Karel EVM38S Use and care manual

109/2007
THE AUTO ATTENDANT
THE VOICE MAIL MODULE
AND
EVM
EVM
38 S
EVM
48 S
EVM
128
EVM
128 S
EVM
48
TECHNICAL REFERENCE AND USER'S GUIDE

THEAUTOATTENDANT
AND
THEVOICEMAIL MODULE
TECHNICALINTRODUCTION
AND
USER’S GUIDE
SEPTEMBER–2007
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VersionTable
MSSERIESEVM-TTKK -VER.AAC–27.09.2007
KAREL reservestherighttomakemodificationsinproduct featuresspecifiedin
thisdocumentfordevelopmentandimprovementpurposeswithoutpriornotice.
Individualproductsmaypossesscharacteristicsdifferentfromthosethathave
beenmentionedinthisdocument,duetotheirdifferencesinsoftwareand
hardwareversions.
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PREFACE
Thechaptersthattakeplaceinthisguidehavebeencreatedinorderto
presentdetailedtechnicalinformationtopeoplewhoneedhardware-
basedtechnicalinformationabouttheAutoAttendant(ACD–Automatic
Call Distributor) andtheVoiceMailmodulesof theMS-seriesexchanges,
andinordertogiveinformationaboutprogrammingandutilizingthe
modules.Bythisway,onecouldunderstandtheabilitiesof themodules,
howtheywill beoperatedin accordancewithcustomerdemands and
thingsthatshouldbedoneinordertooperatethemodulesin full
performance.
Thefirstchapter-“TechnicalIntroduction”–Itcontainstechnical
informationaboutthehardwareandsoftwarestructuresof themodules.
Informationin thischapter,forwhichknowledgein mechanics,electricity
andelectronicsmaybeprerequisite,aimstointroducestructureof the
EVMmodules.
Thesecondchapter–“Installation”–Itexplainstheinstallationmethods
of each EVMmoduleseparately.Thischaptermustbereaddefinitely
beforetheinstallationbythepersonnel whowill performtheinstallation.
Thethirdchapter–“Programming”–Itgivesshortinformationaboutthe
softwarefeaturesthatwill enrichfunctionsof theEVMmodulesandthat
couldbeappliedtomeetdailycommunicationneedsof customersmore
comprehensively.
Thefourthchapter–“UserFeatures”–Itcontainsthedetailsof the
informationtousetheEVMmodules,aswell asthedetailsof theuser
featuresinordertomeetdailycommunicationneeds intheeasiestand
themostefficientways.Westronglyrecommendyoutoexaminethe
entirefeaturesthattakeplacein thatchapterbeforehandin ordertouse
your EVMinthemosteffectiveway.
TheLastchapter–“Accessories”–givesshortinformationaboutthe
EVM-FLandEVM-DLmoduleswhichareattachedonEVMmodulesto
increasetherecordcapacitiesof them.
