
10
Limited Warranty
The manufacturers products are warranted against defects in material and workmanship
while owned by the “Original Purchaser”.The term “OriginalPurchaser” is defined as that
party orentity which purchases this manufacturers furniture from anauthorized retailer
as shown by the original sales receipt.This warranty does not apply to “as is” or
previously owned products.
The manufacturer warrants its products to be free from defects in materials and
workmanship (normal wear and tear, fading and stretching excepted), for one year
from the date of purchase, except as provided below under the limited warranty.
The exceptions or exclusions to this warranty are as follows:
1. Any warranty claim that is submitted after the limited warranty period,or without
proper proofof purchase will not include the costof parts, labor, ordelivery.
2. This warranty shall not apply to the manufacturers products which have been
subjected to misuse, neglect, alteration, modification,or attachments, eithercaused by the
Original Purchaser, shipping, storage, accident,fire, flood,oracts of God.
In the event ofa defect in material or workmanship covered by this warranty, the
manufacturer will repair or replace, at their discretion, without charge the warranted parts
within a reasonable amount of time. We reserve the right to require damaged parts to
be returned to us upon request. Natural markings such as scars, brands,grain variations,
wrinkles, color variations, etc. will be considered normal characteristics and not
construed as defects.
For claims or questions concerning this warranty, please contact customer service
department on the web at www.trueinnovations.com. Be prepared to provide
your name, address,daytime phone number, the model and purchase order number of
the product, date of purchase, and the website where it was purchased. The manufacturer
requires that the original sales receipt besubmitted with all requests to confirm that
you are the Original Purchaseraccording to our written warranty.
This warranty gives you specific rights, and you may also have other rights, which vary
from state to state (or country to country). All warranties are limited to the original
purchaser for normaluse. Should you prefer to speak with a service representative,
you may call toll free: 1-855-372-2315 (U.S.) or 0-800-051-6775 (U.K.).