Paradise POS Star TSP650ii User manual

Version 1.0

Table of Contents
Table of Contents
Welcome to Paradise POS
 IntroducontoParadisePOS...................................................................5
  IntroducontothisManual......................................................................6
1 Installaon Guide
1.1 InstallingYourRouter................................................................................9
 1.2 InstallingYourEquipment-StarPrinters...........................................10-15
 1.3 InstallingYourEquipment-All-In-OneStands...................................16-20
 1.4 InstallingYourEquipment-CardTerminals.......................................21-23
 1.5 InstallingYourEquipment-Scanners................................................24-25
 1.6 InstallingYourEquipment-HardwireKit...........................................26-27
 1.7 InstallingYourEquipment-KDS..............................................................28
 1.8 InstallingYourEquipment-Scales..........................................................29
 1.9 InstallingYourEquipment-NetworkingAssistance...........................30-31
2 Buon Descripons
 2.1 LoginScreen......................................................................................33-34
 2.2 HomeScreen.....................................................................................35-40
 2.3 EmployeeScreen...............................................................................41-42
 2.4 ManagerScreen.................................................................................43-44
 2.5 AdminScreen....................................................................................45-46
3 Home Screen Features
3.1 CreangCategories............................................................................48-49
 3.2 CreangMenuItems.........................................................................50-52
 3.3 CreangInventoryWithaScanner.........................................................53
 3.4 DierentWaystoSendaTicket..............................................................54
 3.5 AddingItemstoaTicket....................................................................55-56
 3.6 HoldingandTransferringTicketsandItems............................................57
 3.7 PayingOutaTicket............................................................................58-60
 3.8 VoidingorCompingaTicket..............................................................61-62
 3.9 AddingSeats,RepeatItem,andQuanty...............................................63
 3.10 DoubleandRecipe..................................................................................64
 3.11 CommandsonaTicket............................................................................65

Table of Contents
4 Employee Screen Features
4.1 Open/CloseCashDrawerandJoinDrawer........................................67-69
 4.2 Pay In/Out..............................................................................................70
 4.3 GiCardBalanceandPriceCheck..........................................................71
 4.4 TipAdjustment,ShiReport,andEmployeeTipOut.......................72-75
 4.5 CustomerDatabase...........................................................................76-79
 4.6 Split/CombineTicket.........................................................................80-83
 4.7 ResendTicket..........................................................................................84
4.8 ScheduledTickets..............................................................................84-85
 4.9 DeliveryandToGo.................................................................................86
 4.10 RentalTickets..........................................................................................87
 4.11 Redempon............................................................................................87
5 Manager Screen Features
5.1 TicketRecall.......................................................................................89-92
 5.2 DrawerRecall.....................................................................................93-95
5.3Inventory............................................................................................96-97
 5.4 ReportsandHourlyOverview.................................................................98
 5.5 BatchAdjustment...................................................................................99
 5.6 ShiMaintenance.........................................................................100-101
 5.7 AddGratuity..........................................................................................102
 5.8 ResetGiCard.....................................................................................103
 5.9 OpenRefund.........................................................................................104
 5.10 EmployeeAccounts.......................................................................105-106
 5.11 TipShare........................................................................................107-109
 5.12 PendingTransfers...........................................................................110-111
 5.13 ComboGroupMaintenance..........................................................112-115
6 Admin Screen Features
 6.1 CompanySengs..........................................................................117-134
 6.2 EditRoles-CreangRolesforYouandYourEmployees...............135-138
 6.3 EmployeeMaintenance-CreangEmployees..............................139-140
 6.4 EditTemplates.......................................................................................141
 6.5 ItemMaintenance.........................................................................142-147
 6.6 ModierMaintenance...................................................................148-153
 6.7 EditDepartments-TaxRatesinYourSystem................................154-157
 6.8 TicketCommands.................................................................................158

