Panasonic KX-TVM200E User manual

© 2005 Panasonic Communications Co., Ltd. All
rights reserved. Unauthorized copying and
distribution is a violation of law.
KX-TVM200E
KX-TVM200NE
KX-TVM204X
KX-TVM296NE
(for United Kingdom)
(for Europe)
VOICE PROCESSING SYSTEM
IMPORTANT INFORMATION ABOUT LEAD FREE, (PbF), SOLDERING
If lead free solder was used in the manufacture of this product the printed circuit boards will be marked PbF.
Standard leaded, (Pb), solder can be used as usual on boards without the PbF mark.
When this mark does appear please read and follow the special instructions described in this manual on the use of PbF and how
it might be permissible to use Pb solder during service and repair work.
ORDER NO. KMS0503051CE

1 ABOUT LEAD FREE SOLDER (PbF: Pb free) 4
1.1. SUGGESTED PbF SOLDER 4
1.2. HOW TO RECOGNIZE THAT Pb FREE SOLDER IS
USED 5
2 FOR SERVICE TECHNICIANS 8
3 CAUTION 9
3.1. CAUTION 9
3.2. SAFETY PRECAUTIONS 9
3.3. INSULATION RESISTANCE TEST 9
3.4. WARNING 10
3.5. BATTERY CAUTION 10
3.6. CAUTION 10
3.7. FITTING A PLUG TO THE MAINS LEAD (KX-TVM200E)
11
4 SYSTEM SPECIFICATION 12
4.1. SPECIFICATIONS 12
4.2. OVER VIEW 13
4.3. CLIENT APPLICATION 14
4.4. LAN FEATURES 14
4.5. SYSTEM CONNECTION DIAGRAM 15
4.6. NAMES AND LOCATIONS 16
4.7. CONNECTION EXAMPLES 17
4.8. CONNECTING THE AC ADAPTOR 18
4.9. PBX CONNECTIONS 19
4.10. PC CONNECTION 20
4.11. EXPLANATION CONCERNIG MODE SWITCH 22
4.12. EXPLANTATION CONCERNING LED 23
4.13. SYSTEM COMPONETS 25
4.14. INSTALLATION 27
5 DISASSEMBLY INSTRUCTIONS 29
5.1. HOW TO REMOVE THE CABLE COVER 29
5.2. HOW TO REMOVE THE FRONT COVER 29
5.3. HOW TO REMOVE THE HARD DISK DRIVE UNIT AND
PCB1 30
6 FUNCTIONAL BLOCK DIAGRAM 32
6.1. MAIN BOARD 33
6.2. VOICE DATA PATH SWITCHING BASED ON
DIFFERENCE IN INTERFACE 52
7 UTILITY 54
7.1. UTILITY-QUICK SETUP 55
7.2. UTILITY-SYSTEM BACK UP 56
7.3. UTILITY-SYSTEM PROMPTS CUSTMISATION 59
7.4. UTILITY-LINE STATUS 60
7.5. UTILITY-SYSTEM TRACE 61
7.6. UTILITY SYSTEM MAINTENANCE 61
7.7. UTILITY-SYSTEM INITIALIZE/RESTART 62
7.8. UTILITY-DIAGNOSTIC 63
7.9. UTILITY-PROGRAMMER CODE 63
7.10. UTILITY-COMMAND 63
7.11. UTILITY-SOFTWARE VERSION 63
7.12. UTILITY-LAN SETTING 64
7.13. UTILITY-DEFAULT PARAMETERS 64
7.14. UTILITY-SET LANGUAGE 65
8 TROUBLESHOOTING GUIDE 66
8.1. THE RUN LED DOES NOT LIGHT UP OR ABNORMAL
WHEN THE POWER SWITCH IS TURNED ON 66
8.2. THE RUN LED DOES NOT BURNS WHEN DPT
CONNECTED 67
8.3. TVM204X DSP CARD IS OUT OF ORDER 67
8.4. USB INTERFACE IS OUT OF ORDER 69
8.5. LAN INTERFACE IS OUT OF ORDER 69
8.6. MODEM CARD IS OUT OF ORDER 70
8.7. MAIN CARD IS OUT OF ORDER 70
9 TERMINAL GUIDE OF ICS, TRANSISTORS AND DIODES 72
10 HOW TO REPLACE A FLAT PACKAGE IC 73
10.1. PREPARATION 73
10.2. REMOVAL PROCEDURE 73
10.3. INSTALLATION PROCEDURE 73
10.4. REMOVING SOLDER FROM BETWEEN PINS 73
11 FIXTURES AND TOOLS 74
12 CABINET AND ELECTRICAL PARTS LOCATION 75
13 ACCESSORIES AND PACKING MATERIAL 76
14 REPLACEMENT PARTS LIST (KX-TVM200E/KX-TVM200NE 77
