Panasonic KX-TVP50 User manual

Contents
Introduction.......................................................................2
Terms Used in This Manual..............................................3
What is AA (Automated Attendant) Service? ....................5
What is VM (Voice Mail) Service?.....................................5
What You Need.................................................................6
Procedure – Part 1 (basic installation) ..............................6
Procedure – Part 2
(things the System Manager should do)........................9
Procedure – Part 3
(things the Message Manager should do) ...................12
Information......................................................................15
Voice Processing System
Getting Started
Model No. KX-TVP50
This manual will help you perform basic setup of the KX-TVP50 (with
the KX-TA Advanced Hybrid System) without a personal computer.

2
Welcome to the world of the Panasonic Voice Processing System (VPS).
We are confident it will provide for your home or business many years of good service.For basic
VPS functions, the VPS is easy to install.
This manual will help you get started.You do not need a PC.You can even activate Live Call
Screening and Two-Way Recording intoVoice Mail without PC programming (please see the
Installation Manual and Operating Instructions (User Manual) of the KX-TA Advanced Hybrid
System for details).
However, later, to get the most out of your investment, we strongly recommend that you use a PC for
2 reasons: (1) To read the Installation Manual, which is on the enclosed CD-ROM, and (2) to
program the VPS for advanced features (such as Custom Service, Caller ID services, System Group
Distribution Lists, Fax Management, Holiday Services, Department Dialling, and much more).
Introduction
Introduction

3
Here are the important terms used in this manual:
AA - Automated Attendant (see Port Services).
APT - Analogue Proprietary Telephone.To program the PBX, we recommend you connect a
display APT to JACK 01 of the PBX.
Auto Forwarding -allows unretrieved messages to be copied or forwarded to another mailbox.
beeper - wireless beeper (pager).You can be notified by beeper (pager) when you have
messages.You can also be notified by telephone. Please see the S/G for details.
Caller ID - number identification of the party that originated the call. For this feature to operate,
your PBX must be equipped with the Caller ID option.
COS - Class of Service.Each subscriber is assigned a COS (COS 1 by default). COS defines
the restrictions on the subscriber, such as New Message Retention Time, or the
features she can use, such as Message Notification.
DIL - Direct In Line; this is a PBX term. One exchange line rings one extension directly.
DIP switch - consists of 4 binary switches (see FIG. 1 on page 15). Sixteen combinations are
possible.Each combination is called a “position” and is numbered; several positions are
listed in FIG.2 on page 15.This DIP switch helps you configure the VPS.
GDM - General Delivery Mailbox — this is mostly intended for callers who use a rotary
telephone and so cannot enter touchtone signals.
I/M - Installation Manual. A copy of this is on the CD-ROM. It is a complete guide to setting
up the VPS.
Intercom Paging - audio paging through the PBX's paging system.
LCS - Live Call Screening.This is an exclusive Panasonic feature. Using an APT, you can
monitor incoming calls like a TAM (telephone answering machine) and intercept them if
required.
MWL - Message Waiting Lamp.The MWL on your APT will light up when you have a message.
PBX - a KX-TA Advanced Hybrid System. PBX stands for Private Branch Exchange.
PC - Personal Computer.Not needed for the procedures described in this manual.
Port Services - for greeting and guiding outside callers.There are 4 Port Services:
(1) Custom Service — interactive menus for callers
(2) AA Service — described on page 5
(3) VM Service — described on page 5
(4) Interview Service — Q&A for callers
This manual only explains how you can set up the VPS for AA Service and VM Service.
Terms Used inThis Manual
Terms Used in This Manual

