Parker IQAN-G2 User manual

IQAN-G2
Instruction book
Publ no HY33-8407-IB/UK
Edition 2014-05-19

ii
Contents
Instruction book, IQAN-G2
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Compliance with FCC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Special considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Health Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Air traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Explosives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electronic equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
IMPORTANT! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Loss/theft of the SIM card or the radio modem . . . . . . . . . . . . . . . . . . . . 3
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Start-up, maintenance, and diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3 Quick start guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What do I need to do to get started with remote diagnostics? . . . . . . . . . . . . 5
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Software setup/configuration steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4 Product description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
CAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
GSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
5 Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Mounting the IQAN-G2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
6 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connector, C1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connector pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connector, antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Opening the enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Supply voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting of Supply Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Polarity reversal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CAN connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Web portal for activation and modem management . . . . . . . . . . . . . . . . . . 15
Create a new customer account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Activate the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Web portal support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
7 Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Start-up procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

iii
Contents
Instruction book, IQAN-G2
Starting the control system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Prepare for system start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Start the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
IQAN-G2 Technical Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Absolute Maximum Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Environmental ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Recommended Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Appendix B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
LED messages and actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
LED indicators showing different IQAN-G2 modes . . . . . . . . . . . . . . . . 21
Appendix C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dimensioning of the IQAN-G2 module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

1
Safety symbols
1 Introduction
Instruction book, IQAN- G2
1 Introduction
These instructions are to be used as a reference tool for the vehicle manufacturer’s
design, production, and service personnel.
The user of these instructions should have basic knowledge in the handling of
electronic equipment.
Safety symbols
Sections regarding safety, marked with a symbol in the left margin, must be read and
understood by everyone using the system, carrying out service work or making changes
to hardware and software.
The different safety levels used in this manual are defined below.
WARNING
Sections labeled WARNING with a caution symbol in the left margin, indicate that a
hazardous situation exists. If precautions are not taken, this could result in death, injury,
or property damage.
NOTICE
Sections labeled NOTICE with a notice symbol in the left margin, indicate there is
important information about the product. Ignoring this could result in less than optimal
performance, or damage to the product.
Compliance with FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Contains transmitter FCC ID: UDV-0912142009007
• FCC Part 15/47 CFR Ch I (10-01-2010) Conducted Emission Limits
• FCC Part 15/47 CFR Ch I (10-01-2010) Radiated Emission Limits
regarding Part 15 of the FCC-rules (Class B digital devices)
Contact the manufacturer if there is anything you are not sure about or if you have any
questions regarding the product and its handling or maintenance.
The term "manufacturer" refers to Parker Hannifin Corporation.

2
Special considerations
2 Precautions
Instruction book, IQAN- G2
2 Precautions
Work on the hydraulics control electronics may only be carried out by trained
personnel who are well-acquainted with the control system, the machine and its safety
regulations.
WARNING
Make sure that you have sufficient knowledge before designing, modifiying or
servicing the control system.
Read the relevant sections of this document before conducting any work on the control
system.
WARNING
This product is not field repairable.
NOTICE
As much as possible of the welding work on the chassis should be done before the
installation of the system. If welding has to be done afterwards, the electrical
connections on the system must be disconnected from other equipment. The negative
cable must always be disconnected from the battery before disconnecting the positive
cable. The ground wire of the welder shall be positioned as close as possible to the
place of the welding. The cables on the welding unit shall never be placed near the
electrical wires of the control system.
Special considerations
Health Care
When in a hospital or other health care facility, observe the restrictions on the use of
mobiles. Switch the IQAN-G2 off, if instructed to do so by the guidelines posted in
sensitive areas. Medical equipment may be sensitive to RF energy.
The operation of cardiac pacemakers, other implanted medical equipment and hearing
aids can be affected by interference from IQAN-G2’s antennas placed close to the
device. If in doubt about potential danger, contact the physician or the manufacturer of
the device to verify that the equipment is properly shielded. Pacemaker patients are
advised to keep the IQAN-G2 and its antennas away from the pacemaker while it is on.
Air traffic
Switch off the IQAN-G2 before boarding an aircraft. Make sure it cannot be switched
on inadvertently. The operation of wireless appliances in an aircraft is forbidden to
prevent interference with communications systems. Failure to observe these
instructions may lead to the suspension or denial of cellular services to the offender,
legal action, or both.
Explosives
Do not operate the IQAN-G2 in the presence of flammable gases or fumes. Switch off
the IQAN-G2 when you are near petrol stations, fuel depots, chemical plants or where
blasting operations are in progress. Operation of any electrical equipment in potentially
explosive atmospheres can constitute a safety hazard.

