Panterra Snom 360 User manual

Quick Start Guide for Snom 360
In This guide
Congratulations on your purchase of Snom 360 phone. Use this
QuickStart to set up your phone and to learn how to use it.
Voice Mail
To access voicemail from your Snom Phone using the special access code:
• Dial 9999
• Enter your Extension followed by #
• Enter your PIN followed by #
• Follow the prompts to listen to old or new voicemails.
Transferring Calls using #
During a call, press # followed by the number or extension to which the call is to be trans-
ferred.
ConguringyourSnomPhone
Using your Snom Phone
WORLDSMART features on your Snom Phone
3
WORLDSMART Features on Your Snom Phone
Support Information
Enjoy using your Phone! For any queries, contact WORLDSMART support at:
[email protected] or call us at: 800 805 0558 (option 2).
Or simply dial 611 from your Phone.
Blind Transfer
• In an ongoing call, Press the Hold button.
• Press the Transfer button.
• Enter the number to which you want to transfer the call. Press the Enter key to com-
plete the transfer.
Attended Transfer
• When you get a call, press the Enter key to accept the call.
• Press the Hold button. The active call is placed on hold.
• Dial the number to which you want to transfer the call.
• Press the Transfer button after consulting the new party. You will be disconnected.
• If the call is not answered, cancel the call by pressing the Cancel soft key.
• Press the Enter key to retrieve the call on hold.
Transferring to User’s Voicemail
WORLDSMART allows you to transfer an ongoing call directly to the voicemail of one of
your colleagues. To do this on your Snom Phone:
• Press #* followed by user’s extension.
• This sends your caller to the voicemail box of your colleague, and the call disconnects
on your phone.
• During an ACD call, press # 2 # followed by the number or extension to forward a call
directly to a user’s Voicemail.

3-Way Conferencing
To establish a three-way conference:
• Dialthenumberoftherstparty.
• After call connects, make sure you do not disconnect it. You may need to tell the other
person to wait, while you are setting up the conference.
• Press the Conference button or the Conference soft key and enter the number of the
next party. Press Send.
• Press Conference again.
• All parties are connected to the conference call.
DND (Do Not Disturb)
To set DND (Do Not Disturb) on your Snom phone:
• Press [DND] to enable Do Not Disturb and prevent the phone from ring-
ing on incoming calls.
• AashingiconandtextonthedisplayindicatethatDoNotDisturbison.
• Calls received while Do Not Disturb is enabled are logged in the Missed
Call list.
• To turn off Do Not Disturb, press Do Not Disturb again.
Accessing voicemail
Using the Retrieve button on the Snom:
ReceivedmessagesareindicatedbyaashingMWIandavisualnotication
onthephonescreen.Individuallineindicatorsreectvoicemessageslefton
that line.
To listen to voicemail
• Press the Retrieve button.
• Follow voice prompts to listen to messages.
• If multiple lines are in use, select the line from which to retrieve mes-
sages.
• Press Connect.
• Follow voice prompts to listen to messages.
Using the WorldSmart special extension
To access voicemail from your Snom using the special extension:
• Dial 9999 and press the Enter key.
• Enter your Extension followed by #.
• Enter your PIN followed by #.
• Follow the prompts to listen to old or new voicemails.
Diverting Calls
To divert all calls coming to your Snom to another destination:
• Press the Forward soft key from the idle display.
• If multiple lines are in use, select which line to forward.
• Enter the number or URL to which you wish to divert all incoming calls.
• PresstheEnablesoftkeytoconrmCallForwarding.
AmovingarrowonthelinelabelconrmsCallForwardingisenabled.
To turn call divert off, press the Forward soft key and then press Disable.
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WORLDSMART Features on Your Snom Phone
Parking Calls
• Dial #9996.
• The IVR announces the Virtual extension where the call is parked. On your phone, the
call will immediately disconnect.
• The caller will hear music on hold.
• The call will remain parked for 300 seconds.
• Any WORLDSMART user in your account can pick up this call by dialing the an-
nounced virtual extension.
• You can inform one of your colleagues to pick up the parked call. Or you can pick up
the call.
ACD Login
• Dial 9997
• When prompted, enter your user code and password. User code is the same as your
WORLDSMART PBX extension.
• Enter your password followed by the # key. Password is by default the same as your
Voicemail PIN. Press 1 to login or 2 to logout.
• When valid code and password are used, you get the “Agent logged in” message.
Transferring ACD Calls using #
• During an ACD call, press # 1 # followed by the number or extension to which the call
is to be transferred.
Note: This type of transfer work for calls that come through the Auto attendant of your
PBX, through a DID or through Extensions.