Subscribers explains
briefly the Voice Processing Systems (VPS) operations
by touch-tone telephone for subscribers. This consists
of three chapters:
Chapter 1 - Operation for Subscribers
- Receiving Messages . . . . . . . . . l-l - 1-14
Chapter 2 - Operation for Subscribers
- Sending Messages . . . . . . . . . . . . 2-l - 2-17
Chapter 3 - Setup for Subscribers . . . . . . . . . . . 3-l - 3-41
Chapter 1 explains the Receiving Message operation
by describing the telephone keys to be pressed and the
corresponding prompts.
First find your desired operation from the titles, then
call the VPS.
Chapter 2 explains the Sending Message operation in
the same way as Chapter 1.
Chapter 3 explains Setups for subscribers in the same
way as Chapter 1.
If you want to get more detailed information, see the
Subscriber’s Guide, available separately. If you
become familiar with operating the VPS but you do
not remember the introductory telephone key number,
use the Quick Reference for Subscribers. It shows you
whole menus of operation accompanied with the key
numbers.
In the Voice Mail and Automated Attendant services,
the following functions are always available after main
command entry. They cannot be used, however, in
cases where functions have been assigned to each
number, or when entering the number as some value
(such as mailbox numbers) where it represents the
original meaning (ex. Key [l] means the figure 1).
[8] to change volume level
[9] to change playback speed
[0] to repeat the Help menu
(to call Operator for Non-Subscriber)

[*I to back up
[#] [l] to dial by name
[#] [2] Bulletin Board Service
[#] [3] Department Dialing
[#] [5] Login
[#] [6] Voice Mail Service
[#] [7] to restart (Subscriber’s main command)
[#] [8] to call transfer
[#] [9] to exit the menu
Note: The service access commands ( m m- a m) do
not work while a message is being received.
Some of the Text in This Manual Is Enclosed in Boxes:
The system provides voice prompts to persons
accessing it.
In order to distinguish these voice prompts from the
rest of the text in the manual, they are enclosed in
boxes like the one shown below.
(Example)
Good morning/Good afternoon/Good evening
You have reached the voice processing
system.
W Available Options:
l Guide to the Voice Processing System . . . . . . KX-A240
- Overview of Voice Processing System
Functions
This manual covers the features of the various
VPS functions, explains the duties of the manag-
ers and describes the basics of system operation
for users.
- Detailed Edition for Managers
This manual explains in detail the tasks of the
System Administrator, the System Manager, the
Message Manager and the Bulletin Manager. It
covers the topics of configuration, installation,
initial settings and daily maintenance by the
managers and also includes a troubleshooting
guide.
- Detailed Edition for Subscribers &
Non-Subscribers
This manual describes precisely the operation of
the VPS for both subscribers and non-
subscribers. It offers detailed information on the
various services provided by the VPS (Voice
Mail Service, Automated Attendant Service,
Bulletin Board Service and Interview Service).

l Work Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-A241
Used for setting parameters of the system or
mailbox for reference use in the future.
****************** Quick Tip *********e********
When you finish your call, make sure to follow the prompt
provided by the system to complete the current operation
before actually hanging up the phone.
- If you have to hang up before the prompt is finished -
l Press m m. Then hang up the phone.
l If you forget to press m @B before hanging up the
phone, the line will remain engaged until the prompt
finishes playing. It is therefore necessary to wait about
30 seconds or so before calling the same number back
again.
In addition to subscribers to the system, other persons who
will be using it should also be informed of the above. The
above operation works whenever the system is providing
voice prompt.
********************x**************************
Note: Please cut out the Quick Reference Card from pages
M-3-43 through M-3-46 to use it. You may make as
many photocopies of these pages (M-3-43 through
M-3-46) as you require to make additional cards.

