Paragon P10 User guide

Instruction for user,
Installation & Servicing
PARAGON
P10
Keepthisbookletforservicelogandfuturereference
IMPORTANT
This appliance is guaranteed for 12 months subject to conditions. The 5 year extended parts
warranty will only be valid if the annual service recommended in this manual has been
completed and appliance has been registered online.

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Contents
Benchmark Scheme............................................................................................................................................................. 2
Introduction ....................................................................................................................................................................... 3
Consumer Protection Information.................................................................................................................................... 3
To light the appliance using the remote handset:...................................................................................................... 5
Cleaning the P10 Appliance............................................................................................................................................ 6
Fuel Bed Layout ................................................................................................................................................................. 7
Technical Specification .................................................................................................................................................. 15
Siting the Appliance ....................................................................................................................................................... 16
Commissioning the Appliance ...................................................................................................................................... 28
Annual Service Requirement. ........................................................................................................................................ 31
Fault Finding Charts......................................................................................................................................................... 33
Maintenance ................................................................................................................................................................... 37
Your Fire Years Parts Extended Warranty ...................................................................................................................... 41
Four Year Service Log Details......................................................................................................................................... 42
GAS FIRE COMMISSIONING CHECKLIST.......................................................................................................................... 43
Register Your 12 Month Warranty with Us Today .......................................................................................................... 44

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Benchmark Scheme
Charlton and Jenrick Ltd is a licensed member of the Benchmark Scheme which aims to
improve the standards of installation and commissioning of domestic heating and hot
water systems in the UK and to encourage regular servicing to optimise safety, efficiency
and performance. Benchmark is managed and promoted by the Heating and Hotwater
Industry Council. For more information and the full code of practice please visit
www.centralheating.co.uk
Please ensure that the installer has fully completed the Benchmark Checklist on the inside
back pages of the installation instructions supplied with the product and that you have
signed it to say that you have received a full and clear explanation of its operation. The
installer is legally required to complete a commissioning checklist as a means of
complying with the appropriate Building Regulations (England and Wales).
All installations must be notified to Local Area Building Control either directly or through a
Competent Persons Scheme. A Building Regulations Compliance Certificate will then be
issued to the customer who should, on receipt, write the Notification Number on the
Benchmark Checklist.
This product should be serviced regularly to optimize its safety, efficiency and
performance. The service engineer should complete the relevant Service Record on the
Benchmark Checklist after each service.
The Benchmark Checklist will be required in the event of any warranty.
It is a requirement that the gas fire is installed and commissioned to the manufacturer’s
instructions and the data fields on the commissioning checklist completed in full.
To instigate the guarantee, the gas fire needs to be registered with the manufacturer
within one month of the installation.
To maintain the guarantee, it is essential that the gas fire is serviced annually by a Gas
Safe registered engineer. The service details should be recorded on the Benchmark
Service Interval Record and left with the householder.

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Introduction
The P10 has been designed and tested to the requirements of EN 613 and is suitable for use in
Great Britain & Republic of Ireland.
P10 incorporates a single gas valve which selects ignition pilot, with variable setting between low
and high setting and is operated via remote control hand device or optional smart app device.
This system is powered by mains electricity via pre-wired transformer plus supply cord.
Alternative power supply is available for users during mains interruptions.
The P10 incorporates a safety device in form of an Oxygen Depletion System, which constantly
monitors the oxygen in the room and will cause the fire to switch off if the oxygen level reduces,
for instance due to insufficient ventilation or a blocked flue.
Consumer Protection Information
As manufacturers and suppliers of heating products, we take every care to ensure that the
design and construction has to meet the general safety requirements when properly used and
installed. To this end, our products are thoroughly tested and examined before dispatch.
Any alteration that is not approved by the manufacturer could invalidate the approval of the
appliances, operation of the warranty and could affect your statutory rights.
This appliance could contain some materials that could be interpreted as being injurious to
health. It is the users / installers responsibility to wear protective clothing when handling the
following materials. Artificial fuel, mineral wool, insulation material, refractory/ceramic fibres and
glass yarn. May be harmful if inhaled, may be irritating to skin, eye, nose and throat.
When disposing refractory / ceramic materials to keep dust to a minimum these materials should
be securely wrapped in polythene and clearly labelled “RCF waste”. These materials are not
classified as hazardous waste and should be disposed of at a site licensed for disposal of
industrial waste.