14.1. CABINET AND ELECTRICAL PARTS 77
14.2. ACCESSORIES AND PACKING MATERIALS 77
14.3. MAIN BOARD PARTS 78
14.4. LED BOARD PARTS 87
14.5. VM LINK BOARD PARTS 87
14.6. TOOLS 88
15 FOR THE SCHEMATIC DIAGRAM 88
16 SCHEMATIC DIAGRAM (KX-TVM200E/KX-TVM200NE) 94
16.1. MAIN NO.1 (CPU, ASIC AND MEMORY BLOCK) 94
16.2. MAIN NO.2 (SLOT, HDD AND MODEM INTERFACE
BLOCK) 98
16.3. MAIN NO.3 (LAN AND USB BLOCK) 102
16.4. MAIN NO.4 (POWER BLOCK) 106
16.5. LED 110
16.6. VM LINK 110
17 PRINTED CIRCUIT BOARD (KX-TVM200E/KX-TVM200NE) 112
17.1. MAIN BOARD (COMPONENT VIEW) 112
17.2. MAIN BOARD (BOTTOM VIEW) 113
17.3. LED BOARD 114
17.4. VM BOARD (COMPONENT VIEW) 114
18 KX-TVM204X (4-PORT DIGITAL EXPANSION CARD) 115
18.1. 4-PORT DIGITAL EXPANSION CARD (KX-TVM204X)
116
18.2. SPECIFICATIONS OF THE 4-PORT DIGITAL
EXPANSION CARD (KX-TVM204X) 118
18.3. 4-PORT DIGITAL INTERFACE CARD 118
18.4. TERMINAL GUIDE OF ICS, TRANSISTORS AND
DIODES 132
18.5. CABINET AND ELECTRICAL PARTS 133
18.6. ACCESSORIES AND PACKING MATERIALS 134
CONTENTS
Page Page
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18.7. REPLACEMENT PARTS LIST (KX-TVM204X) 135
18.8. MEMO 140
18.9. FOR THE SCHEMATIC DIAGRAM 141
18.10. SCHEMATIC DIAGRAM (KX-TVM204X) 142
18.11. PRINTED CIRCUIT BOARD (KX-TVM204X) 150
19 KX-TVM296NE (MODEM CARD) 154
19.1. MODEM CARD (KX-TVM296NE) 155
19.2. SPECIFICATIONS OF THE REMOTE MODEM CARD
(KX-TVM296NE) 156
19.3. TERMINAL GUIDE OF ICS, TRANSISTORS AND
DIODES 157
19.4. CABINET AND ELECTRICAL PARTS 158
19.5. ACCESSORIES AND PACKING MATERIALS 159
19.6. REPLACEMENT PARTS LIST (KX-TVM296NE) 160
19.7. FOR THE SCHEMATIC DIAGRAM 161
19.8. SCHEMATIC DIAGRAM (KX-TVM296NE) 162
19.9. PRINTED CIRCUIT BOARD (KX-TVM296NE) 164
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1 ABOUT LEAD FREE SOLDER (PbF: Pb free)
Note:
In the information below, Pb, the symbol for lead in the periodic table of elements, will refer to standard solder or solder that
contains lead.
We will use PbF when discussing the lead free solder used in our manufacturing process which is made from Tin, (Sn), Silver,
(Ag), and Copper, (Cu).
This model, and others like it, manufactured using lead free solder will have PbF stamped on the PCB. For service and repair
work we suggest using the same type of solder although, with some precautions, standard Pb solder can also be used.
Caution
• • •
• PbF solder has a melting point that is 50° ~ 70° F, (30° ~ 40°C) higher than Pb solder. Please use a soldering iron with
temperature control and adjust it to 700° ± 20° F, (370° ± 10°C). In case of using high temperature soldering iron, please
be careful not to heat too long.
• • •
• PbF solder will tend to splash if it is heated much higher than its melting point, approximately 1100°F, (600°C).
• • •
• If you must use Pb solder on a PCB manufactured using PbF solder, remove as much of the original PbF solder as possible
and be sure that any remaining is melted prior to applying the Pb solder.
