PCS System 24/48 User manual

System 24/48
User Guide
DigitalCommunications
fortheGrowingBusiness

PCS Digital EKT User Guide
Publication 7399-99
Rev. 1.0.1
Copyright © 2003 PCS digital, LLC.
All Rights Reserved
This material is copyrighted by PCS digital LLC. Any unau-
thorized reproductions, use, or disclosure of this material, or
any part thereof, is strictly prohibited and is a violation of the
copyright laws of the United States (17U.S.C. Section 101 et.
seq.)
PCS digital, LLC reserves the right to make changes in the
feature specifications at any time and without notice. The
information furnished by PCS digital, LLC in this material is
believed to be accurate and reliable, but is not warranted to
be true in all circumstances.

Table of Contents
General Description .................................................. 1
Basic Operation of the Digital Telephones ................. 1
Answering a Call with the Handset ......................... 1
Placing an Outside Call with the Handset ................ 1
Placing an Intercom Call ........................................ 1
Speakerphone Operation .......................................... 2
Place a Call on Speakerphone from Handset .......... 2
Place an Outside Call from Speakerphone.............. 2
Place an Intercom Call from Speakerphone ............ 2
Digital Telephone Feature Buttons ............................ 3
Display Telephone Features ..................................... 4
General Conventions ................................................ 6
Quick Feature Reference Chart ................................. 7
Feature Operation ..................................................... 11
Account Code .......................................................... 11
Forced and Verified ............................................... 11
Unforced and Unverified ........................................ 11
Alarm ...................................................................... 12
Answering Machine Emulation .................................. 13
Automatic Redial ...................................................... 14
Auto Line Selection .................................................. 15
Background Music.................................................... 16
Call Back ................................................................. 16
Call Forward Display ................................................ 17
Call Forward ............................................................ 17
No Answer Call Forward ........................................ 18
Busy Call Forward ................................................. 19
Busy/No Answer Call Forward................................ 19
Idle Call Forward ................................................... 20
All Call (Direct) Call Forward .................................. 20
Follow Me Call Forward ......................................... 21
Caller Identification .................................................. 21
Caller Identification Review ...................................... 22
Call Park ................................................................. 23
Call Pickup .............................................................. 24
Direct ................................................................... 24
Group................................................................... 24
i
Table of Contents

Conference.............................................................. 25
Supervised ........................................................... 25
Unsupervised........................................................ 26
Directory Dial ........................................................... 27
Distinctive Ringing ................................................... 27
Do Not Disturb ......................................................... 28
Hold ........................................................................ 28
Hold Automatic......................................................... 29
Intercom Calling ....................................................... 30
Last Number Redial.................................................. 31
Message Waiting ..................................................... 31
One Button Record .................................................. 31
Paging..................................................................... 32
Save Dialed Number ................................................ 33
Station Camp On...................................................... 33
Station Speed Dial.................................................... 34
Text Messaging ........................................................ 35
Transfer................................................................... 37
Trunk Queuing ......................................................... 38
User Saved Number Redial ...................................... 39
Voice Announce ....................................................... 39
Voice Over Busy ...................................................... 40
ii Table of Contents

General Description
The System 24/48 support two different Digital
Telephones: a 31-button Display Telephone and
a 28-Button Non-Display Telephone. These Digital
Telephones are proprietary, and cannot be
connected directly to Central Office (CO)
telephone lines. Installation and removal of these
telephones should be done only by a qualified
telephone technician. Both of these phones
support an active keypad for dialing digits without
lifting the handset.
Basic Operation of the Digital Telephones
Answering a Call with the Handset
1. When an incoming call rings to your
telephone, simply pick up the handset and talk.
2. When you are through, place the handset
back in the cradle.
Placing an Outside Call with the Handset*
1. Pick up the handset.
2. Press an available CO Line button.
3. Dial the number and talk.
4. When you are through, place the handset
back in the cradle.
*note: some restrictions may apply. If your system has
forced account codes, see the Account Codes section
in the next chapter.
*note: if your station is set up for Automatic Line
Selection, you may be able to skip step 2 above. See
the Automatic Line Selection section in the next
chapter, or contact your system administrator.
Placing an Intercom Call with the Handset
1. Pick up the handset.
2. Dial the station number of the person you wish
to intercom.
3. When you are through, place the handset
back in the cradle.
1
GeneralDescription -Basic Operation

