Partner Tech International RP-800 User manual

2
Copyright
All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system or translated
into any language or computer language, in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without our prior written permission.
All other logos, products, or company names mentioned in this
manual are the registered trademarks or copyrights of their respective
companies, and are used for informational purposes only.
Disclaimer
We makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims
any warranties, merchantability or fitness for any particular purpose.
Further, we reserves the right to revise this publication and to make
changes from time to time in the contents hereof without obligation to
notify any person of such revision or changes.

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Table of Contents
Read This First .....................................................................4
Important Safety Instructions .............................................................4
Symbols in the User Manual...............................................................6
Overview.............................................................................7
Package Contents................................................................................7
Product Appearance ...........................................................................8
Indicators and Buzzer........................................................................11
Installation ........................................................................12
Connecting to a POS System.............................................................12
Connecting the Power Supply Unit...................................................13
Routing the Cables............................................................................14
Powering On the Printer ...................................................................15
Opening the Roll Paper Cover...........................................................15
Installing the Roll Paper ....................................................................16
Adjusting the Paper Level Sensor .....................................................19
Changing the Paper Width................................................................21
Printing a Self-test Page ....................................................................24
Troubleshooting ................................................................25
Appendix...........................................................................28
Cleaning the Printer..........................................................................28
Specifications....................................................................................30

4Important Safety Instructions
Read This First
Please read the following important safety instructions carefully before
using this thermal printer. Failure to observe these instructions may
result in personal injuries or damages to this printer.
Important Safety Instructions
Do not place this printer under direct sunlight or near
heat sources, such as in a closed car under sunlight
or near a stove. The outer casing of this printer may
become deformed and the sophisticated components
inside may become damaged due to excessive heat.
Do not use this printer near water, in the rain or allow
any liquid to get inside this printer. Water and moisture
may cause short-circuit to the electronic components
and lead to malfunctions.
Do not use this printer near strong electromagnetic
sources, such as a microwave oven. The
electromagnetic interference may cause this printer to
malfunction.
Do not drop or apply shock/vibration to this printer.
Strong impacts may damage the components inside.

5
Important Safety Instructions
Do not use an unknown power adapter other than the
one supplied with this printer. Connecting this printer
to an unknown power adapter is very dangerous and
may lead to fire or explosion.
Do not cut, bend, modify, place heavy objects, or
step on the cable of the power adapter. Otherwise
the external insulation may be damaged and result in
short-circuit or fire.
If there are strange odors or heat emitting from this
printer or any signs of malfunction, disconnect this
printer from the power immediately and contact your
dealer for inspection or service.
If a foreign substance or water gets in this printer, turn
the power off immediately and disconnect the power
adapter. Send the printer to your nearest service
center.
Do not attempt to dissemble or modify this printer.
There are no user serviceable parts inside this printer,
and unauthorized modifications will cause the warranty
to void.
Do not place your fingers near the cutter edge,
especially when lifting the roll paper cover or tearing
off the paper. The sharp edge of the cutter may injure
your fingers.

6Symbols in the User Manual
Symbols in the User Manual
Make sure you have read all the notes and warnings mentioned in this
User Manual.
NOTE: Useful tips or additional information that help you get
better use of this printer.
CAUTION: HOT!: Do not touch the surface as it can be extremely
hot after printing.
WARNING: Instructions that must be followed. Failure to observe
can cause damage to this printer, or result in personal injury.

7
Package Contents
Overview
This printer is a point-of-sale (POS) receipt thermal printer. It offers fast
printing for both text and graphics, best-in-class reliability, easy-to-use
features and dual interfaces.
Please read this User Manual carefully before using this printer.
Package Contents
Check the sales package for the following items. If any item is missing or
damaged, contact your place of purchase immediately.
• Thermal printer
• Power cord
• Power adapter
• 80 mm Roll paper
• 58 mm Roll paper guide
• Quick Installation Guide

8Product Appearance
Product Appearance
Front View
Roll paper cover
Cutter cover
Power switch
Cover release
button
Feed button
LED
indicators
( ⍄page11)
Button/Switch Function
Power switch
Power on/off the printer.
• I: ON
• O: OFF
Cover release button Open the roll paper cover.
Feed button Feed paper manually.

9
Product Appearance
Rear View
24V RS232
RJ11 connector
DC power socket
USB connector
Interface card
Cable collector
Name Function
RJ11 connector Connect the printer to a cash drawer.
USB connector Connect the printer to a host computer.
DC power socket Connect the power supply unit ( ⍄page13).
Interface card Connect the printer to a host computer.
Cable collector Route the cables ( ⍄page14).
NOTE: Interface availability varies by model.