3
Operation
2 Precautions
Instruction book, IQAN- G2
Electronic equipment
IQAN-G2 receives and transmits radio frequency energy while switched on.
Remember that interference can occur if it is used close to TV sets, radios, computers
or inadequately shielded equipment.
Follow any special regulations and always switch off the IQAN-G2 wherever
forbidden, or when you suspect that it may cause interference or danger.
Operation
The device must not be operated in machines and applications where life depends on
the proper operation of this piece of equipment.
Antenna
NOTICE
Operation without antenna can destroy the radio modem!
The antenna used for the IQAN-G2 must be installed to provide a separation distance
of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.
IMPORTANT!
IQAN-G2 devices operate using radio signals and cellular networks. Because of this,
connection cannot be guaranteed at all times under all conditions. Therefore, you
should never rely solely upon any wireless device for essential communications.
Remember, in order to transmit or receive any type of data, the IQAN-G2 must be
switched on and in a service area with adequate cellular signal strength.
With the IQAN-G2, an emergency call is not possible.
Loss/theft of the SIM card or the radio modem
To prevent misuse immediately inform your network operator in case of loss or theft of
the SIM card or the radio modem.
Power Supply
Be sure to have a power supply that is capable of peak currents of up to 2 Amps at 6 V
DC. Otherwise the IQAN-G2 will not register with a network provider.
For a list of current consumptions at different supply voltages, see Appendix A, on
page 19.
Disposal
Observe your local/national regulations when disposing the device and its package.
Start-up, maintenance, and diagnostics
For all personnel carrying out installation, commissioning, maintenance or
troubleshooting.
WARNING
Work on the hydraulics control electronics may only be carried out by trained
personnel who are well-acquainted with the control system, the machine and its safety
regulations.

4
Start-up, maintenance, and diagnostics
2 Precautions
Instruction book, IQAN- G2
Before you start,
Read section "Start-up", on page 18.
Additional information for service
Mounting and maintenance instruction book.
Additional information for diagnosing the system
For information, see Appendix B, on page 21, in this document.
NOTICE
It is required to download the operating system 2.60 or later to enable full functionality
of the modem in IQANdesign platform systems.
NOTICE
The IQAN-G2 functionality requires the following:
• a SIM card from your preferred Network operator.
• A subscription to a server solution that is offered by a Parker supplier. Contact your
local Parker Sales office for additional information.

5
What do I need to do to get started with remote diagnostics?
3 Quick start guide
Instruction book, IQAN- G2
3 Quick start guide
What do I need to do to get started with remote
diagnostics?
Hardware
• IQAN-G2 modem hardware from Parker.
• SIM-card from your preferred supplier.
• CAN card for PC.
Software setup/configuration steps
• Add IQAN-G2 to the application file.
• Configure the modem in IQANrun.
• Account on the Proemion server needs to be registered.
• Activate the modem on the server.
1. Add the G2 modem in your IQANdesign application.
IQAN-G2 communicates by using the CAN bus. In IQANdesign 3.xx, all masters and
the modem need to be connected to the diagnostic bus (required for G2 modem, also
allows CAN bus-to-PC diagnostics).
Add IQAN-G2 modem in IQANdesign.
2. Configure the modem.
• Connect your PC CAN card directly to the IQAN-G2 CAN bus (diagnostic bus).
Connect to the IQAN-G2 modem for configuring.
1 6
5 9
CAN-H
CAN-L
PC
IQAN-G2
USB CAN 120 ohm
adapter

6
What do I need to do to get started with remote diagnostics?
3 Quick start guide
Instruction book, IQAN- G2
• Configure the modem using IQANrun.
a Select CAN as the communication interface.
b Click Tools > Configure CAN modem.
c Enter the settings from your GPRS internet service provider including the SMSC.
NOTICE
The SMSC must be entered, or the modem will not boot properly.
d Enter SIM PIN code (if your SIM card is PIN code protected).
e After configuration is done, the modem is ready to be installed in the machine.
Enter settings from your GPRS internet service provider (above values are example only).
NOTICE
If necessary, the correct PIN code must be set in the unit (using IQANrun) before
mounting the SIM card, otherwise the SIM card could be locked.
If this happens a PUK (PIN Unlock Key) code is required to unlock the SIM card.
3. Create Proemion Account (first time only)
Before activating your first modem you need to create a Proemion account at
https://parker.proemion.com.
Create a new account (one time) with user name and password.