note: if you have Automatic Line Selection active, and
connecting directly to an outside CO Line, you will need
to press one of the Direct Station Select buttons
corresponding to the station you wish to dial on the
top half of the telephone, or dial the extension BEFORE
you pick up the handset.
Speakerphone Operation
You may answer calls in speakerphone mode by
simply pressing the sbutton when an
incoming call is received. It is, however, good
practice to answer incoming calls with the handset,
and then place the calls on speakerphone.
Place a Call on Speakerphone from the Handset
1. While talking on the handset, press the s
button. The lamp will light red when the
speaker button is active.
2. Place the handset in the cradle. The
speakerphone will not be active until the
handset is placed in the cradle.
3. To disconnect from the caller, press the s
button.
Place an Outside Call from Speakerphone
1. Press a CO Line button for the line you wish
to dial out from. The speakerphone will
automatically be active.
2. Dial the party you wish to call.
3. If you wish to go from speaker to handset
mode, simply pick up the handset. The
speakerphone will be disabled.
4. To disconnect from the caller, press the s
button.
Place an Intercom Call from Speakerphone
1. Dial the station number while the telephone
is idle. You may also press one of the Direct
Station Select buttons on the top half of the
phone if the station is programmed.
2. Depending on the Intercom mode, their
2GeneralDescription-SpeakerphoneOperation

telephone will either give you a busy signal,
ring, directly connect you to the station, or
directly connect you with the station with their
microphone disabled.
3. To disconnect from the station, press the s
button.
Digital Telephone Feature Buttons
Both display and non-display telephones have 20
Flexible Programmable Buttons (Flex Buttons).
These buttons may be programmed with any
station in the system, any CO Line on the system,
or almost any Feature.
In addition to the 20 Flex Buttons, the telephones
have 8 fixed feature buttons as follows:
tUsed for transferring calls to a station or
hunt group.
hPlaces calls on hold for later retrieval
either at the current station, or at a
different station. When a call is on hold,
the lamp of the button corresponding to
the CO Line will blink. If it is blinking
green, then the call was put on hold by
that station. If it is blinking red, then the
call was put on hold from a different
station.
cThe Clear button is used to set the
3
GeneralDescription -Feature Buttons
Soft Buttons
(Left/ Center/ Right)
Progammable Flex Buttons
Fixed Feature Buttons

telephone back to an Idle state. If you
were in the middle of programming a
feature, the process will be cancelled. If
you are on a call (intercom or CO Line),
the call will be disconnected. This will not
affect CO Lines that are on hold.
fUsed to program the features as
described in the following chapter.
>Increases the volume of the current state
of the phone: If the phone is Idle, the
>button increases the volume of the
ringer. If the phone is in Speakerphone
mode, the >button increases the
volume of the speaker. If you are using
the handset on a call, the >button
increases the volume of the incoming
voice through the handset. In all cases,
the settings are saved, so you will not
have to reset the volume before every call.
<As above, but the volume is reduced.
mMutes the microphone (either the
speakerphone microphone or the handset
microphone, depending on which you are
currently using) until the mute button is
pressed again, or the call is disconnected.
The mute will be disabled once the call is
disconnected.
sSpeakerphone allows you to talk hands-
free to the other party (intercom or CO
Line).
Display Telephone Features
The Display Telephone allows you to view date,
time, your station number, calling station numbers,
call progress and duration, Caller ID information
(if equipped), message waiting information, and
feature programming progress.
4GeneralDescription -Telephone Features

The Display Telephone has 3 “Soft Buttons” that
are located below the display. These buttons are
used for ease of programming. The display will
show you the purpose of each button, depending
on the screen you are on. For instance, your
display may read:
STA 10 BUSY
cbck msg next
In this example, the three soft buttons are available
as follows:
Left Soft Button:Leave a Call Back message
Center Soft Button: Leave a custom text message
Right Soft Button: Go to the next set of options.
These menu items may be different for each
feature of the phone. In general, the following
buttons are used for many features:
back Returns you to the previous menu
selection.
bksp Use this to delete the previous character
entered, and move back (like the
backspace of a computer)
chg When you are able to enter digits or
letters, this will erase the whole string
entered.
next Advance to the next menu selection.
save Saves the current settings
show Displays the settings of the feature
displayed.
5
GeneralDescription -Telephone Features
Current Date
and Time
Station Number
Left,Center,and
Right Soft Buttons
Station Name,
if programmed