Table of Contents
 6.9 DiscountMaintenance...................................................................159-164
 6.10 EditTableDiagram-CreangYourTableLayout...........................165-167
 6.11 ColorSchemeMaintenance...........................................................168-169
 6.12 EditVendors..........................................................................................170
 6.13 PrinterMaintenance.............................................................................171
 6.14 PrinterRoung...............................................................................172-173
 6.15 DeviceMaintenance......................................................................174-175
 6.16 Open/ClosedPrintJobs........................................................................176
 6.17 TerminalStatus.....................................................................................177
 6.18 PrinterStatus........................................................................................177
 6.19 RentalMaintenance......................................................................178-182
7 Reporng - An In-Depth Look
 7.1 WebReportsvs.LocalReports......................................................184-186
 7.2 Sales...............................................................................................187-209
 7.3 ItemLevels.....................................................................................210-211
7.4Inventory........................................................................................212-216
7.5Employee.......................................................................................217-220
7.6Customer........................................................................................221-224
7.7Drawer............................................................................................225-226
 7.8 Daily Logs......................................................................................227-228
7.9Modiers...............................................................................................229
8 Tutorials
 8.1 DierentOpeningandClosingProcedures..........................................231
 8.2 ShortTutorials.......................................................................................247
9 Troubleshoong
 9.1 RestarngtheParadiseApplicaonoriPad..........................................265
 9.2 CashDrawerNotOpening....................................................................266
 9.3 BluetoothReceiptPrinterNotPrinng.................................................267
 9.4 EthernetReceiptPrinterNotPrinng...................................................268
 9.5 USBReceiptPrinterNotPrinng..........................................................269
 9.6 KitchenPrinterNotPrinng..................................................................270
 9.7 CreditCardTerminalIssues(Bluetooth)...............................................271
 9.8 CreditCardTerminalIssues(Ethernet).................................................272
 9.9 RestarngtheTP-LINKRouterandOrangePi......................................273
 9.10 SwitchingtoLocalMode......................................................................274

5
Preface
Welcome to Paradise POS
Introducon to Paradise POS
Congratulaons on your new Paradise POS system,thebestiOSbasedmobile
point-of-saleonthemarket,forrestaurantandretailalike.We’rededicatedtopro-
vidingthebestdatabaseinfrastructurewithouttheneedforaserverbyulizing
arevoluonaryPeer-to-Peermeshnetworkwhilebackingupallyourdataonthe
iCloud.OurPOSsystemincludesafullrangeofonlinereporngandmenucustom-
izaonfeatures,andissupportedbyaworldclass,24/7techteamyoucanrelyon
andreachatanyme.
We’vecreatedthisUserManualforyoutohaveacomprehensiveguidetothefea-
turesbuiltintotheParadisePOSsystem,aswellasthebasicknowledgeyou’llneed
togetstartedwithyourPOSequipment.Thefollowingmanualwillincludeinfor-
maonregardingequipmentyoumaynothavereceived,wehaveprovidedindexes
ineachsecontoassistgengyoutotherightinstruconsforyourequipment.
Themanualalsoprovidesareporngsecon,alongwithatroubleshoongguide
tosolveyourissuespriortoreachingouttotechsupport.Wearepleasedtopres-
entyouwithaPOSyoucancountontodeliveryourbusiness’needs,anyfurther
assistanceorquesonsshouldbedirectedtotheParadisePOStechteam.

6
Preface
Contact Us for Assistance
BusinessHoursPhone:877-777-5530
AerHoursandWeekendSupport:877-777-5530,Ext.1
TechSupportEmail:[e-mail]
Ifyou’resengupyourequipmentfortherstme,youwillneedtoschedule
yourinstallandtrainingwithourtrainingteamtoensurewehaveplentyofme
setaparttogetyousetup.Keepinmindthatthetechsupportteamisnotmeant
toaccommodateinstallandtrainingsessions,soschedulingwiththetrainingteam
isvitalfornewmerchants!
Pleasendthetrainingandinstallscheduleatthefollowinglink:
hps://calendly.com/paradise-pos-installaon-and-training

