Pegasus H400E Series User manual

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H500B/C/ H400B/ H500E/C /
H400E Series
THERMAL TRANSFER/
DIRECT THERMAL
BARCODE PRINTER
USER’S MANUAL

Copyright Information
©2016 Zhuhai Hengquan Barcode equipment Co., Ltd.
The copyright in this manual, the software and firmware in the printer described
therein are owned by Zhuhai Hengquan Barcode equipment Co., Ltd. All rights reserved.
Information in this document is subject to change without notice and does not
represent a commitment on the part of Zhuhai Hengquan Barcode equipment Co., Ltd. No part of
this manual may be reproduced or transmitted in any form or by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of Zhuhai Hengquan Barcode equipment Co., Ltd.
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Agency Compliance and Approvals
CE CLASS A
EN 55022
EN 55024
FCC CFR Title 47 Part 15 Subpart B
ICES-003 Class A
GB-4953
GB9254 (CLASS A)
GB27625
IEC 60950-1
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Contents
1. Introduction ................................................. 1
1.1 Product Introduction ......................................................................................... 1
1.2 Product Features............................................................................................... 2
1.2.1 Printer Standard Features ...................................................................... 2
1.2.2 Printer Optional Features ....................................................................... 3
1.3 General Specifications...................................................................................... 4
1.4 Print Specifications .......................................... 4
1.5 Ribbon Specifications......................................... 4
1.6 Media Specifications.......................................... 5
2. Operations Overview .......................................... 6
2.1 Unpacking and Inspection ................................................................................ 6
2.2 Printer Overview................................................................................................ 7
2.2.1 Front View ............................................................................................... 7
2.2.2 Interior View ............................................................................................ 8
2.2.3 Rear View ................................................................................................ 9
3. Setup ..................................................... 10
3.1 Setting up the Printer ...................................................................................... 10
3.2 Loading the Ribbon......................................................................................... 11
3.3 Loading the Media........................................................................................... 15
3.3.1 Loading the Roll Labels ....................................................................... 15
3.3.2 Loading the Media in Peel-off mode (Option) ..................................... 18
3.3.3 Loading the Media in Cutter Mode (Option) ........................................ 20
3.3.4 External Label Roll Mount Installation (Option).................................. 21
4. LED and Button Functions..................................... 23
4.1 LED Indicator................................................................................................... 23
4.2 Regular Button Functions .............................................................................. 23
4.3 Power-on Utilities ............................................................................................ 24
4.3.1 Ribbon and Gap/Black Mark Sensor Calibration ................................ 24
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode ..................... 25
4.3.3 Printer Initialization .............................................................................. 28
4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark
Sensor ............................................................................................................ 29
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor...... 29
4.3.6 Skip AUTO.BAS .................................................................................... 30
5. Diagnostic Tool ............................................. 31
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5.1 Start the Diagnostic Tool ................................................................................ 31
5.2 Printer Function .............................................................................................. 32
5.3 Calibrating Media Sensor by Diagnostic Tool...................... 33
5.3.1 Auto Calibration.................................................................................... 33
5.4 Setting Ethernet by Diagnostic Utility (Option)..................... 34
5.4.1 Using USB interface to setup Ethernet interface................................ 34
5.4.2 Using RS-232 interface to setup Ethernet interface ........................... 35
5.4.3 Using Ethernet interface to setup Ethernet interface......................... 36
6. Troubleshooting ............................................. 38
6.1 Common Problems ......................................................................................... 38
7. Maintenance ................................................ 41
Revise History ................................................ 42
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1. Introduction
1.1 Product Introduction
Thank you very much for purchasing ZHUHAI HENGQUAN barcode printer.
The H500B series printer features two durable gear-driven motors that are capable of handling
large capacity 300 meter ribbons and large rolls of media inside its sleek design. If the 5” interior
label capacity is not enough, simply add an external media roll mount and the H500B can easily
handle 8.4” OD rolls of labels designed for expensive industrial label printers.
The moveable sensor design can accept wide range of label media. All of the most frequently
used barcode formats are included. Fonts and barcodes can be printed in any one of the four
directions.
The H500B series printer is built-in the high quality, high performance MONOTYPE IMAGING®
True Type font engine and one CG Triumvirate Bold Condensed smooth font. With flexible
firmware design, user can also download the True Type Font from PC into printer memory for
printing labels. Besides the scalable font, it also provides a choice of five different sizes of
alphanumeric bitmap font, OCR-A and OCR-B fonts. By integrating rich features, it is the most
cost-effective and high performance printer in its class!
To print label formats, please refer to the instructions provided with your labeling software; if you
need to write the custom programs, please refer to the TSPL/TSPL2 programming manual that
can be found on the accessories CD-ROM or on ZHUHAI HENGQUAN website at http://www.
xprinter.net
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Applications
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Manufacturing & Warehousing
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Parcel Post
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Work in Progress
Item Labels
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Shipping/ Receiving
Labels
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Instruction labels
Agency labels
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Small Office/ Home Office
Retail Marking
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Healthcare
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Price tags
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Patient Identification
Pharmacy
Specimen Identification
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Shelf labels
Jewelry tags