4
power LED - light emitting diode.The VPS has a red LED on the front panel and it is an important
system status indicator.When it is on and not blinking, the VPS is in the normal
operating mode.
prompt - a greeting or remark which is played by theVPS to help verbally guide callers and
subscribers. Prompts are recorded at the factory or can be recorded by the Message
Manager.
S/G - Subscriber’s Guide. Each subscriber should get a copy of this.A copy of the S/G is on
the CD-ROM. The S/G explains all the important functions that the subscriber can
program and use.
SLT - single line telephone.This is any regular tone type telephone.The main disadvantage
of an SLT is that normally it does not have a MWL. So we recommend an APT with
MWL for each subscriber.
subscriber - the VPS can hold messages for 30 subscribers. A subscriber is an owner of a mailbox.
Two-Way Recording intoVoice Mail -
You can record conversations into your mailbox or a specified mailbox for future
reference.
VM - Voice Mail (see Port Services)
VPS - Voice Processing System
Terms Used inThis Manual
Terms Used in This Manual

5
1
1
1
1. The outside caller is greeted (see Note below) and then asked to enter a PBX extension
number (usually 3 digits in the case of the KX-TA Advanced Hybrid System):
Please enter your person’s extension.
To enter by name, press the hash sign and 1.
Note
• This message is played 3 times. If the caller does nothing, the call goes to the operator,
and then finally the General Delivery Mailbox:
Welcome to General Delivery Mailbox.
Please leave a message at the tone.
2. The VPS will ring the extension. If there is no answer, the caller will hear this:
Sorry, no one is available to answer the call.
To leave a message, press 1.
To call the operator, press 0.
To enter another extension, press .
The VPS also takes appropriate action when the called extension is busy.
The outside caller is greeted (see Note below) and then asked to enter a mailbox number (by
default, 3 digits):
Please enter your person’s mailbox number.
To enter by name, press the hash sign and 1.
Note
• This message is played 3 times. If the caller does nothing, the call goes to the operator,
and then finally the General Delivery Mailbox:
Welcome to the General Delivery Mailbox.
Please leave a message at the tone.
If many outside parties call from a rotary telephone, the GDM should be checked daily by the
Message Manager and he should forward GDM messages to the right subscribers (see Procedure -
Part 3).
Note :The greetings are: [248]
Good afternoon or [249] Good evening or [250] Good morning ,
and
[819] Welcome to the Voice Processing System. You can change these greetings —
please see Procedure - Part 3.
What is AA
(
Automated Attendant
)
Service?
What is AA (Automated Attendant) Service? / What is VM (Voice Mail) Service?
What isVM
(
Voice Mail
)
Service?

6
The components you need are shown in FIG.1 (on page 15).The APT is required to program the
PBX.To set the DIP switch, you will need something long, sharp, and hard (such as a straightened
out paper clip or a pen).
You should also have the Installation Manual and Operating Instructions (User Manual) for the PBX.
It is expected that you know how to program the PBX from the APT.
The manual you are holding covers basic installation with the Panasonic KX-TA series PBX. For
installation with a Panasonic KX-TD series PBX, please see the Installation Manual on the enclosed
CD-ROM.Follow the procedure called “Quick Setup” as described in the Installation Manual.
Please decide if you want AA Service or VM Service.Your selection will be needed inProcedure -
Part 1. In Procedure - Part 3 you will learn how to change greetings (voice prompts).
In this part, you will (I) prepare the PBX, (II) set up a mailbox for each subscriber of the VPS, and
(III) select System/User 1/User 2 Prompts.
To begin with, both theVPS and PBX must not be powered.Their power LEDs should be off.
(I) Prepare the PBX
1. Connect PORT 1 of theVPS to JACK 07 of the PBX with 4-conductor
cable.
If desired, connect PORT 2 of the VPS to JACK 08 of the PBX.Please see FIG.1. Utilisation of
both ports is suggested if you expect a high traffic of callers.If you use JACK 08, a mailbox for
Extn. 208 will not be created. Of course, no mailbox will ever be created for Extn. 207.
2. Connect an APT to JACK 01 and turn on the PBX. Confirm that the time and
date are correct — this is important because this information will be transmitted to the VPS at
a later stage.
If the time and date are not correct, make corrections with System Program [000] “Date and
Time Setting”.
3. If you want to change the PBX extension numbering plan, change it now
with System Program [009] “Extension Number Assignment”. By default,
JACK 01=Extn.201 JACK 02=Extn.202 JACK 03=Extn.203
JACK 04=Extn.204 JACK 05=Extn.205 JACK 06=Extn.206
...etc...
However, you can change these assignments to fit your needs.
For example, JACK 01 can be set to Extn.401 if you like.
WhatYou Need
WhatYou Need / Procedure – Part 1 (basic installation)
Procedure – Part 1
(
basic installation
)