7
Preface

1 Installaon Guide
Thischapterwillwalkyouthroughthebasicinstallaon
ofanyequipmentyouhavereceivedfromParadisePOS
withyourorder.EquipmentnotsenttoyoufromParadise
willneedtobecongureddierently.
In this chapter...
1.1 InstallingYourRouter.......................................................................9
1.2 InstallingYourEquipment-StarPrinters...................................10-15
1.3 InstallingYourEquipment-All-In-OneStands...........................16-20
1.4 InstallingYourEquipment-CardTerminals...............................21-23
1.5 InstallingYourEquipment-Scanners.......................................24-25
1.6 InstallingYourEquipment-HardwireKit..................................26-27
1.7 InstallingYourEquipment-KDS.....................................................28
1.8 InstallingYourEquipment-Scales..................................................29
1.9 InstallingYourEquipment-NetworkingAssistance..................30-31

9
Installaon Guide
1.1 Installing Your Router
 Onceyoureceiveyourequipment,youcanbegininstallingit.Dependingon
whatyouhaveorderedthroughyouragent,thereareafewdierentcongura-
onsyoumayhave.Typicallythough,youwillhavebeensentaTP-LinkRouter.
Connectedtothisrouterintherstorangeport,directlynexttotheblueport,will
beadevicecalledanOrangePi.Thisisaclearplascboxwithafanthatwillbeu-
lizedasyourprintqueue.AllofyourParadiseequipmentmustroutetothisrouter.
1.Tobegin,runalinefromyourinternetsource(modem,router,etc.)totheblueport
onthebackofyourTP-LinkRouter.PlugintheTP-Linkroutertopower.Whentherouter
powerson,thelightswillbegintolightup;youwillknowtherouterhasinternetwhen
veofthelightsonthefrontarelitupgreen.IfyounocethattheWi-Fisymbolisyel-
low,theTP-Linkrouterdoesnothaveinternet;ensurethatthelineyouhaverunning
fromyourinternetsourcehasinternet.Therouterwillturngreenwhenyoudo.
2.OncethelightsaregreenontheTP-Linkrouter,plugtheorangepiintopower.Whenit
bootsup,youwillseethreelights;agreenandamberlightonthesideandagreenone
inside.Waitunlthegreenlightonthesidebeginstoickerbeforemovingtothenext
step.
3.Youwillnocethatyouonlyhavethreeportslenowandquitepossiblymoreequip-
mentlethanports.Thiscanbeeasilysolvedanddependingonwhatyouhaveordered,
youmayhavereceivedsome5-PortSwitches.Thesedevicescangiveyouaddional
portsandalsohelpyourouteyournetworklinesfurtherintoyourestablishment.
!!!Donottouchtheresetbuonontherouter!Ifyoudo,youwill
resetallIPaddressesstoredthereandnoneofyourequipmentwill
communicatewitheachother.YouwillhavetocallParadiseTech
Supporttoresolvethisissue.!!!

10
Installaon Guide
1.2 Installing Your Equipment- Star Printers
Dependingontheneedsofyourbusiness,youwillhavepurchasedareceipt
orkitchenprinter.ThereareavarietyofdierenttypesofStarprinters,mostof
whichwillbecoveredhere.Receiptprinterswillbecoveredrst,followedbykitch-
enprinters.
Star TSP100iii
Star TSP650ii
Star SP700

