Panasonic KX-TVS75 User manual

Please read this manual before installing, customizing, or operating the Voice Processing System.
POWER
VOICE PROCESSING SYSTEM
Voice Processing System
Installation Manual
<KX-TVS75>
KX-TVS75
KX-TVS100
KX-TVS200
www.voicesonic.com
Phone: [phone]
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Panasonic KX-TVS75, KXTVS75, TVS75, KX-TVS100, KXTVS100, TVS100, KX-TVS200, KXTVS200, TVS200
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS75/KX-TVS100/KX-TVS200

2

Important Information 3
Important Information
SAFETY REQUIREMENTS
• Read all the information contained in this manual.
• Follow all product warnings, cautions, and instructions.
• Do not install the unit near water or moisture, heating appliances, or electrical noise
generating devices such as televisions, monitors, fluorescent lamps, or electric motors.
• Install the unit so that the power cord is not obstructed in any way. Do not connect this
unit to an extension cord.
• Mount the unit on a stable wall surface. Do not mount the VPS inside of a separate
enclosure unless it is properly ventilated.
• Keep the unit free of dust, moisture, high temperature exposure (more than 40 °C{104
°F}) and vibration. Do not expose the unit to direct sunlight.
• Do not insert wires, pins, or any other material into the unit's vent slots or access points.
This could result in electrical shock and serious unit malfunction.
• Do not block the vent slots and openings located on the unit.
• This unit is designed to operate at one specific voltage and current setting. The proper
voltage and current required for this unit are listed on the product label.
• This unit is equipped with a 3-wire grounding plug. The plug will only fit into a
grounded power outlet. Do not modify this plug in any way. If it cannot be inserted into
the outlet, have the outlet replaced by a licensed electrician.
• Do not overload wall outlets. Overloaded outlets could result in fire and/or electrical
shock.
• Do not disassemble this product. Dangerous electrical shock could result. The unit must
only be disassembled and repaired by qualified Panasonic Factory Service Technicians.
• If the unit malfunctions, disconnect the unit from the telephone line and check the line
by reconnecting the telephone. If the telephone operates properly, have the VPS repaired
by an authorized Panasonic Factory Servicenter.
• Unplug the unit from its power source before cleaning.
• Do not use solvents, liquid cleaners, water, or abrasive powders to clean this unit. Use
only a damp soft cloth for cleaning.
• Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock.
• Unplug and transport the unit to a service technician if the power supply cord is frayed
or damaged, if the cabinet is cracked or broken, or when the unit has been exposed to
moisture, has been dropped, or is not otherwise operating properly.
• Do not use the telephone during a lightning storm or to report a gas leak in the vicinity
of the leak.

4Important Information
WARNING
TO PREVENT FIRE OR ELECTRICAL SHOCK, DO NOT EXPOSE THIS UNIT
TO RAIN OR MOISTURE.
When you ship the product
Carefully pack and send itprepaid,adequately insured and preferably inthe original carton.
Attach a postagepaid letter, detailing the symptom, to the outside of the carton. DO NOT
send the product to the Executive or Regional Sales offices. They are NOT equipped to
make repairs.
Product service
Panasonic Factory Servicenters for this product are listed in the servicenter directory.
Consult your authorized Panasonic dealer for detailed instructions.
WARNING
THIS UNIT MAY ONLY BE INSTALLED AND SERVED BY QUALIFIED
SERVICE PERSONNEL.
The serial number of this product may be found on the label affixed to the bottom or back of
the unit.You should note the serial number of this unit in the space provided and retain this
book as a permanent record of your purchase to aid in identification in the event of theft.
MODEL NO.:
SERIAL NO.:
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
For your future reference

Important Information 5
WHEN A FAILURE OCCURS WHICH RESULTS IN THE INTERNAL PARTS
BECOMING ACCESSIBLE, DISCONNECT THE POWER SUPPLY CORD
IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.
DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING
THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT,
AND RECONNECT THE POWER FIRST.
THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG. FOR
SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN
EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING
TO REGULATIONS.
THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE,
ENSURE THAT THE SOCKETOUTLET IS LOCATED/INSTALLED NEAR THE
EQUIPMENT AND IS EASILY ACCESSIBLE.
Trademarks
• HyperTerminal is registered trademark of HILGRAEVE, INCORPORATED.
• IBM is registered trademark of International Business Machines Corporation.
• Procomm Plus is registered trademark of DATASTORM TECHNOLOGIES, INC.
• Smartcom is registered trademark of Hayes Microcomputer Products, Inc.
TELEPHONE COMPANY AND F.C.C. REQUIREMENTS AND
RESPONSIBILITIES
Notify The Telephone Company
Installation must be performed by a qualified professional installer. If required, provide the
telephone company with the following technical information:
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to the
manufacturer's instructions.