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Important Information
The appliance is for use on Natural Gas (G20 @ 20mbar) or LPG (G31 @ 37mbar).
The Chimney or flue (unless new or previously used with a gas appliance) shall be swept before
installation if been used for solid fuel.
In Great Britain, the appliance must be installed by a competent person whose name appears
on the gas safe register. All Gas Safe engineers should possess an ID carrying the logo below.
In IE (Ireland), the appliance must be installed by a competent person and
installed in accordance with the current edition I.S 813 Domestic Installation.
The glass front of this appliance acts as a dress guard, conforming to BS 1945 (1997) however a
fireguard to BS6539 (1997) must be used to protect young children, the elderly or infirm.
The Appliance must not be used with the glass safety screen removed or if it is damaged or
cracked.
During initial “burn off”, an odour may be evident during the first few hours of use. This is due to
the surface coating on the metal work “burning off”. The odour produced is harmless and will
disappear after a short period of time.
During the normal operation of the fire some black staining may appear on some parts of the
fuel bed. This is quite normal. However, if excessive black staining occurs it may be due to the
fuel bed shapes laid incorrectly. This should be checked prior to contacting a service engineer.
Care must be taken to prevent any damage being caused to surrounding soft furnishing or
decoration. Many embossed vinyl coverings may become discoloured if placed too close to the
appliance. It is suggested that a sample of the proposed wall covering should be placed above
the appliance at its hottest point first. The appliance should then be run on high rate over a
couple of days
It is advised that this appliance is serviced annually as recommended by Gas Safe. This is more
likely to provide trouble-free operation and is a requirement of the extended warranty.
In GB (Great Britain) the fire does not normally require purpose built ventilation, but if for any
special reason purpose built ventilation is provided it should be checked periodically to ensure
freedom from obstructions.
In IE (Ireland) permanent ventilation must comply with the current edition of IS813.

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P10 USERS INSTRUCTIONS
To light the appliance using the remote handset:
A. Point the remote control handset in the direction
of the appliance and simultaneously press the
buttons marked ‘ off’ and ‘standby’. Continue
to hold in these two buttons until a ‘bleep’ is heard
(approximately 2-3 sec.) and then release these
buttons. The appliance will automatically go
through the ignition sequence and the pilot should
ignite. Once the pilot is alight the appliance will
automatically go to the high setting
(approximately 20-25sec). If the ignitor stops
sparking and the pilot fails to light, repeat this
procedure.
B. The appliance can be adjusted up or down by
pressing the appropriate button ' ' (low setting) or
‘' (high setting).There are 5 heat settings and the fire will give a double bleep when the maximum or
minimum heat setting is reached. To switch off the appliance press the OFF ' ' button or if the appliance
is to be switch off for a short period it is recommended that the ‘standby’ button be used.
C. The appliance can be switched off without using the handset by unplugging the transformer. When the
transformer is removed there will be a delay (up to 3minutes) after which double bleeps may be heard
and shortly after the appliance will extinguish. Ensure that the transformer is reconnected once the fire
has been extinguished. The appliance cannot be operated without the use of the handset. If the fire fails
to light or extinguishes for any reason, it will be necessary to re-set the fire. This can be done by pressing
the off button then following the normal lighting procedure.
NOTE: If the fire is extinguished for any reason wait 3 minutes before relighting.

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Low Battery Indication (Handset)
If while pressing any of the buttons on the remote
handset the low battery indicator lamp either stops
flashing or appreciably slows then the battery should
be changed.
To Replace Batteries in Handset (AAA
1.5 v lr3 x2)
Remove the cover from the rear of the handset and
fit replacement batteries, taking note of the
orientation.
Cleaning the P10 Appliance
Ensure the appliance is cold before
proceeding.
The outer metal work frame should be cleaned using a damp cloth.
To clean the glass panel, remove the four M4 nuts fixing the glass clamp to the glass panel. With
the nuts removed, pull the glass clamp clear of the two studs. Finally lift the glass panel out of the
bottom glass fixing.
Using a damp cloth and warm soapy water will remove a majority of stains. For more substantial
marking we recommend the use of ceramic hob cleaner. These are available from all leading
super markets. The brands of hob cleaner we have tested and found suitable are “Hob brite” &
“Bar Keepers Friend”. Ensure the glass is dry and re-assemble.
Note- Never operate the appliance when the glass panel is removed or broken. The glass may discolour quickly
when first installed, and it should be cleaned. This is due to the burning of the refractory fuel bed shapes.
To Clean the Pilot assembly. Remove the four M4 nuts and glass clamp (See Fig 8). Carefully lift
the glass panel from within the bottom location. Remove the log and bark chip shapes. Lift out
the air tray assembly from within the burner shelf.
The pilot is located on the right hand side of the appliance, remove any debris in or around the
pilot head and the aeration hole. This can be achieved using the nozzle of a vacuum cleaner. It
is advisable not to blow the debris within the pilot head or aeration hole as this may cause more
of a restriction and not rectify the problem.
Note-Take care when cleaning in this area so as not to damage the pilot assembly.
4 off glass fixing

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Cleaning the fuel bed shapes. (Please refer to customer protection information on page 3 of this
booklet before cleaning or replacing any refractory materials).
The fuel bed components are delicate and they should be handled with great care. They can
be brushed very gently with a soft brush to remove dust or any deposits. A vacuum cleaner may
only be used after the loose components and moulded shapes have been removed from the
P10 fire box.
It is important that all fuel bed shapes are positioned as shown in these instructions.
Fuel Bed Layout
LH Inlet cover

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RH Inlet Cover

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Please note to maintain an even flame picture across
the burner assembly. All outlet port banks need to be
clear of any loose vermiculite in the area highlighted
below.
No 2 Shape