Supported bar code
Supported image
1D bar code
2D bar code
BITMAP,
BMP,
PCX
(Max. 256 colors
graphics)
Code 39,
Code 93,
Code128UCC,
Code128 subsets
A,B,C, Codabar,
Interleaved 2 of 5,
EAN-8, EAN-13,
EAN-128,
UPC-A, UPC-E,
EAN and UPC 2(5)
digits add-on, MSI,
PLESSEY,
POSTNET,
China POST,
GS1 DataBar,
Code 11
PDF-417,
Maxicode,
DataMatrix,
QR code,
Aztec,
GS1 DataBar
Composite code
1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
Thermal transfer printing
Direct thermal printing
ABS plastic enclosure
Position adjustable gap sensor
Position adjustable black mark sensor
Ribbon sensor
Head open sensor
USB 2.0 (full speed) interface
8 MB SDRAM memory
4 MB FLASH memory
microSD memory card reader for memory expansion up to 4
GB
Real time clock
One power switch, one feed button and LED
Standard industry emulations right out of the box including
Eltron®and Zebra®language support
Internal 8 alpha-numeric bitmap fonts
Fonts and barcodes can be printed in any one of the four
directions (0, 90,180, 270 degree)
Internal Monotype Imaging® true type font engine with one
CG Triumvirate Bold Condensed scalable font
Downloadable fonts from PC to printer memory
Downloadable firmware upgrades
Text, barcode, graphics/image printing (Please refer to the
TSPL/TSPL2 programming manual for supporting code
page)
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203 dpi
models
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300 dpi
models
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1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature
User Dealer Factory
options options options
LCD display (graphic type, 128x64 pixel) with back
light
Internal Ethernet print server (10/100 Mbps) interface
Serial RS-232C (2400-115200 bps) interface
Centronics interface
Peel-off module
Guillotine cutter module (Full cut and partial cut)
Paper thickness: 0.06~ 0.19mm, 500,000 cuts
0.20~ 0.25mm, 200,000 cuts
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Note:
Except for the linerless cutter, all regular/heavy
duty/care label cutters DO NOT cut on media with glue.
External roll mount with 3” core (8.4 OD) label spindle
Extended plate for external roll mount
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Bluetooth module (RS-232C interface)
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1.3 General Specifications
General Specifications
Physical dimensions
Weight
Electrical
300 mm (D) x 230 mm (W) x 194 mm (H)
2.47 kg
External universal switching power supply
Input: AC 100-240V
Output: DC 24V 2.5A, 60W
Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚ F), 10~90% non-condensing
1.4 Print Specifications
Print Specifications
Print head resolution
203 dpi models
203 dots/inch (8 dots/mm)
300 dpi models
300 dots/inch (12 dots/mm)
Printing method
Thermal transfer and direct thermal
Dot size
(width x length)
Print speed
(inches per second)
Print speed for peel
mode & cutter mode
Max. print width
Max. print length
0.125 x 0.125 mm
(1 mm = 8 dots)
H500B: 2, 3, 4 , 5 ips
H400B: 2, 3, 4, 5 ips
108 mm (4.25”)
2,794 mm (110”)
0.084 x 0.084 mm
(1 mm = 11.8 dots)
H500E: 1.5, 2, 3, 4 ips
H400E: 1.5, 2, 3, 4 ips
2, 3 ips
104 mm (4.09”)
1,016 mm (40”)
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter
Ribbon length
Ribbon core inside diameter
Ribbon width
Ribbon wound type
Max. 67 mm
300 meter
1 inch (25.4 mm)
Max. 110 mm
Min. 40 mm
Outside wound
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1.6 Media Specifications
Media Specifications
203 dpi models
300 dpi models
Label roll capacity
Media type
Media wound type
Media width (label +
liner)
Media thickness (label
+ liner)
Media core diameter
127 mm (5”) OD
Continuous, die-cut, black mark, fan-fold, notch
Printing face outside wound & Printing face inside wound
Max. 118 mm (4.6”)
Min. 25.4 mm (1.0”)
Max. 0.254 mm (10 mil)
Min. 0.06 mm (2.36 mil)
25.4 mm~38 mm (1”~1.5”)
Label length
10~2,794 mm (0.39”~110”)
10~1,016 mm (0.39”~40”)
Note:
If your label length is less than 25.4mm (1”), we
recommend you to use the perforation at the gap for
easier tear away.
Label length (peeler
mode)
Max. 152.4 mm (6”)
Min. 25.4 mm (1”)
Label length (cutter
mode)
Gap height
Black mark height
Black mark width
Max. 2,794 mm (110”)
Min. 25.4 mm (1”)
Min. 2 mm (0.09”)
Min. 2 mm (0.09”)
Min. 8 mm (0.31”)
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Max. 1,016 mm (40”)
Min. 25.4 mm (1”)