10 Product Appearance
Bottom View
Mounting holes
(NOTE)
75 mm
NOTE: To mount the printer to a wall, aim the mounting holes
towards the wall mounting screws on the wall , and hang
the printer securely against the wall in the directions illustrated
above . Make sure the wall mounting screws are inserted
firmly into the mounting holes.

11
Product Appearance
Indicators and Buzzer
Refer to the following table for the lighting patterns of the indicators,
sound behaviors of the buzzer and the meanings they represent.
Indicator Status Buzzer Meaning
Power
(green)
Steadily on N/A The printer is ready.
Off N/A The printer power is off.
Flashes N/A The printer is busy.
Error
(orange)
Flashes 3
times
Beeps 3
times The roll paper cover is open.
Flashes 4
times
Beeps 4
times
A cutter jam has occurred.
To clear the cutter jam, please refer to
“Troubleshooting” on page 25.
Flashes 6
times
Beeps 6
times
The thermal print head is overheating.
Wait until the print head cools down.
Paper
(orange)
Steadily on N/A
The printer is running low on the roll
paper.
To change the level that triggers the low
paper warning, please refer to “Adjusting
the Paper Level Sensor” on page 19.
Error Flashes 2
times Beeps 2
times
The printer runs out of paper. Install a
new roll paper immediately.
+
Paper Steadily on
Power Steadily on
N/A
The printer is running a self-test.
To perform the printer self-test, please
refer to “Printing a Self-test Page” on
page 24.
+
Paper Flashes

12 Connecting to a POS System
Installation
To get your thermal printer ready for use, complete the following
installations step by step.
Connecting to a POS System
You can connect the printer to a POS system via the USB connector or
the interface card.

13
Connecting to a POS System
Connecting the Power Supply Unit
Connecting the Power Supply Unit
WARNING: Before connecting the printer to power, make sure
the printer power is switched off ( ⍄page15) and the power
cord is unplugged from the electric outlet. Failure to do so may
result in damage to the power supply unit and the printer.
24V
RS232
1
23
1 Connect the female connector of the power cord to the power
inlet of the AC adapter.
2 Insert the DC output connector of the adapter (with the flat side
facing down) into the power socket of the printer.
3 Plug the power cord into an electric outlet.
NOTE: Plug type and electrical outlet vary by country/region.

14 Routing the Cables
Routing the Cables
After you have connected the power cord and other interface cables
to the printer, you may need to route these cables properly for safety
concerns.
24V
RS232
Cable
collector
1 Pass the power cord through the cable collector at the rear side of
the printer.
2 Repeat Step 1 to route other cables. Make sure all the cables are
not pinched or tangled.
NOTE: Always keep a safe distance (approximately 30 mm)
between the cables and the wall or other objects behind the
printer.

15
Powering On the Printer
Powering On the Printer
Flip the Power switch to the ON position.
•I: ON
•O: OFF
Opening the Roll Paper Cover
1 Press the Cover release button to open the roll paper cover.

16 Installing the Roll Paper
2 Lift the cover with both hands.
WARNING: Do not lift the cover with your fingers near the cutter
as its sharp edge may injure your fingers.
Installing the Roll Paper
This printer can print roll paper with two different widths, 80 mm and
58 mm. To print the latter, you will need to install the 58 mm roll paper
guide (please refer to “Changing the Paper Width” on page 21).
Roll
paper
width 80 mm 58 mm
(optional)

17
Installing the Roll Paper
1 Open the roll paper cover. If roll paper is placed inside, remove it
from the printer.
2 Place the 80 mm roll paper in the correct direction as illustrated
below.
80 mm
roll paper

18 Installing the Roll Paper
3 Pull out some paper to align it with the edge of the printer, and
then close the cover.

19
Adjusting the Paper Level Sensor
4 Gently tear off the paper.
WARNING: To avoid injuring your fingers, do not place your
fingers near the cutter edge when tearing off the paper.
Adjusting the Paper Level Sensor
This printer contains a paper level sensor that detects the remaining
amount of paper by measuring the diameter of the roll paper. You can
follow the steps below to adjust the sensor.
NOTE: The printer cannot detect the remaining paper exactly
since the paper cores may vary in shape and design.
1 Open the roll paper cover. If roll paper is placed inside, remove it
from the printer.

20 Adjusting the Paper Level Sensor
2 Move the detection lever up or down to adjust the paper level
sensor.
Detection lever
Position of the
detection lever
Remaining amount of paper
(estimated outer diameter)
Upper 27 mm
Lower 24 mm
3 Close the cover.