7
4. From the APT, use System Program [130] “Voice Mail 1 APT Port for KX-TVP50”
to enable APT integration on PBX jack(s) (JACK 07 or JACKs 07 & 08).Follow the
instructions in the PBX Installation Manual.If System Program [130] does not appear, then
your PBX has old software — APT integration is not possible; you need to upgrade your PBX
software; please contact your dealer or service centre.
5. FOR IMMEDIATE VPS RESPONSE FOR INCOMING CALLS, PROGRAMTHE PBX AS
FOLLOWS:
System Program [414]-[416] “Exchange Line Mode –Day/Night/Lunch”
–DIL on the VPS jack(s) (JACK 07, or JACKs 07 & 08)
In this case, calls from the outside will go directly to the VPS and the VPS will respond quickly.
FOR OPERATOR BACKUP MODE FOR INCOMING CALLS, PROGRAMTHE PBX AS
FOLLOWS:
System Program [414]-[416] – Normal
System Program [408]-[410] “Flexible Ringing Assignment –Day/Night/Lunch”
–specify the operator extension jack
System Program [411]-[413] “Delayed Ringing Assignment –Day/Night/Lunch”
–put 5 s/10 s/15 s delay on the VPS jack(s) (JACK 07, or JACKs
07 & 08)
In this situation, the operator extensions will ring.If it is not answered by the delay time, the
VPS will take the call.
6. Exit System Programming.
(II) Set up a mailbox for each subscriber of theVPS
1. Put theVPS DIP switch in position 5 (see FIG.2 on page 15).This setting (after
powering up) will completely reset the VPS — all messages, all data, and all parameters will
be cleared.
Be sure this is OK to do!
Note
• The system clock will not be affected and also User 1 and User 2 Prompts will not be
erased.
2. Plug in the power to theVPS.The power LED should be on.
3. After about 1.5 min, the power LED will start to flash.
4. After about 2 min, the flashing should stop and the LED should stay fully lit.This completes
system reset.
If the LED continues to flash, something is wrong. Check all your cables (see FIG.1 again as
well); power off and on the PBX; and start again from (II) Step 1.
5. Power off theVPS.
6. If you want to set allVPS ports for AA Service (described on page 5), put the DIP
switch in position 10 (see FIG.2).If you want to set allVPS ports forVM
Service (described on page 5), put the DIP switch in position 11 (see FIG.2).
7. Power on theVPS and wait about 3.5 min.
8. This completes the creation of a mailbox for each extension.
Extn. 201’s mailbox number is 201; Extn. 202’s mailbox number is 202; Extn. 203’s mailbox
Procedure – Part 1
(
basic installation
)
Procedure –Part 1 (basic installation)

8
number is 203; etc.(There is no mailbox 207 and perhaps no mailbox 208.)
9. Restore the DIP switch to position 0(see FIG.2).
10. Check the system: Pick up Extn.201 and call the VPS (Extn. 207).
You should hear:
You have zero new messages.
To receive the message, press 1.
To deliver a message, press 2.
To check the mailbox distribution, press 3.
For automated attendant status, press 4.
For mailbox management, press 5.
For other features, press 6.
To end this call, press .
If you do not hear this, something is wrong.Try again from (II) Step 1.
(III) Select System/User 1/User 2 Prompts
1. Please see Procedure – Part 3 (Step 3) for a brief explanation of VPS voice prompts
and decide what prompts you want to use.Then follow the steps below.
2. Power off theVPS.
3. If you want to use System Prompts, set the DIP switch to position 12
(see FIG.2).
If you want to use User 1 Prompts, set the DIP switch to position 13
(see FIG.2).
If you want to use User 2 Prompts, set the DIP switch to position 14
(see FIG.2).
4. Power on theVPS and wait about 3.5 min.
5. Restore the DIP switch to position 0(see FIG.2).
6. The prompts you want will be activated.Confirm this by calling the system.
7. This completes “basic installation”. Proceed to Procedure – Part 2.
Procedure - Part 1
(
basic installation
)
Procedure –Part 1 (basic installation)