2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully
inspect the packaging and printer upon receiving the barcode printer. Please retain the
packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
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One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One auto switching power supply
One USB interface cable
Two ribbon spindle
One ribbon paper core
One label spindle
If any parts are missing, please contact the Customer Service Department of your purchased
reseller or distributor.
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2.2 Printer Overview
2.2.1 Front View
1. LED indicator
2. Feed key
3. Paper exit chute
4. Power switch
5. Top cover open tab
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2.2.2 Interior View
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2
3
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4
5
1. Printer top cover
2. Media supply spindle
3. Ribbon rewind hub
4. Print head release button
5. Ribbon rewind spindle
6. Fixing tab
7. Ribbon supply hub
8. Platen roller
9. Black mark sensor
10. Gap sensor
11. Media guide
12. Media bar
13. Ribbon supply spindle
14. Print head
OPEN
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2.2.3 Rear View
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1. Power jack socket
2. *microSD card slot
3. Internal Ethernet interface (Option)
4. RS-232C interface (Option)
5. USB interface (USB 2.0/ Full speed mode)
6. Centronics interface (Option)
7. Rear external label entrance chute
Note:
The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.
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3. Setup
3.1 Setting up the Printer
1. Place the printer on a flat, secure
surface.
2. Make sure the power switch is off.
3. Connect the printer to the
computer with the provided USB
cable.
4. Plug the power cord into the AC
power cord socket at the rear of
the printer, and then plug the
power cord into a properly
grounded power outlet.
Note:
* Please switch OFF printer power switch prior to plug in the power cord to printer power jack.
* The interface picture here is for reference only. Please refer to the product specification for the
interfaces availability.
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3.2 Loading the Ribbon
1. Open the printer top cover by
pressing the top cover open tabs
located on each side of the printer.
2. Insert the paper core to the ribbon
rewind spindle.
3. Insert the left side of ribbon rewind
spindle to the ribbon rewind hub first
then insert the right side of ribbon
rewind spindle to the hole at the right
side of ribbon mechanism.
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4. Push the print head release button to
open the print head mechanism.
5. Insert the ribbon to the ribbon
spindle.
6. Insert the left side of ribbon supply
spindle to the ribbon supply hub first
then insert the right side of ribbon
supply spindle to the hole at the right
side of ribbon mechanism.
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7. Pull the leader of the ribbon through
the print head and stick the leader of
the ribbon onto the ribbon rewind
paper core.
8. Turn the ribbon rewind hub until the
ribbon plastic leader is thoroughly
wound and the black section of the
ribbon covers the print head.
9. Close the print head mechanism by
both hands and make sure the
latches are engaged securely.
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Ribbon loading path
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Print head
Ribbon
Ribbon rewind hub
Paper core

3.3 Loading the Media
3.3.1 Loading the Roll Labels
1.
2.
3.
Open the printer top cover by
pressing the top cover open tabs
located on each side of the printer.
Insert the paper roll into the media
supply spindle and use two fixing
tabs to fix the paper roll onto the
center of the spindle. (If your paper
width is 4 inch, you can remove the
fixing tabs from the supply spindle.)
Place the paper roll onto the paper
roll mount.
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