6Important Information
•The telephone numbers to which the system will be connected.
• Make: Panasonic
• Model: KX-TVS75/100/200
• FCC Registration No.: found on the bottom or back of the unit.
• Ringer Equivalence No.: 0.4B
• Facility Interface Code: 02LS2
• Service Order Code: 9.0F
• Required Network Interface Jack: RJ11C
Connection to the Telephone Line
The VPS unit must not be connected to coin operated telephone lines. Contact the telephone
company before connecting this unit to a party line.
Telephone Service Problems
The telephone company may temporarily discontinue service if the VPS causes problems with
the telephone network. Discontinuedservice usuallyoccurs afterpriornotification. When prior
notification is not practical, the telephone company must:
•Promptly notify the customer of the temporarily discontinued service.
•Provide the customer with an opportunity to correct the situation or problem.
•Inform the customer of the right to bring a complaint to the Federal Communication
Commission pursuant to the procedures set forth in Subpart E of Part 68 of the FCC
Telephone Equipment Rules.
Telephone Network and Terminal Equipment compatibility
Availability of Telephone Interface Information
When requested by the customer, the telephone company must provide the following
information:
Changes in Telephone Company Communications Facilities, Equipment, Operations,
and Procedures
The telephone company may make changes to its communication facilities, equipment,
operations, or procedures, when such action is reasonably required in the operation of its
business, and is not inconsistent with FCC rules (FCC Telephone Equipment Rules, Part
68).
The customer shall be given adequate notice in writing when changes will:
•render the customer's equipment incompatible with telephone company
communications
•require modification or alteration of customer terminal equipment
•materially affect customer terminal equipment use or performance
•technical information concerning interface parameters.
•technical information not specified in FCC rules such as the number of ringers that
can be connected to a particular telephone line.

Important Information 7
Adequate notice provides the customer with the opportunity to make any necessary
alterations in order to maintain uninterrupted service.
Note
This equipment has been tested and found to comply with the limits specified for a
Class A digital device (pursuant to Part 15 of the FCC rules). These limits are designed
to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy. To prevent harmful radio interference, this equipment
must be installed in accordance with the instructions contained in this manual.
Operation of this equipment in a residential area is likely to cause harmful
interference. When this occurs, users must correct the interference problem at their
own expense.
Ringer Equivalence No. (REN)
Customers, before connecting terminal equipment to the telephone network, shall upon request
of the Telephone Company, inform the Telephone Company of the particular line(s) to which
such connection is made, the F.C.C. registration number (see the label on the bottom or back
of the unit) and ringer equivalence number (REN) of the registered terminal equipment.
The REN is useful in determining the quantity of devices you may connect to your telephone
line and still have all of those devices ring when your telephone number is called. In most, but
not all areas, the sum of the REN's of all devices connected to one line should not exceed five
(5.0). To be certain of the number of devices you may connect to your line, as determined by
the REN, you should contact your local telephone company to determine the maximum REN
for your calling area.
CAUTION
Any change or modification made to the terminal equipment, not expressly approved by the
manufacturer, could void the user's authority to operate this equipment.
When programming and/or making test calls to emergency numbers:
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform these tests during off-peak hours, such as early morning or late evening.