This
Chapter 1
Operation for
Subscribers
Receiving Messages
chapter tells you how to receive messages and
what you can do with the received messages:
Replying immediately, transferring messages
with or without your additional message,
and replaying messages.
Contents
Voice Mail Service Entry ........................... 1-2
Receiving Messages .................................... l-3
Immediate Reply ........................................ 1-4
Message Transfer ...................................... 1-5
Message Transfer with Additional
Message ................................................ l-6
Repeating Messages ................................... 1-7
Rewinding Messages ................................... 1-8
Fast Forwarding Messages ......................... 1-9
Erasing Messages ....................................... l-10
Replaying Previous Messages ..................... l-l 1
Playing the Next Message .......................... 1-12
Scanning Messages .................................... 1-13

Voice Mail Service Entry
(main command)
1
-2
3
Dial an extension number which is connected to
the Voice Mail Service.
Good morning/Good afternoon/Good evening
You have reached the voice processing
system.
Please enter the mailbox number of the
person for whom you wish to leave a
message.
To enter by name, please press a pound sign
and [I].
If you are using a rotary telephone, please
wait a moment.
To call the operator, press [O].
Press the star a key. Then enter your mailbox
number.
Please enter the password, followed by a
pound sign.
Enter the password, if you have the password.
Now, you are in the subscriber’s main command
menu.
1-2 Subscriber - Receiving

Receiving Messages
1
2
Go to the subscriber’s main command menu.
Check the announcement of the number of mes-
sages.
To receive a message, press [l J.
3
Press 0 to use the Receiving Messages menu.
4 R’ h evrew t e number of messages, and the mes-
sage information.
5 Review the message.
To repeat this message, press [I J.
To play the next message, press [2].
To erase this message, press [3/.
To reply, press [4].
To transfer this message, press [7].
For help, press [O].
6 Press a to show the whole menu (for Help).
To repeat this message, press [I].
To replay the previous message,
press [I] twice.
To play the next message, press [2].
To erase this message, press [3].
To reply, press [4].
To rewind, press [S].
To fast forward, press [6].
To transfer this message, press [7].
For message scan, press [#].
The VPS will then provide information about
the message sender and the recording date of the
message.
**********************************************
Hint
Step 6 - Y.ou do not have to listen to the
whole menu, if you do not wish to.
**********************************************
Subscriber - Receiving l-3

Immediate Reply
1
2
Go to the Receiving Messages menu.
(See steps 1 - 5 in Receiving Messages)
Press m for Immediate Reply.
To call message sender, press [I].
To record a message, press [2].
3 Press 0 to record a message.
4
5
6
I’ll deliver this message to the mailbox . . . .
Please leave me a message at the tone.
To end recording, press [I].
To pause and restart recording, press [2].
Record your message at the tone.
Press 0 to end recording.
~
Press 0 to accept the message.
Your recording has been accepted.
****************************x******************
Hint
Step 3 - You can call the message sender by
pressing [ 11.
Step 5 - You can pause/restart recording by
pressing [2].
Step 6 - You can change the message by
pressing [ 11.
********************************x**************
l-4 Subscriber - Receiving

Message Transfer
1
2
3
4
6
Go to the Receiving Messages menu.
(See steps 1 - 5 in Receiving Messages)
Press 0 to use the Message Transfer menu.
Enter the mailbox number of the intended recip-
ient.
(To repeat this information, press [3].)
(To cancel message transfer, press [*I.)
Press 0 to accept.
Press 0 to transfer the message.
To add your comment, press [I J.
Otherwise, press [2].
**********************************************
Hint
Step 3 - You can enter by name by pressing
[#] first.
Step 6 - You can add the mailbox number by
pressing [2].
You can review the mailing list by
pressing [3].
You can cancel message transfer by
pressing[ *].
**********************************************
Subscriber - Receiving 1-5

Message Transfer with
Additional Message
l-6
Same as Message Transfer.
7
Press 0 to record a comment.
To add your comment before this message,
To add your comment after this message,
8
9
Choose 0 or m and press it.
Please state your comment at the tone.
To end recording, press [I].
To pause and restart recording, press [2].
Speak your comment and press 0 to end
recording.
To review your comment, press [I].
To accept, press [2].
To record a new one, press [3].
10 Press m if th e comment is acceptable.
***********************************************
Hint
Step 9 - You can press [2] to pause/restart
recording.
Step 10 -You can press [3] to change your
comment.
You can press [l] to review your
comment.
*****************x****************************
l-6 Subscriber - Receiving

Repeating Messages
1
2
Go to the subscriber’s main command menu.
Check the announcement of the number of mes-
sages.
To receive a message, press [I].
To deliver a message, press [2].
For other features, press [3 J.
For help at any time, press [O].
3
4
5
Press 0 to use the Receiving Messages menu.
Review the number of messages, and the mes-
sage information.
Review the message.
To repeat this message, press [I].
To play the next message, press [2].
To erase this message, press [3].
To transfer this message, press [7].
6 Press 0 to repeat the message.
Subscriber - Receiving 1-7