BestRegards,
KAREL
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CONTENTS
TECHNICALINTRODUCTION...................................................................1
GENERALINTRODUCTIONOF THE EVMMODULES.................................1
EVM38S:...................................................................................................3
EVM48:.....................................................................................................5
EVM48S:...................................................................................................7
EVM128:...................................................................................................9
EVM128S:...............................................................................................10
EVM224S:...............................................................................................11
COMPATIBILITY.........................................................................................12
INSTALLATION.....................................................................................13
EVM38S:.................................................................................................13
EVM48 andEVM48S:.............................................................................15
EVM128:.................................................................................................16
EVM128S:...............................................................................................17
EVM224S:...............................................................................................18
EVM-FLANDEVM-DLEXPANSIONMODULES:..................................19
PROGRAMMING....................................................................................20
CHARACTERISTICSOF THE MESSAGESANDPROGRAMMINGTHEM..20
VoiceMail FacilitiesAuthority:.............................................................21
AutoAttendant(ACD)AutomaticActivation:.......................................22
WeeklyAutomatic Services:.................................................................22
ACDSingle-KeyAccess:.......................................................................23
ErasingTheEntireACDMessages:.....................................................24
RecordingACDMessages:...................................................................25
DefiningSpecificEntryMessages:.......................................................31
MessagePlayback:...............................................................................32
ErasingASingleMessage:...................................................................33
RingCountTime-OutForDISA/ACDLines:.........................................33
ACDMessageGain:...............................................................................34
THE SYSTEM MESSAGEFEATURES........................................................35
ErasingTheEntireSystemMessages:................................................35
RecordingASystemMessage:.............................................................36
SystemMessagePlayback:..................................................................40
ErasingASingleSystemMessage:......................................................40
TheSystemMessageGain:..................................................................41
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THE VOICEMAILMESSAGEFEATURES..................................................42
FAXFORWARDINGFEATUREANDUSEOF THE EVM........................42
SUMMARY: PUTTINGTHE EVMINTOSERVICE...................................42
USERFEATURES..................................................................................45
CALL CONTROLSERVICES......................................................................45
TemporaryAbsentMessage(8648):....................................................45
PermanentAbsentMessage(737):......................................................46
LeavingAMessageToAn Extension(82):...........................................49
ListeningToNew Messages(8646):....................................................50
ListeningToTheEntireMessages(8645):...........................................51
ReminderServiceWithMessage(8389):.............................................53
AlarmServiceWithMessage(83879):.................................................54
ListeningToMessagesLeftForYouWithAssistanceOfTheOperator
(6):..........................................................................................................55
External Call Record:............................................................................56
LeavingAMessageToAn AbsentExtensionWithAssistanceOfThe
Operator:...............................................................................................58
THE SERVICESRELATED TOTHE OPERATOR........................................59
ACDActivation(8741):...........................................................................59
NightModeAuto-Reply:.......................................................................60
ListeningToMessagesInTheAuto-ReplyMode:...............................61
TheNightService-MessageAnnouncementOnly(858):..................62
ReminderServiceWithMessage(83889):...........................................63
ErasingMessages(86499&86490):....................................................64
THE SERVICESRELATED TOTHE DIRECTINWARDSUBSCRIBER
(EXTENSION)ACCESS (DISA)...................................................................66
LeavingAMessageToAn ExtensionOverADISA Line:.....................66
ListeningToMessagesLeftForYouOverADISA Line(8646):..........66
LineAccess ThroughACall OverADISA Line:...................................68
SelectiveLineAccess ThroughACall OverADISA Line:...................69
ACCESSORIES:.....................................................................................70
EVM-FL:.................................................................................................70
EVM-DL:.................................................................................................70
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EVMModulesof theMSSeriesTechnicalIntroductionandUser’sGuide
1
TECHNICAL INTRODUCTION
GENERAL INTRODUCTIONOFTHE EVMMODULES
TheEVMmodulesaretheoptionalAutoAttendant(ACD-Automatic Call
Distributor)andvoicerecordingsystemsthatareutilizedinMS-series
exchangesof MS38Sandhighercapacity.
Each EVMmodulepossessespermanentmessagecapacity.However,that
capacitycanbeincreasedbyemployingauxiliaryexpansionmoduleswhen
necessary.ThesemodulesarecalledEVM-FL(FlashMemory)andEVM-DL
(DRAMMemory).
Recordingof themessagestobeusedfortheACDaredoneintothenon-
volatilememories(FlashMemory)ontheEVMmodules,sothatthose
messagesarenoterasedin caseof anyblackout.Ontheotherhand,the
voicemailmessagesthataretoberecordedintothevoicemailmessage
boxesallocatedtotheextensionsarestoredinthevolatilememories(DRAM
Memory),hence,theyareerasedduringablackout.