General Conventions
The following conventions are used in this manual:
When a soft button is to be pressed, the display
menu item corresponding to the soft button will
be placed in square brackets as follows: [next]
Fixed Function Buttons and Dial Pad Buttons that
are required will look as follows: f2
Valid programming will be confirmed with a single
beep from the speaker.
Invalid programming can be identified with by a
double beep from the speaker.
6GeneralDescription -General Conventions

Quick Feature Reference Chart
7
Quick Feature Reference Chart
Account Code
Forced
Unforced
1. Access CO Line
2. Dial Account Code
3. Dial Tel Number
1. Access CO Line
2. Press f71
3. Dial Tel Number
1. Access CO Line
2. Dial Account Code
3. Dial Tel Number
1. Access CO Line
2. Press f71
3. Dial Tel Number
Feature Description Display Telephone Non-Display Telephone
Alarm
Activate
Deactivate
1. Press f92
2. Press [chg ]
3. Dial the alarm time (4 digits)
4. Press [save]
-Press [ack]atalarmtime
-Press f*92
1. Press f92
2. Dial the alarm time (4-digits)
-Press f*92
Automatic Redial 1. Access CO Line
2. Dial Tel Number
3. Hang Up
4. Press f78
1. Access CO Line
2. Dial Tel Number
3. Hang Up
4. Press f78
Auto Line Select
Activate
Deactivate
1. Press f95
2. Select:
-[icm] Intercom
-[outg ln] Any Line
-[co ln] Specific Line
-[empty] None
-Press f*95
1. Press f95
2. Select:
-0Intercom
-1Any Line
-2+ line
SpecificLine
-Press f*95
Background Music -Press f52 to toggle -Press f52 to toggle
Call Forward Display -Press f#6 to toggle N/A
Call Forward
Activate
Deactivate
1. Press f2
2. Select:
-[idle] Idle
-[busy] Busy
-[direct] Direct
-[follow] Follow Me
-[na] No Answer
-[busy/na] Busy or
No Answer
3. Press [save]
4. For No Answer (na &
busy/na), you will need to
select a time. Press [chg ]
to change.
-Press f2
1. Press f2
2. Select:
-0Idle
-1Busy
-2Direct
-3Follow Me
-4No Answer
-5Busy or No Answer
3. Dial the station to forward to
-For Follow Me, dial the
station that you want
forwarded.
4. For No Answer (4&5), dial
a time (0=10sec.,...,
4=50sec.)
-Press f2

Call Park
Parking
Retrieving
1. While on a CO Line Call,
press f73
2. Dial Station to Park at
3. Hang up
1. Press f73
2. Dial the Station where
Parked
1. While on a CO Line Call,
press f73
2. Dial Station to Park at
3. Hang Up
1. Press f73
2. Dial the Station where
Parked
Call Pickup
Direct Station
Group
1. Press f53
2. Dial the Station to Pick Up
-Press f54
1. Press f53
2. Dial the Station to Pick Up
-Press f54
Conference
Supervised
Unsupervised
Leave the Conference
Rejoin the Conference
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a station within the system)
4. Press f60
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a station within the system)
4. Press f60
-Press f77
-Press f60
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a Station within the system)
4. Press f60
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a station within the system)
4. Press f60
-Press f77
-Press f60
Directory Dial 1. Press f79
2. Usethe keypadtoenter first
letter of the name in the
directory, or use the >
and <buttons to scroll.
3. Press any soft button to dial
N/A
Distinctive Ringing 1. Press f#7
2. Press the [chg ] soft button
until the desired tone is
reached.
1. Press f#7
2. Dial a ring type (1 thru 5)
3. Repeat from Step 1 to
change again
Do Not Disturb -Press f4 to toggle -Press f4 to toggle
8Quick Feature Reference Chart
Caller ID Review 1. Press f#9
2. Press >and <to
scroll
3. Press [more] for more opts
N/A
Feature Description Display Telephone Non-Display Telephone