11
Installaon Guide
Star TSP650II Bluetooth Receipt Printer
1.Plugthesuppliedpowercordintoyourprinterandinsertthermalpaperintotheprinter
accordingtothedireconsinthelid.Powertheprinteron.Thepowerbuonislocatedonthe
lesideoftheprinterwhenfacingthefront.
2.FindtheSengsapponyouriPad.SelectBluetooth.Iftheprinter’spowerison,theprinter
shouldappearinMyDevices.ItmaybecalledREC1,ReceiptPrinter1,StaRec1,etc.Ifnext
totheprinteritsaysConnectedthenyourprinterhasautomacallyconnectedtotheiPad.If
itsaysNotConnected,selecttheprinter.ThiswillcausetheiPadtoaempttoconnecttoit.If
thisdoesn’tworkandtheiPaddisplaysthe“UnabletoConnecttoDevice”error,youwillhave
tore-pairthedevice.Ifitdoeswork,connuetostep4.
3.Tore-pairyourBluetoothprinter,ndthesmallbuononthebackofyourprinterlabeled
Pair.Pressandholdthisbuondownunlthelighteitherbeginstoickerorchangecolors.
Oncethishasbeendone,aempttoconnectinBluetoothundertheSengsappagain.The
printershouldnowsayconnected.
4.Nowthatyourprinterisconnected,youcanopentheParadiseapp.LoginandgototheAd-
minscreenandthenPrinterMaintenance.Youshouldhaveaprinteronthelethatmatches
theoneyouhavejustpairedtoyouriPad.Makesurethesengslooksimilartothis:
5.Nowselecttestprintandyoushouldgetasmallprintoutforthetest.Thisensuresthatyour
iPadandthisprinterarecommunicang.Ifitdoesnotprintatestslip,pleaserefertoourtrou-
bleshoongguide.
6.Lastly,gobacktotheAdminscreen.ThismeselectDeviceMaintenance.Onthenextpage,
selectthehighlighteddeviceontheleofthescreenlabeledThisDevice.Ontheright,check
tomakesurethatthisprinterisalsotheonelistednexttowhereissaysReceiptPrinter.

12
Installaon Guide
Star TSP650 Ethernet Receipt Printer
1.Plugthesuppliedpowercordintoyourprinterandinsertthermalpaperintotheprint-
eraccordingtothedireconsinthelid.ThenpluginanEthernetcordtotheprinter’s
100/1000Baseportonthebackofit.ThisEthernetcordshouldinsomewayrouteback
toyourParadise-suppliedTP-LinkRouteroraswitchthatleadstotherouter.Powerthe
printeron.Thepowerbuonislocatedonthelesideoftheprinterwhenfacingthe
front.Iftheerrorlightstaysonwhenpoweringon,itdoesnothaveinternet.Ensurethe
cordisreceivinginternetfromtheTP-Linkrouterandthenturnthepowerontheprinter
oandthenbackon.Thelightwillbebluewhenitisreceivinginternet.
2.Nowthatyourprinterisconnected,youcanopentheParadiseapp.Loginandgoto
theAdminscreenandthenPrinterMaintenance.Youshouldhaveaprinteronthele
thatmatchestheoneyouhavejustpairedtoyouriPad.Makesurethesengslooksim-
ilartothis:
KeepinmindtheIPaddressyourprinterhasmaybedierent.Nowselecttestprintand
youshouldgetasmallprintoutforthetest.ThisensuresthatyouriPadandthisprinter
arecommunicang.Ifitdoesnotprintatestslip,pleaserefertoourtroubleshoong
guide.
3.Lastly,gobacktotheAdminscreen.ThismeselectDeviceMaintenance.Onthenext
page,selectthehighlighteddeviceontheleofthescreenlabeledThisDevice.Onthe
right,checktomakesurethatthisprinterisalsotheonelistednexttowhereissaysRe-
ceiptPrinter.