• • •
• When applying PbF solder to double layered boards, please check the component side for excess which may flow onto the
opposite side (See figure, below).
1.1. SUGGESTED PbF SOLDER
There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper,
(Sn+Ag+Cu), you can also use Tin and Copper, (Sn+Cu), or Tin, Zinc, and Bismuth, (Sn+Zn+Bi). Please check the manufac
turer’s specific instructions for the melting points of their products and any precautions for using their product with other
materials.
The following lead free (PbF) solder wire sizes are recommended for service of this product: 0.3mm, 0.6mm and 1.0mm.
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1.2. HOW TO RECOGNIZE THAT Pb FREE SOLDER IS USED
MAIN (KX-TVM200E/KX-TVM200NE)
LED (KX-TVM200E/KX-TVM200NE)
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VM-LINK (KX-TVM200E/KX-TVM200NE)
DSP (KX-TVM204X)
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DPT (KX-TVM204X)
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MODEM (KX-TVM296NE)
2 FOR SERVICE TECHNICIANS
ICs and LSIs are vulnerable to static electricity.
When repairing, the following precautions will help prevent recurring malfunctions.
1. Cover the plastic parts boxes with aluminum foil.
2. Ground the soldering irons.
3. Use a conductive mat on the worktable.
4. Do not touch IC or LSI pins with bare fingers.
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3 CAUTION
3.1. CAUTION
When you mention the serial number, write down all 11 digits. The serial number may be found on the label affixed to the
bottom of the unit.
3.2. SAFETY PRECAUTIONS
1. Before servicing, unplug the power cord to prevent an electric shock.
2. When replacing parts, use only the manufacturer´s recommended components for safety.
3. Check the condition of the power cord. Replace if wear or damage is evident.
4. After servicing, be sure to restore the lead dress, insulation barriers, insulation papers, shields, etc.
5. Before returning the serviced equipment to the customer, be sure to perform the following insulation resistance test to prevent
the customer from being exposed to shock hazards.
3.3. INSULATION RESISTANCE TEST
1. Unplug the power cord and short the two prongs of the plug with a jumper wire.
2. Turn on the power switch.
3. Measure the resistance value with ohmmeter between the jumpered AC plug and each exposed metal cabinet part, such as
screw threads, control shafts, handle brackets, etc.
Note:
Some exposed parts may be isolated from the chassis by design. These will read infinity.
4. If the measurement is outside the specified limits, there is a possibility of shock hazard. The equipment should be repaired and
rechecked before it is returned to the customer.
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3.4. WARNING
Guidelines for handling HDD
1. HDD must be handled standing on rubber insulating.
2. Operator must wear grounding strap at when handling HDD.
3. Do not touch circuit.
4. Metal frame and HDD must be assembled with shock-proofed torque controlled screwdriver. (Loosing torque 0.4~0.6n. m)
5. Do not press HDD when securing screw. (Hold metal frame)
6. Take care when handling HDD. HDD is sensitive to shock.
3.5. BATTERY CAUTION
1. Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to the manufacturer’s Instructions.
2. The lithium battery is a critical component (type No.CR23541). Please observe for the proper polarity and the exact location
when replacing it and soldering the replacement lithium battery in.
3.6. CAUTION
The power socket wall outlet should be located near this equipment and be easily accessible.
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3.7. FITTING A PLUG TO THE MAINS LEAD (KX-TVM200E)
This appliance is supplied with a moulded three pin mains plug for your safety and convenience.
A 5 amp fuse is fitted in this plug. Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 5
amps and that it is approved by ASTA or BSI to BS1362.
Check for ASTA mark or the BSI mark on the body of the fuse.
If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is replaced.
If you lose the fuse cover the plug must not be used until a replacement cover is obtained.
A replacement fuse cover can be purchased from your local Panasonic dialer.
IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR HOME THEN THE FUSE SHOULD
BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET.
If a new plug is to be fitted please observe the wiring code as shown below.
If in any doubt please consult a qualified electrician.
WARNING:THIS APPLIANCE MUST BE EARTHED.
IMPORTANT:
The wires in this mains lead are coloured in accordance with the following code:
Green-and-Yellow: Earth
Blue: Neutral
Brown: Live
As the colours of the wire in the mains lead of this appliance may not correspond with the coloured markings identifying the
terminals in your plug, proceed as follows.
The wire which is coloured GREEN-AND-YELLOW must be connected to the terminal in the plug which is marked with the letter
E or by the Earth symbol or coloured GREEN or GREEN-AND-YELLOW.