Hold Automatic -Press f94 to toggle -Press f94 to toggle
Hold
Place a Call on Hold
Retrievea Callfrom Hold
-Press h
-Press the held CO Line
button, or press hagain
from the same station
-Press h
-Press the held CO Line
button, or press hagain
from the same station
9
Quick Feature Reference Chart
Paging 1Press f50
2. Select:
-[all ] All Stations
-[extern] External
Paging Equipment
-[both] All Stations and
External Paging
Equipment
3. Speak into the handset or
speakerphone
1Press f50
2. Select:
-0All Stations
-1External Paging
Equipment
-2All Stations and
External Paging
Equipment
3. Speak into the handset or
speakerphone
Last Number Redial -Press f8 -Press f8
Save Dialed Number
Saving
Dialing
-After making CO Call, press
f51
1. Access CO Line
2. Press f51
-After making CO Call, press
f51
1. Access CO Line
2. Press f51
Station Speed Dial
Saving
Dialing Saved Bin
1. Press f#1
2. Dial a Speed Dial Bin (00-19)
3. Press [chg ]
4. Dial Tel Number to Save
5. Press [save]
1. Press f1
2. Dial the saved Speed Dial
Bin (00-19)
1. Press f#1
2. Dial a Speed Dial Bin (00-19)
3. Dial Tel Number to Save
4. Press h
1. Press f1
2. Dial the saved Speed Dial
Bin (00-19)
Transfer 1. While on a CO Call, press
h
2. DialStation toTransfer to
3. Press t
1. While on a CO Call, press
h
2. DialStation toTransfer to
3. Press t
Station Camp On 1. Dial a busy Station
2. Press [next]
3. Press [camp]
4. When Station becomes
available, your Station will
ring
1. Dial a busy Station
2. Press 2
3. When Station becomes
available, your Station will
ring
Feature Description Display Telephone Non-Display Telephone
Trunk Queuing 1. Press a busy CO Button
2. Press [camp]
3. When CO becomes
available, your Station will
ring
1. Press a busy CO Button
2. Press f93
3. When the CO becomes
available, your Station will
ring.

Voice Over Busy 1. Dial the Station
2. Press [next]
3. Press [voice]
4. Begin talking.
1. Dial the Station
2. Press f56
User Saved Number Redial 1. While on a CO Call, press
f5*
2. Dial numbers you wish to
save, then press [save]
3. Press f5* to retrieve
N/A
10 Quick Feature Reference Chart
Feature Description Display Telephone Non-Display Telephone

Account Code
Forced and Verified
Description
Account codes are set up by your system
administrator. When account codes are forced
enabled, you must dial a valid account code in
order to make an outgoing call.
Operation
ALL TELEPHONES
1. Access an outside line:
a. Press a CO Line button
b. If your phone is set up to automatically
give you an outside line (see Auto Line
Select), simply pick up the handset or
press the sbutton.
2. When you hear a tone, dial a valid account
code.
note: if an invalid code is dialed, hang up and start
again from step 1.
3. Upon entering a valid code, you will hear a
confirmation tone, and receive dial tone. You
may now dial the telephone number you wish
to call.
Unforced and Unverified
Description
Account codes are set up by your system
administrator. When account codes are not
forced, you may enter a feature code and an
account code. This feature is useful if you are
using Station Message Detail Recording (SMDR)
to track call times. See your system administrator
for more details on SMDR and Account Codes
11
Features-AccountCode
Account Code (f71)
Feature Operation

Alarm
Description
Each digital telephone may be programmed to ring
at a set time, similar to an alarm clock. Once the
alarm time is reached, and the alarm is canceled,
the Alarm feature is deactivated.
Operation
DISPLAY TELEPHONES
1. Press f92. Your display will show the last
set alarm time.
note: skip to step 4 to keep the previously set time, as
shown on the display.
2. Press the [chg] soft button to change the
alarm time. Your display will show:
ALARM: _
3. Dial the time you wish the alarm to sound. The
time must be entered as four (4) digits, and in
24 hour format (example: 0900 = 9:00AM,
1700 = 5:00PM.)
note: you may use the [bksp] soft button as a
backspace to correct errors, and [chg] to erase the
entire alarm time.
4. Press the [save] soft button to accept.
Operation
ALL TELEPHONES
1. Access an outside line:
a. Press a CO Line button
b. If your phone is set up to automatically
give you an outside line (see Auto Line
Select), simply pick up the handset or
press the sbutton
2. Press f71
3. Dial a valid account code.
note: if an invalid code is dialed, hang up and start
again from step 1.
4. a. From a Non-Display telephone, press the
[save] soft button.
b. From a Non-Display telephone, press *.
12 Features-AccountCode
Alarm (
f92
)