13
Installaon Guide
Star TSP100iii Ethernet Receipt Printer
1.Plugthesuppliedpowercordintoyourprinterandinsertthermalpaperintothe
printeraccordingtothedireconsinthelid.ThenpluginanEthernetcordtotheprint-
er’s100/1000Baseportonthebackofit.ThisEthernetcordshouldinsomewayroute
backtoyourParadise-suppliedTP-LinkRouter.Powertheprinteron.Thepowerbuon
islocatedonthelesideoftheprinterwhenfacingthefront.Iftheerrorlightstayson
whenpoweringon,itdoesnothaveinternet.Ensurethecordisreceivinginternetfrom
theTP-Linkrouterandthenturnthepowerontheprinteroandthenbackon.Thelight
willbebluewhenitisreceivinginternet.
2.Nowthatyourprinterisconnected,youcanopentheParadiseapp.Loginandgoto
theAdminscreenandthenPrinterMaintenance.Youshouldhaveaprinteronthele
thatmatchestheoneyouhavejustpairedtoyouriPad.Makesurethesengslooksim-
ilartothis:
KeepinmindtheIPaddressyourprinterhasmaybedierent.Nowselecttestprint
andyoushouldgetasmallprintoutforthetest.ThisensuresthatyouriPadand
thisprinterarecommunicang.Ifitdoesnotprintatestslip,pleaserefertoour
troubleshoongguide.
3.Lastly,gobacktotheAdminscreen.ThismeselectDeviceMaintenance.On
thenextpage,selectthehighlighteddeviceontheleofthescreenlabeledThis
Device.Onetheright,checktomakesurethatthisprinterisalsotheonelisted
nexttowhereissaysReceiptPrinter.

14
Installaon Guide
Star TSP100iii USB Receipt Printer
1.Plugthesuppliedpowercordintoyourprinterandinsertthermalpaperintothe
printeraccordingtothedireconsinthelid.ThentaketheiPad’schargingcable
andplugtheUSBendintothebackoftheprinterintheappropriateport.Plugthe
otherendintotheiPad’schargingport.
2.Next,powertheprinteron.Thepowerbuonislocatedonthelesideofthe
printerwhenfacingthefront.
3.Oncethepowerison,opentheParadiseapplicaontonishconnecngyour
printer.LoginandgototheAdminscreenandthenPrinterMaintenance.You
shouldhaveaprinteronthelethatcorrespondstothereceiptprinter.Makesure
thesengslooksimilartothis:
Nowselecttestprintandyoushouldgetasmallprintoutforthetest.Thisensures
thatyouriPadandthisprinterarecommunicang.Ifitdoesnotprintatestslip,
pleaserefertoourtroubleshoongguide.
3.Lastly,gobacktotheAdminscreen.ThismeselectDeviceMaintenance.On
thenextpage,selectthehighlighteddeviceontheleofthescreenlabeledThis
Device.Ontheright,checktomakesurethatthisprinterisalsotheonelistednext
towhereissaysReceiptPrinter.

15
Installaon Guide
Star SP700 Kitchen Printer
1.Plugthesuppliedpowercordintoyourprinterandinsertthermalpaperintothe
printeraccordingtothedireconsinthelid.ThenpluginanEthernetcordtotheprint-
er’s100/1000Baseportonthebackofit.ThisEthernetcordshouldinsomewayroute
backtoyourParadise-suppliedTP-LinkRouter.Powertheprinteron.Thepowerbuon
islocatedonthelesideoftheprinterwhenfacingthefront.Iftheerrorlightstayson
whenpoweringon,itdoesnothaveinternet.Ensurethecordisreceivinginternetfrom
theTP-Linkrouterandthenturnthepowerontheprinteroandthenbackon.Thelight
willbegreenwhenitisreceivinginternet.
2.Nowthatyourprinterisconnected,youcanopentheParadiseapp.Loginandgoto
theAdminscreenandthenPrinterMaintenance.Youshouldhaveaprinteronthele
thatmatchestheoneyouhavejustconnected.Makesurethesengslooksimilarto
this:
KeepinmindyourIPaddressmaybedierent.Nowselecttestprintandyoushouldget
asmallprintoutforthetest.ThisensuresthatyouriPadandthisprinterarecommuni-
cang.Ifitdoesnotprintatestslip,pleaserefertoourtroubleshoongguide.
3.Onthissamepage,youcanaddwhichitemsinyourmenuyouwouldliketoprintout
tothisprinterwhenyouorderthem.Selectthesmallplussignandthisshouldbringupa
listofallyourinventory.Ifyouselectthesmall“i”tothetopleofthiscolumn,youcan
lterthisdatafurther.Selecttheitemsyouwouldliketoprinttothisprinterandthen
taponceonthelisttotherighttomovetheseitemsover.Savewhenyouarenished.