The wire which is coloured BLUE must be connected to the terminal in the plug which is marked with the letter N or coloured
BLACK.
The wire which s coloured BROWN must be connected to the terminal in the plug which is marked with letter L or coloured RED.
How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and fuse cover.
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4 SYSTEM SPECIFICATION
4.1. SPECIFICATIONS
Specification KX-TVM200
Hardware Available Port Cards 4-Port Digital Expansion Card (KX-TVM204)
Number of Port Card Slots 6
Aditional PBX Interface VM Link (currently unavailable)
Data Ports USB (built-in), LAN (built-in), Modem (optional)
Additional Hardware Mode Switch
Telephone Line Connections 4-conductor cable
Message Recording Medium Internal Hard Disk Drive (HDD)
Recording Capacity 1000 h
Main CPU 32-bit microprocessor
Compression Rate 32 Kbps
Internal Modem Type V.90
Dialling Method DTMF
Extension Numbering 2 to 5 digits (programmable)
Pause Length 100 ms to 9900 ms (programmable)
Message Waiting Lamp Data Line of DPT Interface
Software Custom Services Up to 100
Number of Messages Unlimited
Length of Personal Greeting Message Up to 360 s (programmable)
Message Retention Time 1 to 30 days, unlimited (programmable)
Maximum Message Length 1 to 60 min, unlimited (programmable)
Maximum Combined Length of Messages
per Mailbox
1 to 600 min, unlimited (programmable)
No. of Mailbox 1022 Subscriver +2 Manager
Reports Mailbox Information, Call Account, Port Usage, Hdd Usage, Mailbox Usage,
Fax Call, Call Handling Statistics, Custom Service, Message Status,
Subxcriber Setup, Security Information, Hourly Statistics, E-mail
Environment Environmental Requirements Refer to Operating Instruction
Power Source 100 V AC to 240 V AC, 1.5 A, 50 Hz/60 Hz
DC Input 40 V, 1.38 A (55.2 W)
Dimensiions (H x W x D) 275 mm (W) x 376 mm (H) x 117 mm (D)
Weight (when all available option cards are
installed)
No more than 4.4 kg
Optional Cards
KX-TVM204X 4-port Digital Expansion Card
KX-TVM296NE Modem Card
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4.2. OVER VIEW
After wall mounting and connecting the VPS to the PBX, you can begin programming the VPS.
This programming should be performed by the installer, using the KX-TVM Maintenance Console software.
This software can be used to set system parameters, change system prompts, diagnose system functions, etc.
4.2.1. System Outline
The Panasonic Voice Processing System (VPS) is a voice prompted, menu-driven system which provides fully automated call
transfer (to an extension or mailbox), and voice message receiving and delivery service. Even first time users can easily reach
their desired extension or mailbox by following step-by-step voice instructions.
The VPS works with a PBX as an extension. It can be expanded to handle up to 24 simultaneous calls and store up to 128
hours of voice data.
The VPS attends to incoming calls, then transfers those calls to the respective extensions. When owners of extensions cannot
answer the call, the mailboxes in the system take messages for them. Owners of the mailboxes can record personal greeting
messages with their own voice for callers who enter the mailbox to leave messages.
The VPS has up to 1022 personal mailboxes for subscribers and two special function mailboxes for the System Manager and
Message Manager.
The VPS can be used by any caller, and by subscribers (Mailbox Owner) in your company.
Even if the user is away from the office, VPS can be used with any touch tone telephone.
Even callers using a rotary telephone can leave messages or be connected with the operator.
The VPS provides the following incoming call services to callers.
4.2.1.1. Automated Attendant Service
Automated Attendant service allows callers to dial numbers in order to connect themselves with the desired party.
They can dial extension numbers directly or "spell" the name of the desired party using the dial keys on their telephones. When
an option has been selected, the Automated Attendant responds to the command by either routing the caller to an extension
or the operator.
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.
4.2.1.2. Voice Mail Service
Voice Mail service is a message recording service that allows callers to leave messages for subscribers.
They can dial mailbox numbers directly or "spell" the name of the desired party using the dial keys on their telephones.
Once the caller has dialled an appropriate number, the VPS transfers the caller to the party.
4.2.1.3. Interview Service
Interview service allows callers to record their answers to prerecorded questions.
As the caller answers questions, they are recorded into an interview mailbox.
After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview mailbox owner´s
extension.
When retrieving the messages, the subscriber only hears the answers to the questions.
In order to use Interview service, at least one interview mailbox must be created in the VPS.