7
What do I need to do to get started with remote diagnostics?
3 Quick start guide
Instruction book, IQAN- G2
4. Activate the modem
Before you can start to use the modem you need to activate the modem on your
Proemion account. You also need to have the IMEI and Serial number on the modem
available to complete the registration.
IMEI number and serial number on the IQAN-G2 unit.
• Login to https://parker.proemion.com using your Proemion username/password.
• Select Service > Activation form to activate your modem.
• Fill out the form with billing address, modem activation data and payment details.
Hint: modem activation data can be copied from IQANrun modem configuration.
Don't forget to click the "Add" button after entering modem data.
NOTICE
Modem activation will take maximum of 24 hours (office time).
Forms submitted on Friday may result in modem activation ocurring on Monday.

8
General
4 Product description
Instruction book, IQAN- G2
4 Product description
General
The IQAN-G2 is a modem unit that works with the MDL2, MD3, and MC2 master
modules in IQANdesign (2.60 or later) platform control systems.
The IQAN-G2 is designed to transmit remote diagnostic data information about
devices that are connected to a CAN network using GSM telecommunication services
and IQAN PC software tools.
The IQAN-G2 module.
System overview
The IQAN-G2 in a typical system.
The gateway module, IQAN-G2, is the remote diagnostic unit in an IQAN system. All
IQAN-G2 devices are equipped with a GPRS engine.
NOTICE
In order to use the GPRS services, a connection to an Internet server is required.
Before operation, the modem needs to be registered at https://parker.proemion.com and
service needs to be set-up as a separate agreement between the customer and Proemion.
Internet server connection is not covered by this product or document. See section
"Web portal for activation and modem management", on page 15.
The functionality or services that comes with the IQAN-G2 for remote diagnostics are
used together with IQAN PC tools. These services allow direct access to a mobile
machine.

9
Communication
4 Product description
Instruction book, IQAN- G2
Communication
The communication interfaces are used for uploading/downloading applications or
diagnostics and typically communicate with an IQAN master module.
CAN
The IQAN-G2 has 1 CAN interface. It is located in the M12-5 pin connector C,1 and is
used to interface with IQAN master modules (e.g. IQAN-MDL2).
GSM
The IQAN-G2 has an embedded GSM/GPRS (Class 10) modem supporting GSM 850/
900/1800/1900 bands. and is suitable for use globally where GSM cellular service is
available.
System Diagnostics
The IQAN-G2 has 3 bicolor LED lights on front panel indicating system status and
modem status.
Location of status LEDs.
For more information about the status and error messages, see Appendix B, on page 21.
SIM Card
The SIM card is required (it is not included in the IQAN-G2) to establish a link to your
GSM network provider. In order to use GPRS internationally, use a SIM card that has
this type of service enabled.
Antenna
In order to enable proper communication, external antennas have to be connected to the
IQAN-G2.
There are different GSM antennas available for IQAN-G2. For prototyping and
functional testing, we recommend Parker part no. 20077743.
WARNING
The antenna should not be mounted in the close environment of fuel tanks, vessels with
explosives and insufficiently shielded electronic devices.
It is also not allowed to mount it inside enclosed metal constructions such as driver
cabins because of the Faraday cage effect.
status leds

10
Antenna
4 Product description
Instruction book, IQAN- G2
Do not shorten or lengthen the cable of the antenna.
NOTICE
Do not operate the unit GSM without antenna!
To avoid damage to the IQAN-G2, connect/disconnect the GSM antenna only if the
power supply to the device is switched off.

11
Mounting the IQAN-G2
5 Mounting
Instruction book, IQAN- G2
5 Mounting
Mounting the IQAN-G2
The IQAN-G2 does not have to be mounted in any specific orientation. 2 fastening
methods, of end mounting with 2 bolts, or flat mounting with 4 screws is acceptable.
NOTICE
The IQAN-G2 module should be mounted according to the following instructions:
• Locate the module eliminating the risk for the cabling to be folded, crushed or dam-
aged in any way. Ensure the cabling cannot pull, twist or induce sideload on the con-
nectors.
• Locate the module so that physical impact is avoided.
• Locate the module so that air can circulate to eliminate excess heat. Ensure that no
external heat, e.g. from the engine or heater, is transferred to the module.
• Locate the module to protect it from pressure washing and water directly spraying
on the connector or similar.
• Locate the module so the LEDs are visible.
Approved fastening methods of the IQAN-G2.
NOTICE
The IQAN-G2 module must not be placed in any marine related or similar continuously
damp environment without external protection.