8Table of Contents
Table of Contents
1 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO ............................................................ 14
1.1.1 Why Voice Processing? .............................................................................................. 14
1.1.2 Basic Operations......................................................................................................... 14
1.1.3 VPS Limitations ......................................................................................................... 15
1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE............................... 16
1.2.1 System Administration............................................................................................... 16
1.2.2 System Management .................................................................................................. 16
1.2.3 Subscriber Use............................................................................................................ 16
1.3 SYSTEM BASICS ....................................................................................................... 17
1.3.1 KX-TVS75 vs. KX-TVS100/200............................................................................... 17
1.3.2 System Components................................................................................................... 17
1.3.3 Which Phone Systems are Compatible?..................................................................... 22
1.3.4 Installer Equipment and Software Requirements....................................................... 23
1.3.5 Specifications.............................................................................................................. 23
1.3.6 VPS Configuration ..................................................................................................... 24
1.3.7 Hardware .................................................................................................................... 24
1.3.8 Expansion Capabilities for the KX-TVS100.............................................................. 25
1.3.9 Expansion Capabilities for the KX-TVS200.............................................................. 25
1.3.10 Recommendations for System Configuration........................................................... 25
1.4 DIGITAL INTEGRATION......................................................................................... 27
1.4.1 General - All Models.................................................................................................. 27
1.4.2 KX-TVS75/100 - Connection Example ..................................................................... 27
1.4.3 KX-TVS200 - Connection Example .......................................................................... 28
2 INSTALLATION
2.1 SAFETY PRECAUTIONS ......................................................................................... 32
2.1.1 Installation.................................................................................................................. 32
2.1.2 Wiring......................................................................................................................... 32
2.2 FRAME GROUND CONNECTION ......................................................................... 34
2.3 INSTALLATION STEPS ............................................................................................ 36
2.4 INSTALLING PORT EXPANSION CARD - KX-TVS100/KX-TVS200 ............... 38
2.4.1 General ....................................................................................................................... 38
2.4.2 Installing the KX-TVS102 or KX-TVS204 Port Card............................................... 39
2.5 CONNECTIONS - KX-TVS75/100............................................................................ 42
2.5.1 Connecting PBX Extensions ...................................................................................... 42
2.5.2 Connection to DPT Extensions .................................................................................. 42
2.5.3 Connection to Non-DPT Extensions .......................................................................... 44
2.6 CONNECTIONS - KX-TVS200................................................................................. 46
2.6.1 Modular Plug Connection........................................................................................... 46
2.6.2 Port Cards................................................................................................................... 46
2.7 TERMINAL CONNECTION..................................................................................... 50
2.7.1 Requirements For Connecting Programming Terminal.............................................. 50
2.7.2 Connecting the RS-232C Cable.................................................................................. 50
2.7.3 EIA (RS-232C) Signals.............................................................................................. 52

Table of Contents 9
3 INTEGRATING THE VPS WITH PANASONIC KX-T PHONE
SYSTEMS
3.1 GUIDELINES FOR INTEGRATION ........................................................................54
3.1.1 DPT or Inband Signaling?...........................................................................................54
3.1.2 Why Integration is Important......................................................................................54
3.1.3 How the VPS and the PBX Communicate..................................................................54
3.1.4 PBX Requirements for Integration..............................................................................55
3.2 PBX PARAMETERS AND PORT SETTINGS.........................................................57
3.2.1 General Guidelines and Definitions ............................................................................57
3.2.2 RS-232C Settings........................................................................................................57
3.2.3 Port Settings ................................................................................................................57
3.2.4 PBX Interface Parameters ...........................................................................................58
3.3 CONNECTING THE VPS WITH PANASONIC KX-T SERIES PBXs.................61
3.3.1 KX-TVS75/100/200 Programming for Inband Integration.........................................61
3.3.2 KX-T123211D Software Verification and Programming............................................62
3.3.3 KX-TA624 Programming for Inband Integration........................................................64
3.3.4 Programming the KX-TD816, KX-TD1232 and KX-TD308 for Voice Mail Integration
with Inband Signaling................................................................................................66
3.3.5 KX-TD816 and KX-TD1232 for Voice Mail Integration with Inband Signaling via the
Operating and Maintenance Tool...............................................................................66
3.3.6 KX-TD308 for Voice Mail Integration with Inband Signaling via the Operating and
Maintenance Tool.......................................................................................................69
4 INTEGRATING THE VPS WITH THE PANASONIC KX-TD
DIGITAL PBX
4.1 GUIDELINES FOR DIGITAL INTEGRATION ......................................................76
4.1.1 Why Digital Integration is Important..........................................................................76
4.2 CONNECTING THE KX-TVS75/100/200 WITH THE PANASONIC KX-TD816,
KX-TD1232 AND KX-TD308 ....................................................................................77
4.2.1 KX-TD1232 Software Verification and Programming for Digital Integration via the
Manager's Extension..................................................................................................77
4.2.2 KX-TD1232 Software Verification and Programming via the Operating and
Maintenance tool........................................................................................................82
4.2.3 KX-TD308 Programming for Digital Integration via the Manager's Extension.........85
4.3 COMMON DIGITAL INTEGRATION FEATURES AND SETUP PROCEDURES 90
4.3.1 Live Call Screening (LCS) Programming...................................................................90
4.3.2 Live Call Screening Recording Mode Assignment.....................................................90
4.3.3 Live Call Screening Private/Hands-Free Mode Assignment.......................................90
4.3.4 Live Call Screening Button Assignment.....................................................................91
4.3.5 Live Call Screening Cancel Button Assignment.........................................................92
4.3.6 Live Call Screening Password Assignment.................................................................92
4.3.7 Live Call Screening Password Cancellation................................................................92
4.3.8 Live Call Screening Password Control........................................................................93
4.3.9 Two-Way Recording into Mailbox..............................................................................93
4.3.10 Two-Way Recording Button Assignment..................................................................93
4.3.11 Two-Way Transfer into Mailbox ...............................................................................94
4.3.12 Two-Way Transfer Button Assignment.....................................................................94
4.3.13 Voice Mail Transfer Button.......................................................................................95