9
The System Manager should execute some tasks to better initialise theVPS.
1. First, learn how to enter the System Manager’s mailbox.
It is simple.Call theVPS from any extension (SLT or APT) and dial
[#][6][ ][999].You will hear this guidance (Main Menu of System Manager’s Service):
You have (number) new message(s).
To receive the message, press 1.
To deliver a message, press 2.
To customise your mailbox, press 3.
To check the mailbox distribution, press 4.
For a system report, press 5.
For other features, press 6.
To end this call, press .
2. Assign a COS number (1 through 62) for each subscriber.
By default, each subscriber is COS 1.Many capabilities for each subscriber are defined by the
COS number.Many subscribers can be placed in the same COS, but some subscribers (for
example) who need extra recording space would need to be in a separate COS.To change a
subscriber’s COS assignments and other mailbox settings, go to the Main Menu of System
Manager’s Service:
(a)press 6 for other features;
(b)press 1 for mailbox setup;
(c) press 1 for assign or edit;
(d)dial the mailbox number;
(e)press 2 to accept the entry;
(f) as each parameter is played, you can change it or accept it; these are the guidances
that you will hear:
* Owner’s name is not recorded.
* Owner’s extension is (extension number).
* No letters have been specified
†
.
* Class of service number is (number).
* Interview mailbox number is not assigned.
* All calls transfer to mailbox disabled.
† :This is the “Dial by Name” feature.If you specify the first 3 or 4 letters of the
subscriber’s last name, callers can reach his mailbox by dialling keys on the
telephone keypad. For Q use key 7. For Z use key 9.
COS assignment is the fourth parameter from the top.
Procedure –Part 2 (things the System Manager should do)
Procedure – Part 2 (things the System Manager should do)

10
3. For each COS number in use, adjust parameters as needed.
To change parameters, go to the Main Menu of System Manager’s Service:
(a)press 6 other features;
(b)press 2 to set Class of Service;
(c) dial the COS number (1 through 62);
(d)as each parameter is played, you can change it or accept it; these are the guidances
that you will hear:
Parameter Default
(COS 1) Range
Personal greeting length is (time) 16
s
8-60 s (steps of 4 s )
New message retention time is (day) 14 days 1-30 days
Saved message retention time is (day) 5 days
1-30 days/unlimited
Message length is (time) 3
min 1-6 min
Maximum number of messages per mailbox
is
(number)
10 5-100
Total message time available per mailbox is
(time) 10
min 5-100 min
Message retrieval order is LIFO LIFO/ FIFO
Message scanning with information is disabled enabled/disabled
Play system prompt after personal greeting disabled enabled/disabled
Use call waiting on busy signal disabled enabled/disabled
Message cancel for live call screening enabled enabled/disabled
Direct mailbox access enabled enabled/disabled
Intercom paging group number is (number) 1 1-9
Prompt mode is user 1 system/user1/user2
Maximum number of caller IDs for caller name
announce is (number) 30 0-30
Personal greeting for caller ID enabled enabled/disabled
Caller ID screen enabled enabled/disabled
Message notification disabled enabled/disabled
External message delivery disabled enabled/disabled
Auto forwarding disabled enabled/disabled
CAUTION
•
The default value for New Message Retention Time is 14 days.
If some subscribers cannot check their mailboxes within this time, their COS setting
should be changed (maximum 30 days).
Procedure – Part 2 (things the System Manager should do)
Procedure –Part 2 (things the System Manager should do)