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No 3 Shape

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No 4 Shape
No 5 Shape
No 6 Shape

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No 7
Shape
No 8
Shape
No 9
Shape

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No 10 Shape
No 11
Shape
No 12
Shape

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No 13
Shape
No 14
Shape
No 15
Shape

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P10 INSTALLATION INSTRUCTIONS
Model
Gas
CAT
Gas
Type
Working
Pressure
Front
Injector
Gas
Input
NOX
Class
Oxy
Pilot
Country
P10
I2H
Natural
Gas
20
mbar
Mrk
770
7.7 KW
Gross
5
2900
NGR
GB, IE
P10
I3P
LPG
37
Mbar
Mrk
92
7.0 KW
Gross
5
9264
LPG
GB, IE
Efficiency Class 1
Gas Inlet Connection Size 8mm
Handset Replacement Batteries 2 x AAA 1.5V
Power Supply Type Plug –Input : 100-240 VAC 50/60 Hz, 0.2A
Note : The efficiency of the appliance has been measured as specified in BS7977-1 2009+
A1:2013 and the net efficiency rate is 74.4% for natural gas and 74.8% for LPG. The gross calorific
value of the fuel has been used for this efficiency calculation. Gastec have certified the test
data from which it has been calculated. The efficiency value may be used in the UK
Government’s Standard Assessment Procedure (SAP) for energy rating of the dwelling. Within the
appliance packaging will be an outlet restrictor, this is there to achieve the maximum efficiency.
This, however may not be fitted due to the flue underperforming.
Technical Specification

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Packaging Check List
1 x Glass Panel
1 x Boxed Fuel Bed
1 x Transformer Plug
1 x RF Handset
2 x AAA 1.5V Batteries
Siting the Appliance
Regulation and warnings
This appliance must only be installed in Great Britain and Eire.
The appliance is suitable for use on natural gas only.
When fitted in the GB the fire does not normally require purpose provided ventilation
In GB it is the law that all gas appliances must be installed by a competent person GAS SAFE
registered installer, in accordance with the Current Gas Safe (installation and user) Regulations.
All relevant parts of the local and national building regulations and all relevant
recommendations of the following British standards. Failure to do so could lead to prosecution.
The following are relevant codes of practice and British Standards:-
B.S 5871
B.S 5440 Part 1 & Part 2
B.S 6891
This appliance must be installed to current versions of the above standards and include any
relevant amendments to:-
The building regulations issued by the department of the environment.
The building standards (Scotland) (Consolidated) Regulations issued by the Scottish
development office.
Eire the appliance must be installed by a competent person and installed in accordance with
the current edition of I.S 813 document gas installation, the current building regulations and the
current ETCI rules for electrical installation, if appropriate.

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Prior to installation ensure that the local distribution conditions (identification of the type of gas
and pressure) and adjustment of the appliance are compatible G20 @ 20 mbar for natural gas
and G31 @ 37mbar for LPG.
The front of the fire act as a dress guard, conforming to BS 1945 (1971) and satisfies the heating
appliance regulations (1991). However, a guard conforming to BS6539 (1984) must be used to
protect young children, the elderly or infirm.
This appliance incorporates a safety device in form of an oxygen depletion system. It must not
be adjusted or put out of operation. This is a non –serviceable item and must be exchanged as
a complete assembly using only the original manufacturer’s part.
A suitable proprietary fire surround with a 150 degree C minimum rating is required.
Class One
That is a conventional brick or stone chimney as used for a solid fuel appliance with an effective
cross sectional dimension of 225 x 225mm or a lined flue with a minimum diameter of 125mm.
The chimney must have a minimum effective height of at least 3 metres. Any permanent flue
restriction or variable damper are to be removed or locked fully open. The chimney should be
swept prior to installation if it has previously been used with a gas appliance or if it is a new
installation.
The P10 is designed to be fitted into a class one flue with a fire place which will require a 50mm
rebate. The other option is hole in the wall which can be plastered up to the edge of the fire
place frame or fitted with wall mounted non-combustible slips. The two methods will require
different size apertures.
Builder’s opening aperture size when fitted in conjunction with a 50mm rebated surround
P10
MIN
MAX
A
795
860
B
820
840
C
330
NA

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Open the firebox aperture as of the sizes stipulated in the previous section (50mm rebated
surround). Please note the fire box height from the floor may well vary dependent on the
fireplace surround design. Check the fireplace details first. Slide the fire box back into the
catchment area and secure the fire box against the front face of the chimney breast. Fit the fire
place frame to the fire box flange. The fireplace surround can now be constructed.
The P10 can be installed using three different methods when going hole in the wall.
A- Hole in the wall using none combustible slips.
B-Dry lined hole in the wall.
C-Wet plaster hole in the wall.

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A- B-C / Builder’s opening aperture size when fitting hole in the wall boarded edge or slips.
A-Hole in the wall using none combustible slips.
P10
Min
Max
A
890
960
B
860
NA
C
350
NA
D
50
NA