10 Table of Contents
5 CUSTOMIZING THE SYSTEM
5.1 STARTING UP............................................................................................................. 98
5.1.1 Before Programming .................................................................................................. 98
5.1.2 Quick Setup ................................................................................................................98
5.1.3 Starting the Quick Setup............................................................................................. 99
5.2 PORT SETTING OPTIONS .................................................................................... 107
5.2.1 Custom Service Setting Example............................................................................. 107
5.2.2 Custom Service Features.......................................................................................... 108
5.2.3 Custom Service Programming.................................................................................. 110
5.2.4 Recording Menus...................................................................................................... 112
5.2.5 Checking Operation.................................................................................................. 113
5.2.6 Voice Mail.................................................................................................................113
5.2.7 Mailbox Groups (System Group Distribution Lists)................................................ 113
5.2.8 Extension Groups ..................................................................................................... 114
5.2.9 Interview Service...................................................................................................... 115
5.2.10 Automated Attendant.............................................................................................. 115
5.2.11 Department Dialing Service ................................................................................... 116
5.2.12 Operator Service..................................................................................................... 116
5.3 SETTING PORTS ..................................................................................................... 117
5.3.1 Port Service Menu.................................................................................................... 117
5.4 AUTOMATED ATTENDANT PARAMETERS ..................................................... 119
5.4.1 Automated Attendant Menu ..................................................................................... 119
5.4.2 Department Dialing .................................................................................................. 119
5.4.3 Operator Parameters ................................................................................................. 119
5.5 SETTING MAILBOXES .......................................................................................... 122
5.5.1 Mailbox Setting Menu.............................................................................................. 122
5.5.2 Entering a Mailbox................................................................................................... 122
5.5.3 Deleting a Mailbox................................................................................................... 125
5.5.4 Password Reset......................................................................................................... 125
5.5.5 Mailbox Listing ........................................................................................................ 125
5.6 TRAINING THE SUBSCRIBER............................................................................. 126
6FINAL SETUP
6.1 MESSAGE MANAGER'S MAILBOX (Mailbox 998) ........................................... 128
6.1.1 Accessing the Message Manager's Mailbox (Enter [165 #6*998]).......................... 128
6.1.2 Message Manager's Main Command Menu............................................................. 128
6.1.3 Company Greetings (Enter [#6*998,5,1])................................................................ 129
6.1.4 Custom Service Greetings (Enter [#6*998,5,4])...................................................... 129
6.1.5 Customizing User Prompts (Enter [#6*998,5,6])..................................................... 129
6.1.6 Recording the Company Name (Enter [#6*998,5,2])............................................... 130
6.2 SETTING UP MAILBOXES.................................................................................... 131
6.2.1 Recording Personal Greetings.................................................................................. 131
6.2.2 Recording the Owner's Name................................................................................... 132
6.3 BACKING UP THE SYSTEM ................................................................................. 133
7 SYSTEM MAINTENANCE AND TROUBLESHOOTING
7.1 INITIALIZING THE SYSTEM............................................................................... 136
7.2 UTILITY COMMANDS........................................................................................... 138
7.2.1 Off-line Set (OFLN)................................................................................................. 138