12
Connector, C1
6 Installation
Instruction book, IQAN- G2
6 Installation
Connector, C1
Connector pin assignments
Connector, antenna
Antenna
Installing the SIM card
NOTICE
The correct PIN code must be set in the IQAN-G2 (using IQANrun) before mounting
the SIM card. Otherwise, the SIM card could be locked. A PIN Unlock Key, PUK code
is required for unlock.
CAUTION
ESD precautions should be taken during disassembly. It is highly recommended to
wear an ESD wristband when installing the GSM SIM card
Use ESD precautions and equipment when opening the enclosure to install the GSM
SIM card. In the IQAN-G2, the card holder is placed inside the housing. The housing
has to be opened to access it. The card holder is mounted to the PCB.
Cable kit Parker no. 20077744
Type M12-5, 2 m lgth, flying leads
Logical
Symbol
Pin
No.
(I)nput or
(O)utput
Function description
and/or Signal name(s)
+BAT 2 - Power supply, positive.
-BAT 1 - Power supply, negative ground
CAN-H 4 - CAN high
CAN-L 5 - CAN low
Connector kit Parker no. N/A
Typ e FM E
Antenna kit Parker no. 20077743
Type GSM low profile magnetic
4
1
3
5
2

13
Installing the SIM card
6 Installation
Instruction book, IQAN- G2
Opening the enclosure
To open the IQAN-G2 enclosure, remove the 4 screws holding the enclosure halves
together (2 on label surface, 2 on the opposite side). Carefully pull the enclosure apart.
Opening the enclosure.
CAUTION
Possibility of electrostatic discharge when installing SIM card.
Use ESD precautions and equipment when installing the GSM SIM card.
Inserting the SIM card
Eject the SIM card socket by pressing the button next to the SIM card socket holder.
Place the SIM card into the socket. Slide the SIM card socket into the SIM card holder
making sure of the correct orientation (contact area down). Carefully push the two
enclosure halves back together and install the 4 screws.
Inserting the SIM card.
remove
SIM
CARD
button

14
Supply voltage
6 Installation
Instruction book, IQAN- G2
Supply voltage
WARNING
Before any installation of the IQAN system can take place, make sure the ignition lock
is turned off and the battery is disconnected.
Connecting of Supply Voltage
The supply voltage, should be within the operating range, see Appendix A, on page 19.
Connect the supply voltage to +BAT, position 2 and -BAT, position 1. Protect the
module by using a fuse. Requisite fuse level should be 1 A, fast (F).
Connecting the voltage supply.
NOTICE
Connect the modem to the same power and ground as the IQAN master.
The power supply must be common to both the modem and the master unit to ensure
trouble free communication. Most importantly, the ground connection (-BAT), must be
the same.
NOTICE
Do not use the chassis as the negative terminal.
Polarity reversal
The IQAN-G2 module is protected against power supply polarity reversal, provided an
external fuse, max 1 A (Fast) is being used.
If this fuse is not used, polarity reversal can damage the unit.
+ -
+BAT, pos. 2
1 A
-BAT, pos.1
*
* Symbol for disconecting switch for
battery, ignition lock and other fuses.
+BAT
-BAT
IQAN-G2
IQAN master
E-stop

15
Communication
6 Installation
Instruction book, IQAN- G2
Communication
CAN connection
The IQAN-G2 has a CAN interface in connector C1 to communicate with IQAN master
modules to provide them with remote diagnostic capabilities.
The signals on the CAN connection terminals CAN-Low and CAN-High must match
the signals on the CAN terminals of the connected devices.
IQAN master
Connecting IQAN master to IQAN-G2.
Web portal for activation and modem management
NOTICE
The IQAN-G2 modem must be configured using IQANrun to enable internet access.
Create a new customer account
For first time modem registration, go to the following URL:
• https://parker.proemion.com
Follow the instructions to register a new account.
Web portal log-in page.
CAN-H
CAN-L
IQAN master
IQAN-G2
pos. 4
pos. 5

16
Web portal for activation and modem management
6 Installation
Instruction book, IQAN- G2
Create user account dialog box.
After registration, you will be able to log in to the web portal.
Activate the modem
To be able to operate the IQAN-G2, you will need to activate the modem on the web
portal. To register (activate ) the modem, use the activation form.
Access the Activation form.
For registration you will need to have the modem:
•Serialnumber
•IMEInumber
This will be found on the IQAN-G2 and IMEI labels on the unit.
NOTICE
When activating the modem, it can take up to 24 hours before the modem is registered
and ready to use.
NOTICE
An account registration fee will be charged against your account when you register the
first modem.

17
Web portal for activation and modem management
6 Installation
Instruction book, IQAN- G2
Web portal support
For support and additional answers to questions about the web portal, please contact:
PROEMION GMBH
Donaustr. 14
36043 Fulda, Germany
Contact Germany
Phone: [phone]
Fax: [phone]
E-mail: [email protected]
PROEMION CORP.
711 E. Monument Ave, Ste 310
Dayton OH 45402-1490, USA
Contact USA
Toll-Free: 877 RMCAN-US
Phone: [phone]
E-mail: [email protected]
Online support
http://support.proemion.com/