TheACDandvoicemailmessageboxesarepresentin all EVMmodules.In
additiontothose,thefeatureof thesystemmessagesisalsopresentin
EVM128SandEVM224Smodulesonly,inordertopresentadditionalservices
tousers.Thankstothesystemmessages,usersareinformedbyvoicemail
messagesaboutstatusesof theirphonesandtheauthorizationstheyhave
beengrantedforseveralservices.Thesystemmessagesaresavedintothe
non-volatilememoriesaswell,andtheyarenoterasedincaseof any
blackout,either.
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EVMModulesof theMSSeriesTechnicalIntroductionandUser’sGuide
2
Thereareseveralmessageboxesfordifferenttasksdependingonthe
structureof theEVMmodule:
1. Thereareeither24 or64messageboxesdependingonthestructureof
theEVMmodule,inordertodirectpartiescallingfromoutside. Those
havebeenreferredtoasACDMessageswithin thisguide. Themessage
boxesreservedfortheACDMessageshavebeennumberedfrom00 to
63 fortheEVM128SandEVM224Smodules,andfrom00 to23 forthe
othermodules.TheACDMessagesaretheonesthatassistparties
callingfromoutsidetoreachtheextensionsortheservicesdirectly,
whichtheywish.
2. Inorderfortheuserstoleavevoicemailmessagesforeach other,there
isenoughmemoryontheEVM128SandEVM224Smodulestostore34
minutesof messagesintotal.AsfortheotherEVMmodules,DRAM
memorycanbeconstitutedbyinstallingtheEVM-DLcardonthe
module. ThosehavebeenreferredtoasVoiceMailMessageswithinthis
guide. TheVoiceMailMessagesfeatureincludesanykindof message
leaving,messagereceiving,messagelisteningandmessagerecording
operation.
3. Thereare64 voicemailmessageboxesontheEVM128SandEVM224S
modules,inordertoinformusersaboutthestatusesof their phones.
ThosehavebeenreferredtoastheSystemMessageswithintheguide.
ThemessageboxesreservedfortheSystemMessageshavebeen
numberedfrom000 to063.Thesystemmessagesaretheonesthat
informtheextensionsinthesystemaboutthechangeswhichoccurin
thestatusesof theirphonesduetofeaturestheymakeuseof or
activate,ortheyaretheonesthatdirectthepartieswhichaccess the
systemfromoutside,withoutassistanceof theoperator.
TheEVMModulesofferdifferentcapacityandserviceoptionsindifferent
models.Thosehavebeenexplainedin detail below,foreach module:
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EVMModulesof theMSSeriesTechnicalIntroductionandUser’sGuide
3
EVM38S:
EVM38SisanexternalmoduleemployedinMS38SandMS38-ISDN
exchanges.
Theillustrationbelow givesinformationaboutthestructureof EVM38S:
Thatmodule,whichhasasinglevoicechannel,canserveasingleuserata
time.
Thankstothetwominutes(130 secs)of FlashMemorycapacityithas,it
functionsastheautoattendant(AutomaticCall Distributor).SincenoDRAM
memoryispresentonitasfactorydefault,thevoicemailmessagefeature
becomesavailableonlybyaddinganEVM-DL.
Themodulecomesin aplastic box.Thereexist5capacityexpansionslotson
thecard.Twoof themareusedforEVM-FL,andthree of themforEVM-DL.
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EVMModulesof theMSSeriesTechnicalIntroductionandUser’sGuide
4
EVM38Sconsistsof thepartsbelow:
-EVM38Smodule,
-EVM38Sconnectioncable,
-EVM38Sconvertercable(Itisemployedinexchangesof certainversions
only).
-Mountingtemplate,
-Anchorplugsandscrews,twofromeachof them,which aretobeused
tomountthemoduleontothewall.
-Plastic holdersthatareusedtoconnecttheEVM38Smoduletoother
AK38 boxes,ifthereisany.
Dimensions: 25.4cmx13.5cmx7.9cm
Weight: ~0.5kg
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