Table of Contents 11
7.2.2 On-line Set (ONLN)..................................................................................................139
7.2.3 Set Password (PASS).................................................................................................139
7.2.4 Set Time (TIME).......................................................................................................140
7.2.5 Print Reports at Specified Time (PSET)....................................................................140
7.2.6 Error Log Display (ELOG) .......................................................................................141
7.2.7 Saving the System Data to the Backup Device (SAVE)............................................144
7.2.8 Loading New or Saved Data to the VPS (LOAD).....................................................145
7.2.9 Print All of the VPS Parameters (GPRN) .................................................................146
7.2.10 Program Version Display (VERS)...........................................................................147
7.2.11 Custom Service Report (CREP)..............................................................................147
7.2.12 Custom Service Menu Access Count Clear (CCLR)..............................................148
7.2.13 Message Waiting Lamp Retry Times (MWL).........................................................148
7.2.14 Setting Minimum Recording Length (MRL) ..........................................................149
7.2.15 Modified Prompt List (MPLT) ................................................................................149
7.2.16 Utility Command List (HELP)................................................................................150
7.2.17 Quick Setup (QSET) ...............................................................................................150
7.2.18 Circuit Condition Display (LMON)........................................................................151
7.2.19 DTMF Information Display (PUTD)......................................................................151
7.3 SYSTEM REPORTS..................................................................................................153
7.3.1 Mailbox Assignments................................................................................................153
7.3.2 COS (Class of Service) Assignments........................................................................154
7.3.3 System Service Report ..............................................................................................155
7.3.4 Call Account Report..................................................................................................156
7.3.5 Port Usage Report .....................................................................................................156
7.3.6 Port Usage Statistics Clear........................................................................................157
7.3.7 Disk Usage Report ....................................................................................................158
7.3.8 Disk Usage Statistics Clear .......................................................................................158
7.3.9 Mailbox Usage Report ..............................................................................................159
7.3.10 Mailbox Usage Statistics Clear ...............................................................................160
7.3.11 Fax Call Report .......................................................................................................160
7.3.12 Fax Call Statistics Clear..........................................................................................161
7.4 TROUBLESHOOTING GUIDE...............................................................................162
7.5 SPECIFICATIONS ....................................................................................................164
Appendix A SYSTEM FEATURES
A1 SYSTEM FEATURES................................................................................................168
Appendix B SYSTEM ADMINISTRATION
B1 SYSTEM NAVIGATION............................................................................................190
B2 SYSTEM ADMINISTRATION - MAILBOXES .....................................................195
B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE)
PARAMETERS.........................................................................................................200
B4 SYSTEM ADMINISTRATION - PORT SERVICE ................................................210
B4.1 Port Assignment ........................................................................................................210
B5 SYSTEM ADMINISTRATION - SERVICE SETTING .........................................212
B5.1 Automated Attendant Parameters..............................................................................212
B5.2 Custom Service..........................................................................................................218
B6 SYSTEM ADMINISTRATION - SYSTEM PARAMETER SETTINGS..............221
B6.1 System Group Assignment........................................................................................221

12 Table of Contents
B6.2 Day Service............................................................................................................... 223
B6.3 Holiday Setting ......................................................................................................... 224
B6.4 Daylight Saving Time (DST).................................................................................... 226
B6.5 Prompt Setting .......................................................................................................... 226
B6.6 Other Parameters....................................................................................................... 227
B7 SYSTEM ADMINISTRATION - HARDWARE SETTINGS ................................ 238
B7.1 RS-232C Parameters................................................................................................. 238
B7.2 Port Setting ............................................................................................................... 239
B7.3 PBX Interface Parameters......................................................................................... 240
Appendix C SYSTEM MANAGER'S GUIDE
C1 ACCESSING THE SYSTEM MANAGER'S MAILBOX...................................... 248
C2 SETTING UP MAILBOXES.................................................................................... 249
C3 SETTING COS (CLASS OF SERVICE) PARAMETERS .................................... 251
C4 SETTING THE SYSTEM CLOCK ......................................................................... 254
C5 CHECKING SYSTEM USAGE (SYSTEM REPORTS) ....................................... 255
C6 DELIVERING MESSAGES ..................................................................................... 257
C7 CUSTOMIZING THE SYSTEM MANAGER'S MAILBOX................................ 259
C8 LISTENING TO SYSTEM MANAGER MESSAGES........................................... 260
Appendix D MESSAGE MANAGER'S GUIDE
D1 ACCESSING THE MESSAGE MANAGER'S MAILBOX................................... 262
D2 MANAGING THE GENERAL DELIVERY MAILBOX...................................... 263
D3 SETTING UP MESSAGE WAITING NOTIFICATION ....................................... 265
D4 CUSTOMIZING THE MESSAGE MANAGER'S MAILBOX............................. 267
D5 SETTING THE SYSTEM CLOCK ......................................................................... 268
D6 RECORDING COMPANY MESSAGES ................................................................ 269
D7 LIST OF MODIFIABLE PROMPTS ...................................................................... 271
Glossary........................................................................................................................... 303
Index.................................................................................................................................. 313