5. When the alarm time is reached, your
telephone will ring and the display will show:
ALARM REACHED
Press the [ack] soft button to stop and
deactivate the alarm.
NON-DISPLAY TELEPHONES
1. Press f92.
2. Dial the time you wish the alarm to sound. The
time must be entered as four (4) digits, and in
24 hour format (example: 0900 = 9:00AM,
1700 = 5:00PM.) The time is automatically
saved after a valid 4 digits are entered.
3. When the alarm time is reached, your
telephone will ring. Press f*92 to stop
and deactivate the alarm.
Cancellation
ALL TELEPHONES
1. Press f*92 to deactivate the alarm at
any time.
Answering Machine Emulation
Description
When equipped with an Integrated Voice Mail
System, this feature enables users to listen to
messages being left and answer the call, if desired.
This feature requires your station to be forwarded
to the Voice Mail hunt group. Please contact your
system administrator for more information.
Operation
DISPLAY TELEPHONES
1. After a call is received and transferred to Voice
Mail (you will hear a double ring tone), press
f64. Your display will show:
MONITOR VM CALL
note: Typically, you will have a Flex Button programmed
as Voice Mail (f64). You may press this button
in place of pressing f64.
2. Press the [yes] soft button. You will be able
13
Features-Alarm
Answering Machine Emulation (f64)

Automatic Redial
Description
Automatic Redial allows you to redial a number
multiple times with a single button press. This
feature is useful when dialing a telephone number
that is busy.
Operation
ALL TELEPHONES
1. Access a CO Line and dial the Tel Number
2. If the line is busy, hang up
3. Press f78.
4. The system will redial as follows:
a. Access a line and redial the last number
b. Wait 16 seconds
c. Hang up
d. Wait 30 seconds, then repeat from (a) for
a total of 8 tries.
5. When the line is no longer busy, immediately
pick up the handset.
to listen to the message that the caller is
leaving. Your display will show:
MONITOR MODE
3. If you wish to answer the call, and stop the
Voice Mail recording, press the [answer] soft
button, or press [exit] to stop listening. If
you exit, the caller will continue to leave a
voice mail.
NON-DISPLAY TELEPHONES
1. After a call is received and transferred to Voice
Mail (you will hear a double ring tone), press
f64.
2. Press 1. You will be able to listen to the
message that the caller is leaving.
3. If you wish to answer the call, and stop the
Voice Mail recording, press 1, or press 3to
stop listening. If you exit, the caller will
continue to leave a voice mail.
14 Features-AnsweringMachineEmulation
Automatic Redial (
f78
)

15
Features-AutoLineSelect
Auto Line Selection
Description
Auto Line Selection is used to allow you to
automatically select an outside line or the intercom
when you pick up the handset or press the s
button.
This feature is only active when your telephone is
idle (not in use). When an outside call or intercom
call rings your telephone, picking up the handset
or pressing the sbutton will answer the call.
To override the ringing line and pick up an idle
line, press one of the idle CO Line buttons.
Operation
DISPLAY TELEPHONES
1. Press f95. The display will show
SELECT:
followed by the current selection.
note: ICM = Intercom, OUTG LN = any outgoing line,
CO LN = a specific outgoing line, and empty =
deactivate auto line selection.
2. To change the selection, press the [chg] soft
button until your selection is displayed.
3. Press cor hang up to save
NON-DISPLAY TELEPHONES
1. Press f95.
2. Press the following to select your preference:
0Intercom
1Any available outgoing line
2(1thru 9) Line 1 thru 9
20 Line 10
2* Line 11
2# Line 12
Cancellation
ALL TELEPHONES
1. Press f*95 to cancel auto line selection.
Auto Line Select (f95)

Background Music
Description
This feature allows you to hear music through the
speaker of your desk phone. The music source is
the same for all phones, and is whatever source
is plugged into the BGM port on the telephone
system. To change the music, please contact your
system administrator.
Operation
ALL TELEPHONES
1. Press f52.
16 Features - Background Music
Call Back
Description
When calling a station that is busy, in do not disturb
mode, or not answering, you can use Call Back to
notify you with a special ring that the station you
were calling has become available.
Operation
DISPLAY TELEPHONES
1. Call the station you are trying to reach.
note: your display will show one of the following,
depending on the status of the station you are calling:
Idle, Hands-Free Mode: CALLING STA 12
Busy: STA 12 BUSY
2. Press the [cbck] soft button to activate Station
Call Back.
note: when the station you are calling already has a
call back waiting, your call back request will be denied,
and your display will show: CALL BACK DENIED
3. When the station becomes available, your
phone will ring with a distinctive tone. Simply
pick up the handset or press s to call the
extension.
4. Press the [del] soft button to cancel Call
Back.
Background Music (
f52
)
Call Back (
f91
)