For more information on creating interview mailboxes, refer to 2.1.3 Mailbox Parameters in the Programming Manual.
4.2.1.4. Custom Service
Custom Services allow you to design and record your own voice guidance menus and menu options that callers can operate
when they call the VPS.
Callers can be guided to extensions, outside destinations (including cell phones), fax machines, mailboxes, other Custom
Services, etc.
Each Custom Service can consist of several selections which callers can select using the dial buttons on their telephone dial
keys (0 to 9, , and #). In total, you can create 100 Custom Services.
Voice guidance menus can be recorded by the System Administrator or the Message Manager.
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4.2.1.5. Voice Mail (VM) Menu
Subscribers can operate (retrieve messages or set the parameters) by using navigation key or soft keys on the PT with LCD
menu. VM Menu supports all subscriber service.
[PT Model]
KX-T7636/T7633/T7630 (DPT)
KX-NT136 (IP-PT)
4.2.1.6. Timed Reminder Setting
Subscribers can set and confirm the timed reminder setting of PBX from the subscriber service.
Subscribers can do the following;
- Set Time and Mode (Hour:1-12, Min:00-59, AM/PM, One Time/Daily)
- Cancel
- Review Current Setting
4.2.1.7. Display Number Of New Messages On PT
The number of new messages can be indicated on the LCD of PT.
4.2.1.8. Change Time Service Mode Of PBX
The subscriber who is authorized by COS can change time service mode (Day/Night/Lunch/Break) of own tenant in PBX
through VPS.
4.2.1.9. Mailbox Control By PBX For PMS
PBX can delete messages of specified mailbox for PMS Check-Out operation via DPT Integration.
PBX sends commands to VM to;
Check-Out : delete all messages of specified mailbox
4.2.1.10. VM-Link Interface
VM-Link is exclusive use interface for VM of TDA PBX.
This special interface can give the communication of a voice and the control data only with 1 line between the TDA series PBX
and the TVM200 that is maximum 24 ports, or and the TVM50 that is maximum 6 ports.
By using VM-Link, TVM200 can be connected up 24 ports (6 ports in the case of TVM50) without using ports of PBX´s line card.
4.3. CLIENT APPLICATION
4.3.1. Windows-based Administration
The Administrator can program and maintain TVM by using windows-based programming tool on PC through USB, Serial
(Internal Modem), and LAN.
This windows-based programming includes Custom Service Builder (→4.3.2).
4.3.2. Custom Service Builder
Graphical software program that enables to create customized messaging applications.
Custom Service Builder´s graphical interface can help the user to create an application.
user can see what the application looks like, and he can drag and drop custom services.
4.4. LAN FEATURES
KX-TVM200 has LAN I/F and the following features are added by using LAN I/F.
4.4.1. E-mail Integration
With E-mail Integration, an e-mail is sent to notify the subscriber of a new message, or voice message is sent attached to the e-
mail.
number of messages (New/Old) simultaneously.
Subscribers can specify the schedule (Time Frame) for each day of the week to send e-mail, and select delete or not original voice
message after sending.
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4.5. SYSTEM CONNECTION DIAGRAM
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4.6. NAMES AND LOCATIONS
4.6.1. Outside/Inside View
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4.7. CONNECTION EXAMPLES
DPT Integration
The KX-TVM200 supports DPT Integration only, therefore it must be connected to the digital extension ports of the PBX.
Each VPS jack provides 2 VPS ports and can handle 1 call per port.
Connection Example (KX-TVM204 x 6, DPT Integration Mode)
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4.8. CONNECTING THE AC ADAPTOR
1. Plug the DC connector of the AC adaptor into DC IN.
2. Confirm that the VPS power switch is in the "OFF" position, then plug the AC cord into the AC adaptor, then plug the other end
into an AC outlet.
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4.9. PBX CONNECTIONS
4.9.1. Connecting to the PBX
One jack of the VPS can be connected to 1 jack of the PBX. Use a 4-conductor cable for connection with a Panasonic KX-TD series
or KX-TDA series PBX that uses DPT Integration.
4.9.2. Modular Plug Connection
Insert the modular plug of each telephone cord into an available modular jack of the VPS.
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KX-TVM200E / KX-TVM200NE

4.10. PC CONNECTION
A PC connected to the VPS can be used to program various VPS settings.
4.10.1. USB Connection
An on-site PC can be connected to the VPS via USB.
4.10.2. LAN CONNECTION
An on-site PC can be connected to the VPS over a local area network (LAN).
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