VOICE PROCESSING SYSTEM OVERVIEW 13
Section 1
VOICE PROCESSING SYSTEM OVERVIEW

1.1 WHAT THE VPS CAN AND CANNOT DO
14 VOICE PROCESSING SYSTEM OVERVIEW
1.1 WHAT THE VPS CAN AND CANNOT DO
1.1.1 Why Voice Processing?
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to
appropriate extensions, takes and stores messages, and notifies subscribers when messages are
left. Subscribers may send and transfer messages to other subscribers within the system. The
VPS is easy to use, helping callers through the system with step-by-step voice prompts.
Unlike handwritten messages or those left with answering services, VPS messages are
confidential; they are stored in a mailbox and retrieved only with the subscriber's password.
Other advantages of the VPS are clarity and accuracy, which are commonly lacking with
written messages. The messages come directly from the caller, in the caller's own voice. To
further ensure accuracy, the system allows the sender to correct or change messages before
saving them. Messages can be erased, transferred, or saved for future reference by the recipient.
1.1.2 Basic Operations
Greeting Callers:
Callers are greeted by a prerecorded message that includes directions for leaving and editing
messages. The VPS can list single-digit numbers for each available extension, mailbox, or
department. Callers who know the extension of the person they wish to reach may dial the
extension number at any time. Callers with rotary phones are transferred to a pre-programmed
destination (which is often an operator or the General Delivery Mailbox) to leave a message.
Sending Messages:
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send
messages to an individual or to several mailboxes at once. The message sender can then verify
that the other subscriber has received the message.
Receiving Messages:
Subscribers can choose from several different message notification methods. They can be
notified by: message waiting lamp, beeper, or a call from the system to another line. System
programming determines whether a subscriber will be notified each time that a message is left.
(Subscribers can choose to be notified of messages differently depending on the time of day.)
Mailbox parameters determine maximum length and accommodate 5-100 messages. If the
system is connected using Digital Integration, subscribers can press a button to record
conversations in their own mailboxes or other subscribers' mailboxes while talking on the
phone. Digital Integration also allows subscribers to screen messages as they are being left or
pick up if they choose to take the call.

1.1 WHAT THE VPS CAN AND CANNOT DO
VOICE PROCESSING SYSTEM OVERVIEW 15
1.1.3 VPS Limitations
The KX-TVS75/100/200 does not support:
UCD functions
UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions
and returns to callers to say that all extensions are busy. Calls can be forwarded by the KX-
TVS75/100/200 to the KX-TD1232/816/308 floating number of a UCD group. The call then
rings at the next available phone.
The KX-TVS75/100/200 supports UCD functions with very limited capabilities. Because
the incoming call is forwarded as an intercom path and not a DIL (direct in line), the
following items will not work:
•time table
•overflow function
•DISA message from a DISA card
•IRNA
Integration with the wrong PBX or with certain Key Systems presents limitations to the KX-
TVS75/100/200's standard functions. We do not recommend these systems for integration
with the KX-TVS75/100/200. The section 1.3.3 Which Phone Systems are Compatible?
explains problems with compatibility.