Rewinding Messages
1
2
3
4
5
6
Go to the subscriber’s main command menu.
Check the announcement of the number of mes-
sages.
To receive a message, press [I J.
To deliver a message, press [2].
Press m to use the Receiving Messages menu.
Review the number of messages, and the mes-
sage information.
Review the messages.
While playing a message, press m to rewind.
1-8 Subscriber - Receiving

Fast Forwarding Messages
1
2
3
4
5
6
Go to the subscriber’s main command menu.
Check the announcement of the number of mes-
sages.
To receive a message, press [I].
To deliver a message, press [2].
Press 0 to use the Receiving Messages menu.
Review the number of messages, and the mes-
sage information.
Review the messages.
While playing a message, press m for fast for-
warding.
Subscriber - Receiving
1-9

Erasing Messages
1
2
3
4
5
6
Go to the subscriber’s main command menu.
Check the announcement of the number of mes-
sages.
To receive a message, press [I].
To deliver a message, press (21.
For other features, press [3].
For help at any time, press [O].
Press 0 to use the Receiving Messages menu.
Review the number of messages, and the mes-
sage information.
Review the message.
To repeat this message, press [I].
To play the next message, press [2/.
To erase this message, press [3].
To reply, press [4].
To transfer this message, press [7].
For help, press [O].
Press m for erasing messages.
All messages are erased.
or
The message is erased.
l-10 Subscriber - Receiving

Replaying Previous
Messages
1
2
3
4
5
6
Go to the subscriber’s main command menu.
Check the announcement of the number of mes-
sages.
To receive a message, press [I].
To deliver a message, press [2].
Press 0 to use the Receiving Messages menu.
Review the number of messages, and the mes-
sage information.
Review the message.
To repeat this message, press [I].
To play the next message, press [2].
To transjer this message, press [7].
Press 0 twice continuously to replay the pre-
vious message.
Subscriber - Receiving 1-11

Playing the Next Message
Go to the subscriber’s main command menu.
Check the announcement of the number of mes-
sages.
To receive a message, press [I].
To deliver a message, press [2].
Press 0 to use the Receiving Messages menu.
Review the number of messages, and the mes-
sage information.
Review the message.
To repeat this message, press [I].
To play the next message, press [2/.
To erase this message, press [3].
To reply, press [4].
To transfer this message, press [7].
For help, press [O].
Press m to play the next message.
I-12 Subscriber - Receiving

Scanning Messages
1
2
3
4
5
Go to the Receiving Messages menu.
(See steps 1 - 5 in Receiving Messages)
Press m for the Help menu.
To repeat this message, press [I J.
To replay the previous message,
press [I] twice.
To play the next message, press [2].
To erase this message, press [3].
To reply, press [4].
To rewind, press [SJ.
To fast forward, press [6].
To transfer this message, press (71.
For message scan, press [#].
Press m for scanning messages.
These are the brief segments of your
messages. I
Review top 4 seconds of the message.
To replay the information of the previous
message, press [I].
To play the information of the next
message, press [2 /.
To play the message, press [*I.
or
To replay the previous message, press 1.
To play the next message, press 2.
To play the entire message, press [I].
Press 0, m or 0 .
Subscriber - Receiving 1-13

Scanning Messaees
**********************************************
Hint
Step 2 - If you do not want to listen to the
Help menu, you can go to step 4
directly.
**********************************************
1-14 Subscriber - Receiving

Chapter 2
Operation for
Subscribers
- Sending Messages
This chapter tells you how to send messages:
recording and delivery.
Contents
Voice Mail Service Entry ........................... 2-2
Call Transfer .............................................. 2-3
Message Delivery ....................................... 2-4
Recording Messages ................................... 2-6
Recording Messages
(for Non-Subscribers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Recording Messages
(from a rotary phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Setting Delivery Time, Urgent/Private
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Checking Mailbox Distribution . . . . . . . . . . . . . . . . . . 2-11
Recording External Delivery Messages . . . . . . 2-13
Checking External Message Delivery
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16