16
Installaon Guide
1.3 Installing Your Equipment- All in One Stands
Dependingontheneedsofyourbusiness,youwillhavepurchasedfroma
varietyofAllinOnestaons.Likewise,thereareavarietyofAllinOneprintersthat
willbecoveredhere.
Elo Paypoint/Paypoint Plus
iSAPPOS Printer
mPOP Printer

17
Installaon Guide
Elo Paypoint/Elo Paypoint Plus
1.BeforeplugginginyourEloprinter,rstidenfywhichmounngtraytsyour
iPad.Remove4mounngscrewstoswapmounngtraysifrequired.
2.EnsurelightningconnectorispulledoutbeforeinstallingyouriPad.Installthe
iPadbyinserngtopsiderstandthenlightningconnectorsidelast.
3.Pressthelightningconnectorcapintothetrayandfastenlockingscrewifde-
sired.iPadcanberemovedbypressingtheejectbuononthebacksideofthetray
aerlightningconnectorispulledout.
4.OncetheiPadisinplaceonthestand,plugtheElointopower.Oncepowered
on,itshouldalsosupplypowertoyouriPad.
5.OpentheSengsappontheiPad.CheckyourBluetoothsengsandmakesure
Bluetoothisturnedon.Inyourdevices,youshouldseeadevicelistedthatshould
sayConnectedasitsstatus.Ifnot,selectthedevicelistedasTSP100andconnect
tothisdevice.
6.Nowthatyourprinterisconnected,youcanopentheParadiseapp.Loginand
gototheAdminscreenandthenPrinterMaintenance.Youshouldhaveaprinter
onthelethatmatchestheoneyouhavejustpairedtoyouriPad.Makesurethe
sengslooksimilartothis,dependingontheEloyouhave:
Nowselecttestprintandyoushouldgetasmallprintoutforthetest.Thisensures
thatyouriPadandtheEloarecommunicang.Ifitdoesnotprintatestslip,please
refertoourtroubleshoongguide.
7.Lastly,gobacktotheAdminscreen.ThismeselectDeviceMaintenance.On
thenextpage,selectthehighlighteddeviceontheleofthescreenlabeledThis
Device.Ontheright,checktomakesurethatthisprinterisalsotheonelistednext
towhereissaysReceiptPrinter.
EloPaypoint EloPaypointPlus

18
Installaon Guide
iSAPPOS Printer
1.InordertoinstallyouriPadwiththeiSAPprinter,youmustrstassemblethe
stand.BeginbysecuringtheBasePlateandStandbodywiththeM4thumbscrews
(x2)foundintheaccessorybox.
2.Connectthepoweradapterforcharging.Ifusingwithacashdrawer,connectthe
cordthatcamewithyourcashdrawertotheiSAP;onesideofthedrawer’scord
willbelabeledcashdrawer,theothersideprinter.Makesuretheseareplugged
intotheirrespecveslotsasthiscordworksonlyone-way.
3.Beforeplacingthebackcoveronthebackofthestand,poweronyouriPadthat
correspondstothisiSAPstaonandopentheSengsapp.SelectBluetoothand
checktoensurethatthedeviceisconnectedalready.Connuetothenextstepifit
is.Ifitdoesnotconnectandgivesyouanerror,refertoourtroubleshoongsec-
onforthisdevice.
4.OnceyouhaveensureditisconnectedviaBluetooth,placethebackcovertothe
backoftheStand.SecurethebackcoverontheBasePlatewiththecoinscrews
(x2)foundintheaccessorybox.Tightenwithacoin.
5.Next,locatetheJacketthatwillholdyouriPadinplaceonthestand.Holdthe
JacketwiththeiSAPlogototheright.PullonthisporonoftheJackettoexpandit
totyouriPad.InserttheiPadtotheJacketinserngtopsiderstandthenlight-
ningconnectorsidelast.
6.SlideclosetheJacketgently.BesuretopressdownbothcornersoftheiPadnear
theiPad’sHomeKeytomakesureitisalignedwiththeJacketasyoucloseit.
7.FliptheiPadandJacketaround.SecuretheiPadintheJacketwithaPhillips
screwdriverandtheM2screws(x2).Placethepaddingsincludedtocoverthese
screwholes.
8.ToinstallthistotheiSAPstand,makesurethe‘Lock-UnlockSlider’isontheun-
lockposion.TodocktheiPad,placetheJacketontothestand’sdock.Toundock,
pushthebuonattheboomofthedockandliuptheJackettodetachfromthe
stand.
6.Nowthatyourprinterisconnected,youcanopentheParadiseapp.Loginand
gototheAdminscreenandthenPrinterMaintenance.Youshouldhaveaprinter
onthelethatmatchestheoneyouhavejustpairedtoyouriPad.Makesurethe
sengslooksimilartothis:

19
Installaon Guide
Nowselecttestprintandyoushouldgetasmallprintoutforthetest.Thisensures
thatyouriPadandtheiSAParecommunicang.Ifitdoesnotprintatestslip,
pleaserefertoourtroubleshoongguide.
7.Lastly,gobacktotheAdminscreen.ThismeselectDeviceMaintenance.On
thenextpage,selectthehighlighteddeviceontheleofthescreenlabeledThis
Device.Ontheright,checktomakesurethatthisprinterisalsotheonelistednext
towhereissaysReceiptPrinter.

20
Installaon Guide
mPOP Printer
1.Plugthesuppliedpowercordintoyourprinterandinsertthermalpaperintotheprinter
accordingtothedireconsinthelid.Powertheprinteron.Thepowerbuonislocatedonthe
lesideoftheprinterwhenfacingthefront.
2.FindtheSengsapponyouriPad.SelectBluetooth.Iftheprinter’spowerison,theprinter
shouldappearinMyDevices.ItmaybecalledREC1,ReceiptPrinter1,StaRec1,etc.Ifnext
totheprinteritsaysConnectedthenyourprinterhasautomacallyconnectedtotheiPad.If
itsaysNotConnected,selecttheprinter.ThiswillcausetheiPadtoaempttoconnecttoit.If
thisdoesn’tworkandtheiPaddisplaysthe“UnabletoConnecttoDevice”error,youwillhave
tore-pairthedevice.Ifitdoeswork,connuetostep4.
3.Tore-pairyourBluetoothprinter,opentheSengsapponyouriPadandgotoBluetooth.
YoumayseeanmPOPprinterinMyDevices;tappingonitshouldaempttore-pairtheprint-
er.Itwillthensaythatit’sconnectedorpromptanerrormessage.DownloadingthemPOP
UlityfromtheAppStoremayhelp,otherwise,pleaserefertoourtroubleshoongguide.
4.Nowthatyourprinterisconnected,youcanopentheParadiseapp.LoginandgototheAd-
minscreenandthenPrinterMaintenance.Youshouldhaveaprinteronthelethatmatches
theoneyouhavejustpairedtoyouriPad.Makesurethesengslooksimilartothis:
5.Nowselecttestprintandyoushouldgetasmallprintoutforthetest.Thisensuresthatyour
iPadandthisprinterarecommunicang.Ifitdoesnotprintatestslip,pleaserefertoourtrou-
bleshoongguide.
6.Lastly,gobacktotheAdminscreen.ThismeselectDeviceMaintenance.Onthenextpage,
selectthehighlighteddeviceontheleofthescreenlabeledThisDevice.Ontheright,check
tomakesurethatthisprinterisalsotheonelistednexttowhereissaysReceiptPrinter.