Paxton Net2 Entry User manual

Setting up and using concierge
Overview
Setting a monitor as a concierge
Concierge functionality in Net2 Entry allows a Premium Monitor
user to take the roll of an attendant, porter or door security.
Enabling concierge at a Net2 Entry Premium Monitor provides
the following functionality:
- The concierge can make outgoing calls to
non-concierge Net2 Entry monitors
- The concierge can send text messages to
non-concierge Net2 Entry monitors
- Non-concierge Net2 Entry monitors can place calls
to the concierge – can be restricted
- Non-concierge Net2 Entry monitors can divert calls to the concierge – can be restricted
The concierge option is within the monitor privileges. You will require your engineer code to access this setting.
From the menu, select settings > engineer > enter your site engineer code > select privileges > then touch set as concierge
so it turns green.
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Concierge functionality can only be enabled on a Net2 Entry Premium Monitor.
Note: Concierge is not able to call SIP handsets
For full concierge support, all hardware must be running software version 2.17 or later. If used in conjunction with Net2 access
control software, this must be version 4.25 or later.
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Things to note:
- The concierge will always be located in the main group
- The concierge will inherit the reserved monitor ID of 9999
- Only Net2 Entry Premium monitors may be set as concierge
Concierge functionality
Concierge enabled monitors have the following additional functionality and in-call options.
Call an occupant
A concierge monitor can initiate a call to a non-concierge Net2 Entry monitor.
From the menu, select contacts, then call. Select the occupant to call, or touch a group to expand.
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Message an occupant
A concierge can send a text message to one, or multiple, non-concierge Net2 Entry monitors.
From the menu, select contacts, then message. Check the box next to the occupant(s) to send a message to, or touch a group
to expand, then touch message. Type the required message, or select saved messages to use an existing message, then touch
send.
Messages are automatically saved when sending or going back a step – remove a saved message by viewing saved messages,
then clicking the x next to a message
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Multiple call handling
Transfer a call
When there are multiple incoming calls, the concierge has the ability to choose which call they answer, allowing monitor and
panel calls to be prioritised.
When in call with a panel, a concierge can forward the call to an occupant, or can place the panel on hold while the concierge
speaks to the occupant.
While in call with a panel, select call handling, then touch the occupant to call or transfer the call to, followed by the relevant
action.
If the call is transferred, the concierge leaves the call. If the concierge calls the occupant themselves, the panel is placed on hold
– hanging up will re-instigate the call with the panel, alternatively the occupant can then be transferred to the panel.
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Occupant functionality
When a concierge exists on a site, a‘concierge’ option will appear to all non-concierge monitors. This option can be disabled at
each monitor via privileges.
Call concierge
Divert calls
A monitor can initiate a call with the concierge.
From the menu, select concierge, then touch call
Calls to a monitor can be automatically diverted to the concierge, either on a daily schedule or for a set time.
From the menu, select concierge, then touch divert calls.
Select now to divert all calls to concierge indenitely, or select a timed option to return call functionality after the specied
time.
Alternatively, touch scheduled to automatically divert calls at set times throughout the day.
While in Divert calls mode, calls from the concierge will still be received at the monitor.
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