1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE
16 VOICE PROCESSING SYSTEM OVERVIEW
1.2 SYSTEM ADMINISTRATION,
MANAGEMENT, AND USE
1.2.1 System Administration
System Administration is accomplished by the installer and is concerned with setting and
changing system parameters and diagnosing system problems. System Administration is
accomplished using terminal emulation software and VT100, VT100 compatible, or other
ASCII terminals.
1.2.2 System Management
Two system functions are performed by the customer — System Management and Message
Management. System Management is concerned with changing system parametersthrough the
System Manager's Mailbox.
Message Management is concerned with recording voice prompts through the Message
Manager's Mailbox. These messages include company greetings, the company name,
department dialing menumessages, customer service menu messages, voice labels formailbox
lists, user prompts, and selection menus.
1.2.3 Subscriber Use
System users are called subscribers. Subscribers are assigned a personal mailbox that they are
able to personalize. Subscribers can record their name, record personal greetings, set covering
extensions, record questions for an interview mailbox, set the message reception mode, set
incomplete call handling status, set call transfer status, enter personal group distribution lists,
set the message waiting lamp, and set notification by calling.

1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW 17
1.3 SYSTEM BASICS
1.3.1 KX-TVS75 vs. KX-TVS100/200
The primary difference between the KX-TVS75 and the KX-TVS100/200 is that the KX-
TVS75 is not expandable. The TVS75, 100, and 200 models are programmed identically. The
KX-TVS75 is initially configured with 2 ports and 6 h of storage. The KX-TVS100 is initially
configured with 2 ports and 18 h of storage. The KX-TVS200 has 12 digital or 6 analog ports
and 32 h of storage.
1.3.2 System Components
KX-TVS75 Main Cabinet
POWER
VOICE PROCESSING SYSTEM
AC Inlet Port 1
Rotary Switch
EIA (RS-232C)
Connector
Port 2
Ground Terminal
Power Indicator

1.3 SYSTEM BASICS
18 VOICE PROCESSING SYSTEM OVERVIEW
KX-TVS100 Main Cabinet
KX-TVS200 Main Cabinet
Panasonic
TVS100
VOICE PROCESSING SYSTEM
Power Indicator
Power Switch
AC Inlet
EIA (RS-232C)
Connector
Ground Terminal
Fuse
Panasonic
TVS200
VOICE PROCESSING SYSTEM
Power Indicator
Power Switch
AC Inlet
EIA (RS-232C)
Connector
Ground Terminal
Fuse

1.3 SYSTEM BASICS
VOICE PROCESSING SYSTEM OVERVIEW 19
KX-TVS100 - Inside View of the Main Cabinet
KX-TVS200 - Inside View of the Main Cabinet
POWER
SLOT 1
SLOT 2
SLOT 3
Hard Disk Drive
Port Card
Rotary Switch
Slot For Optiona
l
Card
Power Indicator
Grounding Strap
POWER
SLOT1
SLOT2
SLOT3
Ferrite Core
Rotary Switch
Slots For
Optional Port
Card
Power Indicator
Grounding Strap
3.5"Hard Disk
Drive

1.3 SYSTEM BASICS
20 VOICE PROCESSING SYSTEM OVERVIEW
System Components
AC Inlet:
Connects the power cable to an AC outlet dedicated for the VPS.
Power Indicator:
Indicates system status — when flashing, the system is offline (not ready to receive calls).
Power Switch:
Starts the system and begins the self-test.
SAFETY PRECAUTION: When making any connections orremoving the cover, be sure the
power switch is turned off.
Ground Terminal:
This terminal should be connected to a ground source with less than 1 resistance.
Fuse:
Protects the system from power line surges and should only be replaced with the same type.
Hard Disk Drive:
(1/system) Stores the proprietary system program, the system administration table, and the
voice prompts (about 40 min worth); has the capacity to record approximately 6 h (TVS75) or
18 h (TVS100) of messages from callers. The TVS200 can record 32 h of messages. (The hard
disk is controlled by the central microprocessor.)
Grounding Strap:
Protects the printed circuit board from static electricity.
(Ground) SAFETY PRECAUTION: Discharge any body static by touching the metal bar.
Optional Port Card KX-TVS100:
KX-TVS102 consists of the following 2 cards:
a) Telephone line interface card
b) Digital processor (DSP) card
The telephone line interface can transmit and receive analog signals. It can also transmit and
receive digital signals with a Panasonic KX-TD Digital PBX. The analog input signal is
digitized at a sampling rate of 8kHz to create a 16-bit digital signal.
The DSP has the following features:
•Voice Compression and Decompression
•DTMF Detection
•DTMF Generation
•Call Progress Tone Detection
Optional Port Cards KX-TVS200:
The following 2 types of port cards can be installed in the KX-TVS200.
•4 Digital port expansion card (KX-TVS204)
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